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Erbin Chandra
Sekolah Tinggi Ilmu Ekonomi Sultan Agung
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Journal : TGO Journal of Community Development

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Developing Recruitment, Training, and Retention Systems in a Culinary MSME: Evidence from Lynn’s Kitchen Silalahi, Marto; Efendi, Efendi; Butarbutar, Marisi; Chandra, Erbin; Sinaga, Onita Sari; Julyanthry, Julyanthry; Candra, Vivi
TGO Journal of Community Development Vol. 4 No. 1 (2026): January - June
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.v4i1.359

Abstract

This article reports a community service program that developed an integrated human resource management (HRM) system for a growing culinary MSME, Lynn’s Kitchen. The program addressed typical HR problems in small food businesses, such as informal recruitment, unplanned training, high employee turnover, and low job satisfaction. Over a two-week intensive intervention, the team implemented a structured approach that combined pre-surveys, competency-based recruitment workshops, a five-module staff training program, and a basic employee retention scheme. The intervention resulted in a formal recruitment system with clear job descriptions and competency-based selection steps, a training curriculum that substantially strengthened employees’ knowledge and practical skills, and revised compensation, career path, and engagement practices that improved job satisfaction and reduced projected turnover. At the business level, the integrated HRM system contributed to higher employee productivity, better operational efficiency, and improved customer evaluations. The findings indicate that investing in systematic recruitment, training, and retention practices is a strategic choice for culinary MSMEs that seek to enhance both their human capital and business sustainability.
Co-Authors Acai Sudirman Agus Perdana Windarto Amurisi Zega Andre Yas F. Silalahi Andy Wijaya Andy Wijaya Butarbutar, Marisi Butarbutar, Novita Candra, Vivi Darwin Lie Debi Eka Putri Delima Asyanti Simanjuntak Dharma, Edy Dian Pratiwi Dian Pratiwi Dumesti Simanjuntak Dwita Suhari Yati Tarigan Edy Dharma Efendi Efendi Efendi Efendi Efendi efendi Efendi Efendi Efendi, Efendi Efendi, Johan Eka Daryanto, Eka Elly Susanti Ernest Grace Ervina Ervina Ervina Ervina Fahri, Muhammad Imam Fedianty AUGUSTINAH Girsang, Rosita Manawari Grace Endang Pakpahan Hengki Mangiring Parulian Simarmata Ismu, Ramadhan Jesica Mailoli Johan Efendi Juan Anastasia Putri Juliyantry Juliyantry Julyanthry Julyanthry Julyanthry Julyanthry, Julyanthry Kevin Indajang Lenny Dermawan Sembiring Lora Ekana Nainggolan Mailoli, Jesica Marthin Hutler Ambarita Martin Yehezkiel Sianipar Marto Silalahi Michael Fernando Sihombing Nana Triapnita Nainggolan Natanael Saragih Natanael Saragih Nelly Ervina Novita, Weri Onita Sari Sinaga Onita Sari Sinaga Pandapotan Silitonga, Hery Ramadhan Ismu Rezeki Putri Tanjung, Sri Robert Tua Siregar Romi, Mochamad Vrans Romy, Elly Rosita Manawari Girsang Rosita Manawari Girsang Rosita Manawari Girsang Ruth Tridianty Sianipar Salmon Martua Simarmata sherly sherly Sherly Sherly Sihombing, Michael Fernando Simanjuntak, Delima Asyanti Simanjuntak, Dumesti Simarmata, Hengki Mangiring Parulian Simatupang, Sudung Simatupang, Sudung Sinaga, Onita Sari sisca Sisca Sisca Sisca Sisca Sisca Sisca, Sisca Sofiyan Sofiyan Sofyan Sofyan Sonya Putri Shinta Purba Sudung Simatupang Sudung Simatupang Syawal Gultom Tarigan, Dwita Suhari Yati Vivi Candra Weri Novita Yerisma Welly Yuli Handayani Yuli Handayani