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All Journal Al-Iqtishad : Jurnal Ilmu Ekonomi Syariah (Journal of Islamic Economics) Jurnal Ekonomi Modernisasi Jurnal Ilmiah Ekonomi dan Bisnis YUME : Journal of Management Journal of Education, Humaniora and Social Sciences (JEHSS) Journal of Innovation in Business and Economics Jurnal Inovasi Ekonomi Community Development Journal: Jurnal Pengabdian Masyarakat Target : Jurnal Manajemen Bisnis Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmiah Wahana Pendidikan International Journal of Economy, Education and Entrepreneurship (IJE3) International Journal of Community Service Jurnal Bisnis Mahasiswa Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Bulletin of Management and Business Proceedings of The International Conference on Business and Economics Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Madani: Multidisciplinary Scientific Journal Amkop Management Accounting Review (AMAR) Socius: Social Sciences Research Journal Countable (Contemporary Business and Sustainability Science) Society SUBAKTYA, Unpar Community Service Journal Jurnal Manajemen Bisnis
Wan Suryani
Universitas Medan Area
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Physics Public Health Social Sciences Other

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ANALISIS KETAHANAN UKM SEPATU DAN SANDAL DI KOTA MEDAN Tobing, Fitriani; Amelia, Wan Rizca; Purike, Era; Suryani, Wan; Azizah, Nur; Kesumah, Priatna
Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Vol. 3 No. 2 (2023): Juni: Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimbik.v3i2.439

Abstract

Usaha kecil dan menengah merupakan kelompok pelaku ekonomi yang mempunyai peranan penting bagi pertumbuhan ekonomi di Indonesia, karena dapat mengurangi pengangguran dan kemiskinan, memajukan perekonomian di suatu wilayah serta mampu bertahan ketika terjadi goncangan krisis ekonomi karena skala usahanya yang kecil sehingga lebih mudah dalam melakukan penyesuaian terhadap lingkungan yang terjadi. Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh karakteristik manajerial, teknologi informasi, modal, integrasi rantai pasokan dan pemasaran terhadap ketahanan organisasi pada UKM Sepatu dan sandal di Kota Medan. Populasi penelitian ini adalah pengrajin sepatu dan sandal di Kota Medan. Metode penentuan sampel dengan menggunakan metode probably sampling. Data penelitian menggunakan data primer melalui penyebaran kuesioner dan data sekunder yang diperoleh dari studi pustaka dan jurnal. Pengujian hipotesis menggunakan teknik analisis SEM. Sampel yang digunakan dalam penelitian ini sebanyak 50 orang pengrajin. Hasil temuan menunjukkan bahwa terdapat pengaruh karakteristik manajerial, teknologi informasi, modal, integrasi rantai pasokan dan pemasaran terhadap ketahanan organisasi pada UKM sepatu dan sandal di Kota Medan.
The Influence of Service and Product Quality Through Customer Satisfaction on Customer Loyalty of Pt Bank Mandiri, Tbk. Tanjung Balai Sub-Branch Office Handayani, Mas; Aisyah, Nur; Suryani, Wan; Junita, Audia
Proceeding of The International Conference on Business and Economics Vol. 2 No. 1 (2024): Proceeding of The International Conference on Business and Economics
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/icbeuntagsmg.v2i1.1848

Abstract

This research aims to determine the influence of service and product quality on customer loyalty through customer satisfaction at PT Bank Mandiri, Tbk.Tanjung Balai Sub-Branch Office. This research is quantitative empirical research using hypothesis research which tests the significant influence and direction of direct relationships and indirect relationships between independent variables and dependent variables through intervening variables. This research used a purposive sampling technique which is part of the non-probability sampling technique. The sample of 100 people was obtained from a population of 20,088 by taking samples using the Slovin formula. The data used in this research is primary data obtained directly from the sample through a questionnaire and measured using a Likert scale. Based on the results of statistical tests using the Smartpls application, it was found that service quality does not directly have a significant effect on customer loyalty, while the product quality of Livin Mandiri has a significant effect. Indirectly, service quality does not affect customer loyalty through customer satisfaction. Indirectly, the product quality of Livin Mandiri has an impact on customer loyalty through customer satisfaction.
THE DIGITAL ERA IN INFLUENCE ON WOMEN'S CONSUMER BEHAVIOR IN THE BUSINESSWOMAN BOND COMMUNITY INDONESIA (IWAPI) NORTH SUMATRA Aisyah, Nur; Suryani, Wan; Meutia, Riza Fanny
International Journal of Economy, Education and Entrepreneurship (IJE3) Vol. 4 No. 2 (2024): International Journal of Economy, Education and Entrepreneurship
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ije3.v4i2.293

Abstract

This study aims to determine the influence of the digital era on women's consumer behavior in the Indonesian Businesswomen Association (IWAPI) in the North Sumatra community. Understanding consumer behavior in the digital age is an essential and critical strategy for achieving a competitive advantage. Consumer or individual behavior provides a challenge for the Indonesian Businesswomen's Association community, which requires providing an understanding of digitalization both in e-commerce and the need to provide marketing that uses electronic devices or the Internet and provides opportunities for consumers to seek Information about products to be sold or purchased, as well as obtain testimonials from other consumers about their experiences after buying or consuming a product. The purpose of this study is to present a systematic literature review on the effect of digitalization on consumer behavior. The analysis used in this research is qualitative, with the analysis used in this research being thematic analysis with analytical techniques to identify patterns from data related to perceptions. The results of this study show that digitalization causes a migration of consumer behavior from offline (physical dimension) to online (digital dimension). IWAPI must adapt to changes in consumer behavior, which is one of the keys to success in maintaining the survival of every entrepreneur
Pengaruh Lingkungan Keluarga dan Pendidikan Kewirausahaan Terhadap Perilaku Kewirausahaan Pada UMKM di Kecamatan Medan Tuntungan Siahaan, Simon Kharisma; Wijaya, Muslim; Suryani, Wan
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 7 (2024): Madani, Vol 2. No. 7, 2024
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13124786

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui apakah lingkungan keluarga berpengaruh secara positif dan signifikan terhadap perilaku kewirausahaan, untuk mengetahui apakah pendidikan kewirausahaan berpengaruh secara positif dan signifikan terhadap perilaku kewirausahaan dan untuk mengetahui apakah lingkungan keluarga dan pendidikan kewirausahaan secara bersama-sama berpengaruh secara positif dan signifikan terhadap perilaku kewirausahaan pada UMKM di Kecamatan Medan Tuntungan. Populasi dalam penelitian ini adalah UMKM di Kecamatan Medan Tuntungan sebanyak 233 UMKM. Sampel dalam penelitian sebanyak 70 UMKM yang diambil dengan menggunakan rumus slovin. Teknik pengumpulan data yang digunakan dalam penelitian ini dilakukan dengan penyebaran kuesioner. Teknik analisis yang digunakan dalam penelitian ini adalah regresi linear berganda, uji parsial (Uji t), uji signifikasi simultan (Uji F) dan koefisien determinasi. Hasil penelitian menunjukkan bahwa lingkungan keluarga berpengaruh positif dan signifikan terhadap perilaku kewirausahaan, pendidikan kewirausahaan berpengaruh positif dan signifikan terhadap perilaku kewirausahaan dan lingkungan keluarga dan pendidikan kewirausahaan berpengaruh positif dan signifikan secara bersama-sama terhadap perilaku kewirausahaan pada UMKM di Kecamatan Medan Tuntungan.
Exploring the Impact of User Interface and Service Quality in Enhancing Repurchase Intentions Dalimunthe, Putri Amini; Suryani, Wan
Target : Jurnal Manajemen Bisnis Vol 6 No 1 (2024): Target : Jurnal Manajemen Bisnis
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/target.v6i1.3984

Abstract

In this digital era, food delivery services like ShopeeFood are becoming increasingly popular. ShopeeFood plays a crucial role in meeting consumer needs by offering convenience and ease. However, user interface and service quality are critical aspects of the user experience. An inadequate user interface or low service quality can lead to dissatisfaction and influence the user's intention to reuse ShopeeFood. This study aims to determine the influence of user interface (UI) and service quality on the repurchase intention of ShopeeFood users in the Medan Polonia District. The method used a quantitative-descriptive approach. The sample size used is 100 people. The results of this study indicate that the UI has a positive and significant effect on repurchase intention. Moreover, UI and service quality positively and significantly affect repurchase intention. This research contributes valuable insights into the pivotal roles of UI and service quality in shaping the repurchase intention of ShopeeFood users in the Medan Polonia District, underscoring their significance in enhancing user repurchase intention within the digital food delivery sector. Given the increasing reliance on digital platforms for food delivery services, ShopeeFood is a crucial interface for meeting consumer needs for convenience and efficiency. Furthermore, the study emphasizes that the synergistic impact of UI and service quality collectively enhances repurchase intention, offering actionable insights for stakeholders to refine service delivery and maintain competitiveness in the evolving digital marketplace.
Pengaruh Kepercayaan dan Persepsi Nilai terhadap Kepuasan Konsumen suryani, wan; Amelia, Wan Rizca; Ginting, Maretta
Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Vol 5, No 2 (2024): Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) - DESEMBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jimbi.v5i2.5365

Abstract

Many factors can affect consumer satisfaction and in this study analyzed how the influence of trust and perception of value on consumer satisfaction Goods Cafe in Medan Selayang District. This type of research is associative with quantitatif approach. The population in this study were consumers who visited Goods Cafe in Medan Selayang District for a month with an average of 195 consumers. The research sample was taken by accidental sampling and the determination of the number using the Slovin formula obtained 66 samples. Data collection techniques through questionnaires and documentation. The analysis technique used multiple linear regression analysis and classical assumption tests were also carried out. The results of the study showed that partially trust and perception of value had a positive and significant effect on consumer satisfaction. Simultaneously, both variables of trust and perception of value had a positive and significant effect on consumer satisfaction Goods Cafe in Medan Selayang District. It is recommended that Goods Cafe management try to increase consumer trust, for example by increasing the number of officers/waiters especially on Sundays/holidays and also trying to improve service so that consumers have a good perception of Goods Cafe as the best choice of place to visit.
Pengaruh E-Service Quality dan E-Trust terhadap E-Loyalty dengan E-Satisfaction Sebagai Variabel Intervening (study pada pengguna aplikasi Indrive Pratiwi, Cahyaning Indah; Suryani, Wan
Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Vol 5, No 2 (2024): Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) - DESEMBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jimbi.v5i2.5097

Abstract

This study aims to examine the influence of electronic service quality and electronic trust on electronic loyalty through electronic satisfaction as an intervening variable among Indriver customers. The type of research used is associative with a quantitative approach. The population of the study includes 103,559 individuals residing in Medan Selayang District, and a sample of 100 customers was taken using Slovin's formula with a nonprobability sampling technique. Data were collected through a questionnaire. The analysis method employed is SmartPLS (Partial Least Square), which includes model measurement (outer model), model structure (inner model), and hypothesis testing. The results indicate that electronic service quality, electronic trust, and electronic satisfaction significantly influence electronic loyalty. Furthermore, electronic service quality and electronic trust also have a positive effect on electronic satisfaction. This study explores the effect of electronic service quality on electronic loyalty through electronic satisfaction as a mediator, as well as analyzes the influence of electronic trust on electronic loyalty with electronic satisfaction serving as an intervening variable in the context of Indriver service users.
Dynamic pricing and consumer inertia: An empirical analysis Togar Mulia Sirait, Ronnie; Ginting, Maretta; Suryani, Wan
Journal of Innovation in Business and Economics Forthcoming articles
Publisher : Faculty of Economics and Business, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jibe.v8i02.36013

Abstract

This study aims to examine the impact of dynamic pricing on Gen Z consumer inertia. This study defines consumer inertia as the tendency to continue using the same product or service. In addition to focusing on dynamic pricing, this study also involves several control variables: consumer reviews, loyalty, brand image, and influencer marketing. They use 103 respondents who frequently purchase personal care products from online marketplaces. Through regression analysis using Ordinary Least Squares (O.L.S.), Generalized Least Squares (G.L.S.), and Robust Least Squares (R.L.S.), we found that dynamic pricing and consumer reviews have a significant effect on consumer inertia. Specifically, price reductions on competing products and positive reviews for these items encourage Gen Z to switch brands. In contrast, loyalty, brand image, and influencer marketing do not significantly affect consumer inertia. The findings of this study suggest that brands seeking to capture Gen Z's market share should focus on price competition and product quality transparency instead of building loyalty, brand image, and promoting influencer marketing.
Pengaruh Brand Equity Terhadap Purchase Intention Produk Es Krim Cornetto Disc Oreo pada Masyarakat Kecamatan Medan Sunggal Hasman, Haryaji Catur Putera; Saputri, Ayumi Yukiko; Suryani, Wan
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 23 (2024): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.14560748

Abstract

This research aims to test and analyze the influence of brand equity on purchase intention for Cornetto Disc Oreo ice cream products in the Medan Sunggal District Community. This type of research is quantitative and associative research. This research consists of one independent variable and one dependent variable. The independent variable in this research is Brand equity (X) and the dependent variable is Purchase intention (Y). The sampling technique used was a purposive sampling method with the criteria being that respondents were over 17 years old, people who live in Medan Sunggal District, and people who know the Cornetto Disc Oreo ice cream product. The sample in this study was 100 respondents. The data collection technique uses a survey method via questionnaires. The results of this research resulted in the finding that the brand equity variable had a positive and significant effect on purchase intention for Cornetto Disc Oreo ice cream products in the Medan Sunggal District Community.
How does brand image moderate the factors influencing purchase intention? Ginting, Maretta; Togar Mulias Sirait, Ronnie; Suryani, Wan
Journal of Innovation in Business and Economics Vol. 9 No. 01 (2025): Journal of Innovation in Business and Economics
Publisher : Faculty of Economics and Business, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jibe.v9i01.38656

Abstract

This study examines the moderating role of brand image in the relationship between influencers, loyalty, price, and influencer marketing on purchasing decisions. Using a survey of 103 online shoppers and the robust least squares model, the findings indicate that brand image, price, and consumer reviews generally have a positive impact on purchasing decisions, while influencer marketing and loyalty are not significant factors. Furthermore, brand image negatively moderates the effects of price and consumer reviews. This suggests that although lower prices encourage purchases, a strong brand image can reduce consumers' price sensitivity. Similarly, consumers may rely more on brand image than on consumer reviews when forming purchase intentions. These findings highlight the critical role of brand image in purchasing decisions, as it can make products less sensitive to both price and negative consumer reviews.
Co-Authors Ahmad Rafiki Alfifto Andarini, Sri Nastiti Anggeun Famelia Audia Junita Berampu, Lailan Tawila Dahrul Siregar Dalimunthe, Putri Amini Deliana, Rachma Yunita Dian Permata Sari Effendi, Ihsan Eka Dewi Setia Tarigan Eka Setia Dewi Tarigan Elfi, Misni Era Purike Erikson Sihombing Eva Ramayani Fadillah, Fauzan Fitriani Tobing Ginting, Maretta Handayani, Mas Hasanah, Viola Nurul Hasman, Haryaji Catur Putera Hernosa, Siswa Panjang Hesti Sabrina Hidayani, Sri Hidayat, Sutan Emir Indawati Lestari Iriantini, Dwi Bhakti Irwan Mohd Subri kesumah, priatna lubis , Laila Annisyah LUBIS, ADELINA Lubis, Fajar Rezeki Ananda Margery, Errie Marissa Claudya Marissa Claudya Mayang Sari MM, Khairunnisak Mulia, Amrin Muslim Wijaya, Muslim Nasib Nur Aisyah Nur Azizah Nurmaidah, Nurmaidah Pinem, Kristopani Pratiwi, Cahyaning Indah Prity Arlia Putri Putri, Farhana Rafiki , Ahmad Rahmayani Retnawati Siregar Riska Handayani Riza Fanny Meutia Ropita Tumangger Rosalinda Rosalinda Salsabila, Salwa Saputri, Ayumi Yukiko SEBAYANG, Minda Siadari, Nina Siagian, Rizky Arrasyid Siahaan, Simon Kharisma Simamora, Ivan Hamonangan Sipayung, Hotdyavia Ira Lesiana Siregar, M Yamin Sri Wahyuni Subri, Irwan Mohd Suhaila Suhaila Sutan Emir Hidayat Syafrida Hafni Sahir Teddi Pribadi Togar Mulia Sirait, Ronnie Togar Mulias Sirait, Ronnie Tohap Parulian Wan Rizca Amelia Wan Rizca Amelia, Wan Rizca Weddy Nur Adam Wira Hayati Putri Yesika Emelia Girsang Yulist Rima Fiandari Yusniar Lubis