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Customer Relationship Management, Service Delivery and Responsiveness: A supply chain Perspective for Customer’s Retention Baharuddin Baharuddin; Syamsu Kamaruddin; Harifuddin Halim
International Journal of Supply Chain Management Vol 8, No 6 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

This study aims to analyze the supply chain perspective in terms of customer relationship management, delivery of services, and responsiveness with their impact on customer’s retention. For the analysis purpose, this study has collected primary data through questionnaire approach from a sample of 341 customers. Both descriptive and regression techniques are applied, and findings are presented with some significant discussion. It is observed that customer’s retention is positively influenced by the customer relationship management factors like passionate and friendly behavior of sales personnel, their courtesy and offering the comprehensive product’s introduction to the customers. Whereas, delivery of service in terms of high satisfaction to customers, quality based are positively influencing on customer’s retention. However, the effect of reliable, timely and flexible service delivery is negatively influencing on customer’s retention. In addition, more responsiveness in terms of time to inquiries and orders, and being timeliness to execute the order have shown their direct impact on customer’s retention.
Masyarakat Konsumen dalam Perspektif Teori Kritis Jean Baudrillard Taufiq Djalal; Arlin Adam; Syamsu A. Kamaruddin
Indonesian Journal of Social and Educational Studies Vol 3, No 2 (2022): Indonesian Journal of Social and Educational Studies
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/ijses.v3i2.43263

Abstract

Abstrak. Konsumsi selalu berkaitan dengan manusia karena manusia sebagai konsumen selalu melakukan aktivitas belanja untuk menjamin kelangsungan hidup manusia. Sedangkan, konsumerisme merupakan lebih dari sebuah tindakan mengonsumsi barang dan jasa, bahkan pada saat ini konsumerisme sudah menjadi gaya hidup di kalangan masyarakat. Konsumsi dan budaya konsumerisme merupakan salah satu hal kontemporer yang menarik perhatian berbagai bidang ilmu. Pembahasan tentang konsumsi dan budaya konsumerisme, tentu tidak lepas dari pakar yang bernama Jean Baudrillard. Penulisan ini bertujuan untuk mengetahui bagaimana masyarakat konsumen dalam pemikiran Jean Baudrillard. Penulisan ini disusun dengan menggunakan data-data yang diperoleh melalui studi literatur dengan pendekatan filosofi. Hasilnya menunjukkan bahwa konsumsi masyarakat dalam pemikiran Jean Baudrillard terletak pada ideologi konsumsi, yaitu idealisme liberal-kapitalis dengan konsep masyarakat berkelimpahan yang mendambakan kemapanan dan kenyamanan hidup. Kata Kunci: konsumsi, budaya konsumerisme, Jean Baudrillard, gaya hidup
Implementasi Gaya Kepemimpinan Kepala Sekolah dalam Membentuk Budaya Religius pada SDIT di Kota Makassar Syamsu A. Kamaruddin; Wahira Wahira; Ansar Ansar
Seminar Nasional LP2M UNM SEMINAR NASIONAL 2021 : PROSIDING EDISI 7
Publisher : Seminar Nasional LP2M UNM

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Abstract

Abstrak. Kepemimpinan merupakan aspek yang urgen dan krusial dalam sebuah organisasi karena ia berperan dalam menggerakan semua sumber daya organisasi. Oleh karena itu, maka artikel ini bertujuan untuk (1) menggambarkan implemengtasi gaya kepemimpinan kepala sekolah dalam membentuk budaya religius pada SDIT di Kota Makassar. (2) menggambarkan efektifitas gaya kepemimpinan kepala sekolah dalam membentuk budaya religius pada SDIT di Kota Makassar. Penelitian ini bersifat deskriptif kuantitatif dengan populasi semua sDIT di Kota Makassar. Adapun jumlah sampelnya adalah 5 SDIT yang ditetapkan berdasrakan kuota sampling. Sedangkan jumlah responden sebanyak 50 orang (masing-masing 10 guru setiap sekolah) yang ditetapkan berdasrakan teknik kuota sampling. Teknik Pengumpulan Data menggunakan instrumen penelitian sedangkan teknik analisis data menggunakan tabulasi frekuensi. Hasil penelitian menunjukkan bahwa (1) kepala sekolah SDIT di Kota Makassar rata-rata menerapkan gaya kharismatik, gaya moraliss dan demokratis sebagai gaya dominan. Dalam konteks tertentu kepala sekolah juga sering bergaya otoriter. (2) Kepemimpinan terimplementasi dengan efektif. Kesimpulan penelitian ini adalah gaya kepemimpinan SDIT di Kota Makassar merupakan gaya campuran dari gaya otoriter, gaya demokratis, gaya moralis, dan gaya kharismatik. Tidak ada gaya kepemimpinan tunggal, minimal memiliki 2 gaya yang berbeda. Kata Kunci: Gaya Kepemimpinan, SDIT, Kurikulum, Guru
KEKERASAN VERBAL TERHADAP ANAK (STUDI FENOMENOLOGI DI KELURAHAN PATTINGALLOANG KECAMATAN UJUNG TANAH KOTA MAKASSAR) Syukurman Syukurman; Syamsu A. Kamaruddin; Arlin Adam
Edu Sociata : Jurnal Pendidikan Sosiologi Vol 6 No 1 (2023): Edu Sociata : Jurnal Pendidikan Sosiologi
Publisher : Edu Sociata : Jurnal Pendidikan Sosiologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33627/es.v6i1.1167

Abstract

Kekerasan verbal merupakan perlakuan atau tindakan yang dilakukan oleh orang tua kepada anak-anak pra sekolah Hasil penelitian menunjukkan bahwa kekerasan verbal memiliki dampak yang signifikan pada anak-anak di Kelurahan Pattingalloang. Anak-anak yang mengalami kekerasan verbal sering mengalami gejala emosional seperti rendahnya kepercayaan diri, perubahan perilaku agresif atau penarikan diri, gangguan tidur, dan masalah kesehatan mental. Selain itu, kekerasan verbal juga berdampak pada hubungan sosial anak, menyebabkan isolasi sosial, kesulitan dalam berinteraksi dengan teman sebaya, dan gangguan dalam perkembangan sosial mereka. Melalui pendekatan fenomenologi, penelitian ini memberikan pemahaman yang lebih dalam tentang pengalaman anak-anak yang menjadi korban kekerasan verbal di Kelurahan Pattingalloang. Hasil penelitian ini dapat digunakan sebagai landasan untuk meningkatkan kesadaran masyarakat, pendidikan, dan peran keluarga dalam mencegah dan mengatasi kekerasan verbal terhadap anak. Penelitian ini juga menyoroti pentingnya intervensi yang berfokus pada pemulihan dan pemberdayaan anak-anak yang telah mengalami kekerasan verbal untuk meningkatkan kualitas kehidupan mereka
The Study of Social Interaction in Education and Its Influence on Sociology Learning Achievement in Students Ibrahim Nurdin; Jumadi Jumadi; Syamsu Kamaruddin
Journal of Educational Science and Technology (EST) Volume 9 Number 2 August 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/est.v9i1.24519

Abstract

The purpose of this study was to determine the significant effect of social interaction in education on student achievement in sociology at SMA Negeri 1 Pangkep. The method used in this research is experimental research with correlation studies. The results showed that tcountof 2.20 indicates that there is an effect of the independent variable (X) on the dependent variable (Y). When compared to ttable is 2.00 then tcount greater than ttableor 2.20>2.00 so that Ha is accepted and Ho is rejected. This means that there is a significant influence between social interaction in education on the sociology learning achievement of students in SMA Negeri 1 Pangkep
Pengembangan Desain Bentuk Dan Makna Pembuatan Kapal Pinisi Berbasis Kearifan Lokal Silatul Rahmi; Syamsu A. Kamaruddin; Arlin Adam; Arifuddin Usman
Journal on Education Vol 6 No 4 (2024): Journal on Education: Volume 6 Nomor 4 Mei-Agustus 2024
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v6i4.5795

Abstract

Pinisi can be said to be a symbol and symbol of extraordinary technical progress and is still based on high artistic values ​​and traditional culture. Because of the nature of the pinisi boat, it is not only used as a means of transportation or as a means of high value export commodities, but is also something of a symbolic nature. Because of its symbolic nature, in the process of making it as well as in the processes of launching it and its use it is required in traditional ceremonies which are based on belief in a power. By understanding the form and meaning of the Pinisi shipbuilding ritual, efforts can be made to preserve and develop this culture. Apart from that, this research can also provide deeper insight into the local wisdom and unique culture of the Bulukumba people. The distinctive and unique shape of the pinisi ship contains symbols that symbolize strength, courage, beauty and skill. The symbolism in the ritual of making pinisi ships in Bulukumba Regency illustrates the importance of the values ​​of togetherness, cooperation and collaboration in society. Apart from that, the ritual of making pinisi boats also has a symbolic meaning as a form of togetherness, cooperation, hierarchy and obedience to authority in society. Pinisi ships also have
Peran Manajemen Humas dalam Menarik Minat Calon Peserta Didik di SMKN 1 Pasarwajo Kabupaten Buton Fera, Fera; Kamaruddin, Syamsu; Basri, Syamsurijal
JIKAP PGSD: Jurnal Ilmiah Ilmu Kependidikan Vol 7, No 2 (2023): MEI (JIKAP PGSD)
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jkp.v7i2.44124

Abstract

This study aims to determine the role of public relations management in attracting prospective students at SMKN 1 Pasarwajo. This research method is qualitative with a qualitative descriptive research type. Data analysis techniques through data collection, data reduction, data presentation and drawing conclusions. The results showed that 1) The role of public relations as a communicator (liaison) for the internal public through formal meetings and flag ceremonies while for the external public through school profile presentations, student guardian meetings, collaboration with DUDI, and conveying school information to the community, 2) The role of public relations as a relationship builder through formal meeting activities, retirement activities, outreach activities to the community, and also collaboration between DUDI parties, 3) The role of public relations as back up management (management support), namely a) in public relations planning, b) in implementation, c) in the implementation of the evaluation, and 4) The role of public relations as a corporate image for the internal public by creating a conducive atmosphere in schools, and services to the public. As for the external public through social service and participation in community activities.
SOSIALISASI DAMPAK EKSPLOITASI SEKSUALITAS DAN EKONOMI ANAK MENJADI PENJUAL GORENGAN DI KOTA MAKASSAR INDONESIA Ramlan, Herdianty; Kasnawi, Tahir; Manda, Darman; Kamaruddin, Syamsu; Syukur, Muhammad; Suardi
Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Vol. 4 (2023): PROSIDING SEMINAR NASIONAL PENGABDIAN KEPADA MASYARAKAT - SNPPM2023
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Negeri Jakarta

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Abstract

Abstract Exploitation in any form always leads to harmful consequences or, at the very least, does not provide significant benefits. This includes exploitation of children. This service provides an explanation to parents and children about the various forms, internal and external factors, and mechanisms of child exploitation, particularly in the aspects of sexual and economic exploitation. Furthermore, it addresses exploitation carried out by parents against their own children. The results of this service show that parents and children have responded positively to the information regarding the forms, internal and external factors, and mechanisms of parental exploitation of children, as provided by the outreach team to the community. The information shared during this outreach covers various forms of child exploitation, including sexual exploitation of children, commercial exploitation of children, criminal exploitation of children, and economic exploitation of children. The socialization materials also address the internal and external factors that lead parents to exploit their children. Internal factors include parental fear, a child's willingness to help their parents, awareness, and the desire to meet personal needs, as well as the ease of finding work. External factors include social environments, parental motivations and coercion, lack of parental concern, and low socioeconomic status. The socialization materials cover the mechanisms of child exploitation, including physical and psychological violence, threats, rewards, and freedom of association. These are considered crucial for parents and children to understand to prevent parents from becoming perpetrators of child exploitation and children from becoming victims of their parents while trying to support their families, such as by selling fried snacks. Abstrak Eksploitasi dalam bentuk apapun selalu akan berujung pada hal – hal yang merugikan atau setidaknya tidak memberikan manfaat yang besar termasuk eksploitasi terhadap anak, pengabdian ini memberikan penjelasan kepada orang tua dan anak terkait dengan bentuk-bentuk, factor internal dan eksternal serta mekanisme eksploitasi anak dalam aspek eksploitasi seksual dan ekonomi, selain itu eksploitasi dilakukan oleh orang tua terhadap anaknya. Hasil pengabdian menunjukkan terkait dengan bentuk-bentuk, factor internal dan eksternal dan mekanisme eksploitasi orang tua terhadap anak mendapatkan respon positif dari orang tua dan anak yang mendapatkan sosialisasi dari tim pengabdian kepada masyarakat. Materi sosialisasi yang diberikan mencakup bentuk-bentuk eksploitasi terhadap anak yang terdiri dari eksploitasi seksualitas anak, ekspolitasi komersial anak, eksploitasi kriminalitas anak, eksploitasi ekonomi anak. Materi sosialisasi terkait factor internal dan eksternal orang tua melakukan eksploitasi terhadap anak mencakup ketakutan orang tua, kemauan anak membantu orang tua, kesadaran dan keinginan memenuhi kebutuhan pribadi dan pekerjaan yang mudah sebagai factor internal, sedangkan factor ekternalnya adalah lingkungan pergaulan, motivasi dan paksaan orang tua, kurangnya kepedulian orang tua dan rendahnya status sosial ekonomi orng tau. Materi sosialisasi mekanisme eksploitasi terhadap anak mencakup kekerasan fisik dan psikis, ancaman, pemberian hadiah dan kebebasan bergaul. Dianggap oleh orang tua dan anak merupakan hal yang sangat penting diketahui agar setiap orang tua tidak menjadi pelaku eksploitasi terhadap anak dan anak tidak menjadi korban dari orang tua dalam mecari nafkah menjadi penjual gorengan.
Education on Disaster Mitigation and Social Participation among Vocational School Students in Pangkep Regency Kamaruddin, Syamsu
Tamaddun Life Vol 22 No 2 (2023): December
Publisher : Fakultas Sastra - Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/tamaddun.v22i2.557

Abstract

Acquiring knowledge about flood mitigation is highly beneficial for students, as it equips them with a valuable skillset to assist others. This study aims to achieve the following objectives: (1) Evaluate the delivery of flood disaster mitigation education among students of SMK Muhammadiyah Pangkep Regency. (2) Examine the impact of disaster mitigation knowledge on the level of social engagement among students at SMK Muhammadiyah Pangkep Regency. The research methodology employed is quantitative, utilizing a survey-based technique. The study was conducted in SMK Muhammadiyah Pangkep Regency. The study population consisted of vocational students, and a stratified selection procedure was employed to choose a sample of 67 individuals from class IX and class X. The data collection methodology employed questionnaires and document analysis. Methods of data collecting involving the use of surveys and the examination of documents. Data processing techniques involve the manipulation and organization of data, whereas data analysis refers to the examination and interpretation of data. In this case, frequency tabulation using percentage approaches is used to analyze the data, and the results are described in a descriptive manner. The study found that the instruction on flood disaster mitigation implemented in students of SMK Muhammadiyah Pangkep Regency was in line with the teaching guide. (2) Disaster mitigation knowledge has a positive influence on the level of social participation among students of SMK Muhammadiyah Pangkep Regency, as it equips them with the necessary information and abilities to assist others. Students have encountered floods, and the skills and knowledge they acquired have enhanced their understanding of flooding. These consequences highlight the necessity for customized and community-led tactics in managing disasters, ultimately leading to a community that is more resilient and prepared for disasters.
Culture of Interfaith Tolerance in Multicultural Communities In Mbawa Village, Donggo District, Bima Regency Kamaruddin, Syamsu
Tamaddun Life Vol 23 No 1 (2024): June
Publisher : Fakultas Sastra - Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/tamaddun.v23i1.692

Abstract

The people of Mbawa Village, Donggo Subdistrict, Bima Regency, West Nusa Tenggara, consist of various monotheist religions, such as Islam, Catholicism and Protestantism. With a pluralistic background, the people of Mbawa Village are able to maintain a culture of tolerance that has been passed down by their ancestors. This research aims to explore and analyse the culture of interfaith tolerance in Mbawa Village, Bima Regency, West Nusa Tenggara. Mbawa Village is an example of a multicultural society inhabited by various religious groups that live side by side in harmony. The research method used is a qualitative approach with data collection techniques through in-depth interviews, participatory observation, and documentation studies. The results show that the culture of interfaith tolerance in Mbawa Village is reflected in various aspects of community life, such as religious rituals, customs, and daily interactions. Factors that support interfaith tolerance include the existence of social norms that respect diversity, positive interfaith interactions, and the role of religious leaders and community leaders in promoting peace and harmony. In addition, awareness of the importance of inter-religious harmony and a deep understanding of the teachings of each religion also strengthen the culture of tolerance in Mbawa Village. This research makes an important contribution to understanding the cultural dynamics of interfaith tolerance in multicultural societies, particularly in the West Nusa Tenggara region. The implications of these findings can serve as a reference for policy makers and related parties to develop more effective strategies in promoting peace and inter-religious harmony in Indonesia.