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All Journal IPTEK Journal of Proceedings Series Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer JFMR (Journal of Fisheries and Marine Research) INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi International Journal of Sustainable Competitiveness on Tourism
Niken Hendrakusma Wardani
Universitas Brawijaya
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Environmental Science Social Sciences Other

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Evaluasi Usability Aplikasi MY JNE Dengan Metode User Experience Questionnaire (UEQ) Dan Heuristic Evaluation Reinardus Dimas Bagus Kurniawan; Satrio Hadi Wijoyo; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT Jalur Nugraha Ekakurir (JNE) is a shipping service company to various regions in Indonesia and overseas. JNE is one of the options for sending goods in e-commerce. PT JNE has a mobile application that has features such as tracking items, checking rates, and a variety of other features. Based on observations and responses found in the Play Store, usability problems was found in the MY JNE application that had an impact on poor user experience. A new design recommendation can be proposed to reduce such problems. This study combines the UEQ (User Experience Questionnaire) method to obtain quantitative user experience from users and Heuristic Evaluation to obtain qualitative evaluations from evaluators. The first step is to find the level of user experience from the UEQ method and then continue with the Heuristic Evaluation to the evaluator on finding more problems. The next step is analyzing the results obtained and then draw conclusions by making design improvements. There were 30 individuals who participated in this study who were selected based on several criteria which are currently staying in Malang and own a MY JNE account. The UEQ benchmark measurement results in the Bad category for Attractiveness, Efficiency, Dependability, Stimulation, and Novelty. However, for the Perspicuity scale, it produces a Below Average category. The evaluator found 22 usability issues and suggested design improvements for the future. Consolidation has been carried out and followed by designing prototypes from evaluator recommendations. The prototype design that was built was based on 10 principles of usability Nielsen and Google Material Design. The results of testing the prototype have completed 22 previous usability problems and found a new problem with a minor severity ratings value.
Evaluasi Usability dan Perbaikan Desain Antarmuka Pengguna Website Perpustakaan Kota Malang menggunakan Metode Evaluasi Heuristik Rahmad Zapriant Agiel Dzazuly; Widhy Hayuhardhika Nugraha Putra; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The Malang city library has an official website to help the community in using services from a distance. The features offered range from viewing book collections to extending borrowing time online. Based on the results of interviews with one of the library members and observations, there were complaints or usability problems on the Malang city library website, there was no error message when the user entered an incorrect password or username and inconsistent language usage. Based on these problems, the evaluation and improvement of usability on the design of the Malang city library website interface uses the heuristic method to find usability problems based on 10 heuristic principles by evaluators. From the evaluation results, it was found that there were 45 problems found in 8 of the 10 heuristic principles. The heuristic principle with the highest percentage of finding problems is the heuristic principle (H-8) Aesthetic and minimalist design with 31.67% of all problem findings. While the heuristic principle that has the highest severity rating is the heuristic principle (H-5). Error prevention with a severity rating of 3.06 of the 4 problems found. From the findings of the problem, recommendations for improvement were given which were then reevaluated by the evaluator. The results obtained from the evaluation of the recommendations for improvement were 95.45% of the problems that were resolved from a total of 44 problems.
Pengembangan Sistem Informasi Penyewaan Gedung Berbasis Web dengan Metode Rational Unified Process (RUP) (Studi Kasus: Wisma Rata Medan) David Josua Hutahaean; Niken Hendrakusma Wardani; Welly Purnomo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Wisma Rata is one of the buildings rental providers which can be used for wedding events, traditional events and similar events in Medan city, North Sumatra. Wisma Rata still uses a ledger in the data recording process. Although the data that have been stored in the ledger are considered sufficient for now, however the process of managing the reservation data and search the availability schedule of the building cause problem in finding data which are not efficient. Data storage is also not safe because the risk of possibility that the data being lost is very high. Another problem faced is the prospective customer must come directly to the office or must call just to find the information or check the availability of the building according to the desired day. Cause of those problems, the given solution is an building reservation information system that can help the process of building rental reservation, check on the building availability, store the reservation data, and recap the reservation data. Rational Unified Process (RUP) method is used when building the system with the phase of inception, elaboration, construction, and transition. The developed information system gets the results of validation testing with 100% valid results and compability testing with the result that the system can be accessed in different browsers. User Acceptance testing is then tested on five correspondents from each user showing that the information system of building reservation is well received by the user.
Evaluasi dan Rekomendasi Perbaikan Usability pada System Autoworksys pada PT. Prima Berkat Gemilang dengan menggunakan Metode Heuristic Evaluation dan System Usability Scale (SUS) Aditya Reza Firdaus; Niken Hendrakusma Wardani; Lutfi Fanani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Autoworkys is a web-based back-office system developed by PT. Prima Berkat Gemilang to serve automotive companies the requirements in performing their operational activities. Autoworkys system has been used in various automotive companies that are spread throughout Indonesia, including Dipo Angkasa Motor, Eurokars Indonesia PT, Indonesian Jeep Station, etc. Based on the observations there are problems, that are the sparepart input form can not do a search for the description but the keyword id, so the user must input the keyword id as many as 10 digits and when creating a new user there is no command to input a password, the two problems are not in accordance with the principle of heuristic evaluation, namely help and documentation and recognition rather than recall. Given the large number of customers and the problems that the autoworkys system has, it is necessary to evaluate the system's usability. The methods used to evaluate the system's usability are Nielsen heuristic which involves IT experts and John Broke System Usability Scale (SUS) which involves user perceptions. The result of heuristic evaluation showed 53 problems with the most problems found on the H7 (Flexibility and efficiency of use) and the System Usability Scale showed a value of 67,25 which means “OK” for the adjective ratings and “D” for the grade scale. The autoworksys design improvement is done based on the guidelines and expert insight. The result showed a decrement from 53 problems to 1 problem and the System Usability Scale result showed an increment from 67,25 to 86,25 which means “EXCELLENT” for the adjective ratings and “B” for the grade scale.
Evaluasi Usability Aplikasi Mobile Karir.com Menggunakan Metode Heuristic Evaluation Denis Mafira Ramdhan; Satrio Hadi Wijoyo; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Karir.com is the first career portal in Indonesia and a platform for recruitment of employee through online. Karir.com can be access through website and mobile application. However, in the Karir.com mobile application there is a usability problems when the users use the application. Examples, there is no confirmation when applying a job and there is no cancellation feature after applying a job. In order to have information on other problems which are more complex and specific, heuristic evaluation can be done as it involves usability expert as an evaluator. Heuristic evaluation used can be divided into 10 Nielsen's heuristics principle. The 10 Nielsen's heuristics principle are visibility of system status, match between systems and real world, user control and freedom, consistency and standards, error prevention, rather than recall recognition, flexibility and efficiency of use, aesthetic and minimal design, help users recognize, diagnose, and recover from errors and help and documentation. The evaluators involve in the evaluation process consist of 4 people evaluators. In the first analysis, the evaluators discovered 25 usability problems. From the total of 25 usability problems, it includes all 10 aspects from Nielsen's usabiliity problems. The highest frequency of the problem is at the consistency and standards (H-4) with the percentage of 22.5%. furthermore, the highest average of severity rating is at the help and documentation (H-10) of heuristic principle with the value of 3. After the implementation of recommendation improvement results, there is no problem found on the usability in the early evaluation, and only 1 new usability problem found in further evaluation with the severity rating value of 1. The improvements made are very effective with the decreasing of total problems found.
Evaluasi Usability dan Perbaikan Desain Website Dinas Pendidikan Kota Malang menggunakan Metode Heuristic Evaluation dengan Prinsip Usability G-Quality Hilyah Nadhirah; Niken Hendrakusma Wardani; Komang Candra Brata
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

As a form of implementing e-government and to improve the quality services, Department of Education of Malang uses their official website as media for news publications and documentation of activities related to education in Malang. In addition, the website of the Department of Education of Malang also provides an online complaint feature that used by users to send complaints if they experience or know of law violations related to education in Malang. However, according to preliminary observations by looking at the user interface of the Department of Education of Malang website, it was found that usability problems were still found such as not offer a home menu to make users easier to return into the main page. Therefore, to find usability problems more specifically, we need to do usability evaluation. In this study, usability evaluation was carried out using a heuristic evaluation method with the principle of usability g-quality which is an extension of the Nielsen heuristic principle that was adjusted for e-government website. The evaluation involving four usability expert evaluators resulted in 35 usability problems. Of the 35 problems there are 33 interface design problems whose recommendations for improvement are realized in the form of a prototype. From the follow-up evaluation on the repair prototype, it was found that only four usability problems were still found from a total of 33 problems. It states that 88% of usability issues related to user interface design on The Department of Education of Malang website have been resolved and only 12% of the remaining problems but with a lower severity rating than the first evaluation.
Perancangan Antarmuka Aplikasi Penggajian Karyawan CV. Kuranji Karya Mandiri Menggunakan Metode Human Centered Design (HCD) Weni Gusti Rahayu; Ismiarta Aknuranda; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Kuranji Karya Mandiri is one of the premier furniture manufacturers and commerce in Indonesia. CV. Kuranji Karya Mandiri has never implemented a computer-based information system in doing employee and payroll records. This has the potential to lead to misinformation because of employees who cheat in attendance and employment information. CV. An independent work requires an information system that can help companies manage data. Based on these problems, the research designed a user interface of the payroll application in a human centered design method (HCD). HCD is a method that involves humans as users in every stage of the design process. The stages of this study include defining context by observation, interviews and literacy studies, defining user requirements through business and use case models, producing design solutions through navigation design and prototypes that suit usability guidelines, evaluating the design with brainwashing focus groups to ensure user's suitability to interface and to improve design solutions. The results of the FGD evaluation are standard for improving design solutions in accordance with that which has been agreed with FGD participants. Improving the prototype became the result of this study with the goal of demonstrating a solution for delivery of the payday information with a level of leverage appropriate to the context of use.
Aplikasi Data Mining menggunakan Algoritme Naive Bayes untuk Memprediksi Ketepatan Waktu Lulus Mahasiswa Riska Agustia; Ahmad Afif Supianto; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 7 (2019): Juli 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The graduation rate for each student is different, timely and not on time. What can be an obstacle is if there are many students who graduate not on time. Based on data in 2018 on the official website of the Faculty of Computer Science, Universitas Brawijaya, the average student admission of Information Systems every year is approximately 227 students, while for the average student graduating annually around 134 students. So based on these data, an application is needed that is able to help decision makers to predict earlier students who have the potential to pass on time so that further action can be given. The process of predicting the timeliness of graduating students will be done using the Naive Bayes algorithm. The system implementation will utilize the Laravel framework and Weka simple CLI. The output generated from the system is in the form of a dashboard visualization with a chart containing graduation information, a form to create a model, information from the model that has been made, and a form that can be used by the Head of the SI Department to predict the timeliness of graduating students. The results of the evaluation and validation of the Naive Bayes algorithm resulted in an accuracy value of 88.6076% and an AUC of 0.9558. The results of testing the system using black-box testing shows that the system is valid according to defined requirements. While for usability testing with the System Usability Scale produces a value of 67.5 which is classified as an Adjective rating Good.
Evaluasi Kualitas Layanan Sistem Informasi Akademik UIN Maulana Malik Ibrahim Malang Menggunakan Kombinasi E-S-Qual dan E-RecS-Qual Ghufrani Kusuma Purnamasari; Yusi Tyroni Mursityo; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 7 (2019): Juli 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Sistem Informasi Akademik (SIAKAD) UIN Maulana Malik Ibrahim Malang is a website-based information system developed by the Bagian Administrasi dan Akademik of UIN Maulana Malik Ibrahim Malang. However, the services provided are still not maximal, proved by the fact that there are still many students who experience problems while using the Sistem Informasi Akademik. The objective of this study to determine the service quality of Sistem Informasi Akademik UIN Maulana Malik Ibrahim Malang in variable system availability, efficiency, privacy, fulfillment, responsiveness, contact, compensation and perceived value. And give recommendations to UIN Maulana Malik Ibrahim Malang to improve the service quality of SIAKAD. The study population consisted of students of UIN Maulana Malik Ibrahim Malang grade 2013-2017, with 120 respondents as sample.Furthermore the service quality of Sistem Informasi Akademik was analyzed using descriptive statistical analysis to determine the level of the average category of each variable, so that the results of the average category were obtained. At the end of the study it was determined that several variables obtained a fairly good average category of service quality SIAKAD UIN Maulana Malik Ibrahim Malang, such as system availability, efficiency, fulfillment, responsiveness and privacy variable, while compensation, contact and perceived value variable obtained a not good average category.
Evaluasi Usability Aplikasi E-TPT Berbasis Mobile Kantor Pelayanan Pajak Pratama Malang Utara dengan Menggunakan Metode Heuristic Evaluation Annisa Rahmadina; Ismiarta Aknuranda; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 7 (2019): Juli 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

e-TPT Kantor Pelayanan Pajak Pratama Malang Utara is an innovation application by Kantor Pelayanan Pajak Pratama Malang Utara. This application was made to support tax activity which is conducted by taxpayer. The main features of this application is to get queue number online. From the beginning of its publication, this application only focus on functionality and has not been tested for its usability. Therefore, heuristic evaluation is conducted to find out what usability problems exist in the application. The evaluators involved in this heuristic evaluation process were 3 evaluators. Usability evaluation using heuristic evaluation method resulted in a total of 30 problems. From these 30 usability problems, the average of severity ratings that is found can be classified into 3 of 4 category namely cosmetic, minor and mayor. The most usability problems are found in H-4 (Consistency and Standards) with total 7 problems or 23.3% from all problems found. While the highest average of severity rating is found in H-9 (Help User Recognize, Diagnose and Recovers User) which has an average severity ratings of 3. Improvement recommendations are made based on the results of the heuristic evaluation and produce 10 page designs and 6 pop-up / notification designs.
Co-Authors Abiddin, Ahmad Zainal Abrori, Arum Adam Hendra Brata Adhitya Rachmadi Aditya Rachmadi Aditya Rachmadi, Aditya Aditya Reza Firdaus Admaja Dwi Herlambang Adytria Fadli Pamungkas Ageng Rama Wijaya Agum Septian Gumelar Agus Dwi Sulistyono Ahmad Afif Supianto Ahmad Syaifulloh Imron Akbar, Asyam Fadhilah Almira Syawli Andi Reza Perdanakusuma, Andi Reza Andi Reza` Perdanakusuma Andik Isdianto Angga Wira Perdana Anggi Dewi Eka Pratiwi Annata Rahadiyan Annisa Rahmadina Apol Pribadi ari kusyanti Arib Rahman Sutrisna Arief Andy Soebroto Arif Ramadhan Aryo Pinandito Asha Akbar Permana Asyrofi, Moh. Yuslam Atiyyah Lia Hijriyati Azizunhakim, Mohammad Faudzan Bagus Kurniawan Bayu Andhika Sarwono Bayu Kusuma Bella Nemesias Prasetiyani Bhanio Gemilang Putakaz Buce Trias Hanggara Cherly Diansacharina Tri Wahyuningsuara Darmawan Subarkah, Rakha David Josua Hutahaean Denis Mafira Ramdhan Diah Destaningrum Dicky Wijanarko Dini Pratiwi Dini Rahmatika Adi Dwi Adi Widya Tama Edi Susilo Enrico Dimas Darmawan Esmeralda Y.A. Tambunan Evita Liana Sukma Fajar Akbar Hariansyah Fajar Pradana Fajar Ramadhan Haikal Fakhri Rahmadan Faqih Hidayatur Rahman Fathoni Alim Rosyidi Fauzan, Muhammad Fardan Fifi Syammariah Bawardi Fitri Dewi Lestari Ghaniyu Zulfata Ghufrani Kusuma Purnamasari Hajjatul Akbar, Muhammad Hanif Handhika Baskoro Dwi Hatmojo Hanifah Muslimah Az-Zahra Hanifah Muslimah Az-Zahra, Hanifah Muslimah Harijanto, Michael Christopher Herman Tolle Hilyah Nadhirah Irfan Arif Afandi Irfanda Mahardhika Hidayat Kusumawardhana Irsalina Khairina Ismiarta Aknuranda Komang Candra Brata Kurniasari, Reni Dyah Yuni Lutfi Fanani Maheno Sri Widodo, Maheno Sri Maria Yulianti Maulani Camaliah Maramida Meirina Fatima Moch. Baharrudin Moch. Maulana Alrizzaqi Mochamad Chandra Saputra Mochamad Chandra Saputra Mochammad Chandra Saputra Muh Indra Gunawan Muhammad Faishal Erwin Muhammad Rhamanda Fadilla Muhammad Yosa Alfiqie Nadia Humairo Nanang Yudi Setiawan Nanang Yudi Setiawan Nazva Abiya Nur Fatimah Pudji Purwanti Putri Wulandari Rahmad Zapriant Agiel Dzazuly Rahmadan, Fakhri Reinardus Dimas Bagus Kurniawan Rekyan Regasari Rekyan Regasari Mardi Putri, Rekyan Regasari Mardi Retno Indah Rokhmawati Rino Dwi Purnomo Riska Agustia Rizal Joko Hidayatullah Rizka Amalia Zeny Putri Rizki Widya Priyangga Rizky Kharisma Rony Adita Muslim Rosaldy, Althaf Taqy Rizky Roufi, Ahmad Washlur Royan Krisnanda Tiony Rozi Hendarta Rudianto Ryandra, Muhammad Santano, Mery Dwi Puspa Satrio Agung Wicaksono Satrio Hadi Wijoyo Seftiawan Samsu Rijal Seno Naufal Muhammad Sheila Maulidia Shinta Dewi Larasati Sonia Elisurya Supraptoa Supraptoa Supriatna Tamara Marihot Ratna Tambunan Tegar Yoga Prabawakusuma Tri Afirianto Tria Palupi Anggraini Troy Kornelius Daniel Vira Indriana Wahida Kartika Sari Welly Purnomo Weni Gusti Rahayu Widhy Hayuhardhika Nugraha Putra Yudi Setiawan, Nanang Yulie Fauzanah Yusi Tyroni Mursityo Yusi Tyroni Mursityo