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All Journal Cakrawala Pendidikan Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Jurnal Entropi Jurnal Teknik JDM (Jurnal Dinamika Manajemen) JAM : Jurnal Aplikasi Manajemen E-Dimas: Jurnal Pengabdian kepada Masyarakat Policy & Governance Review Indonesian Journal of Sustainability Accounting and Management Jurnal Ilmiah Universitas Batanghari Jambi Prosiding Seminar Nasional Kemaritiman dan Sumber Daya Pulau-Pulau Kecil RADIAL: JuRnal PerADaban SaIns RekAyasan dan TeknoLogi Jambura Journal of Electrical and Electronics Engineering Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Abdidas Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Jambura Industrial Review (JIREV) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Jambura Journal of Husbandry and Agriculture Community Serve Jurnal Pengabdian Pada Masyarakat Indonesian Journal of Sustainability Accounting and Management JURNAL PENGABDIAN TEKNIK INDUSTRI INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Jurnal Pengabdian Masyarakat dan Riset Pendidikan Indonesian Journal of Agriculture and Environmental Analytics RADIAL: Jurnal Peradaban Sains, Rekayasa dan Teknologi
Eduart Wolok
Universitas Negeri Gorontalo
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Journal : Jurnal Teknik

 1 
Evaluasi Kualitas Pelayanan Menggunakan SERVQUAL dan FUZZY AHP Untuk Meningkatkan Kepuasan Penumpang di Bandara Djalaludin Gorontalo Lahay, Idham Halid; Wolok, Eduart; Yantu, Irwan
Jurnal Teknik Vol 22 No 2 (2024): Jurnal Teknik
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37031/jt.v22i2.541

Abstract

Indonesia, as an archipelagic nation, requires an efficient transportation system to support economic mobility and tourism. Djalaludin Airport in Gorontalo plays a pivotal role in facilitating economic and tourism activities within Gorontalo Province. Airport management, involving operators and service users, aims to deliver high-quality services. However, some service aspects still fall short, particularly in physical facility comfort and process efficiency. This study seeks to identify service attributes that need improvement to enhance overall service quality. A quantitative approach was employed, utilizing SERVQUAL analysis based on five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data were collected through questionnaires and analyzed using a gap method to measure discrepancies between passenger expectations and perceptions. Attribute prioritization was conducted using Fuzzy AHP to identify key areas for improvement, followed by a fishbone analysis to uncover root causes of the identified issues. The results indicate a service conformity level of 87.61%, but notable negative gaps remain in key attributes, such as air circulation comfort in waiting areas and baggage claim efficiency. Recommendations include increasing air conditioning capacity and optimizing conveyor systems to expedite baggage handling. Improving these core attributes suggests that enhancing service quality at Djalaludin Airport will boost passenger satisfaction and loyalty while supporting sustainable growth in air transportation and tourism sectors in Gorontalo Province.
Pengaruh Beban Kerja Mental Terhadap Waktu Respon Pengemudi di Kondisi Lalu Lintas Pedesaan dan Perkotaan Lita Setiawati; Lahay, Idham Halid; Wolok, Eduart; Nugroho, Sinung; Nugroho, Hastiya Annisa Fitri; Nugroho, Mutiara Kurnia
Jurnal Teknik Vol 23 No 1 (2025): Jurnal Teknik
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37031/jt.v23i1.528

Abstract

Mental workload is one of the factors that affect driver safety. This study examines the effect of mental workload on truck driver response time in rural and urban traffic conditions. Mental workload was measured using the NASA-TLX questionnaire and physiological measurements using HRV and EEG. Response time was tested using detection simulation. The results showed that drivers experienced moderately high mental workload, with the urban environment showing cognitive enhancement based on alpha signals and LF variables. However, regression analysis found no significant relationship between mental workload and driver response time in either rural or urban environments. This study provides insight that while traffic conditions may affect the level of mental workload of drivers, the impact on response time is not always significant. These findings can serve as a basis for further research in understanding the relationship between mental workload, traffic conditions and driving safety.
Co-Authors Abdul Hafidz Olii Abdul Rasyid Abdul Rasyid Alfi sahri R Barudi Alwi, Moh. Anwar, Balqis Arwildayanto, Arwildayanto Ashari, Asnita Yulfianti Asna Aneta Bambang Budi Wiyono E. Sundaravel Fahri Mahful Fitri Hadi Yulia Akib Hariadi Said Harun, Nurfaisal Hasanuddin Hasanuddin Hasanuddin Hasanuddin Hasanuddin hasyim, hasyim Hendra Uloli Hermanto Siregar I WAYAN ARDIANA Ibrahim, Danial Idham Halid Lahay Irwan Halid Irwan Wunarlan Irwan Yantu Jamal Darusalam Giu L. Ganesh Larosa, Esta Lita Setiawati Lukman M. Baga Malik, Muh. Ridwan Mamonto, Jessica Gabriani Mii, Afriyanti Moh. Arif Novriansyah Moh. Hidayat Koniyo Monica Pratiwi Muhammad Sayuti M. N. Elangovan Nanang Sugianto Napu, Kartika Nugroho, Hastiya Annisa Fitri Nugroho, Mutiara Kurnia Nugroho, Sinung Papeo, Dizky Ramadhani Putri Prabowo, Dimas Aryanto Pramudibyo, Sugeng PRAMUDIBYO, SUGENG PRAMUDIBYO Puyuhiyo, Zulqarnain Rahman, Riyan iyan Rosbin Pakaya Rudolf Simatupang Rusdinal Rusdinal Safitri, Rindiani Sahmin Noholo Sari Dewi Setiadi Djohar Sri Ayu Ashari Stella Junus Suaib, Fadel Sudjarwo Sukoco Sunardi . sunardi sunardi Syarifuddin Achmad Syarifuddin Achmad Trifandi Lasalewo Varun Ashokan Wahyu Saputra Wayan Andika Riyantara Widnyana, I Putu Wrastawa Ridwan Yanti Aneta ZC Fachrussyah Zuchri Abdussamad Zulkifli Bokiu