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All Journal JPMS (Jurnal Pendidikan Matematika dan Sains) JURNAL SISTEM INFORMASI BISNIS Indiktika : Jurnal Inovasi Pendidikan Matematika Jurnal ULTIMA InfoSys Prima: Jurnal Pendidikan Matematika JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal EDUCATIO: Jurnal Pendidikan Indonesia M A T H L I N E : Jurnal Matematika dan Pendidikan Matematika Instructional Development Journal Journal of Information Systems and Informatics Best Journal (Biology Education, Sains and Technology) Jurnal Responsif : Riset Sains dan Informatika Syntax: Journal of Software Engineering, Computer Science and Information Technology Djtechno: Jurnal Teknologi Informasi Jurnal Sistem Informasi Bisnis (JUNSIBI) Hello World Journal of General Education and Humanities Indonesian Journal of Informatic Research and Software Engineering Abdi Cendekia: Jurnal Pengabdian Masyarakat Journal of Fibers and Polymer Composites DEVICE : JOURNAL OF INFORMATION SYSTEM, COMPUTER SCIENCE AND INFORMATION TECHNOLOGY OMEGA: Jurnal Keilmuan Pendidikan Matematika ROUTERS: Jurnal Sistem dan Teknologi Informasi Kohesi: Jurnal Sains dan Teknologi Argopuro: Jurnal Multidisiplin Ilmu Bahasa Cendikia Pendidikan Analysis : Journal of Education Jurnal Edukatif Jurnal Komprehenshif Eduslamic: Jurnal Pendidikan Islam dan Keagamaan Jurnal Sains, Teknologi dan Komputer Adidaya : Jurnal Aplikasi Pendidikan dan Sosial Budaya RECOMS JURNAL PENELITIAN DAN PENGABDIAN
Yahfizham Yahfizham
Fakultas Tarbiyah dan Ilmu Keguruan UIN Sumatera Utara
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Journal : Journal of Information Systems and Informatics

 1 
Enhancing Tourist Experience at Ponot Waterfall with a Mobile E-Ticket Application Using FAST Methodology Nisa, Khairrun; Yahfizham, Yahfizham
Journal of Information System and Informatics Vol 7 No 1 (2025): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i1.1032

Abstract

Technology played a crucial role in tourism management, particularly through mobile-based e-commerce, which facilitated transactions. This sector supported national development by creating business opportunities, employment, and promoting cultural preservation and environmental sustainability. Ponot Waterfall, located in Tangga Village, Aek Songsongan, Asahan, became a tourist destination due to its natural beauty and conservation efforts. However, the manual ticketing system often led to long queues and inconvenience, especially during holiday seasons. Additionally, the use of paper-based tickets posed environmental pollution risks. As the number of tourists increased, an application-based e-ticketing system emerged as a solution for accessing ticket information, making purchases, and processing online payments. This study aimed to develop a mobile e-ticketing application for Ponot Waterfall using the FAST method to optimize user needs and enhance the visitor experience in e-ticketing system development. The goal was to improve purchasing efficiency, reduce queues, and enhance the overall visitor experience. The application facilitated information access, supported online payments, improved tourism management, and minimized the environmental impact of paper-based ticketing. The results of this study indicated that the mobile-based e-ticketing application at Ponot Waterfall successfully enhanced transaction efficiency, reduced long queues, eliminated the use of paper tickets, and simplified access to tourism information. The majority of users utilized online ticket booking and digital payment methods as the primary features, proving that the system effectively addressed the challenges associated with the previous manual system.
Co-Authors Abrianisyah, Deli Kartika Adawiah, Rabiatun Ahmad, Selamat Triono Alfitriyani, Nuri Ali Ikhwan Andini, Novita Rizky anggy, Anggy Permata Annisa Luthfiyah Annisa, Raudatun Aprilia, Jihan aryadinata, dio Asyiqin, Nora Aulia, Diva Azsari, Awan Barus, Shila Kartika Damanik, Nissa Zahra Silmy Daulay, Intan Sari Daulay, Seri Mahannum Dwikalsum, Dwikalsum Fitrah, Windi Aninda Fitriani Fitriani Galasca, Syafhira Ananda Harahap, Carles Haramain, Sultan Haritsyah, Al Hafiz Hasibuan, Eka Khairani Heri Santoso Hermaliya, Dinda Inom Nasution Khaizuran, T. Radiyah Krismadinata Krismadinata, Krismadinata Larasati Rince Pratitia Ritonga Lbs, Ghufron Makmun Lubis, Zaidah Nur Salamah Maharani, Annisa Manjuntak, Miftah Hayati Meutiah Khairani Harahap Minangsih, Maya Muhammad Dedi Irawan Muhammad Tarmizi Nabilah, Putri Khairunnisa Nadhirah, Ulfi Nasution, Rukiah Nisa, Khairrun Nugraha, Irvan Satya Nurhaliza Lubis, Siti Oktavia, Rapita Wiza Panggabean, Hasbullah Praja, Andika Putra, Anjas Baik Putri Husnul Khotimah Harahap Putri Rahmadani, Putri Putri, Amira Anindya Radiansyah Radiansyah Rahayu, Anita Dwi rahmah, adelia sakinah Refi, Novtra Safriyanti, Safriyanti Sanjaya, Bima Sari Br Pa, Atika Selvia, Dina Siahaan, Melva Aliyah Royani Sibarani, Fathiya Hasyifah Silalahi, Adi Gunawan Simatupang, Ridho Maulana Sinaga, Imam Adlin Sinulingga, Annizar Siregar, Ummi Kalsum Sitakar, Tutur Arbaim Sukardi Sukardi Syahfitri, Hafizah Syarifudin, Zaini T. Radiyah Khaizuran Tanjung, Dariana Thahir, Muhammad Taufiq Unung Verawardina, Unung Utama, Arya Dwi Wati, Kholila Wulandari, Thania Yasri, Bayhaqi Zahidah, RA. Ghina