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Yahfizham Yahfizham
Fakultas Tarbiyah dan Ilmu Keguruan UIN Sumatera Utara
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Journal : Journal of Information Systems and Informatics

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Enhancing Tourist Experience at Ponot Waterfall with a Mobile E-Ticket Application Using FAST Methodology Nisa, Khairrun; Yahfizham, Yahfizham
Journal of Information System and Informatics Vol 7 No 1 (2025): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i1.1032

Abstract

Technology played a crucial role in tourism management, particularly through mobile-based e-commerce, which facilitated transactions. This sector supported national development by creating business opportunities, employment, and promoting cultural preservation and environmental sustainability. Ponot Waterfall, located in Tangga Village, Aek Songsongan, Asahan, became a tourist destination due to its natural beauty and conservation efforts. However, the manual ticketing system often led to long queues and inconvenience, especially during holiday seasons. Additionally, the use of paper-based tickets posed environmental pollution risks. As the number of tourists increased, an application-based e-ticketing system emerged as a solution for accessing ticket information, making purchases, and processing online payments. This study aimed to develop a mobile e-ticketing application for Ponot Waterfall using the FAST method to optimize user needs and enhance the visitor experience in e-ticketing system development. The goal was to improve purchasing efficiency, reduce queues, and enhance the overall visitor experience. The application facilitated information access, supported online payments, improved tourism management, and minimized the environmental impact of paper-based ticketing. The results of this study indicated that the mobile-based e-ticketing application at Ponot Waterfall successfully enhanced transaction efficiency, reduced long queues, eliminated the use of paper tickets, and simplified access to tourism information. The majority of users utilized online ticket booking and digital payment methods as the primary features, proving that the system effectively addressed the challenges associated with the previous manual system.
Co-Authors Abdul Malik Abrianisyah, Deli Kartika Adam Haris Adawiah, Rabiatun Ahmad, Selamat Triono Alfitriyani, Nuri Ali Ikhwan Andini, Novita Rizky anggy, Anggy Permata Aninda Muliani Annisa Luthfiyah Annisa, Raudatun Aprilia, Jihan aryadinata, dio Asyiqin, Nora Aulia, Diva Azsari, Awan Barus, Shila Kartika Damanik, Nissa Zahra Silmy Daulay, Intan Sari Daulay, Seri Mahannum Deby, Yosi Sinta Dwikalsum, Dwikalsum Fitrah, Windi Aninda Fitriani Fitriani Galasca, Syafhira Ananda Ghifari, Muhammad Al Harahap, Carles Haramain, Sultan Haritsyah, Al Hafiz Hasan, Maulana Hasibuan, Eka Khairani Heri Santoso Hermaliya, Dinda Inom Nasution Khaizuran, T. Radiyah Krismadinata Krismadinata, Krismadinata Kusuma, Puja Larasati Rince Pratitia Ritonga Lbs, Ghufron Makmun Lirinzha, Shifa Dwi Lubis, Zaidah Nur Salamah Maharani, Annisa Manjuntak, Miftah Hayati Meutiah Khairani Harahap Minangsih, Maya Muhammad Dedi Irawan Muhammad Tarmizi Nabilah, Putri Khairunnisa Nadhirah, Ulfi Nasution, Rukiah Ningrum, Anggi Faradhiba Puspa Nisa, Khairrun Nugraha, Irvan Satya Nurhaliza Lubis, Siti Oktavia, Rapita Wiza Panggabean, Hasbullah Praja, Andika Putra, Anjas Baik Putri Husnul Khotimah Harahap Putri Rahmadani, Putri Putri, Amira Anindya Radiansyah Radiansyah Rahayu, Anita Dwi Rahma, Anisa Sri rahmah, adelia sakinah Refi, Novtra Richsan, Abdullah Afdhol Safitri, Annisa Nur Safriyanti, Safriyanti Sanjaya, Bima Sari Br Pa, Atika Sastika, Weni Selvia, Dina Siahaan, Melva Aliyah Royani Sibarani, Fathiya Hasyifah Silalahi, Adi Gunawan Simatupang, Ridho Maulana Sinaga, Imam Adlin Sinulingga, Annizar Siregar, Regita Yori Siregar, Ridho Albar Siregar, Sulthon Zulkarnain Siregar, Tanti Jumaisyaroh Siregar, Ummi Kalsum Sitakar, Tutur Arbaim Sukardi Sukardi Syahfitri, Hafizah Syarifudin, Zaini T. Radiyah Khaizuran Tambak, Siddik Tanjung, Dariana Thahir, Muhammad Taufiq Unung Verawardina, Unung Utama, Arya Dwi Wati, Kholila Wulandari, Thania Yanti, Fitri Rahma Yasri, Bayhaqi Yusnizar Yusnizar Yustina, Ajeng Fani Zahidah, RA. Ghina