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All Journal Jurnal Master Pariwisata (JUMPA) Jurnal Manajemen Pelayanan Hotel Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Journal of Applied Management and Accounting Science (JAMAS) Jurnal Bisnis Hospitaliti Jurnal Pariwisata Indonesia Synergy and Society Service Journal of Tourism and Interdiciplinary Studies Journal of Hospitality Accommodation Management Jurnal Ilmiah Hospitality Management BJHTCR Jurnal Mosaik Hospitaliti Jurnal Pengabdian Dosen Republik Indonesia (JPDRI) Journal of Applied Science in Tourism Destination Jurnal Daya Tarik Wisata Tourism and Hospitality Insights
I Made Gede Darma Susila
Universitas Triatma Mulya
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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DEVELOPMENT OF SINGKAWANG CITY AS A GASTRONOMY TOURISM DESTINATION IN WEST KALIMANTAN Christianto, Jery; Made Gede Darma Susila, I
Journal of Applied Science in Tourism Destination Vol. 3 No. 1 (2025): Journal of Applied Science in Tourism Destination
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jastd.v3i1.1791

Abstract

Singkawang City is one of the potential tourism destinations that is suitable to be developed as a gastronomy tourism destination. This is due to the diversity of tourism destinations and tourism facilities in the city. The purpose of this study is the extent of the development of Singkawang City as a tourism destination and to find out the direction of city development as a gastronomy tourism destination. The research was conducted with a qualitative descriptive approach with data collection techniques such as observation and literature study. The results of this study obtained that this city has arranged well its tourism destinations, it can be seen that road access, supporting facilities and infrastructure, tourist attractions and institutions contained therein. In addition, in terms of gastronomic development, Singkawang City is suitable to be developed as a gastronomy tourism destination, this can be seen in the typical culinary served and diverse. Keywords: tourism development, gastronomy, tourism destination
Kepuasan Wisatawan Dipengaruhi Oleh Kualitas Pelayanan dan Fasilitas di Hotel The Swarga Suites Bali Pande, Agus Padya Mahardika; Wirya , I Made Suwitra; Susila, I Made Gede Darma
Jurnal Mosaik Hospitaliti Vol. 7 No. 1 (2025): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2025.7134

Abstract

The evaluation of Customer Satisfaction serves as a pivotal metric delineating the comprehensive response to product or service attributes. Favorable perceptual responses engender sustained consumer loyalty. This scholarly investigation scrutinizes the multifaceted influence of Quality Of Services and Facilities Towards Customer Satisfaction, elucidating predominant variables and assessing correlational dynamics within the hospitality context. Conducted at The Swarga Suites Bali Berawa, the empirical research employed observational and questionnaire-based methodologies, encompassing 80 respondents from the Canggu hospitality landscape. Utilizing Descriptive Statistical Analysis and Multivariate Linear Regression, the investigation reveals that Quality Of Services and Facilities Towards demonstrate a statistically significant, positively correlated impact on Customer Satisfaction. Notably, the Facilities Towards variable emerges as the predominant determinant of consumer satisfaction. Recommendations for The Swarga Suites Bali Berawa management include: implementing rigorous personnel supervision, strategically enhancing indoor infrastructure, and refining service protocols to optimize guest experiential satisfaction.
Pelatihan Penanganan Tamu Walk-In Guests Bagi Mahasiswa China Pada Program Summer Course 2024 di Universitas Triatma Mulya Widhiastuty, Ni Luh Putu Sri; Susila, I Made Gede Darma; Wijaya, I Gusti Agung Rendra
Jurnal Pengabdian Dosen Republik Indonesia Vol. 1 No. 1 (2024): Jurnal Pengabdian Dosen Republik Indonesia
Publisher : Language Assistance

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tulisan artikel pengabdian kepada masyarakat yang berjudul “Pelatihan Penanganan Tamu Walk-In Guests Bagi Mahasiswa China Pada Program Summer Course 2024 di Universitas Triatma Mulya” bertujuan untuk memberikan pemahaman, menambah wawasan serta pengetahuan tentang penanganan tamu yang datang ke hotel tanpa melakukan pemesanan bagi para peserta Summer Course HK. Haiban dari Cina tentang pariwisata dan perhotelan di Bali secara umum, disamping itu tulisan artikel pengabdian kepada masyarakat ini bertujuan untuk memberikan deskripsi singkat tentang pemesanan kamar di hotel (room reservation), pengenalan tentang walk-in individual guest reservation, dan contoh-contoh percakapan tentang hotel reservation (walk-in guest). Materi tulisan  artikel pengabdian kepada masyaraka ini merujuk dan/atau diadaptasikan dari sumber-sumber bacaan/referensi tentang pariwisata, perhotelan dan bahasa Inggris profesi bidang pariwisata dan perhotelan. Hasil dan pembahasan menunjukkan bahwa para peserta program summer course telah memiliki pemahaman, wawasan dan pengetahuan tentang materi yang telah disajikan terkait tentang pariwisata dan perhotelan khususnya tentang tamu walk-in atau tamu menginap di haotel tanpa melakukan pemesanan kamar terlebih dahulu.
Pengaruh Motivasi Intrinsik dan Motivasi  Ekstrinsik Untuk Meningkatkan Kinerja Karyawan Le Grande Hotel Krismawan, I Made Dwitya; Susila, I Made Gede Darma; Suriyani, Ni Nyoman Ayu
Jurnal Mosaik Hospitaliti Vol. 4 No. 1 (2022): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2022.4111

Abstract

The objective of this study is firstly to find out the intrinsic motivation affecting the performance of hotel employees, secondly to find out the intrinsic motivation affecting the performance of hotel employees, and thirdly to find out both intrinsic and extrinsic motivations that hotel employees The performance of affects the performance of hotel employees. Find out the percent effect of intrinsic motivation and extrinsic motivation on restaurant and employee performance. Data were obtained through observations, interviews and questionnaires administered to 52 Grand Hotel employees. This study adopts a quantitative method, i.e. uses questionnaire data to process the outcome data, and uses SPSS version 23 software for the analysis. Research results show that on the performance of (X1). There is a positive effect, with a β coefficient value of 0.393 K, which is positive, and a significance value of 0.003. (X2) has a positive effect on performance, with a β coefficient value of 0.362, which is positive and significant at 0.000. The percentage effect of both intrinsic motivation and extrinsic motivation on employee performance is greater than 67.9%. It is hoped that companies can fulfill their responsibilities to improve employee performance, one of which is to provide employees with the best motivation to work.
Kinerja Karyawan Mempengaruhi Lingkungan Kerja dan Komunikasi Karyawan di Grand Inna Kuta Hotel Meiliana, Ni Putu Karina; Asih, Anak Agung Ketut Sri; Susila, I Made Gede Darma
Jurnal Mosaik Hospitaliti Vol. 4 No. 1 (2022): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2022.4114

Abstract

Employees are the main asset that plays an important role in achieving the goals of a company. A supportive work environment and good communication between employees can result in optimal performance. This study aims to obtain empirical evidence of the influence of the work environment and communication on employee performance at the Grand Inna Kuta Hotel. The sample is 62 respondents. This study uses primary data by distributing questionnaires using a Likert scale. The data analysis technique used in this study is a multiple linear regression analysis technique with the SPSS test. The results of hypothesis testing found that the work environment has a positive and significant effect on employee performance, communication has a positive and significant effect on employee performance, work environment and communication simultaneously affect employee performance, and the magnitude of the influence of work environment and communication on employee performance at Grand Inna Kuta Hotel is 45.3%, while the remaining 54.7% is explained by other variables not examined in this study.
Pengaruh Kualitas Pelayanan dan Kepercayaan Terhadap Kepuasan Wisatawan Pada Puri Sabina Bed and Breakfast Jimbaran Bali Sedana, I Gede Agus Putra; Susila, I Made Gede Darma; Rusmiati, Ni Nyoman
Jurnal Mosaik Hospitaliti Vol. 6 No. 2 (2024): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.6219

Abstract

When a person compares the quality of a product or service with what they anticipated, they are said to be satisfied as a tourist. The purpose of this study was to determine, partially and simultaneously, the impact of trust (X2) and service quality (X1) on visitor satisfaction Y. Data for this study were collected through interviews, questionnaires, and observations at Puri Sabina Bed & Breakfast in Jimbaran, Bali. Visitors to Puri Sabina Bed & Breakfast Jimbaran, Bali constituted the population, and there were 75 respondents in the survey. Two methods of data analysis were used: Multiple Linear Regression and Descriptive Statistical Analysis. According to the test results, this study shows that, in addition to trust having a positive and significant impact on visitor satisfaction, service quality also has a positive and significant effect on visitor satisfaction. Furthermore, it shows that, in addition to their respective effects, service quality and trust significantly affect visitor satisfaction at the same time.
Pengaruh Komunikasi dan Motivasi Terhadap Kinerja Karyawan di The Bali Dream Villa Seminyak Suardiana, I Kadek Andi; Dewi, Desak Made Purnama; Susila, I Made Gede Darma
Jurnal Mosaik Hospitaliti Vol. 6 No. 2 (2024): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.6229

Abstract

Employee performance is a crucial element in determining the success of a company, especially in the tourism industry. The effectiveness of communication and work motivation greatly affects the level of performance. Good communication between management and employees can create a harmonious and productive work environment. On the other hand, high work motivation can encourage employees to give their best performance. This study aims to analyze the effect of communication and work motivation on employee performance at The Bali Dream Villa Seminyak. This research was conducted using quantitative methods. The population of this study was all employees of The Bali Dream Villa Seminyak, totaling 59 people. The data collection technique was by distributing questionnaires to all employees. With the help of SPSS 24 with quantitative descriptive analysis and the data was analyzed in multiple linear regression analysis. The results of this study found that communication (X1) has a positive effect of 0.256 with a significance value of 0.000 on employee performance (Y). This shows that increasing communication between employees and management will improve employee performance. Work motivation (X2) also has a stronger positive effect of 0.442 with a significance value of 0.000. Communication and work motivation simultaneously have a significant effect on employee performance, with communication being the dominant variable with a Standardized Coefficients beta value of 0.476 compared to work motivation which has a regression coefficient of 0.421. Several suggestions can be submitted to the management of The Bali Dream Villa Seminyak.
PENERAPAN GREEN ACTION DALAM PENGELOLAAN AKOMODASI DI DESA WISATA BAKAS, KECAMATAN BANJARANGKAN KABUPATEN KLUNGKUNG Susila, I Made Gede Darma; Prayogi, Putu Agus; Sari, Ni Luh Komang Julianthi Paramita
JURNAL BISNIS HOSPITALITI Vol 13 No 1 (2024): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v13i1.1407

Abstract

In the development of tourism today, the development of accommodation facilities must pay attention to environmental aspects, various environmentally friendly actions are carried out, one of which is green action. Green action is an activity that aims to protect the environment and surrounding communities. The purpose of this study is to analyze the application of green action in accommodation management in Bakas Tourism Village. Descriptive methods with a qualitative approach are used in this study to obtain an overview of the phenomena that occur. The results of this study show that there are several green actions that have been carried out, namely electrical energy efficiency, water use efficiency, and the use of green products. Overall, there has been a good synergy between accommodation managers and tourists who visit, although there are still some obstacles that need to be considered. It is in our common interest to direct tourism development towards quality tourism. It is hoped that in the future the implementation of this green concept can be carried out well considering the benefits provided both in the future.
Implementasi Green Hotel Dalam Bentuk Green Action di Casa Kandara Hotel Waingapu Sumba Timur Prayogi, Putu Agus; Susila, I Made Gede Darma; Wisnawa, I Made Bayu
JURNAL BISNIS HOSPITALITI Vol 13 No 2 (2024): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v13i2.1648

Abstract

In realizing sustainable tourism, the implementation of green action is needed as a concrete form of action that can be taken. Casa Kandara Hotel is one of the hotel accommodations that implements green action as a form of concern for the surrounding environment. The purpose of this study was to determine the extent of the implementation of green hotels in the form of green action at Casa Kandara Hotel Waingapu East Sumba. This research method uses a qualitative approach with observation and interview data collection techniques. And analyzed using qualitative descriptive analysis with the approach of the concept of accommodation, green hotel and green action. The results of this study indicate that there are concrete green actions that have been carried out by Casa Kandara Hotel. Green actions in question such as electrical energy efficiency, water energy efficiency, utilization of local products and environmentally friendly waste treatment. It is hoped that there will be a joint commitment from both the management and management of accommodation as well as the role of the government in implementing environmentally friendly green action. This is so that all accommodations in Waingapu can implement environmentally friendly concepts in their respective accommodations.
Analisis Kepuasan Wisatawan di Kaamala Resort Ubud Susila, I Made Gede Darma; Nugraha, I Wayan; Sutapa, I Ketut
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1501

Abstract

Tourists’ response to expected services constitutes their satisfaction. If the outcome exceeds their expectations, tourists feel satisfied; conversely, they may not. The purpose of this research is to examine how service quality and facilities influence tourist satisfaction, identify key factors affecting it, and analyze the extent of their impact. The study population consists of tourists staying at Kaamala Resort Ubud. The sample, comprising 200 respondents, was selected using non-probabilistic accidental sampling. Data were collected through observation, questionnaires, interviews, and literature review. Quantitative descriptive analysis and multiple linear regression analysis were employed for data analysis. The research results indicate that service quality and facilities partially influence tourist satisfaction. Moreover, both factors have a positive simultaneous impact on tourist satisfaction. One variable, as indicated by the coefficient of determination test, significantly influences tourist satisfaction, accounting for 59%. Hotel management is advised to enhance customer satisfaction by prioritizing service quality and the availability of facilities.
Co-Authors Anak Agung Ketut Sriasih Anak Agung Ratih Wijayanti Ariesta , I Putu Agus Suarsana Desak Made Purnama Dewi Dwi Candra Anggara, I Gusti Made Erapartiwi , Kadek Oka Healthy, Gede Dodi Hutapea , Moga Yuda I Gusti Agung Bagus Widiantara I Gusti Agung Bagus Widiantara I Gusti Made Dwi Candra Anggara I Ketut Sutapa I Made Bayu Wisnawa I Made Suwitra Wirya I Nengah Aristana I Nengah Sandi Artha Putra I Nyoman Sudiarta I Wayan Edi Arsawan I Wayan Kartimin I Wayan Suardana Ida Ayu Anggreni Suryaningsih Ida Ayu Karina Putri Ida Bagus Gowinda Putra Udiana Ida Bagus Putra Manuaba James Adolft Paparang Jery christianto Krismawan, I Made Dwitya L. K. Herindiyah Kartika Yuni Luh Gede Putri Kusuma Pekerti Meiliana, Ni Putu Karina Ni Luh Putu Sri Widhiastuty Ni Made Dwi Eka Widiastuti Ni Nyoman Ayu Suriyani Nugraha, I Wayan Pande, Agus Padya Mahardika Putu Agus Prayogi Roncally, Fatima Maria Deinse Rusmiati, Ni Nyoman Saortua Marbun Sari, Ni Luh Komang Julianthi Paramita Satria Jaya, Sang Made Krisna Sedana, I Gede Agus Putra Suardiana, I Kadek Andi Subadra, I Nengah Sudirman, I Made Sukariyanto, I Gede Made Sumadi, I Gede Suryaningsih, Ida Ayu Anggreni Suwitra Wirya, I Made Swandewi, Ni Kadek Widiastuti, Ni Made Dwi Eka Wijaya, I Gusti Agung Rendra Wirya , I Made Suwitra Wulandari, Pande Putu