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Devi Devi, Devi
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Journal : JOURNAL OF Mental Health Concerns

 1 
Hubungan perilaku caring perawat dengan tingkat kepuasan pasien rawat inap di Rumah Sakit Pakpahan, Hetti; Hutabarat, Swandi; Silalahi, Detty; Devi, Devi
JOURNAL OF Mental Health Concerns Vol. 4 No. 2 (2025): July Edition 2025
Publisher : Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Unit Penelitian dan Pengabdian Kep Akademi Keperawatan Baitul Hikmah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/mhc.v4i2.1222

Abstract

Background: The attitude and service of human resources, especially nurses, have a significant influence on the success of hospital services in addition to the completeness of facilities. Indicators of the quality of service provided in hospitals include compassionate behavior which is very important in nursing practice. Compared to nurses who do not care, those who show compassion are four times more likely to make their patients happy. When nurses are indifferent, patients often feel dissatisfied. Patients complain about the services they receive, which can be detrimental to the hospital. Purpose: To determine the relationship between inpatient satisfaction nurse caring behavior. Method: A descriptive correlation, the population of this study was 302 patients who were treated in the inpatient ward from February to March 2024. The study sample consisted of 30 people who were selected randomly. The chi-square test was used to analyze the data.  Results: showed a p value of 0.001 p <0.05 there was a correlation between the level of patient satisfaction at and the compassionate behavior of nurses. Conclusion: Patient satisfaction can increase if nurses behave compassionately. Keywords: Conduct; Contentment; Nurse; Nursing; Patient.   Pendahuluan: Sikap dan pelayanan sumber daya manusia, khususnya perawat, memiliki pengaruh yang signifikan terhadap keberhasilan pelayanan rumah sakit selain kelengkapan fasilitas. Indikator mutu pelayanan yang diberikan di rumah sakit antara lain perilaku penuh kasih sayang yang sangat penting dalam praktik keperawatan. Dibandingkan dengan perawat yang tidak peduli, mereka yang menunjukkan rasa kasih sayang memiliki peluang empat kali lebih tinggi untuk membuat pasiennya senang. Ketika perawat bersikap acuh tak acuh, pasien sering kali merasa tidak puas. Pasien mengeluhkan pelayanan yang diterimanya, yang dapat merugikan rumah sakit. Tujuan: Untuk mengetahui hubungan antara kepuasan pasien rawat inap dengan perilaku caring perawat. Metode: Korelasi deskriptif. Populasi penelitian ini adalah 302 pasien yang dirawat di ruang rawat inap pada bulan Februari sampai dengan Maret 2024. Sampel penelitian berjumlah 30 orang yang dipilih secara acak. Uji chi-square digunakan untuk menganalisis data. Hasil: penelitian menunjukkan nilai p sebesar 0.001 p <0.05 terdapat korelasi antara tingkat kepuasan pasien dengan perilaku perawat yang penuh kasih sayang. Simpulan: Kepuasan pasien dapat meningkat apabila perawat berperilaku penuh kasih sayang. Kata Kunci: Keperawatan; Kepuasan; Pasien; Perawat; Perilaku.
Co-Authors Alfarhani, Luqyana Shafira Andjar, Febry Jein Andrey Yanuar Setiawan, Ihda Anjelina, Dewi Aprianes, Cesilia aprilia, indah Arfian, Erry Arni Arni Ashifuddin, Muhammad Naufal Aurelia, Jessica Baehaqi Bambang Yuniarto Bistari Butarbutar, Marisi Charlie, Florencia Darwin Lie Dessy Wardiah, Dessy Dewi Dewi Dwi Astutik Emah Khuzaemah Evi Mufrihah Zain Fadillah Heryanda, Mahfuzhoh fatimah Fatimah Fatmita AS, Lusi Fauji, Robby Fauzi, Lilianty Febriansyah, Ilham Fitria Halim Ginting, Wenny Anggresia Girsang, Rani Delviana Harapan, Edi Hazizah, Eva Retno Nur Hery Kresnadi Hutabarat, Rugun Romaida HUTABARAT, SWANDI Ikhsan, Nur Iman, Sopian Nur Iqbal Iqbal Izhar Salim Jefryadi, Jefryadi Jessica Jessica Kasim, Ma'ruf Leni Rohida Leon, Farah Margaretha Lestari Simamora, Debora Lilis Setiawati Lutfah, Dewi Maola, Dia Hasbi Markhumah, Urfah Mucthar, Helmi Muhammad Basri Muhammad Elwan, La Ode Muhammad Iqbal Fasa Mulyaningsih, Indrya Mutaqqin, Muhammad Zainal Nabila P.A.R, Amanda Namira Ufrida Rahmi Nasrullah Nasrullah Nita Priyanti Noeroel Widajati Nugraha V. Naibaho, Eka Nur Bintang, Aksari Nur Irawati Nur Khoiriyah Nurohman, Abi Nursanti, Andi Octavia, Marcela Owen, Nicholas Pakpahan, Hetti Praesti, Prian Putri Amalia Putri Putri, Putri Putri Sahara Harahap Rahmah Rahmah Ramadhani B, Kemas Ratna Sari Dewi Ratnasari, Ika Fitriana Dyah Rianda Elvinawaty Rifurio, Muhammad Haikal Riski, Meriska Robin Robin RONI ISMOYOJATI Safitri, Azzahra Nur Sahrianti, Nini Sajjad, Nimra Salim, Maria Saputra, Fitrah Saputra, Imam Andika Sihabudin Sihabudin, Sihabudin Sihotang, Yeni Irawaty Silalahi, Detty silviayolanda, Silvia Yolanda Siregar, Samuel Fernandes Siti Rahayu Sulistyarini, Sulistyarini Syafaah, Ulisy Syafruddin Syafruddin Syailendra, Rizqy Syuhada, Rahmat Tandiah, Ester Tarnoto, Tenny Tiana Putri, Inggit Tikirik, Wita Oileri Tobing, Sarah Angelina Setiahata Lumban Tristyawan R, Ade Try Hariadi Vivian Vivian Widodo, Hery Willy Arafah, Willy Winnie Winnie Wismajaya, Tegar Apriansyah Wulan Guritno, Ajeng Putri Yanti Silaban, Nataria Yanuar Setyawan, Ihda Andrey Yessica Wijaya Yuwono Prianto Zahanis Zahanis