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All Journal Sosiohumaniora RETORIKA: Jurnal Ilmu Bahasa Jurnal Pendidikan Indonesia Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Format : Jurnal Imiah Teknik Informatika Briliant: Jurnal Riset dan Konseptual Pendas : Jurnah Ilmiah Pendidikan Dasar Buana Pendidikan: Jurnal Fakultas Keguruan dan Ilmu Pendidikan Unipa Surabaya Hearty : Jurnal Kesehatan Masyarakat FITOFARMAKA: Jurnal Ilmiah Farmasi Acuity : Journal of English Language Pedagogy, Literature and Culture Jurnal Onoma: Pendidikan, Bahasa, dan Sastra EPIC : Journal of Electrical Power, Instrumentation and Control LANGUA: Journal of Linguistics, Literature, and Language Education Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik Jurnal Ilmiah Wahana Pendidikan Jurnal Pertahanan dan Bela Negara Langit Biru: Jurnal Ilmiah Aviasi Pena: Jurnal Pendidikan Bahasa dan Sastra Jurnal Riset Jurnalistik dan Media Digital KOMMAS: Jurnal Pengabdian Kepada Masyarakat Media Bina Ilmiah MAP (Jurnal Manajemen dan Administrasi Publik) GEMBIRA (Pengabdian Kepada Masyarakat) PEDAMAS (Pengabdian Kepada Masyarakat) Mimbar Administrasi JGuruku: Jurnal Penelitian Guru Tadris: Manajemen Pendidikan Islam Langua: Journal of Linguistics, Literature, and Language Education
Wawan Gunawan Wawan Gunawan
Kelompok Keahlian Manajemen Sumberdaya Hayati, SITH ITB
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Journal : Mimbar Administrasi

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Kualitas Pelayanan Publik dalam Pengurusan Kartu Tanda Penduduk Elektronik (e-KTP) di Kantor Camat Parongpong Kabupaten Bandung Barat Cynthia Reidha Purwanty; Wawan Gunawan; Indra Kristian
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 21 No. 2 (2024): Oktober: Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v21i2.2073

Abstract

This study aims to evaluate the quality of public services in the management of Electronic Identity Cards (e-KTP) in Parongpong District. Using a descriptive qualitative method, data was obtained through direct observation and in-depth interviews with several sources, including the Parongpong District Head, the Head of Government and Public Service Section, service staff, and two service users. The findings indicate that the quality of public services at the Parongpong District Office is still not optimal. Several aspects need improvement, such as Tangibles (physical evidence), where the facilities do not meet the standards necessary to efficiently support the e-KTP process. Additionally, there is uncertainty in the completion of e-KTPs due to a shortage of blanks and technical disruptions on the server (Reliability), as well as insufficient assurance regarding service timeliness (Assurance). This study is expected to provide insights for improving e-KTP services in the future.
Pengaruh Kualitas Pelayanan Publik terhadap Tingkat Kepuasan Masyarakat Pengguna Pelayanan Administrasi Terpadu (Paten) Kecamatan Ngamprah Mega Oktaviawati; Agustina Setiawan; Wawan Gunawan
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 21 No. 2 (2024): Oktober: Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v21i2.2080

Abstract

The research conducted aims to analyze the impact of public service quality on the level of public satisfaction in Ngamprah District, particularly in the implementation of the District Integrated Administration Service System (PATEN). Using simple linear regression analysis, this study evaluates the relationship between public service quality (X) and public satisfaction (Y). Data was collected from 33 respondents through questionnaires measured using a Likert scale. The analysis results indicate that public service quality has a significant impact on public satisfaction, with a regression parameter value of 0.423 and a significance value of 0.000. The coefficient of determination, or R Square, is valued at 0.771, indicating that 77.1% of the variance in public satisfaction can be explained by the quality of public service. This study concludes that improvements in public service quality are directly associated with increases in public satisfaction. The findings highlight the importance of focusing on service aspects such as timeliness, ease of access, service model variety, accuracy, completeness, courtesy, responsibility, friendliness, and comfort to achieve higher service standards and enhance public trust.
Co-Authors Achmad Noor Fatirul Ade Saputra Nasution Agustina Setiawan Aminuyati ANDRI KURNIAWAN Angga Maulana Anis Saadah Arif Yachya Asep Darmansyah Atik Rochaeni Atiqoh Bayu Septiansyah Budi Hermawan Chye Retty Isnendes Cynthia Reidha Purwanty Edy Sumarno Feri Effendi Fiantika, Feny Rita Fika Nurul Fadilah Hamidah Hamidah Hari Karyono Harwanto Hidayat, Safril Himawan, Herson Cahaya Ida Nuraida Iis Holisin Ilfan Askul Pehala Islami, Hasna Nur Juhana Juhana jurnalmap map Kevin Andrian Seda Kristian, Indra Mega Oktaviawati Mohammad Andi Hakim, Mohammad Andi Nurmida Chaterine Sitompul Nurul Ashyfa Khotima R. Dian Dia-an Muniroh Rahmad Budiman Regina Delviani Putri Rufi’i Rusmawati, Retno Danu Sabariah Septian MN, Angga Sofyar, Clarissa Xenia Sudana, Dadang Suhari Suharti Sunardi Sunardi sunardi sunardi Sunyoto Hadi Prayitno Susafaati SUF Ulwia Hamsi Warini Widuri Wulandari Woro Utari Yani Yani Yasir " Yaya Mulyana A Aziz Yoso Wiyarno Yoyok Dwi Setyo Pambudi Zifana, Mahardhika