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All Journal JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JPM17: Jurnal Pengabdian Masyarakat Jurnal Representamen Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Dinamika Governance : Jurnal Ilmu Administrasi Negara Social, Humanities, and Educational Studies (SHEs): Conference Series Jurnal Inovasi Penelitian Jurnal Ilmiah Administrasi ABDI MASSA: Jurnal Pengabdian Nasional PRAJA observer: Jurnal Penelitian Administrasi Publik PREDIKSI : Jurnal Administrasi dan Kebijakan Jurnal Cakrawala Ilmiah Public Sphere Review Aplikasi Administrasi: Media Analisa Masalah Administrasi Jurnal Ilmu Pendidikan dan Sosial Journal of Research and Development on Public Policy Madani: Multidisciplinary Scientific Journal Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Triwikrama: Jurnal Ilmu Sosial Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Mandub: Jurnal Politik, Sosial, Hukum dan Humaniora Neraca Manajemen, Akuntansi, dan Ekonomi MADIKA: Jurnal Politik dan Governance Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Jurnal Kemitraan Masyarakat Society Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Harmonization Ulil Albab
Indah Murti, Indah
Progam Studi Administrasi Publik, Fakultas Ilmu Sosial Dan Ilmu Politik Universitas 17 Agustus 1945 Surabaya
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Journal : Public Sphere Review

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Analisis Swot (Strengths, Weaknesses, Opportunities, And Threats) Pada Peningkatan Pelayanan Transportasi Umum di Surabaya Feri; Indah Murti; Yusuf Hariyoko
Public Sphere Review Volume 3 Nomor 2: September 2024
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v3i2.138

Abstract

The city of Surabaya has a lot of public transportation that is easy for the public to find, however problems are still often encountered such as traffic jams, inappropriate travel routes, etc. Therefore, strategic planning based on analysis of internal and external environmental conditions is very important to improve transportation services in Surabaya. This study aims to determine the community's perspective on SWOT analysis (Strengths, Weaknesses, Opportunities and Threats) on improving public transportation services in Surabaya. The approach used is qualitative, based on evaluation of external factors (EFE) and internal factors (IFE) with describing in accordance with the theory of the five dimensions of service quality from Zeithaml et. al. (1990) namely tangible, reliability,responsiveness, assurance, and empath. Data was collected through interviews, observation, documentation. and literature study. The results of this study provide the fact that there are still many problems with public transportation facilities and infrastructure in Surabaya, such as seats that are not suitable for use, damaged air conditioning, passenger transportation that does not meet capacity, damaged road conditions, etc. The next fact is that the public transportation service mechanism in Surabaya has been made transparent and simple by using the GoBis application for payments. However, public transportation services in Surabaya still have inhibiting factors, such as the GoBis application which is not available for IOS users, guide tiles and braille signs at bus stops for the disabled are not yet available. Based on this, the strategies that can be used by the Surabaya City Transportation Department are the development of traffic engineering using the e-dishub technology system, government regulations regarding the provision of public transportation subsidies and the development of facilities and infrastructure in the transportation sector
Co-Authors Achluddin Ibnu Rochim Achluddin Ibnu Rochim Achluddin Ibnu Rochim, Achluddin Ibnu Achludin Ibnu Rochim Achmad Muzayyin Adi Soesiantoro Ajeng Dinda Wulansari Alvianty Diana Putri Amalia, Rezki Andre Saputra, Septian Anggraeny Puspaningtyas Anggraeny Puspaningtyas Anisa Anisa Anngaraeny Puspaningtyas Arif Darmawan Arif Darmawan Arya Wibisono Awin Mulyati Ayun Maduwinarti Ayun Maduwinarti Bambang Kusbandrijo Basofi, Achmad Bella, Vivtania Salsa Berliana Setiajati, Wahyu Cintya Hanum Pramudita Dida Rahmadanik Elisa Dwi Rahmawati Endang Indartuti Endang Indartuti Endang Indartuti Endang Indartuti Endang Indartuti, Endang Endro Tjahjono Erlanda, Yola Erny Kusumawati Eviana Febby Ayu Olivia Febrianto Febrianto Feri Fikri, M. Ali Fikri Firmansyah, Dimas Kurnia Fransiskus Ari Nugraha Geiska Rievy Lupe Pinthor Hartono, Supri Haryana, David Hasan Ismail Husin, Muhammad Husin Rifa'i Ian Daksana, Kumara Adyatma Idam Ragil Widianto Atmojo Ika Fadilah, Putri Ilman, Ghulam Maulana Ilvia Nurrohmah Maulida Intan Pratiwi, Ananda Ismarda Abdianti Isnatul Huda Istantyo Yuwono Jauhari, Hamdan Mukhlis Julian Irvanda Wijaya Putra Jupriono D Khoir, Syaifudin Kornelius Ferland Saputra Waru Kristina Andriyani, Louisa Kurniawan, Ilham Yusuf Kusnan Kusnan Luluk Nafilatur Rizqi Makhrita Mufidah Marsianto Putra, Muhammad Dwi Muhammad Roisul Basyar Muhammad Roisul Basyar Muzayyin, Achmad Nabilah Amellia Putri Nadhifah Dwi Lestari Natal Merry Tekege, Natal Merry Nia Eka Safitri Niko Kalvin Bahresi Novalia Yudha Aji Pamungkas Novaria, Rachmawati Novia Silam Sari Nunki Bias Nirwani Nurul Ika Mardiyanti Nurul Islamiyah Pekuwali, Pelipus Pesona Bunga Mawar Puspaningtyas , Anggraeny Putra Dinata, Rafael Putra, Muhamad Bimantoko Mahendra Putri Liana Lutfia Putri Tri Buana Dewi Putri, Falindra Syahla Putri, Nanda Helmalia Rachmawati Novaria Rachmawati Novaria Radjikan Radjikan Radjikan Radjikan Radjikan, Radjikan Ramadhani, Diva Zahira Ramadhani, Muhammad Rizky Rayhan Arya Yananuraga Rhega Huda, Rhega Huda Firmansyah Ricky Satya Panjalu Rini Puji Lestari, Rini Puji Roman Nama, Edisusanto Sajiyo Sajiyo Saptaningtyas Dwi Pertiwi Sartyka, Magdalena Satyo Putra, Septiyan Sherlinda Uge Siti Lia Anggraeni Sri Andayani Syahronny, Muhammad Tjahjono, Endro Tri Wahyuni, Aprilia Vikri Aditya Suryansyah WAHYUDI Widiyanto, Kendry Yunisar, Devani Marlia Yusuf Hariyoko Yusuf Hariyoko