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All Journal International Journal of Public Health Science (IJPHS) Ilmu Administrasi Publik Indonesian Journal of Educational Studies JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JURNAL ILMU PEMERINTAHAN Jurnal SOLMA Ganaya: Jurnal Ilmu Sosial dan Humaniora Jurnal Analisis Sosial Politik JAKP (Jurnal Administrasi dan Kebijakan Publik) Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Journal of Local Government Issues Ilomata International Journal of Management Ilomata International Journal of Management Nakhoda: Jurnal Ilmu Pemerintahan Universitas Muhammadiyah Yogyakarta Undergraduate Conference Proceeding TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT Kybernology : Journal of Government Studies Journal of Public Representative and Society Provision Journal of Universal Community Empowerment Provision MAJAPAHIT POLICY Jurnal Ekonomi Bisnis Manajemen dan Akuntansi (Jebisma) Journal of Contemporary Local Politics Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Nuryanti Mustari, Nuryanti
Universitas Muhammadiyah Makassar
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Journal : Journal of Public Representative and Society Provision

 1 
Online-Based Public Service Innovation at the Makassar City Civil Registry Office Devi, Sri devi; Madani, Muhlis; Mustari, Nuryanti; Fatmawati, Fatmawati
Journal of Public Representative and Society Provision Vol. 4 No. 2 (2024): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v4i2.504

Abstract

The goal of this study is to describe and evaluate how the Makassar City Civil Registry Office has improved public service. Data was gathered through observation, interviews, and documentation approaches as part of a descriptive qualitative methodology. There were seven witnesses from Makassar City's Department of Population and Civil Registry. Data analysis involves gathering data, reducing it, presenting it, confirming it, and drawing conclusions. triangulation-based data validation. The study's findings demonstrate that, first, changes in service activities have been driven by novelty, the impact of COVID-19 on Makassar City, and the government's social restriction policies, with a technology approach to support online services. Second, productivity at Dukcapil Makassar City through online service activities, each apparatus has been directed and supervised in order to maximize the service tasks it can perform for the community using technology. Third, effective online services at the Makassar City dukcapil can encourage community service projects and limit the spread of Covid-19. The drawback is that it is susceptible to information leaks and the community is still having trouble adjusting to new service trajectories. Fourth, Sustainable, in an effort to assist the Makassar City government's ambition of turning the city into a smart city, the population and civil registration service has established a strategy to enhance online services.
Co-Authors ., Haerana Abdul Kadir Abdul Mahsyar Ahmad Harakan Ahmad Taufik Ahmad, Andi Jusdiana Akbar, Muhammad Akbar Akhmad, Akhmad Alimuddin Said, Alimuddin Amir Muhiddin, Amir Amran, Tenriawaru Septiananinda Andi Rosdianti Razak, Andi Rosdianti Angraini, Renita Anto Anto Anto, Anto Anwar Parawangi, Anwar Aqmal Reza Amri Arief, Aulia Ramdhani Arif, Achmad Fadil Asrul, Alfia Atirah, Sitti Baehaqi Budi Setiawati Burhanuddin Burhanuddin Chandra, Diky Daniel Happy Putra Devi, Sri devi Fachry Abda El Rahman Fajar, Muhammad Fahmi Fatmawati Fatmawati Fatmawati, Fatmawati Hamrun Hardiansyah Hardiansyah Hastuti Hastuti Hawing, Hardianto Ida Ayu Putu Sri Widnyani Ihyani Malik Jaelan Usman, Jaelan Jannah, Andi Ifadtul Junaedi Junaedi Jusdiana Ahmad, Andi Kartini, Andi Lestari, Ayu Asmi Lestari, Inda Dian Luhur Prianto, Andi Lukman Hakim M Amin, M M. Amin, M. Amin M., Sudirman Mappamiring Mappamiring Mappasere, Fatmawati A. Miftahul Jannah Mone, Ansyari Muhammadiah Muhammadiah, Muhammadiah Muhammadiyah, Muhammadiyah Muhlis Madani, Muhlis Muliasari, Nur N, Novitasari Nadir Nadir, Nadir Nasra, Nasra Nizar, Muh Noer Arfah, Iqbal Nur Khaerah, Nur Nur Wahid, Nur Nur, Indri Apriani Nurfahmi Parawu, Hafiz Elfiansya Pitriani, Pitriani R. Rusli RAHMAN, MIFTAHUL Rahmawati, Rahmawati Rusdi Rusdi Salimang Saputra, Farhan Adi Saputra, Lukman Nul Hakim Amran Setiawan, A.M Ian Sifa, Nurul Sriwahyuni, Ita Sudirman Sudirman Sulfina, Ayu Suriani Suriani Syah, Eriks Febriang Syamsidah, Syamsidah Syukri, Ulfiah Tahir, Nurbiah Tengku Riza Zarzani N Wulandari Wulandari Yusrival, Yusrival