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All Journal KOMUNITAS: INTERNATIONAL JOURNAL OF INDONESIAN SOCIETY AND CULTURE Substantia: Jurnal Ilmu-Ilmu Ushuluddin Jurnal Ilmiah Peuradeun Jurnal Kreativitas PKM Jurnal Sosiologi Agama Indonesia (JSAI) Aceh Anthropological Journal International Journal of Business, Economics, and Social Development Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Transparansi Publik (JTP) Malikussaleh Social and Political Reviews Jurnal Malikussaleh Mengabdi Jurnal Solusi Masyarakat (JSM) Jurnal Mahasiswa Antropologi dan Sosiologi Indonesia(JuMASI)
M. Nazaruddin
Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Malikussaleh, Lhokseumawe
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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ANALYSIS OF EMPLOYEE PERFORMANCE OF BANK ACEH SYARIAH, LHOKSEUMAWE CITY IN 2025 Muhammad; M. Nazaruddin; Sufi; Teuku Zulkarnaen; Nur Hafni
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1588

Abstract

In the era of globalization and digitalization, the banking industry faces increasingly complex challenges, such as intense competition, regulatory changes, and rising customer expectations for fast, secure, and high-quality services. In this context, employee performance becomes a key factor in determining the bank's ability to adapt and grow. Employee performance not only includes technical competence in carrying out banking tasks but also skills in serving customers, mitigating risks, and maintaining the institution's reputation and trust. Theoretically, this research is based on the concept of business administration, which views organizations as a series of interconnected activities to achieve objectives, including effective human resource management. In the workplace, employees' perceptions of their environment and the feedback provided by supervisors play an important role in shaping attitudes, motivation, and performance. This study employs a qualitative approach using in-depth interviews, direct observation, and documentation, resulting in a comprehensive understanding of employee performance dynamics in the field. The findings indicate that employees who consistently apply the principles of Amanah, Shiddiq, Fathanah, and Tabligh tend to receive constructive feedback that encourages performance improvement. Conversely, employees who are less optimal in applying these principles generally receive corrective feedback as a form of guidance. Properly delivered feedback has been shown to strengthen positive employee behavior, as explained in reinforcement theory, which states that behavior is more likely to be repeated when it results in favorable consequences. Overall, the performance of BAS Lhokseumawe Branch employees is categorized as good, as reflected in the achievement of targets and compliance with sharia principles. This study suggests that management should enhance the quality of communication in providing feedback, including through training for unit leaders to deliver objective, constructive, and empathetic feedback, thus improving employee motivation without creating psychological pressure.
Co-Authors - Fakhrurrazi 12, Zahniar A Marliah Abdullah Akhyar Nasution Ade Ikhsan Kamil Adilla Aditya, Wanda Akmal, M Al Usrah, Cut Rizka Alwi Alwi Alwi Alwi Ameliany, Nanda Amiruddin Ketaren Andyna, Cut Anismar Anismar Arifin, Awaluddin Arita, Cut Susi Asmaul Husna Aulia, Faizul Auliana, Cut Awaluddin Arifin Basirun, Nurliza Armaya Chalid, Ibrahim Clarissa Rizky Cut Rizka Al Usrah Dedi Fariadi Faizul Aulia Fajri M. Kasim Farida Farida FAUZI Fuadi Fuadi Harinawati Humaira, Suci Husniati, Ade Muana Huzaifah, Huzaifah Ilham, Iromi Ismail, Muchlis Jannah, Aini Khairisma, Khairisma Lia Muliana Lisa Iryani Lukman Lukman M Akmal M. Akmal M. Akmal Maliati, Nulwita Mardhiah, Ainol Marliah, A Maya Ulfa Muchlis Muchlis Muh. fahrudin Alawi Muhammad Muhammad Bin Abubakar Muhammad Ihsan Muhammad Syoufi Lubis Murniati . Nirzalin Nur Hafni Putri Prastika Rahman, Dahlan A Richa Meliza Ritonga, Nursakinah Rizki Yunanda Rizki, Dini Rossa Meilani Putri Rusydi Abubakar Saifuddin Yunus Saragih, Nurul Miftahul Jannah Sjafruddin Sjafruddin Suadi Zainal Subhani Subhani Sufi Sukmawati, Cut Surahman Surahman Teuku Zulkarnaen Wisnu Rahdiansyah