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Hildawati Hildawati, Hildawati
Universitas Diponegoro
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Journal : West Science Business and Management

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E-Government Implementation and Citizen Satisfaction in Public Administration Budi, Hasiun; Hildawati, Hildawati
West Science Business and Management Vol. 3 No. 04 (2025): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v3i04.2548

Abstract

The implementation of e-government has become a central strategy for improving public administration performance and enhancing citizen satisfaction in Indonesia. This study aims to examine the effect of e-government implementation on citizen satisfaction in public administration. A quantitative research approach was employed using a survey method, with data collected from 300 respondents who have experience using e-government services. The measurement instrument was structured using a five-point Likert scale, capturing key dimensions of e-government implementation, including system quality, information quality, service quality, and accessibility, as well as citizen satisfaction with public services. The collected data were analyzed using the Statistical Package for the Social Sciences (SPSS) version 25, applying descriptive statistics, reliability and validity tests, and simple linear regression analysis. The results indicate that e-government implementation has a positive and statistically significant effect on citizen satisfaction. The regression analysis shows that e-government implementation explains a substantial proportion of variance in citizen satisfaction, demonstrating that effective digital public services contribute to improved efficiency, convenience, and overall service experience. These findings suggest that strengthening the quality and inclusiveness of e-government initiatives is essential for enhancing public service delivery and citizen trust in public administration in Indonesia.
Co-Authors - Afrizal Ahmad Luthfi Amanda, Dwi Resti Andiani, Paramita Anwar Anwar Arkanudin Arkanudin Arnes Yuli Vandika Batuallo, Ignasia Debbye Belman, Aco Iham Budi, Hasiun Dedy Afrizal Delta Nabilla Maharani Desi Safitri Dia Meirina Suri Dina Purnama Sari Dwi Surti Junida Elya, Elya Fernando, Joshua Grace Tahapary, Grace Hafrida, Lis Haisyah, Haisyah Hariyanto, Oktoviyan Catur hatina, hatina Hikmatur Rahmah Irwayuni, Irwayuni Iswandi, R. Marsuki Judijanto, Loso Kabisatio AS., Permi Kasih, Ridia Utami Khairri Shariffuddin, Mohd Dino Larasati, Azizah Lis Hafrida Lutfiah Lira Irwanti Mahmuddin Mahmuddin MUHAMMAD SAID Naima Nazira, Fitri Nursyam Nursyam Pahmi Amri Pahrijal, Rival Pangesti, Windari Artha Pertiwi, Niken Ayu Puspa, Leonora Rahmi, Ilfa Rere Pauztio Noso Rifky , Sehan Salim, Ahmad Agus Sanjaya, Muhammad Fahyu Sari, Yulianda Sawira, Wiwi Sono, M Gifari Supiyandi, Andi Suriana Suriana Teressa, Roma Wa Ode Nova Noviyanti Wallang, MUslimin Yanti, Meri