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Pratami Wulan Tresna, Pratami Wulan
Universitas Padjajaran
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PENGENDALIAN KUALITAS PRODUK TEKSTIL MENGGUNAKAN METODE SIX SIGMA PADA DEPARTEMEN DYEING AND FINISHING PERUSAHAAN TEKSTIL Nugraha, Candra Nurdin; Arifianti, Ria; Tresna, Pratami Wulan
JANE - Jurnal Administrasi Negara Vol 17, No 2 (2026): JANE (Jurnal Administrasi Negara)-Februari 2026
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jane.v17i2.68954

Abstract

Penelitian ini bertujuan menganalisis pengendalian kualitas produk tekstil serta membandingkan pengendalian kualitas internal perusahaan dengan pendekatan Six Sigma pada departemen dyeing and finishing. Permasalahan penelitian berangkat dari kondisi tingkat kecacatan yang berfluktuasi dan pada periode tertentu melebihi batas toleransi perusahaan, meskipun sistem pengendalian kualitas internal telah diterapkan. Secara ilmiah, kondisi tersebut menunjukkan adanya gap antara kepatuhan standar mutu dan kemampuan sistem dalam mengendalikan variasi proses. Metode yang digunakan adalah Six Sigma dengan pendekatan DMAIC (Define, Measure, Analyze, Improve, dan Control). Tahap define mengidentifikasi cacat dominan dan karakteristik kualitas kritis, tahap measure mengukur kinerja melalui Defects Per Million Opportunities (DPMO) dan level sigma, tahap analyze menggunakan diagram Pareto dan diagram sebab akibat untuk menentukan akar penyebab, tahap improve menerapkan Failure Mode and Effect Analysis (FMEA) untuk menetapkan prioritas perbaikan berdasarkan Risk Priority Number (RPN), serta tahap control merancang checksheet dan evaluasi berkala guna menjaga keberlanjutan perbaikan. Hasil penelitian menunjukkan bahwa pengendalian kualitas internal masih berorientasi pada inspeksi akhir sehingga belum sepenuhnya menjaga stabilitas proses. Six Sigma memberikan pendekatan yang lebih sistematis dan berbasis data, sehingga memperkuat pengendalian variasi proses dan mendukung perbaikan berkelanjutan. This study aims to analyze textile product quality control and compare the company’s internal quality control system with the Six Sigma approach in the dyeing and finishing department. The research problem arises from fluctuating defect rates that exceeded the company’s tolerance limit in certain periods, even though an internal quality control system has been implemented. Scientifically, this indicates a gap between compliance with quality standards and the system’s ability to control process variation. The study applies the Six Sigma DMAIC framework (Define, Measure, Analyze, Improve, and Control). The Define phase identifies dominant defects and critical-to-quality characteristics. The Measure phase evaluates process performance using Defects Per Million Opportunities (DPMO) and sigma level. The Analyze phase employs Pareto charts and cause-and-effect diagrams to determine root causes of defects. The Improve phase uses Failure Mode and Effects Analysis (FMEA) to prioritize corrective actions based on Risk Priority Number (RPN). The Control phase designs checksheets and periodic evaluations to ensure sustainability of improvements. The results show that the company’s internal quality control remains largely inspection-oriented and has not fully ensured process stability. In contrast, Six Sigma provides a more systematic, data-driven approach that strengthens process variation control and supports continuous improvement.  
Analysis and Proposed Strategies to Improve Consumer Purchasing Decisions on Sean's Production Houses Through the Website Zaluchu, Annette Zaneta; Barkah, Cecep Safa'atul; Chan, Arianis; Tresna, Pratami Wulan
Journal of Indonesia Marketing Association (IMA) Vol. 1 No. 2 (2023)
Publisher : Indonesia Marketing Association (IMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69477/ima.v1i2.8

Abstract

Sean's Production House is a company that specializes in branding & design, social media management, photography and digital marketing. GWI (Q3 2021) shows that 60.6% of people buy products or services online. This fact shows that the internet marketing and selling market is very large in Indonesia, so the market for Sean's Production House is very broad. However, after two years, only some consumers make purchasing decisions through the website. Companies need to spend a lot of money to create a website; the effort is also a lot. Due to these reasons, Sean's Production House closed its website in early 2022 because it was not making a profit. Sean's Production House requires the right business strategy to overcome this. After observations and interviews, the researcher realized that several factors made potential customers hesitate to purchase through the website. These factors relate to the gap between consumer expectations and the implementation of the website. Design thinking analysis is used to make a strategy to overcome it.
PEMILIHAN LOKASI GUDANG MENGGUNAKAN METODE CENTER OF GRAVITY PADA PERUSAHAAN BRANKAS Khirana, Tertya; Arifianti, Ria; Tresna, Pratami Wulan
Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan Kebijakan Publik Vol 8, No 4 (2025): Responsive: Jurnal Pemikiran Dan Penelitian Administrasi, Sosial, Humaniora Dan
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/responsive.v8i4.68024

Abstract

Perencanaan pemindahan gudang utama ke daerah lain menjadi salah satu pertimbangan perusahaan saat ini. Permasalahan yang melatarbelakanginya adalah keterbatasan luas gudang eksisting, akses jalan yang terlalu sempit untuk dilalui kendaraan berukuran besar, dan kontrak sewa yang akan segera berakhir. Namun, perusahaan belum memiliki alternatif lokasi yang sedang dipertimbangkan sehingga tujuan dari penelitian ini adalah untuk menentukan lokasi gudang yang paling optimal menggunakan metode center of gravity sebagai usulan awal. Metodologi kuantitatif dengan jenis pendekatan deskriptif digunakan dalam penelitian ini, disertai dengan analisis statistik deskriptif dan paired samples t-test. Berdasarkan perhitungan pada 411 titik lokasi, hasil menujukkan lokasi yang diusulkan berada di daerah Lambangjaya, Kecamatan Tambun Selatan, Kabupaten Bekasi. Terdapat peningkatan total jarak pengiriman apabila perusahaan menempatkan gudang utama ke lokasi yang diusulkan. Di sisi lain, terjadi penurunan jarak tempuh antara lokasi gudang yang diusulkan dan pabrik. Kondisi ini berpotensi mengurangi biaya transportasi inbound dan berkontribusi dalam menekan total biaya logistik secara keseluruhan. Namun demikian, mengetahui bahwa temuan lokasi dalam penelitian ini hanyalah usulan, diperlukan analisis yang lebih mendalam untuk mengetahui kelebihan dan kekurangan opsi lokasi. The plan to relocate the main warehouse to another area is currently one of the company’s key considerations. The underlying issues include the limited space of the existing warehouse, narrow road access that restrics large vehicles, and the lease contract that will expire soon. However, the company hasn’t identified any alternative locations. Therefore, this study aims to determine the most optimal warehouse location using the center of gravity method as an initial proposal. A quantitative methodology with a descriptive approach was used in this research, followed by descriptive statistical analysis and paired samples t-test. Based on calculations from 411 location points, the proposed site is located in Lambangjaya, Tambun Selatan, Bekasi Regency. The results indicate an increase in total delivery distance if the company relocated the main warehouse to the proposed site. On the other hand, the travel distance between the proposed site and the factory becomes shorter. Hence, the inbound transportation cost might decrease and the overall logistics cost becomes more efficient. Nevertheless, since the proposed location is a preliminary finding, further analysis is required to assess the advantages and disadvantages of the option.
ANALISIS PERFORMANCE MANAGEMENT KARYAWAN HOTEL THE JAYAKARTA SUITES BANDUNG Trivera, Cheryl; Muhyi, Herwan Abdul; Tresna, Pratami Wulan
Jurnal Education and Development Vol 14 No 1 (2026): Vol 14 No 1 Januari 2026
Publisher : Institut Pendidikan Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37081/ed.v14i1.7559

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan manajemen kinerja karyawan di Hotel The Jayakarta Suite Bandung dengan mengacu pada lima tahap dalam siklus manajemen kinerja menurut Aguinis (2019), yaitu prerequisites, performance planning, performance execution, performance assessment, dan performance review. Metode yang digunakan adalah kualitatif dengan pendekatan deskriptif, melalui teknik wawancara mendalam, observasi, dan dokumentasi. Informan dalam penelitian ini terdiri dari Head of Human Resources Department, Head of Department dari dua departemen, Training Coordinator, serta beberapa karyawan pelaksana. Hasil penelitian menunjukkan bahwa praktik manajemen kinerja telah berjalan cukup baik dan mencerminkan tahapan yang dijelaskan oleh Aguinis (2019), seperti adanya pembagian job description yang jelas, pelatihan berkala, evaluasi berbasis core value perusahaan, serta komunikasi umpan balik dua arah. Namun demikian, ditemukan bahwa pemahaman sebagian karyawan terhadap konsep dan tujuan manajemen kinerja belum merata. Kondisi ini menunjukkan bahwa meskipun praktik manajemen kinerja sudah mengarah sesuai teori, diperlukan peningkatan komunikasi internal dan sosialisasi sistem secara menyeluruh agar seluruh karyawan memiliki pemahaman yang sama. Dengan demikian, penerapan manajemen kinerja di Hotel The Jayakarta Suite Bandung dapat terus dikembangkan untuk mendukung peningkatan kinerja individu dan pencapaian tujuan strategis organisasi, sebagaimana ditegaskan dalam kerangka teoritis Aguinis.
The Measurement of Supply Chain Management Performance at PT. Sinergi Gula Nusantara Sei Semayang Sugar Factory Unit in 2020 – 2023 Using The Supply Chain Operation Reference-Fuzzy Analytical Hierarchy Process (SCOR-FAHP) Method Audina Afriani; Pratami Wulan Tresna; Luthfi Thirafi
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 1 (2024): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i1.3164

Abstract

PT. Sinergi Gula Nusantara Sei Semayang Sugar Factory unit is a sugar-producing company which collaborates with suppliers and distributors along its supply chain. The challenges which are faced by PT. Sinergi Gula Nusantara Sei Semayang Sugar Factory unit, are delays in raw material deliveries and production schedules, limitations and mismatches of raw materials with criteria, and production outcomes not meeting targets. Therefore, it is necessary to measure supply chain management performance in order to know the conditions and assess the performance of supply chain management at PT. Sinergi Gula Nusantara Sei Semayang Sugar Factory unit, from 2020 to 2023. Furthermore, the methods used were SCOR as the model for mapping the measurement matrix and FAHP was used in order to determine the priority weights for each criterion in the matrix. The supply chain management performance measurement results at PT. Sinergi Gula Nusantara Sei Semayang Sugar Factory unit, from 2020 to 2023, obtain a score of 81.24, which is categorized into good category. However, there are still 5 KPIs which need improvement, in which it can be achieved by improving record-keeping and documentation with software assistance, sorting raw materials, and implementing the SCOR-FAHP method in supply chain management performance measurement.
Analisis Upaya Negosiasi terhadap Kasus Wanprestasi dalam Perusahaan PT Trihamas Finance Wildan Gilang Komara; Cecep Safa’atul Barkah; Pratami Wulan Tresna; Nurillah Jamil Achmawati Novel
Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 1 (2023): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : LPPM Universitas Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v7i1.262

Abstract

Permasalahan di perusahaan merupakan hal yang lumrah terjadi, dan akan selalu ada selama terjadi suatu perbedaan pendapat yang dilakukan oleh pekerja atau konsumen terhadap perusahaan. Oleh sebab itu, kemampuan negosiasi menjadi sangat penting bagi perusahaan agar dapat menyelesaikan berbagai masalah tersebut. Salah satu permasalan tersebut adalah kasus wanprestasi yang dapat dialami oleh konsumen perusahaan jasa pendanaan. Perusahaan yang menjadi fokus dalam kasus yang dibahas adalah PT Trihamas Finance, yaitu sebuah perusahaan yang bergerak pada bidang jasa pembiayaan kendaraan bermotor. Kasus yang terjadi dan menjadi topik pembahasan artikel ini adalah kasus wanprestasi yang dilakukan oleh debitur R dengan PT Trihamas Finance, dimana ia mengalami kebangkrutan sehingga gagal membayar angsuran mobil yang ia beli dengan pembiayaan dari pihak kreditur. Namun pihak debitur justru menjual mobil yang diangsur tersebut kepada pihak ketiga, melanggar perjanjian yang dibuat pihak R dengan PT Trihamas Finance. Metode penelitian yang digunakan adalah metode studi kasus dengan metode analisis deskriptif, serta metode pengambilan data menggunakan tinjauan pustaka. Hasil penelitian yang dilakukan adalah, pada prosesnya, PT Trihamas Finance melakukan negosiasi dengan pihak pembeli mobil, yaitu pihak ketiga. Pada saat negosiasi, terjadi perubahan strategi yang dilakukan oleh pihak PT Trihamas Finance, dimana pada awalnya menggunakan win-lose menjadi win-win solution dengan adanya pemahaman bersama diantara kedua belah pihak, sehingga menghasilkan kesepakatan yang menguntungkan kedua belah pihak. Ditemukan pula dua peranan kunci dalam kasus negosiasi ini, yaitu pemahaman bersama, serta fleksibilitas strategi negosiasi yang digunakan.
UNDERSTANDING WHY LEGENDARY RESTAURANTS IN BANDUNG HOLD A SPECIAL PLACE IN CONSUMERS' HEARTS Achmada, Aurora Yupita; Chan, Arianis; Tresna, Pratami Wulan
Jurnal Bisnis dan Keuangan Vol 10 No 2 (2025): Business and Finance Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v10i2.6930

Abstract

The emergence of new eateries with creative and contemporary approaches has made the culinary sector more competitive. Legendary eateries have proven resilient in the face of this, continuing to operate for decades or even centuries. These eateries offer a distinctive environment for understanding the elements that ensure their sustainability by fusing historical relevance with evolving customer tastes. A more thorough examination of these interactions in renowned restaurants is required, despite previous research emphasizing the significance of consumer experience, customer loyalty, and multichannel behavior. By examining the variables with the highest average ratings, such as customer experience, multichannel behavior, customer loyalty, and visit frequency, this study seeks to identify the critical success aspects of iconic restaurants in Bandung. We gathered data through questionnaires, interviews, and observations at four renowned restaurants, using a descriptive-quantitative methodology. The findings reveal that sensory comfort, emotional fulfillment, and transaction convenience strongly influence positive customer experiences. The simplicity of accessing information and the seamless transactions enabled by digital platforms support multichannel behavior. Product pleasure, intriguing experiences, and motivating interactions all increase customer loyalty. The majority of patrons show regular engagement by coming to the eateries once a month. In conclusion, iconic eateries in Bandung remain relevant by meeting customer demands, cultivating enduring relationships with patrons, and balancing their historical character with digital advances. T o obtain a more comprehensive understanding of cultural heritage preservation in the digital age, future studies should examine the long-term effects of these variables and broaden their geographic scope.
Implementasi Customer Development Model dalam Pengembangan Produk Baru Bisnis Kuliner: Studi pada Pantaco Bites Cherilda Luqia Nurintan; Pratami Wulan Tresna
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 3 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i3.6446

Abstract

This research aims to apply the Customer Development Model (CDM) in the development of new products for the culinary business Pantaco Bites, which offers pancake tacos with a healthy, practical, and aesthetic concept. The research uses a mixed methods approach, which includes a quantitative approach through Likert scale surveys and the Customer Satisfaction Index (CSI), as well as a qualitative approach through observation and in-depth interviews. Data were collected through four stages of the CDM: customer discovery, customer validation, business creation, and company building. Target customers were selected through purposive sampling. The research results indicate that CDM is effective in identifying customer needs, verifying products through direct feedback, and creating added value that aligns with the target market's lifestyle. The CSI results show a high level of customer satisfaction, with customers appreciating the quality, practicality, and aesthetics of the products. These results emphasize the importance of combining quantitative and qualitative analysis to understand market preferences and evaluate the business strategies being used. In short, the implementation of CDM provides businesses with a competitive advantage by enabling more focused product development that aligns with customer needs. To enhance competitiveness in the culinary industry, this research suggests optimizing digital marketing strategies, educating consumers about product benefits, and applying CDM to other market segments.
Consumer Behavior in Multichannel Marketing: A Systematic Literature Review Akyas, Ghina Annisa; Chan, Arianis; Tresna, Pratami Wulan
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 2 (2026): April
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v14i2.9652

Abstract

This article summarizes research on Consumer Behavior in Multichannel Marketing published in Scopus from 2018 to 2024 using the Systematic Literature Review (SLR) method. The collected data was processed following the PRISMA guidelines, then analyzed in four stages, namely identification, screening, eligibility, and inclusion. The inclusion criteria set were: (1) Focus on consumer behavior in the context of multichannel marketing. (2) The article uses empirical methods (surveys, experiments, panel data) or contextual methods that explain consumer behavior. The results of the study show: (1) That Consumer Behavior in Multichannel Marketing is influenced by channel migration, product attributes, service quality, and media management; (2) Product and category attributes are key in explaining consumer channel choices; (3) Consistency of service quality across physical and digital channels; and (4) The need for multichannel behavioral segmentation so that marketing strategies are more targeted.
Co-Authors Achmad Noerkhaerin Putra Achmada, Aurora Yupita Akyas, Ghina Annisa Alia , Lily Annette Zaneta Zaluchu Apriana Elizabeth Taruli Arianis Chan Audina Afriani Azzahra, Anandita Salsabila Azzahra, Farah Putri Bambang Hermanto Bambang Hermanto Bambang Hermanto Barkah, Cecep Barkah, Cecep Safa'atul Barkah, Cecep Safa’atul Bijaktama Syahasal Putra Bunga Ayu Ratnasari Cecep Safa'atul Barkah Cecep Safa'atul Barkah Cecep Safa'atul Barkah Cecep Safaatul Barkah Cecep Safa’atul Barkah Cecep Safa’atul Barkah Cecep Safa’atul Barkah Cecep Safa’tul Barkah Cherilda Luqia Nurintan Erika Larasati Fajrina Erna Maulina Fajrina, Erika Larasati Fildy Eka Wisudastuti Fildy Eka Wisudastuti, Fildy Eka Firda Deviyana Rizki Ghassani Salsabil Fasya Hikmat Ghifari Laili Rizqy Hasan Al Farisi Hasan Al Farisi Herdiyani, Sankist Herwan Abdul Muhyi Iis Miati Ilham Ramadhan Irfani, Karina Imelia Irpansyah, Muhamad Alvi Iwan Sukoco Jajang Ginanjar Khirana, Tertya Livvya Laksmitha Cahyaningtyas Luthfi Thirafi Maulydia Maharani Maulydia Maharani, Maulydia Medina, Fathin Aisyah Mochammad Rifky Pamungkas Nadya Najla Feranda Nalindah, Vivi Nenden Kostini Neysa, Talitha Nina Lestari Nugraha, Candra Nurdin Nurillah Jamil Achmawati Novel Nurul Tufahati Ogi Maulana Firli Permadhi, Billy Maulana Putri Hanifah, Ajeng Raden Marsha Aulia Hakim Rahayu, Fitriani Ramadhani, Salsabilla Rizki Rani Sukmadewi Ratna Meisa Dai Reynaldi Eka Putra Ria Arifianti Richa Nahdalaily Fathara Sania Imalia Qalbi Sekar Nathasya Hermawan Teguh Heri Widodo Tetty Herawati Tetty Herawaty Tetty Herawaty, Tetty Thirafi, Luthfi Trivera, Cheryl Ulutürk, Zeynep Sena Widodo, Teguh Heri Wildan Gilang Komara Yiğitsoy, Ezgi Yoga Bagus Pambudi Zaluchu, Annette Zaneta Zharifah, Nasywa