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Jauhari Jauhari, Jauhari
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Journal : Jurnal Mantik

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Carring behavior, discipline, and competence as predictors of service quality in the RSU Ogan Ilir Jauhari, Jauhari; Yustini, Tien
Jurnal Mantik Vol. 9 No. 4 (2026): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i4.7008

Abstract

This study aims to analyze and empirically verify the influence of caring behavior, discipline, and competence on the service quality of employees at the Ogan Ilir Regional General Hospital, both partially and simultaneously. The research employed a quantitative method with survey, confirmatory, and verificative approaches. This study is categorized as associative research, focusing on the relationships among variables. The research population consisted of 118 employees, all of whom were included as research samples using a saturated sampling technique. The types of data comprised primary and secondary data, collected through observation, questionnaire-based interviews, and documentation. The data analysis technique used was multiple linear regression with SPSS version 30. The findings indicate that caring behavior, discipline, and competence have a positive and significant effect on improving service quality, both partially and simultaneously. These three variables demonstrate a substantial (strong) relationship of 81.6% with the improvement of service quality. This research contributes to developing comprehensive human resource management science and further research in this field. Improving service quality can be done by simultaneously paying attention to aspects of caring behavior, discipline, and competence
Co-Authors Absi, Warmiyana Zairi Afriani, Kinaria Aldri Frinaldi Algifari, M Zakky amayase, arif budiman Andi Candra ansori ansori ARIS ARIS, ARIS Ayu Wulandari Baihaki, Ahmad Broto, Ibnu Kuncoro Busroh, Firman Freaddy Candra, Andi Carolina, Wina Ella Frisella Enni Merita Fathkul Wahab, Abdillah Firman Freaddy Busroh Fitrah Dewi, Rosita Hermansyah Muttaqin, Hermansyah Indra Kanedi Insaniah, Cita Khairo, Fatria Kinaria Afriani Kustiwa, Dea Rahma M. Dwi Marianto Mailidarni, Novi Mariamah, Mariamah Merita, Enni Muhammad Fedryansyah, Muhammad Muhith, Abd. Nidyah Widyamurti Nur ‘Azah Nur, Fahyuni Pratiwi, Citra Adhiputri Putri, Pratiwi Hendro Rasyid, Suparta Rosa, Yolanda Rowi, Mohamad Wahyu Saiful Bahri Sandra, Faramitha Saputri, Eka Cisilia Siti Salmah Susanti, Eka Desy Syawiril Ammah, Erisy Tanjung, Afriansyah Taufik Ismail Tien Yustini, Tien Wibowo, Imam yono, Hari Aspri Yudhanto, Sigied Himawan