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All Journal Jurnal Kedokteran Syiah Kuala Journal of Innovation and Applied Technology Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Jurnal Tecnoscienza Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI) Jurnal Pengabdian Kepada Masyarakat Jurnal Riset Manajemen dan Ekonomi
Diah Priharsari
Fakultas Ilmu Komputer, Universitas Brawijaya
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Analisis Pengalaman Pengguna (User Experience) Aplikasi PRUforce menggunakan Metode Usability Testing dan User Experience Questionnaire (UEQ) (Studi Kasus pada PT Prudential Life Assurance) Malik Fajar; Fatwa Ramdani; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 5 No 6 (2021): Juni 2021
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT PRUDENTIAL LIFE ASSURANCE launches a PRUforce application for marketers. In providing services, marketers use application-based information technology. Prudential staff encountered interface problems when using PRUforce. The usability testing method and user experience questionnaire (UEQ) are the methods used in research by researchers. The steps in compiling the research started from literature studies, data collection and processing sessions, discussed analysis results sessions and conclusions and suggestions. There were 5 PRUforce users who were then performed usability testing. The test provides a value in terms of the effectiveness aspect with a value of 100% which indicates that the user can complete the task, in terms of efficiency it is obtained a value of 0.01 goals / second which means the level of speed of the user in completing the task and in terms of satisfaction in the value range of 60% -65% which indicates the level PRUforce application user satisfaction. Furthermore, the UEQ questionnaire was distributed to 30 respondents to test the user experience and a score with an average of 2.37 which was produced in terms of perspicuity, attractiveness, dependability, stimulation, efficiency and novelty aspects, which showed that the PRUforce application tended to evaluate the assessment towards good / positive direction according to user experience.
Perancangan User Experience Aplikasi Mobile Peserta Event Berbasis Sistem Dengan Menggunakan Metode Design Thinking (Studi Kasus : Dilo Malang) Risma Putri Auliasari; Herman Tolle; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 5 No 5 (2021): Mei 2021
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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In 2017, the APJII survey results recorded an increase in internet users in Indonesia from 132.7 million people in 2016 to 143.26 million people in 2017. With the development of technology, this also resulted in the growth of startups in Indonesia growing. According to Indonesia's Tech Startup Report 2018, startup companies in Indonesia are becoming more attractive and have a big influence on society. This is what led Digital Innovation Lounge (Dilo) to open a branch in Malang. Dilo is a startup that provides seminar events on current technological developments. The event held by DILo Malang has a special interest in the community. However, with the event, more and more DILo experienced difficulties when making monthly reports from pre-event to post-event regarding the number of participants. In addition, the system for renting a meeting room or lounge is still conventional. Through these problems the authors offer a solution to DILo Malang in the form of a User Experience Design for the Event participant mobile application based on a system with the results of a prototype using the Design Thinking method. The results of testing the mobile application design of the event participants showed the results of testing the efficiency aspects with a value of 95.95%, the results of testing the effectiveness aspects of 97.77% and the results of testing aspects of user satisfaction with the SUS questionnaire got a value of 98.5. The results of the tests carried out get a value above average so that the testing of the mobile application design for the participants of this event shows positive results.
Pengembangan Aplikasi Survei Kredit Berbasis Android Achmad Rizki Raharjo; Herman Tolle; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 5 No 5 (2021): Mei 2021
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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This Android-based credit survey application is a mobile application designed to conduct surveys for customers who will apply for credit. The problem currently faced is that it is still using a manual survey process, so the survey data collection process takes longer. The purpose of making this credit survey application is to simplify and speed up the collection of survey data, so that survey data can be evaluated more quickly. The method used in making this credit survey application uses the prototyping development method. Application programming using java programming with Android studio IDE software, then for the database using PHP and mySQL. The result from making this application is that the application can display customers who will be surveyed, then retrieve survey data and send data to be stored in the database.
Evaluasi Pengalaman Pengguna pada Media Perkuliahan Daring di Masa Pandemi COVID-19 Menggunakan UX Curve (Studi Kasus Mahasiswa Jurusan Teknologi Informasi Politeknik Negeri Malang) Bhaktiar Adi Nugraha; Diah Priharsari; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 5 No 5 (2021): Mei 2021
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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The COVID-19 pandemic that has occurred since the beginning of 2020 has had a major impact on various aspects, one of which is in the education sector. Teaching and learning activities that are usually carried out face-to-face in class are currently carried out using distance learning methods. The Department of Information Technology, State Polytechnic of Malang, as a part of the higher education institution, has also carried out a transformation through the implementation of online lectures using online learning media, namely LMS Polinema. The use of LMS Polinema gets various responses from users. This research then aims to document how long-term user experience is and how the acceptance and use of online learning media during the COVID-19 pandemic using the UX Curve method combined with the viewpoints of the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Respondents who became the object of research were 10 students of the Department of Information Technology, State Polytechnic of Malang, aged 19-22 years. There were 4 aspects evaluated, namely Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions. The results of the analysis show that the average curve on the Performance Expectancy aspect has the most significant improving. In addition, the Performance Expectancy aspect is the aspect that most influences the user experience which has the highest number of respondents' comments for 80 reasons, consisting of 43 positive reasons and 37 negative reasons.
Perancangan User Experience Pembelajaran Digital Marketing berbasis Mobile menggunakan Metode Design Thinking Bagas Noor Rachman; Herman Tolle; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 5 No 6 (2021): Juni 2021
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Technological advances must be balanced with their human resources, to achieve that humans need an adaptation and learning. As is the case according to data from the Malang city government, micro, small and medium enterprises (UMKM) in Malang are still on a microscale and the development every year is not so rapid. It needs a supporting tool for UMKM actors in learning and understanding technology in managing their business, one of which is learning about Digital Marketing. The design of this interaction design uses desgin thinking method that focuses on what the user really needs, by going through several stages namely understanding and determining the system user, analyzing system needs, creating solution design and testing the design of the system. In the Usability test was conducted to 20 participants with Remote Usability Testing Technique and used system usability scale (SUS) questionnaire, then obtained test results that are effectiveness aspect by 99% then on efficiency aspect get a score of 98% and Satisfaction value 76,125 which means to get Grade B, with the results of the score obtained by the system design including to the category 'Good'.
Evaluasi Usability Aplikasi Mobile Malang KER! Menggunakan Metode Heuristic Evaluation Ardiansyah Dwi Cahyo; Herman Tolle; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 5 No 5 (2021): Mei 2021
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Malang KER! is an android-based mobile application developed by DISKOMINFO Malang City to simplify services by providing data and information online. Based on the results of interviews with DISKOMINFO Malang City, it is known that there are several user complaints related to usability aspects, namely errors and satisfaction. Since the release of the Malang KER! Application It is known that DISKOMINFO has never evaluated usability on the application user interface. The existence of usability problems can reduce user productivity and comfort when using the application. Therefore, to find and solve usability problems, it is necessary to evaluate the user interface. Heuristic Evaluation is a usability evaluation method that involves an expert as an evaluator to find usability problems using the heuristic usability principle. The heuristic usability principle in this study uses 9 principles proposed by Monroy. Each usability problem found is given a severity rating on a scale of 0-4. The evaluation is carried out in two stages. Stage 1 uses the original application as an object and produces 18 findings of usability problems. Recommendations for improvement are made in the form of wireframes and highfidelity prototypes that refer to the advice evaluators and also guidelines. Evaluation of phase 2 uses the design of improvements that have been made as objects and produces 3 problems of usability. Which consists of 1 new usability problem and 2 usability problems that have not been lost but the severity rating is reduced.
Perancangan User Experience (UX) Aplikasi Manajemen Waktu Berbasis Mobile dengan Metode Design Thinking dan Human-Centered Design: User Experience Design for Time Management Mobile Application Using Design Thinking and Human-Centered Design Method Kamalia Fitriana; Diah Priharsari; Kariyoto Kariyoto
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 5 No 5 (2021): Mei 2021
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Time management is a self-control of how long someone spend their time for certain activities, especially to get effectiveness, efficiency, and productivity. In the other hand, time management still being a big problem for people today. Lack of time management application and development skill is one of the reason that time management is difficult to implement. Because of this problem, researcher do a user experience design for time management mobile application. This application is designed with a combination of design thinking and human-centered design methods. Design thinking is used as a reference in design stage process, while human-centered design support the design process by its tool recommendation. The result of this design process is 6 kinds of pages namely login and sign up page, to-do list page, focus mode page, timer page, calendar page, time allocation page, and profile page. This application design was tested using usability testing. The result is 83% in effectiveness aspect and 78.4% in efficiency aspect. Meanwhile, the user satisfaction aspect gets 70% with as2nd Quartile on the quartil ranges, Marginal on the acceptability ranges, and Good on the adjective range.
Evaluasi Usability pada Aplikasi Among Kota dengan Metode Think Aloud dan Heuristic Evaluation Yan Giska Pranandita; Hanifah Muslimah Az-Zahra; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 5 No 6 (2021): Juni 2021
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Among Kota is an application resulting from the implementation of the Smart City of Batu City, which acts as a medium to help the people of Batu City and tourists to find information about Batu City easier. The application, which was released on the Google Play Store on December 14, 2017, has received a rating of 4.1 out of a scale of 5. But behind this rating, various negative reviews from users regarding the application's usability have also emerged. Based on these problems, encouraging researchers to evaluate usability using the Think Aloud and Heuristic Evaluation methods. Evaluation is carried out to explore usability problems in the application in more depth from the perspective of users and experts, to be able to provide recommendations for proper interface design improvements to these problems. The evaluation using the Think Aloud method involving 8 respondents (users) resulted in 31 problems. Then, in the Heuristic Evaluation method that involved 4 evaluators (experts), 26 usability problems were identified and validated by all evaluators. Based on the evaluation results using the Think Aloud and Heuristic Evaluation methods above, then compiled into one and generated as many as 46 problems. Each problem is accompanied by a category of problem severity based on the severity rating it has. Furthermore, filtering and categorization are carried out to determine the problems given recommendations for improvement. Only issues that fall into the research scope categorized as Catastrophe and Major will be given suggestions for improvement. The result is 25 issues given suggestions for improving the new interface design, which the researcher presented in the form of a prototype.
Analisis Pengalaman Pengguna pada Aplikasi Dompet Digital dengan Metode UX Curve (Studi Kasus : OVO) Nabila Septa Paramita; Hanifah Muslimah Az-Zahra; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 5 No 6 (2021): Juni 2021
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dompet digital adalah sebuah aplikasi elektronik yang ada pada ponsel pintar yang dapat digunakan untuk bertransaksi secara online. Salah satu contoh aplikasi dompet digital adalah OVO, aplikasi OVO semakin sering digunakan karena adanya pandemi COVID-19 yang mengalihkan masyarakat untuk bertransaksi secara online. Akan tetapi, seiring dengan berjalannya waktu banyak keluhan - keluhan yang dirasakan oleh pengguna. Maka dari itu, perlu untuk dilakukan penelitian terkait dengan analisis pengalaman pengguna jangka panjang dengan menggunakan metode UX Curve. Metode UX Curve dilakukan dengan pengumpulan data pada kurva yang terdiri dari lima sudut pandang yakni general UX, attractiveness, ease of usage, utility dan degree of use. Pada penelitian ini dihasilkan 70 kurva dari 14 responden yang ada. Dari 70 kurva yang dihasilkan terdapat 25 kurva dengan kategori improving, 29 kurva dengan kategori deteriorating dan 16 kurva dengan kategori stable. Alasan perubahan pengalaman pengguna yang didapatkan dari penelitian ini yaitu sebanyak 366 dengan rata - rata 26.1 yang terdiri dari 20.8 alasan positif dan 5.3 alasan negatif. Alasan yang paling banyak disampaikan oleh responden adalah alasan pada kategori utility yaitu sebanyak 162 yang terdiri dari 138 alasan positif dan 24 alasan negatif dengan rata - rata keseluruhan 11.5 (9.8 positif dan 1.7 negatif, N=14). Hal ini menandakan bahwa aspek yang sangat berpengaruh terhadap perubahan pengalaman pengguna pada aplikasi OVO adalah aspek utility.
Evaluasi Virtual Learning Poltekkes (VILEP) Poltekkes Kemenkes Malang Menggunakan Metode Webqual 4.0 dan Pendekatan Human Centered Design (HCD) Annisa Meidy; Yusi Tyroni Mursityo; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 5 No 13 (2021): Publikasi Khusus Tahun 2021
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Co-Authors Achmad Rizki Raharjo Adithia Sandi Josua Aditya Rachmadi Admaja Dwi Herlambang Afifah Khairunnisa Agi Putra Kharisma Agung Sudarmawan Ahmad Haydar Aisyah Altus Sholikah Alfan Azizi Alfin Rizqiansi Ansory Alifdaffa Nurfahmi Dekatama Alma Nissa Salsabila Ananda Rizki Oktavianti Ananda Yuke Wahyu Putra Pratama Anatasha Eka Syavina Andi Reza` Perdanakusuma Anggi Riza Amirullah Sidharta Anindya Agustina Damayanti Annisa Meidy Aprivisi Ewa Abbas Ardiansyah Dwi Cahyo Arifatus Sholikhah Arinto Bagas Satyoko Arnold Agung Christianto Arya Saputra Ayu Pramadita Dewi Bagas Noor Rachman Bambang Pramudhita Budhiman Belqis Putri Himmatul Karimah Bernadetta Br Haloho Bhagaskoro Putra Nindyalit Bhaktiar Adi Nugraha Buce Trias Hanggara Budi Santoso Christie Viviah Chandra Denny Sagita Rusdianto Devin Prayogo Devita Natalia Krisdayanti Dewi Yanti Liliana Dhiyaa' Ayu Widaad Citra Dhuha Rizky Ramadhan Dian Ika Fitriani Dika Esa Pramudya Dimas Hamdhan Prasetyo Dio Hilmi Habibi Dwi Cahya Astriya Nugraha Eko Ardyanto Elora Dosi Melindasari Elsa Fajar Prakoso Endar Wahyu Pamungkas Evita Ilma Elina Sari Faizal Bachtiar Fajar Pradana Fandika Rakhman Nanda Faried Fajar Faris Wibowo Putro Fatwa Ramdani, Fatwa Fauzan Zuhdi Wiryawan Ferrinda Aprilia Kautsar Syaharani Hazmi Fikri Nur Hammam Fitria Handayani Gery Raharrdian Sony Ricardo Gilang Pradana Giovani Hasna Indriani Giri Hartono Gumilar Hendra Kusuma Haidar Giri Tidar Hamidah, Siti Hamim Nizar Yudistira Hanifah Muslimah Az-Zahra Hanum Dwi Rosidi Hanum Dwi Rosidi Hening Endawila Noviani Herman Tolle Humam Huwaidi Al-Marzuq I Gede Surya Rahayuda Imam Cholissodin Indira Putri Hendini Intan Sartika Eris Maghfiroh Irfan H. Djunaidi Irfan H. Djunaidi Irtiyah Izzaty Mindiasari Ismiarta Aknuranda Issa Arwani Ivan Arrilya Eka Trexano Johan Fajar Eka Kamalia Fitriana Kariyoto Kariyoto Kevin Naphan Dwiputra Khansa Nabila Ulayya Khoirul Anwar Lalu Muhammad Dzuu Mirrotin Nurkholis Lutfi Fanani Luthfi Baihaqy M. Daffas Athadiansyah M. Gilvy Langgawan Putra M. Radhitya Rivan Pamungkas Malik Fajar Mas Ayu Ambayoen Mas Ayu Ambayoen Mervin Mervin Moch. Fahmi Reza Mohamad Zakaria Al Ansori Mohammad Ilham Pratama Elba Wahid Mohammad Khaafi Radja Rihan Muhammad Arya Dwi Septianto Muhammad Aulia Utama Muhammad Fadhil Risyad Muhammad Faisal Shabri Muhammad Faqih Fahmi Asyifa' Muhammad Fathur Rahman Muhammad Hilal Alifian Muhammad Nicco Gumaisa Muhammad Rayhan Ravandika Muhammad Vionda Novrian Muhammad Wildan Cahya Purnama Munggarhanna Aschi Putra Jayana Nabila Septa Paramita Nadya Nur Fadhila Nanang Yudi Setiawan Neneng Al-Anis Naudhatul Marik Neyla Nuril Fauziyah Nila Ayu Rosyidah Noveria Anggraeni Fiaji Nurma Afi Nirmala Nurma Afi Nirmala Nurul Inayah Rafi Audian Rafly Ardiansyah Ikhsantyo Rahadian Fitra Syakura Raka Rachmanda Putra Rama Arief Permana Ramdaning Puri Pradani Ratih Kartika Dewi Remizar Fahrezi Achyar Firdaus Retno Indah Rokhmawati Ringgo Abriovenandita Risky Danamonika Pratiwi Risma Putri Auliasari Rosaria Indah Sabda Norman Hayat Salsabila Fairuz Rizky Satrio Agung Wicaksono Satrio Hadi Wijoyo Selly Aqidatul Izza Siti Azizah Siti Azizah Siti Hamidah Supraptoa Supraptoa Syahri Awan Purnomo Taufiqurrachman Ilham Tibyani Tibyani Vicky el Fathea Kamiza Vigo Hernando Welly Purnomo Widhy Hayuhardhika Nugraha Putra Wiryawan Yurih Kaloko Yan Giska Pranandita Yushinta Prassanty Antoroputri Yusi Tyroni Mursityo Zahra Aulia Rahmadianti Zainul Anshor Zulvarina, Prima