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Yogi Suprayogi Sugandi
Department Public Administration, Universitas Padjadjaran, Bandung
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Journal : Journal Publicuho

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PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN MASYARAKAT TERHADAP KEPUASAN DALAM PEMBUATAN E-KTP DI KECAMATAN COBLONG KOTA BANDUNG Herliani Putri Ratnaningsih; Yogi Suprayogi Sugandi; Indra Aldila Wiradiputra
Journal Publicuho Vol. 6 No. 1 (2023): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v6i1.96

Abstract

This study aims to determine the effect of the role of service quality and trust on community satisfaction in making e-KTPs in the Coblong sub-district in the city of Bandung. The samples taken in this study were 98 people using the incidental technique, namely determining the sample based on chance that met the criteria. Data analysis used multiple regression with the help of the SPSS 23 application for windows. The results of this study show that service quality and trust have a significant influence on people's satisfaction in making e-KTPs. The result of the coefficient of determination is 78.3% indicating that the two variables (service quality and trust) have a strong relationship in increasing community satisfaction. This research also has managerial implications, especially for service providers to provide the best service and build an image so that community satisfaction increases.
Co-Authors Abdul Latif Afrida, Anggrelia Ahmad Zaini Miftah Ainun Juniarsi Nur, Andi Akram, Putra Tri Amelia, Lita Anhar Fauzan Priyono Ardie Putra, Alfian Prayana Ari Ganjar Herdiansah Arry Bainus, Arry Asep Sumaryana Asterina, Fenty Atty Tri Juniarti Bayu Indra Setia Bintarsih Sekarningrum Budhi Gunawan Budiman Pohan Budiman Rusli Budiman Rusli Chaerey Ranba Sholeh Darmayanti Darmayanti Dede Kurnia, Dede Dedi Sukarno Degina Mardiana Dematria Pringgabayu Desi Yunita Dhani S. Hudaya Didin Muhafidin Didit Haryadi Diki Suherman Erik Syawal Alghifari Fadhlya, Deviana Fahri Juarsa Muhammad Fikri Mohamad Rizaldi Ghefira Nurul Qolbi Halilm, Hilman Abdul Herdiansyah Gustira Pramudia Suryono Herijanto Bekti Herliani Putri Ratnaningsih Heru Nurasa Ida Widianingsih Ilham Hidayatulloh Imanudin, Imanudin Indra Aldila Wiradiputra Isra Muksin Josy Adiwisastra Jufitra Vintarno Juniarsi Nur, Andi Ainun Kaenong, Hamiduddin Arief Karsikah, Karsikah Kushendar, Deden Hadi Luckyardi, Senny Mahmudah, Fitria Mas Halimah Mila Mardotillah, Mila Mirza Abdi Khairusy Mochamad Arief Rahman Ramadhian Mochamad Irfan Rafif Hakim Mohammad Benny Alexandri Muhammad Fakhrur Razy Muhammad Fauzi Muhammad Fedriansyah Ningsih, Nurul Hutami Nurzaman, Adi Okparizan Okparizan Pamungkas, Eksa Pangestu, Erry S.R. Pawitra, Mohammad Tyas Prita Amalia, Prita R. Dudy Heryadi R. Widya Setiabudi Sumadinata Rahmat Hidayat Rajiv Dharma Mangruwa Ramadhana, Raul Roni Ekha Putera Sabrina, Nina Sherly Artadhita Sinta Ningrum Sita Deliyana Firmialy Slamet Usman Ismanto Soemarwoto, Rini Susetyawati Syaiful Huda Syaiful Huda Vanessa Gaffar WAHJU GUNAWAN Wahyu Gunawan Wawan Hermawan Wawan Purwandi Widya Setiabudi Sumadinata Yudi Azis Yulia Nur Hasanah