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All Journal QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Halaqa : Islamic Education Journal KACANEGARA Jurnal Pengabdian pada Masyarakat JUTIM (Jurnal Teknik Informatika Musirawas) Jurnal Teknologi Informasi MURA Ta`Limuna : Jurnal Pendidikan Islam J-SAKTI (Jurnal Sains Komputer dan Informatika) KOMPUTA : Jurnal Ilmiah Komputer dan Informatika GEMA EKONOMI JUSIM (Jurnal Sistem Informasi Musirawas) Majalah Ilmiah Warta Dharmawangsa Performance : Jurnal Bisnis dan Akuntansi Medium : Jurnal Ilmiah Fakultas Ilmu Komunikasi BUDGETING : Journal of Business, Management and Accounting Jurnal Pengabdian kepada Masyarakat Nusantara Dynamic Management Journal J-SAKTI (Jurnal Sains Komputer dan Informatika) Journal of Research in Social Science and Humanities Indonesian Journal of Social Science Research Jurnal Ekonomi dan Bisnis GROWTH (JEBG) Indonesian Community Journal Jurnal Akuntansi, Manajemen dan Bisnis Digital Lamahu: Jurnal Pengabdian Masyarakat Terintegrasi Hippocampus: Jurnal Pengabdian Kepada Masyarakat Jurnal Comparative : Ekonomi Dan Bisnis Mujtama': Jurnal Pengabdian Masyarakat Jurnal Manajemen, Akuntansi, Ekonomi Jurnal Multidisiplin Sahombu Jurnal Mahasiswa Entrepreneur West Science Journal Economic and Entrepreneurship Jurnal Teknologi Informasi Mura Jurnal Akuntansi, Manajemen, dan Perencanaan Kebijakan Journal of Business and Halal Industry IIJSE Journal Pemberdayaan Ekonomi dan Masyarakat Manajemen : Jurnal Ekonomi J-CEKI Proceeding of International Conference on Social Science and Humanity
Rusdiyanto Rusdiyanto, Rusdiyanto
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Journal : Journal of Research in Social Science and Humanities

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The Influence Of Service Quality And Convenience On Trust In Order To Increase Customer Satisfaction At The Bungo Tanjung Restaurant Faridh, Miftah; Odarwani, Puji; Rusdiyanto, Rusdiyanto; Hidayati, Metri
Journal of Research in Social Science and Humanities Vol 5, No 1 (2025)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v5i1.221

Abstract

Research on Rumah Makan Bungo Tanjung with the formulation of the problem: How does service quality and comfort affect trust in order to increase consumer satisfaction in Rumah Makan Bungo Tanjung? The population used in this study were all consumers at Rumah Makan Bungo Tanjung totaling 100 respondents. The sampling technique used accidental sampling based on predetermined criteria totaling 100 respondents. Using SPSS 26. Based on the results of research that has been done about the effect of Service Quality, Convenience, on Trust in order to increase Consumer Satisfaction in using Rumah Makan Bungo Tanjung Services it can be concluded as follows: Service Quality affects trust in using services. Convenience affects trust in using services. Trust affects consumer satisfaction in using services. Service Quality has an indirect effect on consumer satisfaction in using services. Convenience has an indirect effect on consumer satisfaction in using services. Trust in Customer Satisfaction of Rumah Makan Bungo Tanjung has positive and significant influence between Service Quality on Consumer.
Co-Authors Ach. Ali Yafie Adiba Fuad Syamlan Agus Yulianti, Yulas Alfaris, Afrizal Mubarok Anam, Chairil Andarini, Syarifah Fidelia ANISAUL HASANAH Annisa Fitriana Azhad, M. Naely Baihaqi, Irfan Cahyadi, Yan Chamariyah, Chamariyah Dini Ayu Pramitasari Dwi Budi Santoso Efranda, Nolan Ekasari, Widia Aulia Eko Budi Satoto Elmayati, Elmayati Fadjriansyah, Agung Faisal, Amien Faridh, Miftah Fauziyah, Khirunissa Nur Feti Fatimah Hamidah M, Icha Nadhirotul Haris Hermawan, Haris Hartansyah, Dendi Hidayat, Asep Toyib Hidayati, Metri Ilham, Rachmad Intan, Bunga Irvai, Muhammad Isna Nurul Inayati, Isna Nurul Istighfary, Muhammad Alvito Jamilah, Dziyl Waslatiyl Juwita, Nurma Intan Kamaruddin, Ilham Lestari, Novi Lingga Wijaya, Harma Oktafia Lukman Hakim M. Ihsan Dacholfany Maheni Ika Sari Mahfudza, Ahmad Nur Makthum, Rohiqil MARIA BINTANG Martadinata, A. Taqwa Maulana Yusuf, Muhammad Beny Maulidayanti, Diah Wulan Nawafil, Aulia Nurin Nur Khamidah Nurdiana, Hestin Nuriyah, Sinta Nursaidah Nursaidah, Nursaidah Nurul Qomariah Odarwani, Puji Pramitasari S.Ant S.Ak M.Ak, Dini Ayu Pulungan , Ummi Hasanah Purnomo, Wahyu Agung Adji Putri, Elsa Catrika Putri, Septi Lenita Rahayu, Jekti Rais, Rinovian Ramadani, Resza Retno Endah Supeni Rizki, Fido Rohmah, Nur Izzatur Saraswati, Fitria Sari, Serli Anggita Setiawan, Bahar Agus Setyorini, Haryati Siregar, Helly Aroza sobri, ahmad Suharto Suharto Suharto, Akhamd Suharto, Akhmad Suharto, Akmad Sulistiyowati, Dian Sumowo, Seno Sundari, Sri Suryansyah, AH Susanto Susanto Suyanto Suyanto syafii, mochamad - Syafii, Mochammad Tamami, Badrut Trias Setyowati, Trias tuharea, firdaus indrajaya Ulum, M Bustanul Umar Burhan, Umar Umar, Ahmad Ummi Hasanah Wahyu Eko Setianingsih Wakit, Saipul Wardi, Muhammad Suhro Wasi, Daru Wati, Agustina Setyo Wulandari, Cindi Zaki Al Hamid, Nurhidayah Binti