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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JURNAL ILMU MANAJEMEN DAN BISNIS Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Learning Community : Jurnal Pendidikan Luar Sekolah Journal of Indonesian Tourism, Hospitality and Recreation The International Journal of Business Review (The Jobs Review) Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL MANAJEMEN Best Journal (Biology Education, Sains and Technology) Jurnal Manajemen dan Bisnis Kreatif Journal of Economics and Business UBS Jurnal Kesehatan Tambusai Jurnal Sains Manajemen ProBisnis : Jurnal Manajemen Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan ASWAJA: Jurnal Pendidikan dan Keislaman International Journal Administration, Business & Organization Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research International Journal of Economics, Management and Accounting Jurnal Sistem Informasi dan Manajemen Jurnal Penelitian Pendidikan Indonesia Jurnal Pengabdian Nasional (JPN) Indonesia INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Jurnal Cendekia Ilmiah PESHUM Cermin Dunia Kedokteran Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan
Rian Andriani, Rian
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ANALISIS KINERJA RUMAH SAKIT SWASTA X DI KOTA BANDUNG DENGAN METODE PENDEKATAN BALANCED SCORECARD Mardiyanto, Fransiska Yan Devina; Purwadhi; Andriani, Rian
Service Management Triangle: Jurnal Manajemen Jasa Vol 6 No 1 (2024): Service Management Triangle: Jurnal Manajemen Jasa
Publisher : Magister Manajemen Universitas Adhirajasa Reswara Sanjaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51977/jsj.v6i1.1846

Abstract

Seiring dengan perkembangan jaman, persaingan dalam menghadapi era globalisasi juga terjadi pada rumah sakit. Tuntutan pasien dan masyarakat terhadap mutu pelayanan kesehatan mengharuskan rumah sakit dapat menyelenggarakan sistem pelayanan kesehatan yang efektif dan aman serta sesuai dengan peraturan perundang-undangan yang berlaku. Namun beberapa rumah sakit dalam pengelolaannya masih belum sesuai dengan harapan masyarakat. Pengukuran kinerja merupakan salah satu faktor yang sangat penting bagi organisasi bisnis termasuk rumah sakit. Pengukuran kinerja sangat berguna untuk membandingkan kinerja organisasi periode lalu, sekarang dan yang akan datang. Dengan kemajuan teknologi informasi dan perkembangan ilmu manajemen, sistem pengukuran kinerja perusahaan dengan cara tradisional dinilai banyak memiliki kelemahan dan keterbatasan. Sehingga pada penelitian ini penulis menggunakan metode pengukuran Balanced Scorecard, yang merupakan salah satu metode pengukuran kinerja masa kini dengan mengukur empat perspektif di dalamnya yaitu perspektif keuangan, perspektif pelanggan, perspektif proses bisnis internal dan perspektif pembelajaran dan pertumbuhan. Tujuan penelitian ini yaitu menganalisis kinerja RS swasta X di kota Bandung. Desain penelitian yang digunakan pada penelitian kualitatif ini yaitu studi kasus. Pengambilan data dilakukan dengan beberapa metode yaitu kepustakaan, wawancara dan observasi. Pengolahan data dilakukan dengan menganalisis data yang telah dikumpulkan dari keempat persepektif yang dinilai. Berdasarkan hasil penelitian menunjukan bahwa secara umum kinerja RS swasta X di kota Bandung, yang diukur dari empat perspektif, sudah termasuk baik.
Analisis Kebutuhan Tenaga Dokter Umum Berdasarkan Beban Kerja Dengan Menggunakan Metode Work Sampling (Studi Pada Instalasi Gawat Darurat Rumah Sakit Umum Puri Asih Karawang) Nico, Nico; Purwadhi, Purwadhi; Andriani, Rian
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 4 No. 1: Desember 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v4i1.6628

Abstract

Salah satu permasalahan yang sering muncul di suatu rumah sakit adalah beban kerja dokter umum yang tidak seimbang. Tujuan penelitian Mengetahui kebutuhan jumlah dokter umum pada IGD Rumah Sakit Umum Puri Asih Karawang berdasarkan beban kerja dengan menggunakan metode work sampling. Desain penelitian merupakan penelitian deskriptif dengan analisa data kuantitatif dengan menggunakan metode work sampling. Populasi penelitian ini adalah seluruh aktivitas yang dilakukan oleh tenaga dokter umum terhadap upaya produksi layanan saat jam kerja pada pada IGD RS Puri Asih Kab. Karawang. Teknik Analisa data dilakukan selama tujuh hari kerja penuh dicatat didalam instrument pengumpulan data yaitu formulir pencatatan kegiatan dokter umum. Berdasarkan hasil penelitian Kegiatan produktif langsung pemeriksaan fisik, anamnesis dan informed consent. Kegiatan produktif tidak langsung mengisi status, menunggu pemeriksaan penunjang dan menulis resep. Kegiatan non-produktif pribadi pergi ke wc, duduk santai dan shalat dan Kegiatan non-produktif yang berhubungan dengan orang lain, secara berurutan adalah mengobrol, Chatting dan menerima tamu pribadi. kebutuhan tenaga dokter sebanyak 30 orang dapat disimpulkan bahwa jumlah tenaga pada IGD masih sangat kurang dibandingkan dengan jumlah dokter jaga saat ini yang berjumlah 8 orang.
PENGARUH PERSEPSI DUKUNGAN ORGANISASI DAN KETERIKATAN KARYAWAN TERHADAP TURNOVER INTENTION KARYAWAN DI PT SURGANYA MOTOR INDONESIA Andini, Asri Dwi; Purwadhi , Purwadhi; Andriani, Rian
JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Vol 12 No 1 (2024): Volume 12 Nomor 1 2024
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jimupb.v12i1.8231

Abstract

Turnover intention is a situation where employees have the intention or desire to leave the company where they work. Perceptions of organizational support and employee engagement are one of the factors that influence high turnover intention. Employees who have perceptions of organizational support and low levels of employee engagement tend to have a higher intention to leave the company. The purpose of this study is to determine and analyze how the description, influence and relationship between perceptions of organizational support and employee engagement affect turnover intention at PT Surganya Motor Indonesia. The population of this study amounted to 640 people. The sampling technique used was purposive sampling with a sample size of 86 people. This type of research is quantitative research with a descriptive approach. The analysis technique used in this research is multiple linear regression analysis technique. The results showed that perceived organizational support and employee engagement had a negative and significant effect on turnover intention. The amount of influence based on the coefficient of determination (R Square) which shows that changes in turnover intention are influenced by perceived organizational support and employee engagement by 47% while the remaining 53% is influenced by other variables or factors such as organizational commitment, organizational culture, leadership style and others. Keywords: Perceived Organizational Support, Employee Attachment, Turnover intention
Effects of work overload and job stress on employee performance: categorical moderation from polychronicity and work environment Andriani, Rian; Disman, Disman
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 9 No. 4 (2023): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020232185

Abstract

The increasingly fierce competition in the world of work requires companies to work effectively and efficiently in order to survive and develop better. The right strategic steps are needed by the company in facing the competition. Companies must be able to manage resources in order to provide satisfactory services so that they can achieve the planned goals and objectives. Testing the moderation categorical model using path analysis based on OLS (Ordinary Least Square) regression and bootstrap method using SPSS version 25 and PROCESS version 3.5 statistical tools by Andrew F. Hayes the 76th model for the object of this research. The research sample was 235 health workers. The result of this research is that polychronicity and work environment effectively moderate the effect of work overload on employee performance through job stress. Work stress can be reduced by improving the quality of employees in the company and providing the best employees in the work environment.
Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality Industry Andriani, Rian; Disman , Disman; Ahman, Eeng; Santoso, Budi
Jurnal Aplikasi Bisnis dan Manajemen Vol. 9 No. 1 (2023): JABM, Vol. 9 No. 1, Januari 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.9.1.129

Abstract

This study aims to analyze the effect of the work environment on turnover intention, by employing the mediating role of job satisfaction and work engagement. A poor work environment is more likely to increase turnover intention, and our study aims to mitigate this effect by using the effects of job satisfaction and work engagement. The study was conducted on hotel employees in Bandung City, West Java, Indonesia. The analytical technique used is the partial least squares method to test the significance of the relationship between research constructs. The results showed that supportive work environment has positive effects on job satisfaction and on employee work engagement. In relation with the effect of job satisfaction, the findings demonstrated its positive and significant influence on employee work engagement. Regarding the turnover intentions, the results found a negative and significant effect of work engagement on employee turnover intention. Mediation analysis reveals the important role of job satisfaction in mediating the relationship between work environment and turnover intention. The conclusion of these findings underscores the role of supportive work environment, increased employee engagement and satisfaction as important antecedents in minimizing turnover intention in the hotel industry. The practical implication for hotel managers is to ensure the active and participatory engagement of employees while remaining focused on creating a supportive and satisfying work environment. Keywords: hospitality, job satisfaction, turnover intention, work engagement, work environment
Pengaruh Jumlah Kunjungan, Lama Tinggal (LOS), dan Kepadatan IGD terhadap Mortalitas di IGD RS Tersier Kota Malang: Hasil Penelitian Johan, Willy; Andriani, Rian; Mulyani, Kahar
Cermin Dunia Kedokteran Vol 51 No 11 (2024): Kedokteran Umum
Publisher : PT Kalbe Farma Tbk.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55175/cdk.v51i11.1378

Abstract

Introduction: Emergency department (ED) mortality is a critical issue that has a major impact on individuals, society, and the entire health system and is one of the indicators of emergency department service performance. This research aims to provide input to hospital management regarding the impact of non-medical factors (number of visits, length of stay/LOS, and ED crowding) on patient mortality, related to improvement policy-making in ED patient services. Method: A retrospective study on 130 ED shifts from medical record data during 2022-2023. The independent variables were the number of visits, LOS, ED crowding measured by CEDOCS, and ED mortality as the dependent variable. Results: There were deaths in 38 out of 130 shifts in the ED, with a total mortality of 1.6%. Statistical tests showed a significant effect between crowding and ED mortality (p = 0.01), a non-significant effect between visits and ED mortality (p = 0.76), and a non-significant effect between LOS and ED mortality (p = 0.62). The results of the regression analysis were able to explain the data (p = 0.91; Hosmer-Lameshow test). The area under the curve (AUC) for prognosis in hospital treatment is 0.641 with a 95% confidence interval of 0.539-0.744 (medium category). Conclusion: The significant effect between crowding and patient mortality in the ED indicates that strategic management must be carried out to reduce ED crowding.
Company performance improvement: implementation of service culture through human capital in hospitality industry Andriani, Rian; Andriani, Purwadhi; Andriani, Disman
INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Vol. 19 No. 1 (2023): Februari
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jinv.v19i1.2453

Abstract

The process of improving service productivity in the hotel industry is of course caused by several fundamentally important factors, including corporate culture and employee human resources factors. A good organizational culture should have the core characteristics of being firmly supported, well-managed, and shared as a whole. Problems commonly faced by employees are related to how to proactively adapt to the company culture so that conflicts do not occur. The research instrument was a questionnaire distributed to 192 hotel employees in West Java, Indonesia. This research aims to conclude whether human capital can mediate the influence of service culture by increasing company performance. The research method used is a simple regression analysis using SPSS and Amos as a calculation tool. The results show that human capital can mediate the influence between service culture and increased company performance in the hotel industry
PENGARUH KEPERCAYAAN TERHADAP LOYALITAS PASIEN MELALUI CUSTOMER EXPERIENCE DI PUSKESMAS MUARA MADRAS JAMBI Molantikha, Dwi Andikarati; Andriani, Rian; Mardiyanto, Mochamad Sukrisno
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 4 (2024): Special Issue Vol. 7 No. 4 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i4.38670

Abstract

Penelitian ini bertujuan untuk mengetahui peran Customer experience dalam membangun kepercayaan dan loyalitas pasien. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan inferensial. Populasi pada penelitian ini adalah seluruh pasien yang datang ke Puskesmas Muara Madras pada tanggal 10-19 Oktober 2024. Teknik sampling yang digunakan pada penelitian ini adalah rumus lameshow dengan total 96 sampel. Instrumen statistik yang digunakan adalah analisis regresi dengan menggunakan uji validitas, reliabilitas dan normalitas. Berdasarkan hasil penelitian menunjukkan bahwa Customer experience menjadi mediator antara kepercayaan terhadap loyalitas pasien di Puskesmas Muara Madras Jambi.
Pengaruh Mutu Layanan Terhadap Kepercayaan Dimediasi Kepuasan Pasien di RS Telogorejo Semarang Sudjadi, Silvia; Syaodih, Erliany; Andriani, Rian
Journal of Economics and Business UBS Vol. 12 No. 6 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v2i6.856

Abstract

Penelitian dilakukan untuk menguji pengaruh kualitas pelayanan dan kepuasan terhadap kepercayaan pasien, dimana variasi dari kualitas pelayanan adalah: berwujud, empati, keandalan, keresponsifan dan keyakinan. Variasi dari kepuasan adalah: kualitas pelayanan, faktor emosional, harga, biaya, dan kualitas produk dan jasa, sedangkan variasi kepercayaan pasien adalah: kehandalan, kejujuran, kepedulian, dan kredibilitas. Dalam penelitian ini populasinya adalah seluruh pasien yang berkunjung di unit rawat inap Rumah Sakit Telogorejo Semarang dengan rata-rata kunjungan per bulan pada tahun 2020 untuk rawat inap sebanyak 125. Berdasarkan perhitungan rumus slovin diperoleh sampel sejumlah 95 responden. Teknik analisis penelitian ini menggunakan analisis regressi berganda. Penelitian ini dilakukan uji instrumen reliabilitas dan validitas, uji asumsi klasik: normalitas, heteroskedastisitas dan multikolinieritas, serta uji hipotesis melalui uji t, uji kelayakan model melalui uji F dan koefisien determinasi. Hasil penelitian menunjukkan kualitas pelayanan berpengaruh positif terhadap kepercayaan pasien. Arah koefisien regresi positif menunjukkan adanya pengaruh positif kualitas pelayanan terhadap kepercayaan pasien, sehingga hipotesis 1 diterima. Kepuasan berpengaruh positif terhadap kepercayaan pasien. Arah koefisien regresi positif menunjukkan adanya pengaruh positif kepuasan terhadap kepercayaan pasien, sehingga hipotesis 2 diterima.
Digital Transformation and Organizational Resilience: The Mediating Role of Digital Literacy Yen Efawati; Rachman, Adryan; Andriani, Rian; Veranita, Mira; Rinawati
International Journal Administration, Business & Organization Vol 6 No 3 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.684

Abstract

In an increasingly turbulent and digitalized environment, organizational resilience has become a critical capability enabling organizations to survive and thrive amid unexpected disruptions. Drawing on the digital transformation and organizational resilience framework, this study examines the role of digital literacy as a mediating mechanism through which digital transformation enhances organizational resilience. Although prior studies highlight the importance of digital transformation in strengthening resilience, limited attention has been given to the human-capability mechanisms that explain how this relationship unfolds. Addressing this gap, the present study integrates digital literacy into the digital transformation and organizational resilience. Using a quantitative research design, data were collected from 224 SME owners in the retail sector in Greater Bandung and analyzed using structural equation modeling. The results indicate that digital transformation has a positive and significant effect on digital literacy, suggesting that digitally mature organizations are more likely to foster owner digital capabilities. In addition, digital transformation is found to directly and positively influence organizational resilience. Most importantly, the findings demonstrate that digital literacy partially mediates the relationship between digital transformation and organizational resilience. This suggests that digital transformation strengthens organizational resilience not only through technological and structural mechanisms, but also by enhancing their ability to effectively use and adapt digital technologies.
Co-Authors A. Rohendi, A. Acep Rohendi Ade Mubarok Adryan Rachman Agung, Ign Wiseto P. Andini, Asri Dwi Andriani, Disman Andriani, Purwadhi Apsari, Ayu Saraswati Arif Rachman Aziz, Firdaus Abdul Balishna, Mega Biantoro, Yonathan Leonardo Vincensius Chairil M Noor Chitrayuni, Wilsa Dadang Kusnadi DASUKI DASUKI Disman , Disman Disman, Disman Disman, Disman Dwi Budi Santoso Eeng Ahman, Eeng Endang Komara Erlangga Brahmanto Erliany Syaodih Fanny Agustina Hidayat Fatimah, Rikrik Firdaus, Arsya Fitaloka, Neng Diana Hidayat, Fanny Agustina Jamlean, Veronica Vensca Inggrid Jemi Angga Ruhiat Johan, Willy Kopong, Fransiska Sabu Kristian Ismail Lukas, Denny Christian Lutfiansyach, Dadang Yunus Mardiyanto, Fransiska Yan Devina Mardiyanto, Mochamad Sukrisno Maria Ulfah Marlinda, Rifi Martal, Lena Fitriyani MAXSI ARY Molantikha, Dwi Andikarati Mulyani, Kahar Muthoharoh, Laili Indah Nerissa Arviana, Nerissa Nico Nico Nining Handayani Nurnaeni, Neni Panggita Tria Oktaviani Pangihutan, Reymond Parino, Najip Hendra S Permana, Deden Purba, Beatrix C.C Simamora Purwadhi Purwadhi , Purwadhi Purwadhi Purwadhi Rahmayani, Aprilia Ridwansyah Ridwansyah Rinawati Rinawati Rinawati Rohendi Rohendi, A Rubadhiansyah, Mega Tamzil Ruhiat, Jemi Angga Saparingga Dasti Putri Seger, Rudyanto Wiharjo Sembiring, Nur Hawai Siti Halimah Sudjadi, Silvia Sukajie, Bambang Sukmawan, Dandung Sunarjo, Andreuw Sureni, Sureni Trianasari, Novy Veranita, Mira Wahyudi, Ni Putu Selly Octaviani Wibisono, Angki Willma Fauzzia Yani Restiani Widjaja, Yani Restiani Yatindra, Ida Bagus Tatwa Yayan Ari Kurniawan Yen Efawati