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All Journal Journal of Economics, Business, & Accountancy Ventura Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JURNAL ILMU MANAJEMEN DAN BISNIS Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Learning Community : Jurnal Pendidikan Luar Sekolah Journal of Indonesian Tourism, Hospitality and Recreation The International Journal of Business Review (The Jobs Review) Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL MANAJEMEN Jurnal Wacana Ekonomi Best Journal (Biology Education, Sains and Technology) Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen dan Bisnis Kreatif Jurnal Ilmiah Satyagraha Journal of Economics and Business UBS International Journal of Marketing and Human Resource Research Jurnal Kesehatan Tambusai Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan Jurnal Sains Manajemen ProBisnis : Jurnal Manajemen Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan ASWAJA: Jurnal Pendidikan dan Keislaman Research of Service Administration Health and Sains Healthys International Journal Administration, Business & Organization Cerdika: Jurnal Ilmiah Indonesia Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research International Journal of Economics, Management and Accounting Jurnal Sistem Informasi dan Manajemen VISA: Journal of Vision and Ideas Jurnal Penelitian Pendidikan Indonesia Jurnal Pengabdian Nasional (JPN) Indonesia Journal Of Economic Sciences (Ekuisci) ManBiz: Journal of Management and Business INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Jurnal Cendekia Ilmiah PESHUM Cermin Dunia Kedokteran
Rian Andriani, Rian
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Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Development of a Clinical Pathway Model in Increasing Income from BPJS Claims Sunarjo, Andreuw; Syaodih, Erliany; Andriani, Rian
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 9 No 3 (2024): JPIM (JURNAL PENELITIAN ILMU MANAJEMEN)
Publisher : Universitas Islam Lamongan

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Abstract

Application Clinical Pathway in hospitals has been recognized as an effective strategy for improving the quality and efficiency of health services. This study aims to evaluate the effectiveness of Clinical Pathway implementation at Dustira Hospital TNI AD Cimahi, especially in the context of BPJS Health claims and the factors that influence its success. This research uses qualitative methods. The sampling technique uses technique scluster random sampling where the selection of the TNI AD Dustira Hospital was chosen randomly. This data was collected by means of questionnaire surveys, interviews and document analysis. The results of the research show that the implementation of Clinical Pathway is effective in increasing BPJS claim income, which is proven by the fact that in 2022 there was an increase in income in the following year in 2023.
Pengaruh Pengembangan Karier Turnover Intention Perawat Dengan Usia Sebagai Variabel Moderasi Biantoro, Yonathan Leonardo Vincensius; Andriani, Rian; Rachman, Arif
BEST Journal (Biology Education, Sains and Technology) Vol 7, No 2 (2024): September 2024
Publisher : Program Studi Pendidikan Biologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/best.v7i2.10558

Abstract

Turnover intention secara signifikan mempengaruhi kualitas layanan kesehatan yang diberikan di lingkungan rumah sakit. Pengembangan karir yang efektif akan meningkatkan komitmen di antara perawat, sehingga terjadi pengurangan turnover intention. Tujuan penelitian ini menilai dampak pengembangan karir terhadap turnover intention perawat dengan usia menjadi variabel moderasi. Metodologi penelitian ini melibatkan pendekatan survei, sampel adalah perawat yang saat ini bekerja di Rumah Sakit Pagelaran, Kabupaten Cianjur. Pengumpulan data dilakukan melalui kuesioner, analisis data dengan teknik regresi moderasi. Hasil penelitian ini bahwa pengembangan karir memberikan dampak yang signifikan pada turnover intention, dibuktikan dengan nilai signifikansi 0.000 (< 0,05), menunjukkan bahwa perawat yang merasakan perkembangan karir positif cenderung menunjukkan kecenderungan yang berkurang untuk mencari peluang kerja alternatif. Selanjutnya, usia diidentifikasi sebagai faktor moderasi, ditunjukkan oleh nilai signifikansi 0,016 (< 0,05) dan nilai R-Square 0,636, di mana efek pengembangan karir pada turnover intention ditemukan lebih jelas di antara perawat yang lebih muda dibandingkan dengan rekan-rekan mereka yang lebih tua. Hasil ini menggarisbawahi perlunya administrasi rumah sakit untuk memprioritaskan kemajuan pengembangan karir perawat yang terstruktur dan berkelanjutan, serta untuk menyesuaikan inisiatif pengembangan karir yang selaras dengan berbagai demografi usia tenaga keperawatan, untuk meningkatkan tingkat retensi dan kualitas layanan kesehatan yang diberikan
OPTIMALISASI SISTEM INFORMASI MANAJEMEN RUMAH SAKIT (SIMRS) UNTUK MENINGKATKAN INTEGRASI ANTAR DEPARTEMEN DALAM PELAYANAN INAP: STUDI KASUS DI RUMAH SAKIT IBU & ANAK MELINDA BANDUNG Rahmayani, Aprilia; Rohendi, A.; Andriani, Rian
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 5 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.12831

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas manajemen rawat inap di Rumah Sakit Ibu & Anak Melinda Bandung dalam meningkatkan mutu pelayanan pasien. Fokus utama penelitian adalah pada kompetensi tenaga medis, pelatihan berkelanjutan, penerapan teknologi informasi, dan koordinasi antar-departemen. Studi ini menggunakan pendekatan kuantitatif deskriptif dengan survei sebagai metode pengumpulan data. Kuesioner berbasis SERVQUAL, yang mengukur dimensi keandalan, responsivitas, jaminan, empati, dan bukti fisik, diberikan kepada 50 responden yang terdiri dari pasien dan tenaga medis. Data dianalisis menggunakan statistik deskriptif dan gap analysis. Hasil penelitian menunjukkan bahwa sebagian besar responden merasa puas dengan layanan yang diterima, khususnya dalam aspek kompetensi tenaga medis dan efektivitas pelatihan rutin. Namun, masih terdapat kendala dalam hal waktu tunggu dan koordinasi antar-departemen, yang memerlukan perbaikan. SIMRS terbukti efektif dalam meningkatkan efisiensi pelayanan, tetapi penerapan lebih lanjut diperlukan untuk mengatasi kendala teknis. Penelitian ini berkontribusi pada pengembangan literatur mengenai manajemen rumah sakit dan kualitas pelayanan kesehatan. Implikasinya, rumah sakit perlu terus mengembangkan pelatihan, meningkatkan koordinasi, dan mengoptimalkan teknologi untuk memastikan mutu pelayanan yang konsisten dan memenuhi harapan pasien.
Strategi Penetapan Tarif Rawat dalam Meningkatkan Income dan Angka Kunjungan Pasien Klinik Mitra Tamzil di Kabupaten Sukabumi Rubadhiansyah, Mega Tamzil; Andriani, Rian; Santoso, Budi
Innovative: Journal Of Social Science Research Vol. 5 No. 1 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i1.17113

Abstract

This research aims to provide knowledge about. (1) unit level activity calculation strategy, (2) batch level activity calculation strategy, (3) product level activity calculation strategy, (4) facility level activity calculation strategy. By applying the ABC Method, the calculation results obtained are more accurate because they include all types of variables in determining the cost of production so that it is hoped that the profit that can be generated from production will be maximized. The clinic, using the Activity Based Costing (ABC) method, can trace the activities that occur in providing inpatient services, so that a reasonable cost can be determined. This research is a type of qualitative research. The type of data used in this research is qualitative data obtained through interviews, observation and documentation. The data analysis technique used is descriptive analysis. The results of the research using the Activity Based Costing (ABC) system, the lotus class (VIP) calculation using the ABC method is higher but still below the price of competitors around the Mitra Tamzil Clinic, Sukabumi Regency. And for other room rates using the ABC method, it is lower than the traditional calculation method currently in effect. The clinic can use the Activity Based Costing (ABC) method to find out strategies for increasing income and the number of patient visits at the Mitra Tamzil Clinic, Sukabumi Regency.
PENGARUH RETENSI KARYAWAN DAN WORK-LIFE BALANCE TERHADAP LOYALITAS MELALUI MEDIASI KEPUASAN KERJA Hidayat, Fanny Agustina; Purwadhi, Purwadhi; Andriani, Rian; Mubarok, Ade
Jurnal Sains Manajemen Vol 7 No 1 (2025): Jurnal Sains Manajemen (In press)
Publisher : LPPM Universitas Adhirajasa Reswara Sanjaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51977/jsm.v7i1.1949

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh retensi karyawan dan work-life balance (keseimbangan antara kehidupan kerja dan pribadi) terhadap loyalitas karyawan pada perusahaan online shop di Kota Bandung. Kepuasan kerja sebagai variabel intervening juga di analisis perannya dalam memediasi hubungan antara retensi karyawan dan work-life balance. Penelitian ini menggunakan metode penelitian kualitatif dengan metode analisis Structural Equation Modeling (SEM PLS) Data dikumpulkan melalui penyebaran kuesioner kepada karyawan online shop di Kota Bandung. Analisis data dilakukan menggunakan perangkat lunak statistik SmartPLS. Hasil analisis pada penelitian ini menunjukan bahwa retensi karyawan berpengaruh positif terhadap kepuasan kerja maupun loyalitas karyawan. Work-life balance juga memiliki pengaruh positif terhadap kepuasan kerja maupun loyalitas karyawan. Selanjutnya, kepuasan kerja memainkan peran sebagai variabel intervening yang memediasi hubungan antara retensi karyawan dan loyalitas karyawan. Penelitian ini memberikan konribusi dalam pemahaman tentang faktor-faktor yang mempengaruhi loyalitas karyawan. Implikasi dari penelitian ini adalah pentingnya manajemen retensi karyawan dan peningkatan work-life balance untuk meningkatkan kepuasan kerja dan memperkuat loyalitas karyawan.
THE Strategy Implementation of Programs of Nahdlatul Ulama Regional Board (PWNU) West Java Province in Serving the Umat dasuki, dasuki; Rohendi, Acep; Andriani, Rian
ASWAJA: Jurnal Pendidikan dan Keislaman Vol. 4 No. 1 (2025): Aswaja: Jurnal Pendidikan dan Keislaman
Publisher : Pergunu Jawa Barat

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Abstract

Nahdlatul Ulama as an organization based on traditional society and pesantren that adheres to the ideology of Ahlus Sunnah wal Jama'ah aims to help to create a just society, welfare of the people and public good. Therefore, to realize Nahdlatul Ulama's goals, its movement then covers several areas of community services including religious, social, educational, economic and other fields. The aim of this research is to find out and analyze how strategy implementation of programs from the Regional Board of Nahdlatul Ulama (PWNU) West Java Province is implemented in optimizing its services to the people. The method used in this research is qualitative. In this research, the research subjects were the Organization Board of PWNU, both from the Syuriyah and Tanfidziyah, the Board of Lembaga and Banom and jama'ah related to the implementation of community service programs. Based on the research results, it shows that the implementation strategy of the work programs carried out by the Board of PWNU has experienced relatively a lot of progress, including in terms of organizational management, however, it still faces challenges in efforts to modernize its organizational governance in a more professional manner. So, some optimizations are needed to improve organizational governance in the future so that various community service programs can be maximized.
Pengaruh Kualitas Pelayanan Terhadap Switching Intention yang Dimediasi Emotional Branding Klinik Rohima di Mojokerto Muthoharoh, Laili Indah; Andriani, Rian; Kusnadi, Dadang
ProBisnis : Jurnal Manajemen Vol. 16 No. 01 (2025): February: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Klinik Rohima merupakan salah satu industri jasa yang bergerak di bidang kesehatan dengan fungsi menyelenggarakan pelayanan pengobatan dan pemulihan kesehatan sesuai dengan standar pelayanan puskesmas atau rumah sakit, pemeliharaan dan peningkatan kesehatan perorangan. Klinik Kesehatan ini sebagai industri jasa harus memberi pelayanan yang memuaskan bagi setiap pasien.Penelitian ini bertujuan untuk mengetahui Pengaruh Kualitas Pelayanan Terhadap Switching Intention yang dimediasi oleh Emotional Branding pada Klinik Rohima Mojokerto. Pengumpulan sampel disini menggunakan metode Teknik purposive sampling yang menghasilkan sampel sebanyak 96. Jenis penelitian ini memakai jenis penelitian analisis deskriptif dengan pendekatan kuantitatif. Hasil dari penelitian ini adalah Kualitas Pelayanan berpengaruh positif dan signifikan terhadap Emotional Branding, Kualitas Pelayanan berpengaruh positif dan signifikan terhadap Switching Intention, Emotional Branding berpengaruh positif dan signifikan terhadap Switching Intention, dan Kualitas Pelayanan berpengaruh positif dan signifikan terhadap Switching Intention dimediasi oleh Emotional Branding pada Klinik Rohima Mojokerto.
Hospital Management Strategy in Minimizing Surgery Delays at Tabanan Hospital Yatindra, Ida Bagus Tatwa; Andriani, Rian; Rinawati, Rinawati
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 1 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i1.729

Abstract

Surgical delays represent a major challenge in hospital services, potentially leading to negative impacts on patients' medical conditions, operational efficiency, as well as patient and staff satisfaction. This study aims to identify and analyze hospital management strategies to minimize surgical delays at Tabanan Regional Public Hospital (RSUD Tabanan). A qualitative method with a descriptive approach was employed. Data were collected through in-depth interviews with six informants, including a surgeon, an anesthesiologist, a nurse, a patient, a patient's family member, and hospital management. Data analysis was conducted using thematic analysis. The findings revealed four primary factors contributing to surgical delays at RSUD Tabanan: (1) Medical conditions, such as unstable blood pressure, uncontrolled blood glucose levels, and infections; (2) Logistical and administrative issues, including limited operating room availability due to equipment malfunction and infrastructure problems; (3) Patient-related factors, such as lack of understanding regarding the surgical schedule; and (4) Medical team factors, including a lack of commitment to the surgical schedule and a shortage of nursing staff. Strategies proposed to address these issues include: (1) improving preoperative medical condition monitoring, (2) upgrading infrastructure and conducting routine maintenance of medical equipment, (3) implementing a digital information system to provide more accurate surgical schedules to patients, and (4) strengthening coordination and discipline among the medical team through a reward and punishment policy related to schedule adherence.
The Effect of Work Ethic, Tenure, and Facilities on Employee Productivity at PKU Muhammadiyah Aghisna Kroya General Hospital Firdaus, Arsya; Andriani, Rian; Widjaja, Yani Restiani
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 1 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i1.799

Abstract

This study aims to analyze the influence of work ethic, length of service, and facilities on employee productivity at RSU PKU Muhammadiyah Aghisna Kroya, both partially and simultaneously. The approach used is quantitative with a descriptive survey method. Data were obtained through questionnaires distributed to 167 respondents selected using simple random sampling techniques. Data analysis was carried out using statistical tests, including univariate analysis, bivariate with Pearson and Chi-Square correlation tests, and multivariate analysis with multiple linear regression to evaluate the simultaneous influence of independent variables on employee productivity. The results showed that work ethic has a positive and significant effect on employee productivity. Length of service has an effect on productivity, although the level of influence is lower than work ethic. Work facilities have a significant effect on productivity, indicating that the availability of adequate facilities can increase work effectiveness. Simultaneous analysis shows that work ethic, length of service, and facilities together affect employee productivity, with a coefficient of determination (R²) value indicating that these three variables are able to explain most of the variation in productivity. Efforts to increase productivity can be made by strengthening work ethic, optimizing length of service, and providing better facilities for employees.
Pengaruh Electronic Word of Mouth, Atribut Produk dan Variety Seeking Terhadap Brand Switching NS Klinik Jakarta Timur Martal, Lena Fitriyani; Andriani, Rian; Sukajie, Bambang
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 4: Juni 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i4.9544

Abstract

Perkembangan bisnis di Indonesia meningkat sangat pesat. Salah satunya di sektor kecantikan seperti produk skincare atau bukanya klinik-klinik kecantikan semakin di Indonesia. Memungkinkan konsumen melakukan peralihan merek (brand switching) skincare atau klinik kecantikan. Brand switching terjadi diakibatkan berbagai faktor salah satunya kebebasan berinteraksi melalui sosial media, untuk mempengharuhi pilihan konsumen atau electronic word of mouth. Pilihan atribut produk yang banyak menyebabkan konsumen bebas memilih atribut produk yang mereka inginkan. Selain itu perilaku ingin mencoba hal-hal baru juga menjadi faktor brand switching. Penelitian ini bertujuan untuk mengetahui pengaruh electronic word of mouth, atribut produk, variety seeking terhadap brand switching di NS klinik Jakarta Timur. Populasi penelitian ini berjumlah 460 orang. Teknik sampling yang digunakan adalah purposive sampling dengan jumlah sampel sebanyak 82 orang. Jenis penelitan ini adalah penelitian kuantitatif deskriptif. Instrumen statistis yang digunakan adalah analisis regresi dengan menggunakan uji validitas, reliabilitas, normalitas. Berdasarkan penelitian didapatkan hasil Uji F maupun Uji t hasil nilai sig. <0.05. hasil tersebut menunjukkan adanya pengaruh signifikan electronic word of mouth, atribut produk, variety seeking terhadap brand switching.
Co-Authors A. Rohendi, A. Acep Rohendi Ade Mubarok Adryan Rachman Adzra, Nadira Aqilla Agung, Ign Wiseto P. Andikarya, Oke Andikarya, R Oke Andini, Asri Dwi Andriani, Disman Andriani, Purwadhi Apsari, Ayu Saraswati Arif Rachman Arizky, Zahrotunnisa Asriansyah Asriansyah Aziz, Firdaus Abdul Balishna, Mega Biantoro, Yonathan Leonardo Vincensius Chairil M Noor Chitrayuni, Wilsa Dadang Kusnadi Dasrun Hidayat DASUKI DASUKI Disman , Disman Disman, Disman Disman, Disman Dwi Budi Santoso Eeng Ahman, Eeng Efawati, Yen Endang Komara Erlangga Brahmanto Erliany Syaodih Fanny Agustina Hidayat Fanny Fardiyani, Fanny Fatimah, Rikrik Firdaus, Arsya Fitaloka, Neng Diana Hastari, Diah Ika Hermansyah, Deni Hidayat, Fanny Agustina Jamlean, Veronica Vensca Inggrid Jemi Angga Ruhiat Johan, Willy Juli Saputra, Mubaraq Kopong, Fransiska Sabu Kristian Ismail Kurnianto, Andra Lestari, Yuniati Lukas, Denny Christian Lutfiansyach, Dadang Yunus Mardiyanto, Fransiska Yan Devina Mardiyanto, Mochamad Sukrisno Maria Ulfah Marlinda, Rifi Martal, Lena Fitriyani MAXSI ARY Mayang Wulandari Molantikha, Dwi Andikarati Mulyani, Kahar Muskitta, Feronica Melinda Muthoharoh, Laili Indah Nerissa Arviana, Nerissa Nico Nico Nining Handayani Nurnaeni, Neni P. Agung, Ign. Wiseto Panggita Tria Oktaviani Pangihutan, Reymond Parino, Najip Hendra S Permana, Deden Pinsasia, Maria Theresia Purba, Beatrix C.C Simamora Purwadhi Purwadhi , Purwadhi Purwadhi Purwadhi Qohardita, Risa Rahmayani, Aprilia Ridwansyah Ridwansyah Rinawati Rinawati Rinawati Rohendi Rohendi, A Rubadhiansyah, Mega Tamzil Ruhiat, Jemi Angga Saparingga Dasti Putri Seger, Rudyanto Wiharjo Sembiring, Nur Hawai Sijabat, Dewi Rosenni Siti Halimah Sudjadi, Silvia Sukajie, Bambang Sukmawan, Dandung Sunarjo, Andreuw Sureni, Sureni Suryani, Elsa Indah Suwardhani , Achmad Dheni Suwardhani, Achmad Dheni Syarifuddin , Didin Trianasari, Novy Veranita, Mira Wahyudi, Ni Putu Selly Octaviani Wibisono, Angki Willma Fauzzia Yani Restiani Widjaja, Yani Restiani Yatindra, Ida Bagus Tatwa Yosalinata, Jessica Zulkifli Ahmad