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All Journal Journal of Economics, Business, & Accountancy Ventura Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JURNAL ILMU MANAJEMEN DAN BISNIS Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Learning Community : Jurnal Pendidikan Luar Sekolah Journal of Indonesian Tourism, Hospitality and Recreation The International Journal of Business Review (The Jobs Review) Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL MANAJEMEN Jurnal Wacana Ekonomi Best Journal (Biology Education, Sains and Technology) Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen dan Bisnis Kreatif Jurnal Ilmiah Satyagraha Journal of Economics and Business UBS International Journal of Marketing and Human Resource Research Jurnal Kesehatan Tambusai Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan Jurnal Sains Manajemen ProBisnis : Jurnal Manajemen Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan ASWAJA: Jurnal Pendidikan dan Keislaman Research of Service Administration Health and Sains Healthys International Journal Administration, Business & Organization Cerdika: Jurnal Ilmiah Indonesia Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research International Journal of Economics, Management and Accounting Jurnal Sistem Informasi dan Manajemen VISA: Journal of Vision and Ideas Jurnal Penelitian Pendidikan Indonesia Jurnal Pengabdian Nasional (JPN) Indonesia Journal Of Economic Sciences (Ekuisci) ManBiz: Journal of Management and Business INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Jurnal Cendekia Ilmiah PESHUM Cermin Dunia Kedokteran
Rian Andriani, Rian
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PENGARUH KEPERCAYAAN TERHADAP LOYALITAS PASIEN MELALUI CUSTOMER EXPERIENCE DI PUSKESMAS MUARA MADRAS JAMBI Molantikha, Dwi Andikarati; Andriani, Rian; Mardiyanto, Mochamad Sukrisno
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 4 (2024): Special Issue Vol. 7 No. 4 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i4.38670

Abstract

Penelitian ini bertujuan untuk mengetahui peran Customer experience dalam membangun kepercayaan dan loyalitas pasien. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan inferensial. Populasi pada penelitian ini adalah seluruh pasien yang datang ke Puskesmas Muara Madras pada tanggal 10-19 Oktober 2024. Teknik sampling yang digunakan pada penelitian ini adalah rumus lameshow dengan total 96 sampel. Instrumen statistik yang digunakan adalah analisis regresi dengan menggunakan uji validitas, reliabilitas dan normalitas. Berdasarkan hasil penelitian menunjukkan bahwa Customer experience menjadi mediator antara kepercayaan terhadap loyalitas pasien di Puskesmas Muara Madras Jambi.
Pengaruh Mutu Layanan Terhadap Kepercayaan Dimediasi Kepuasan Pasien di RS Telogorejo Semarang Sudjadi, Silvia; Syaodih, Erliany; Andriani, Rian
Journal of Economics and Business UBS Vol. 12 No. 6 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v2i6.856

Abstract

Penelitian dilakukan untuk menguji pengaruh kualitas pelayanan dan kepuasan terhadap kepercayaan pasien, dimana variasi dari kualitas pelayanan adalah: berwujud, empati, keandalan, keresponsifan dan keyakinan. Variasi dari kepuasan adalah: kualitas pelayanan, faktor emosional, harga, biaya, dan kualitas produk dan jasa, sedangkan variasi kepercayaan pasien adalah: kehandalan, kejujuran, kepedulian, dan kredibilitas. Dalam penelitian ini populasinya adalah seluruh pasien yang berkunjung di unit rawat inap Rumah Sakit Telogorejo Semarang dengan rata-rata kunjungan per bulan pada tahun 2020 untuk rawat inap sebanyak 125. Berdasarkan perhitungan rumus slovin diperoleh sampel sejumlah 95 responden. Teknik analisis penelitian ini menggunakan analisis regressi berganda. Penelitian ini dilakukan uji instrumen reliabilitas dan validitas, uji asumsi klasik: normalitas, heteroskedastisitas dan multikolinieritas, serta uji hipotesis melalui uji t, uji kelayakan model melalui uji F dan koefisien determinasi. Hasil penelitian menunjukkan kualitas pelayanan berpengaruh positif terhadap kepercayaan pasien. Arah koefisien regresi positif menunjukkan adanya pengaruh positif kualitas pelayanan terhadap kepercayaan pasien, sehingga hipotesis 1 diterima. Kepuasan berpengaruh positif terhadap kepercayaan pasien. Arah koefisien regresi positif menunjukkan adanya pengaruh positif kepuasan terhadap kepercayaan pasien, sehingga hipotesis 2 diterima.
Transformation of Doctors' Work Culture in Supporting Improvement of Service Quality at RSPAU dr. S. Hardjolukito Hastari, Diah Ika; Rohendi, A.; Andriani, Rian
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9104

Abstract

Human resources play a vital role in determining the existence and sustainability of an institution, including hospitals as complete health care facilities. The existence of doctors as the main asset demands a continuous transformation of work culture to maintain competitive service quality. This study discusses the transformation of doctors' work culture in supporting the improvement of service quality at RSPAU dr. S. Hardjolukito. The method used is descriptive qualitative with secondary data collection techniques, observation, and interviews. The results of the study show that doctors' work culture is influenced by regulations, SOPs, and internal and external factors, with quite good results (score 4). However, there are challenges in the form of information technology disruption, high workload, and competition between health facilities (score 3). Hospital management responded by clarifying procedures and providing appreciation to improve performance, career, and service quality (score 4).
Analysis of Job Stress and Burnout to Organizational Citizenship Behavior of Officers with Intervening Variables Commitment Organization at dr. Nur's Clinic, Cimahi City Yosalinata, Jessica; Andriani, Rian; Efawati, Yen
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9412

Abstract

As a healthcare institution with a high workload, it is important to understand the factors that influence staff extra-role behavior in order to improve overall service performance. This study aims to analyze the influence of job stress and burnout on Organizational Citizenship Behavior (OCB) with organizational commitment as an intervening variable at Dr. Nur Clinic, Cimahi City. This study uses a quantitative approach with a cross-sectional design, involving 139 respondents who have worked for more than six months. Data were collected through a questionnaire measuring work stress levels (based on Osipow's dimensions), burnout (based on Maslach's three components), organizational commitment (affective, normative, continuance), and OCB (altruism, responsibility, courtesy, sportsmanship, and civic virtue). Data analysis was conducted using multiple regression tests, path analysis, and mediation tests using SPSS version 29. The results of the study indicate that work stress and burnout each have a significant negative effect on organizational commitment and OCB. Organizational commitment was found to mediate the relationship between stress and burnout on OCB, with a greater mediating effect for stress than for burnout. Additionally, there is a serial effect of stress and burnout on OCB through reduced organizational commitment, highlighting the importance of a holistic approach in managing employee well-being. These findings indicate that enhancing organizational commitment as a form of employees' psychological attachment plays a crucial role in promoting OCB and mitigating the negative impacts of work-related stress.
Digital Transformation and Organizational Resilience: The Mediating Role of Digital Literacy Yen Efawati; Rachman, Adryan; Andriani, Rian; Veranita, Mira; Rinawati
International Journal Administration, Business & Organization Vol 6 No 3 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.684

Abstract

In an increasingly turbulent and digitalized environment, organizational resilience has become a critical capability enabling organizations to survive and thrive amid unexpected disruptions. Drawing on the digital transformation and organizational resilience framework, this study examines the role of digital literacy as a mediating mechanism through which digital transformation enhances organizational resilience. Although prior studies highlight the importance of digital transformation in strengthening resilience, limited attention has been given to the human-capability mechanisms that explain how this relationship unfolds. Addressing this gap, the present study integrates digital literacy into the digital transformation and organizational resilience. Using a quantitative research design, data were collected from 224 SME owners in the retail sector in Greater Bandung and analyzed using structural equation modeling. The results indicate that digital transformation has a positive and significant effect on digital literacy, suggesting that digitally mature organizations are more likely to foster owner digital capabilities. In addition, digital transformation is found to directly and positively influence organizational resilience. Most importantly, the findings demonstrate that digital literacy partially mediates the relationship between digital transformation and organizational resilience. This suggests that digital transformation strengthens organizational resilience not only through technological and structural mechanisms, but also by enhancing their ability to effectively use and adapt digital technologies.
The Influence of Educational Content, Podcasts, and Patient Testimonials on Instagram on Generation Z's Treatment-Seeking Interest at M Hospital Jakarta Pinsasia, Maria Theresia; Andriani, Rian; Syarifuddin, Didin
International Journal of Marketing & Human Resource Research Vol. 7 No. 1 (2026): International Journal of Marketing and Human Resource Research
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v7i1.3349

Abstract

This study examines the influence of educational content, podcasts, and patient testimonials on Instagram on Generation Z's willingness to seek treatment at M Hospital Jakarta. The research employs a quantitative approach with a survey method involving 125 Generation Z respondents who actively use Instagram, selected through simple random sampling. Data were collected using validated and reliable questionnaires containing indicators for educational content, podcasts, patient testimonials, and treatment interest variables. Multiple linear regression analysis was used to determine the effect of each variable on treatment interest. The findings reveal that all three variables educational content, podcasts, and patient testimonials significantly influence Generation Z's interest in seeking treatment at M Hospital Jakarta. Educational content demonstrates a positive and significant effect (coefficient 0.298, p < 0.05), podcasts show a positive and significant impact (coefficient 0.352, p < 0.05), and patient testimonials exhibit a positive and significant influence (coefficient 0.287, p < 0.05). Simultaneously, these three variables account for 69.1% of the variance in treatment interest (R² = 0.691, F = 89.941, p < 0.001). These results indicate that health-related content designed attractively and educatively on social media, particularly Instagram, can enhance Generation Z's trust and motivation to utilize healthcare services, while strengthening hospital promotional strategies. This research provides valuable implications for hospitals in designing appropriate and effective social media-based promotional strategies to reach younger generations. Through engaging and educational content, podcasts, and patient testimonials, hospitals can increase treatment interest and build a positive image among Generation Z, who are increasingly active in the digital media landscape
ANALISIS SWOT UNTUK PENENTUAN STRATEGI MANAJERIAL DALAM MENERAPKAN PROLANIS DI KLINIK SMC BANYUSARI Apsari, Ayu Saraswati; Andriani, Rian; Rinawati, Rinawati
HEALTHY : Jurnal Inovasi Riset Ilmu Kesehatan Vol. 5 No. 1 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/healthy.v5i1.9202

Abstract

Low participation in the Chronic Disease Management Program (Prolanis) remains a major challenge for primary healthcare facilities, including SMC Banyusari Clinic in Denpasar. Clinic records show that the average monthly attendance rate of Prolanis participants is approximately 21.2%, which is below the minimum target of 50% set by the National Health Insurance Agency (BPJS Kesehatan). This study aims to analyze internal and external factors using a SWOT analysis to determine appropriate managerial strategies for improving the implementation of the Prolanis program at SMC Banyusari Clinic. This study employed a qualitative approach with a case study design. Data were collected through in-depth interviews, observations, and document reviews involving six informants, consisting of the clinic head, Prolanis officer, and Prolanis participants. The data were analyzed using the Internal Factors Analysis Summary (IFAS) and External Factors Analysis Summary (EFAS) matrices. The findings indicate that the clinic’s internal strengths outweigh its weaknesses, reflected by an IFAS score of 1.31, while external opportunities exceed existing threats, with an EFAS score of 1.12. These results place the clinic in a stable growth strategic position, enabling program improvement through the optimization of internal resources and the utilization of external opportunities. Recommended managerial strategies include strengthening participant-centered health education, enhancing the role of Prolanis officers, utilizing information technology, and developing collaboration with local communities and village authorities. Implementing these strategies is expected to sustainably increase Prolanis participant attendance at SMC Banyusari Clinic. ABSTRAK Rendahnya tingkat partisipasi peserta Program Pengelolaan Penyakit Kronis (Prolanis) menjadi permasalahan yang dihadapi oleh berbagai fasilitas kesehatan tingkat pertama, termasuk Klinik SMC Banyusari di Kota Denpasar. Data klinik menunjukkan bahwa rata-rata kehadiran peserta Prolanis hanya sekitar 21,2% per bulan, masih berada di bawah target minimal BPJS Kesehatan sebesar 50%. Penelitian ini bertujuan untuk menganalisis faktor internal dan eksternal melalui analisis SWOT guna menentukan strategi manajerial yang tepat dalam meningkatkan pelaksanaan Program Prolanis di Klinik SMC Banyusari. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan telaah dokumen terhadap enam informan yang terdiri dari kepala klinik, petugas Prolanis, dan peserta Prolanis. Data dianalisis menggunakan matriks Internal Factors Analysis Summary (IFAS) dan External Factors Analysis Summary (EFAS). Hasil penelitian menunjukkan bahwa Klinik SMC Banyusari memiliki kekuatan internal yang lebih dominan dibandingkan kelemahannya, dengan skor IFAS sebesar 1,31, serta peluang eksternal yang lebih besar dibandingkan ancaman, dengan skor EFAS sebesar 1,12. Klinik berada pada posisi strategi pertumbuhan stabil yang memungkinkan penguatan program melalui optimalisasi sumber daya internal dan pemanfaatan peluang eksternal. Strategi manajerial yang direkomendasikan meliputi penguatan edukasi berbasis peserta, optimalisasi peran petugas Prolanis, pemanfaatan teknologi informasi, serta pengembangan jejaring dengan masyarakat dan pemerintah desa. Dengan penerapan strategi tersebut, diharapkan partisipasi peserta Prolanis di Klinik SMC Banyusari dapat meningkat secara berkelanjutan
MODEL PENERAPAN ANGGARAN BERBASIS KINERJA DI RS TK. II. DR. R. HARDJANTO BALIKPAPAN Arviana, Nerissa; Handayani, Nining; Rinawati, Rinawati; Andriani, Rian
JURSIMA Vol 12 No 2 (2025): Volume 12 Nomor 2 2025
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v12i2.1192

Abstract

Performance-Based Budgeting (PBB) at Tk. II Hospital Dr. R. Hardjanto Balikpapan Performance-Based Budgeting (PBB) is an budgeting approach that links resource allocation with measurable performance outcomes, aiming to improve organizational efficiency, effectiveness, and accountability. This research aims to analyze how PBB is implemented at Tk. II Hospital Dr. R. Hardjanto Balikpapan (RST), identify challenges and opportunities, and determine the budgeting model applied to support the achievement of the hospital's strategic goals. This study uses a qualitative approach with a case study at RST. Data was collected through in-depth interviews with relevant parties and a review of documents related to budgeting and performance reports. The research findings indicate that the implementation of PBB at RST faces several challenges, including limited understanding of the PBB concept among staff, resistance to change, lack of an integrated performance measurement system, and sub-optimal management support. However, opportunities for improvement exist through increased socialization, continuous training, development of supporting information systems, and strengthened commitment from all relevant parties. The conclusion of this research is that PBB at RST is an evolutionary process carried out gradually. The understanding of PBB is still limited among leaders and staff, but it is practically underway. The budgeting model starts with a bottom-up budget planning process, remains fixed during the budget period, and evaluations are conducted periodically through internal and external audit systems.
Evaluasi Integrasi AI-Based Competency Testing dalam Sistem Promosi Jabatan Kru Kapal Niaga: Perbandingan dengan Tes MSDC dan DISC terhadap Turnover Intention Sureni, Sureni; Andriani, Rian; Ulfah, Maria; Sukmawan, Dandung
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v11i1.63412

Abstract

Perkembangan teknologi kecerdasan buatan (Artificial Intelligence/AI) mendorong transformasi sistem manajemen sumber daya manusia, termasuk dalam proses promosi jabatan di industri pelayaran. Penelitian ini bertujuan untuk mengevaluasi efektivitas AI-Based Competency Testing dalam promosi jabatan kru kapal niaga serta membandingkannya dengan metode konvensional MSDC (Management Skill Development Center) dan DISC Personality Test terhadap turnover intention. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 120 kru kapal niaga Indonesia. Analisis data dilakukan menggunakan regresi linier berganda dan uji perbandingan (ANOVA). Hasil penelitian menunjukkan bahwa persepsi kru terhadap AI-Based Competency Testing berpengaruh paling signifikan dalam menurunkan turnover intention dibandingkan MSDC dan DISC. Temuan ini menegaskan bahwa integrasi AI berpotensi meningkatkan objektivitas promosi jabatan serta mendukung retensi kru di sektor maritim.
Analisis Strategi Penetapan Tarif Pelayanan Pasien Cerebro Vascular Accident (CVA) Infark Menggunakan Metode Time Driven Activity Based Costing: Studi Kualitatif di Rumah Sakit Wava Husada Malang Qohardita, Risa; Andriani, Rian; Kusnadi, Dadang
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Hospitals are complex organizations because they have two functions, namely as social units and profit units, in the BPJS era hospitals in Indonesia face various challenges, one of which is that the number of INACBGs claims is smaller than the hospital's operational costs. Stroke is a catastrophic disease that has serious life-threatening complications, requires intensive care long-term care, and also requires high financing. Currently, hospitals in Indonesia, especially Wava Husada Hospital, still use an inefficient and inaccurate administrative process where the determination of hospital rates still uses a conventional system. The TD ABC method can be used to support cost transparency, increase profitability, and generate more accurate unit costs. This study uses a qualitative research design with a case study type, the research object of this study is the unit cost of service for CVA Infarction patients without complications from the time the patient is admitted to the emergency room until the patient returns home from the stroke installation. analyzed using cost benefit analysis (NPV, IRR, PBP, and PI). The total unit cost is Rp 4,807,638.43. Payback Period 6 years 4 months 11 days, Profitability Index is not worth continuing because it is worth < 1, Net Present Value -Rp3,199,846,858.00 (Negative), NPV is not financially feasible because it still suffers losses, Internal Rate of Return with an internal rate of return from an investment of 2.71% (Low). The basic rate of Wava Husada Hospital for the service of one patient with CVA infarction without complications is Rp5,268,151, while with the TD ABC method the cost incurred for one patient is Rp4,807,638.43 with a difference of Rp460,512.57.
Co-Authors A. Rohendi, A. Acep Rohendi Ade Mubarok Adryan Rachman Adzra, Nadira Aqilla Agung, Ign Wiseto P. Andikarya, Oke Andikarya, R Oke Andini, Asri Dwi Andriani, Disman Andriani, Purwadhi Apsari, Ayu Saraswati Arif Rachman Arizky, Zahrotunnisa Asriansyah Asriansyah Aziz, Firdaus Abdul Balishna, Mega Biantoro, Yonathan Leonardo Vincensius Chairil M Noor Chitrayuni, Wilsa Dadang Kusnadi Dasrun Hidayat DASUKI DASUKI Disman , Disman Disman, Disman Disman, Disman Dwi Budi Santoso Eeng Ahman, Eeng Efawati, Yen Endang Komara Erlangga Brahmanto Erliany Syaodih Fanny Agustina Hidayat Fanny Fardiyani, Fanny Fatimah, Rikrik Firdaus, Arsya Fitaloka, Neng Diana Hastari, Diah Ika Hermansyah, Deni Hidayat, Fanny Agustina Jamlean, Veronica Vensca Inggrid Jemi Angga Ruhiat Johan, Willy Juli Saputra, Mubaraq Kopong, Fransiska Sabu Kristian Ismail Kurnianto, Andra Lestari, Yuniati Lukas, Denny Christian Lutfiansyach, Dadang Yunus Mardiyanto, Fransiska Yan Devina Mardiyanto, Mochamad Sukrisno Maria Ulfah Marlinda, Rifi Martal, Lena Fitriyani MAXSI ARY Mayang Wulandari Molantikha, Dwi Andikarati Mulyani, Kahar Muskitta, Feronica Melinda Muthoharoh, Laili Indah Nerissa Arviana, Nerissa Nico Nico Nining Handayani Nurnaeni, Neni P. Agung, Ign. Wiseto Panggita Tria Oktaviani Pangihutan, Reymond Parino, Najip Hendra S Permana, Deden Pinsasia, Maria Theresia Purba, Beatrix C.C Simamora Purwadhi Purwadhi , Purwadhi Purwadhi Purwadhi Qohardita, Risa Rahmayani, Aprilia Ridwansyah Ridwansyah Rinawati Rinawati Rinawati Rohendi Rohendi, A Rubadhiansyah, Mega Tamzil Ruhiat, Jemi Angga Saparingga Dasti Putri Seger, Rudyanto Wiharjo Sembiring, Nur Hawai Sijabat, Dewi Rosenni Siti Halimah Sudjadi, Silvia Sukajie, Bambang Sukmawan, Dandung Sunarjo, Andreuw Sureni, Sureni Suryani, Elsa Indah Suwardhani , Achmad Dheni Suwardhani, Achmad Dheni Syarifuddin , Didin Trianasari, Novy Veranita, Mira Wahyudi, Ni Putu Selly Octaviani Wibisono, Angki Willma Fauzzia Yani Restiani Widjaja, Yani Restiani Yatindra, Ida Bagus Tatwa Yosalinata, Jessica Zulkifli Ahmad