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All Journal Journal of Economics, Business, & Accountancy Ventura Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JURNAL ILMU MANAJEMEN DAN BISNIS Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Learning Community : Jurnal Pendidikan Luar Sekolah Journal of Indonesian Tourism, Hospitality and Recreation The International Journal of Business Review (The Jobs Review) Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL MANAJEMEN Best Journal (Biology Education, Sains and Technology) Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen dan Bisnis Kreatif Jurnal Ilmiah Satyagraha Journal of Economics and Business UBS International Journal of Marketing and Human Resource Research Jurnal Kesehatan Tambusai Jurnal Manajemen Sains dan Organisasi (JMSO) Jurnal Sains Manajemen ProBisnis : Jurnal Manajemen Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan ASWAJA: Jurnal Pendidikan dan Keislaman Research of Service Administration Health and Sains Healthys International Journal Administration, Business & Organization Cerdika: Jurnal Ilmiah Indonesia Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research Carmin: Journal of Community Service International Journal of Economics, Management and Accounting Journal of Knowledge Management Jurnal Sistem Informasi dan Manajemen VISA: Journal of Vision and Ideas Jurnal Penelitian Pendidikan Indonesia Jurnal Pengabdian Nasional (JPN) Indonesia Journal Of Medicine And Health Sciences (Medisci) Journal Of Economic Sciences (Ekuisci) ManBiz: Journal of Management and Business INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen J-CEKI PESHUM Cermin Dunia Kedokteran
Rian Andriani, Rian
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Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Effects of work overload and job stress on employee performance: categorical moderation from polychronicity and work environment Andriani, Rian; Disman, Disman
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 9 No. 4 (2023): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020232185

Abstract

The increasingly fierce competition in the world of work requires companies to work effectively and efficiently in order to survive and develop better. The right strategic steps are needed by the company in facing the competition. Companies must be able to manage resources in order to provide satisfactory services so that they can achieve the planned goals and objectives. Testing the moderation categorical model using path analysis based on OLS (Ordinary Least Square) regression and bootstrap method using SPSS version 25 and PROCESS version 3.5 statistical tools by Andrew F. Hayes the 76th model for the object of this research. The research sample was 235 health workers. The result of this research is that polychronicity and work environment effectively moderate the effect of work overload on employee performance through job stress. Work stress can be reduced by improving the quality of employees in the company and providing the best employees in the work environment.
Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality Industry Andriani, Rian; Disman , Disman; Ahman, Eeng; Santoso, Budi
Jurnal Aplikasi Bisnis dan Manajemen Vol. 9 No. 1 (2023): JABM, Vol. 9 No. 1, Januari 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.9.1.129

Abstract

This study aims to analyze the effect of the work environment on turnover intention, by employing the mediating role of job satisfaction and work engagement. A poor work environment is more likely to increase turnover intention, and our study aims to mitigate this effect by using the effects of job satisfaction and work engagement. The study was conducted on hotel employees in Bandung City, West Java, Indonesia. The analytical technique used is the partial least squares method to test the significance of the relationship between research constructs. The results showed that supportive work environment has positive effects on job satisfaction and on employee work engagement. In relation with the effect of job satisfaction, the findings demonstrated its positive and significant influence on employee work engagement. Regarding the turnover intentions, the results found a negative and significant effect of work engagement on employee turnover intention. Mediation analysis reveals the important role of job satisfaction in mediating the relationship between work environment and turnover intention. The conclusion of these findings underscores the role of supportive work environment, increased employee engagement and satisfaction as important antecedents in minimizing turnover intention in the hotel industry. The practical implication for hotel managers is to ensure the active and participatory engagement of employees while remaining focused on creating a supportive and satisfying work environment. Keywords: hospitality, job satisfaction, turnover intention, work engagement, work environment
Pengaruh Jumlah Kunjungan, Lama Tinggal (LOS), dan Kepadatan IGD terhadap Mortalitas di IGD RS Tersier Kota Malang: Hasil Penelitian Johan, Willy; Andriani, Rian; Mulyani, Kahar
Cermin Dunia Kedokteran Vol 51 No 11 (2024): Kedokteran Umum
Publisher : PT Kalbe Farma Tbk.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55175/cdk.v51i11.1378

Abstract

Introduction: Emergency department (ED) mortality is a critical issue that has a major impact on individuals, society, and the entire health system and is one of the indicators of emergency department service performance. This research aims to provide input to hospital management regarding the impact of non-medical factors (number of visits, length of stay/LOS, and ED crowding) on patient mortality, related to improvement policy-making in ED patient services. Method: A retrospective study on 130 ED shifts from medical record data during 2022-2023. The independent variables were the number of visits, LOS, ED crowding measured by CEDOCS, and ED mortality as the dependent variable. Results: There were deaths in 38 out of 130 shifts in the ED, with a total mortality of 1.6%. Statistical tests showed a significant effect between crowding and ED mortality (p = 0.01), a non-significant effect between visits and ED mortality (p = 0.76), and a non-significant effect between LOS and ED mortality (p = 0.62). The results of the regression analysis were able to explain the data (p = 0.91; Hosmer-Lameshow test). The area under the curve (AUC) for prognosis in hospital treatment is 0.641 with a 95% confidence interval of 0.539-0.744 (medium category). Conclusion: The significant effect between crowding and patient mortality in the ED indicates that strategic management must be carried out to reduce ED crowding.
Company performance improvement: implementation of service culture through human capital in hospitality industry Andriani, Rian; Andriani, Purwadhi; Andriani, Disman
INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Vol. 19 No. 1 (2023): Februari
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jinv.v19i1.2453

Abstract

The process of improving service productivity in the hotel industry is of course caused by several fundamentally important factors, including corporate culture and employee human resources factors. A good organizational culture should have the core characteristics of being firmly supported, well-managed, and shared as a whole. Problems commonly faced by employees are related to how to proactively adapt to the company culture so that conflicts do not occur. The research instrument was a questionnaire distributed to 192 hotel employees in West Java, Indonesia. This research aims to conclude whether human capital can mediate the influence of service culture by increasing company performance. The research method used is a simple regression analysis using SPSS and Amos as a calculation tool. The results show that human capital can mediate the influence between service culture and increased company performance in the hotel industry
PENGARUH KEPERCAYAAN TERHADAP LOYALITAS PASIEN MELALUI CUSTOMER EXPERIENCE DI PUSKESMAS MUARA MADRAS JAMBI Molantikha, Dwi Andikarati; Andriani, Rian; Mardiyanto, Mochamad Sukrisno
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 4 (2024): Special Issue Vol. 7 No. 4 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i4.38670

Abstract

Penelitian ini bertujuan untuk mengetahui peran Customer experience dalam membangun kepercayaan dan loyalitas pasien. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan inferensial. Populasi pada penelitian ini adalah seluruh pasien yang datang ke Puskesmas Muara Madras pada tanggal 10-19 Oktober 2024. Teknik sampling yang digunakan pada penelitian ini adalah rumus lameshow dengan total 96 sampel. Instrumen statistik yang digunakan adalah analisis regresi dengan menggunakan uji validitas, reliabilitas dan normalitas. Berdasarkan hasil penelitian menunjukkan bahwa Customer experience menjadi mediator antara kepercayaan terhadap loyalitas pasien di Puskesmas Muara Madras Jambi.
Pengaruh Mutu Layanan Terhadap Kepercayaan Dimediasi Kepuasan Pasien di RS Telogorejo Semarang Sudjadi, Silvia; Syaodih, Erliany; Andriani, Rian
Journal of Economics and Business UBS Vol. 12 No. 6 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v2i6.856

Abstract

Penelitian dilakukan untuk menguji pengaruh kualitas pelayanan dan kepuasan terhadap kepercayaan pasien, dimana variasi dari kualitas pelayanan adalah: berwujud, empati, keandalan, keresponsifan dan keyakinan. Variasi dari kepuasan adalah: kualitas pelayanan, faktor emosional, harga, biaya, dan kualitas produk dan jasa, sedangkan variasi kepercayaan pasien adalah: kehandalan, kejujuran, kepedulian, dan kredibilitas. Dalam penelitian ini populasinya adalah seluruh pasien yang berkunjung di unit rawat inap Rumah Sakit Telogorejo Semarang dengan rata-rata kunjungan per bulan pada tahun 2020 untuk rawat inap sebanyak 125. Berdasarkan perhitungan rumus slovin diperoleh sampel sejumlah 95 responden. Teknik analisis penelitian ini menggunakan analisis regressi berganda. Penelitian ini dilakukan uji instrumen reliabilitas dan validitas, uji asumsi klasik: normalitas, heteroskedastisitas dan multikolinieritas, serta uji hipotesis melalui uji t, uji kelayakan model melalui uji F dan koefisien determinasi. Hasil penelitian menunjukkan kualitas pelayanan berpengaruh positif terhadap kepercayaan pasien. Arah koefisien regresi positif menunjukkan adanya pengaruh positif kualitas pelayanan terhadap kepercayaan pasien, sehingga hipotesis 1 diterima. Kepuasan berpengaruh positif terhadap kepercayaan pasien. Arah koefisien regresi positif menunjukkan adanya pengaruh positif kepuasan terhadap kepercayaan pasien, sehingga hipotesis 2 diterima.
Transformation of Doctors' Work Culture in Supporting Improvement of Service Quality at RSPAU dr. S. Hardjolukito Hastari, Diah Ika; Rohendi, A.; Andriani, Rian
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9104

Abstract

Human resources play a vital role in determining the existence and sustainability of an institution, including hospitals as complete health care facilities. The existence of doctors as the main asset demands a continuous transformation of work culture to maintain competitive service quality. This study discusses the transformation of doctors' work culture in supporting the improvement of service quality at RSPAU dr. S. Hardjolukito. The method used is descriptive qualitative with secondary data collection techniques, observation, and interviews. The results of the study show that doctors' work culture is influenced by regulations, SOPs, and internal and external factors, with quite good results (score 4). However, there are challenges in the form of information technology disruption, high workload, and competition between health facilities (score 3). Hospital management responded by clarifying procedures and providing appreciation to improve performance, career, and service quality (score 4).
Analysis of Job Stress and Burnout to Organizational Citizenship Behavior of Officers with Intervening Variables Commitment Organization at dr. Nur's Clinic, Cimahi City Yosalinata, Jessica; Andriani, Rian; Efawati, Yen
Research of Service Administration Health and Sains Healthys Vol 6, No 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9412

Abstract

As a healthcare institution with a high workload, it is important to understand the factors that influence staff extra-role behavior in order to improve overall service performance. This study aims to analyze the influence of job stress and burnout on Organizational Citizenship Behavior (OCB) with organizational commitment as an intervening variable at Dr. Nur Clinic, Cimahi City. This study uses a quantitative approach with a cross-sectional design, involving 139 respondents who have worked for more than six months. Data were collected through a questionnaire measuring work stress levels (based on Osipow's dimensions), burnout (based on Maslach's three components), organizational commitment (affective, normative, continuance), and OCB (altruism, responsibility, courtesy, sportsmanship, and civic virtue). Data analysis was conducted using multiple regression tests, path analysis, and mediation tests using SPSS version 29. The results of the study indicate that work stress and burnout each have a significant negative effect on organizational commitment and OCB. Organizational commitment was found to mediate the relationship between stress and burnout on OCB, with a greater mediating effect for stress than for burnout. Additionally, there is a serial effect of stress and burnout on OCB through reduced organizational commitment, highlighting the importance of a holistic approach in managing employee well-being. These findings indicate that enhancing organizational commitment as a form of employees' psychological attachment plays a crucial role in promoting OCB and mitigating the negative impacts of work-related stress.
Digital Transformation and Organizational Resilience: The Mediating Role of Digital Literacy Yen Efawati; Rachman, Adryan; Andriani, Rian; Veranita, Mira; Rinawati
International Journal Administration, Business & Organization Vol 6 No 3 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.684

Abstract

In an increasingly turbulent and digitalized environment, organizational resilience has become a critical capability enabling organizations to survive and thrive amid unexpected disruptions. Drawing on the digital transformation and organizational resilience framework, this study examines the role of digital literacy as a mediating mechanism through which digital transformation enhances organizational resilience. Although prior studies highlight the importance of digital transformation in strengthening resilience, limited attention has been given to the human-capability mechanisms that explain how this relationship unfolds. Addressing this gap, the present study integrates digital literacy into the digital transformation and organizational resilience. Using a quantitative research design, data were collected from 224 SME owners in the retail sector in Greater Bandung and analyzed using structural equation modeling. The results indicate that digital transformation has a positive and significant effect on digital literacy, suggesting that digitally mature organizations are more likely to foster owner digital capabilities. In addition, digital transformation is found to directly and positively influence organizational resilience. Most importantly, the findings demonstrate that digital literacy partially mediates the relationship between digital transformation and organizational resilience. This suggests that digital transformation strengthens organizational resilience not only through technological and structural mechanisms, but also by enhancing their ability to effectively use and adapt digital technologies.
The Influence of Educational Content, Podcasts, and Patient Testimonials on Instagram on Generation Z's Treatment-Seeking Interest at M Hospital Jakarta Pinsasia, Maria Theresia; Andriani, Rian; Syarifuddin, Didin
International Journal of Marketing & Human Resource Research Vol. 7 No. 1 (2026): International Journal of Marketing and Human Resource Research
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v7i1.3349

Abstract

This study examines the influence of educational content, podcasts, and patient testimonials on Instagram on Generation Z's willingness to seek treatment at M Hospital Jakarta. The research employs a quantitative approach with a survey method involving 125 Generation Z respondents who actively use Instagram, selected through simple random sampling. Data were collected using validated and reliable questionnaires containing indicators for educational content, podcasts, patient testimonials, and treatment interest variables. Multiple linear regression analysis was used to determine the effect of each variable on treatment interest. The findings reveal that all three variables educational content, podcasts, and patient testimonials significantly influence Generation Z's interest in seeking treatment at M Hospital Jakarta. Educational content demonstrates a positive and significant effect (coefficient 0.298, p < 0.05), podcasts show a positive and significant impact (coefficient 0.352, p < 0.05), and patient testimonials exhibit a positive and significant influence (coefficient 0.287, p < 0.05). Simultaneously, these three variables account for 69.1% of the variance in treatment interest (R² = 0.691, F = 89.941, p < 0.001). These results indicate that health-related content designed attractively and educatively on social media, particularly Instagram, can enhance Generation Z's trust and motivation to utilize healthcare services, while strengthening hospital promotional strategies. This research provides valuable implications for hospitals in designing appropriate and effective social media-based promotional strategies to reach younger generations. Through engaging and educational content, podcasts, and patient testimonials, hospitals can increase treatment interest and build a positive image among Generation Z, who are increasingly active in the digital media landscape
Co-Authors A. Rohendi, A. Acep Rohendi Ade Mubarok Adryan Rachman Adzra, Nadira Aqilla Agung, Ign Wiseto P. Andikarya, R Oke Andini, Asri Dwi Andriani, Disman Andriani, Purwadhi Apsari, Ayu Saraswati Arif Rachman Arizky, Zahrotunnisa Asriansyah Asriansyah Aziz, Firdaus Abdul Balishna, Mega Biantoro, Yonathan Leonardo Vincensius Catur Setiya Sulistiyana Chairil M Noor Chitrayuni, Wilsa Dadang Kusnadi Dasrun Hidayat DASUKI DASUKI Disman , Disman Disman, Disman Disman, Disman Dwi Budi Santoso Eeng Ahman, Eeng Efawati, Yen Endang Komara Erlangga Brahmanto Erliany Syaodih Fanny Agustina Hidayat Fanny Fardiyani, Fanny Fatimah, Rikrik Firdaus, Arsya Fitaloka, Neng Diana Hastari, Diah Ika Hermansyah, Deni Hidayat, Fanny Agustina Jamlean, Veronica Vensca Inggrid Jemi Angga Ruhiat Johan, Willy Kopong, Fransiska Sabu Kristian Ismail Lena, Lena Lestari, Yuniati Lukas, Denny Christian Lutfiansyach, Dadang Yunus Mardiyanto, Fransiska Yan Devina Mardiyanto, Mochamad Sukrisno Maria Ulfah Marlinda, Rifi Martal, Lena Fitriyani MAXSI ARY Mayang Wulandari Molantikha, Dwi Andikarati Mulyani, Kahar Muskitta, Feronica Melinda Muthoharoh, Laili Indah Nerissa Arviana, Nerissa Nico Nico Nining Handayani Nugraha, Gagah Baskara Adi Nurnaeni, Neni P. Agung, Ign. Wiseto Panggita Tria Oktaviani Pangihutan, Reymond Parino, Najip Hendra S Permana, Deden Pinsasia, Maria Theresia Purba, Beatrix C.C Simamora Purwadhi Purwadhi , Purwadhi Purwadhi Purwadhi Purwadi Purwadi Qohardita, Risa Rahmayani, Aprilia Ridwansyah Ridwansyah Rinawati Rinawati Rinawati Rohendi Rohendi, A Rubadhiansyah, Mega Tamzil Ruhiat, Jemi Angga Saparingga Dasti Putri Seger, Rudyanto Wiharjo Sembiring, Nur Hawai Sijabat, Dewi Rosenni Siti Halimah Sudjadi, Silvia Sukajie, Bambang Sukmawan, Dandung Sunarjo, Andreuw Sureni, Sureni Suryani, Elsa Indah Suwardhani , Achmad Dheni Suwardhani, Achmad Dheni Syarifuddin , Didin Tresna Budiarti Trianasari, Novy Veranita, Mira Wahyudi, Ni Putu Selly Octaviani Wibisono, Angki Willma Fauzzia Yani Restiani Widjaja, Yani Restiani Yatindra, Ida Bagus Tatwa Yosalinata, Jessica Zulkifli Ahmad