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Analysis of Waiting Time, Quality of Care, and Accessibility of Services on Pregnant Women’s Satisfaction with Midwife Services at the Candi Community Health Center Sidoarjo Regency Fadilatus Siriah; Novita Ana Anggraini; Indasah; Sentot Imam Suprapto; Atik Setiawan W
Jurnal Ragam Pengabdian Vol. 3 No. 2 (2026): Mei-Agustus, Sustainable Development Goals (SDGs): Multidisciplinary Perspectiv
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/1j99mf44

Abstract

Antenatal care (ANC) has an essential role in enhancing maternal health and lowering the maternal mortality rate (MMR) through the early identification of pregnancy-related risks. This study was conducted to examine the effects of waiting time, quality of care, and service accessibility on maternal satisfaction. A descriptive analytical study with a cross-sectional design was applied. The study involved 124 pregnant women who were randomly selected from a total population of 178 respondents. The research instrument consisted of a questionnaire, and data were analysed using bivariate tests and multivariate ordinal regression. The majority of respondents perceived waiting times as short (66.9%), service quality as good (70.2%), and service accessibility as high (68.5%). The level of satisfaction among pregnant women was predominantly in the ‘satisfied’ category (44.4%). The results of the multivariate ordinal regression analysis indicate that waiting time (p=0.000), quality of service (p=0.000) and accessibility of service (p=0.001) have a significant effect on the satisfaction of pregnant women (p < 0.05). Waiting time was the most dominant factor with a Wald value of 36.186. The efficiency of waiting time plays a crucial role in enhancing satisfaction as it relates to comfort and the perception of service quality. Good service quality and high accessibility also contribute to positive experiences for pregnant women, thereby encouraging the continued use of ANC services.
Co-Authors Abdul Kohar Achmad Wahdi Adi Mulyono Agus Heselo Agus Setyono Agus Sukisno Agusta Dian Agusta Dian Ellina Agustin Widyowati Amarin Yudhana, Amarin Amrullah, Seno Arif Andre Bagaskara Anggi Tiur Maduma Arini Indriyasari Armen Patria Arys Hasta Baruna As'ad Efendy, Mohamad As'ad Faishal Asri Putri Kisfandari Atik Setiawan W Atik Setiawan Wahyuningsih Billy Anoraga, Aditya Byba Melda Suhita Dacosta Barros, Santino Dara Benedicta Antoninda Darwis, Nirmawati Dede Kurniawati Dewi Retno Puspitosari Dini Henriyanto Dwi Dimas Dwi Dimas Arrasyid Eltrik Setiyawan Ema Mayasari Fachruddin Fadilatus Siriah Fitdhiar Wira Qalbi Gancar Candra Premananto Ganista Alkautsar Gede Ivan Hardino Hari Prasetyo Umar Hariyono Ika Retnani Ike Nurrochmawati Indarti, Daru Inggrid Puspitasari Adikarjo Joko Prasetyio Joko Prasetyo Joko Prasetyo Juliandri, Lukius Katmini Koesnadi Kunaifi, Afif Lisna Mantouw, Frely Maria Nubatonis Matkusa, Agustinus Bali Mawarrini, Amelia Indah Millania Fitri Muammar Muhammad Saleh Musdalifah, Illailatul Noer Istiqomah Novita Ana Anggraini Nurdina Nurdina Nurul Puspa Nurul Puspa Irawati Nurwijayanti Nurwijayanti Pramono Prasetiowati, Lusi Prima Dewi Kusumawati Purwasih, Yefi Rachmatulaili Rahmania Ambarika Ratna Wardani Rifai, Rizal Rindang Farihah Riski Safitri, Aizun Rohmatun Naja Rosyida, Hindun Luthfia Salsabila, Unik Hanifah Sammytampani, Ofrin Saragih, Hartaulina Sari, Dyah Indira Sari, Nia Sentot Imam Suprapto Sholichudin siti rahmah Soleman Yambormias SRI RAHAYU Sri Wulandari, Meidya Subekti, Dedi Eko Suciningtyas, Endang Sukoco, Linda Sumarmiati Suprapto, Sentot Imam Surahman Sukron Rosyadi Tata Mahyuvi Titis Ari Respatilatsih Tri Retnoningsih TRIO HANDOKO Ulum Rokhmat Rokhmawan Venty Suryanti Wardanengsih, Ery Wasis Nupikso Wening Palupi Dewi Widiastuti Utami Wieko Prayudi Wiji Astuti Wulyatie, Larashati Yuly Peristiowati Yusiana Vidhiastutik