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Lina Budiarti, Lina
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Journal : Jurnal Manajemen

 1 
THE EFFECT OF FACILITIES AND SERVICE QUALITY ON VISITOR SATISFACTION AT MOG MALL, MALANG CITY Wulandari, Chofifah Laila; Dhakirah, Sanita; Budiarti, Lina
Jurnal Manajemen Vol 6, No 1 (2026): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jm.v6i1.76466

Abstract

Abstract: The rapid development of the service sector has led to the emergence of various modern shopping centers, including the MOG Mall in Malang City, which is one of the malls with the highest number of visitors and reviews. However, some facilities are still considered inadequate by visitors. MOG Mall in Malang City is the object of this study, which aims to analyze the influence of facilities and service quality on visitor satisfaction. 100 respondents were randomly selected using a purposive sampling technique, and quantitative research methods were applied along with explanatory research methods. Data analysis was conducted using multiple linear regression, including partial and simultaneous hypothesis testing. The study findings show that visitor satisfaction is positively and significantly influenced by high-quality facilities and services. Therefore, improving comfortable facilities and responsive service needs to be a priority to increase visitor satisfaction.Keywords: Facilities, Service Quality, Visitor Satisfaction
Co-Authors Achmad Zaini Afandi, Yosi Agung Madepo, Mahardika Ahmad Rizani, Ahmad Ahyuni, Destieka Andriansyah Andriansyah Annisa, Septina Nur Archie, Ananda Arninda, Arninda Ayu Sulasari Az zuhri, Fahmi Muhammad Benalda, Katya Camalia, Tamarine Chorisolekah, Adetia Darusman Darusman Dulbari Dulbari, Dulbari Erdiansyah, Imam Bustan Erlangga Andi Sukma Evelina, Tri Yulistyawati Fiernaningsih, Nilawati Gianina, Galuh Pradantya Heru Utomo, Heru Hidayat Saputra, Hidayat Jaenudin Kartahadimaja Joni Dwi Pribadi Kartahadimadja, Jaenudin Khalida, Faaiza Soraya Kusumasasti, Ika Lova, Evy Fajriantina Madepo, Mahardika Agung Maharani, Juwita Suri Maharani, Nafa Putri Mahendra, I Gede Rio Maskur Maskur Maudya, Fatma Namira Maulidah, Salisa Medina Hidayat, Feridha Miftahul Sirat, Okta Miftahurohman, Muhammad Mohammad Maskan, Mohammad Muhammad Agus Muljanto Musoffan, Rifky Achmad Mustain, Kun Musthofa Hadi, Musthofa Narasuci, Win Natalia, Desmin Ni Siluh Putu Nuryanti Oktora, Yekie Senja Pertiwi, Arletee Suzy Puspa Priyadi Priyadi Priyadi Priyadi Putra, Bobby Utomo Rahmadi, Rizky Rahpriangan, Desti Rasyad, Rizky Zakariyya Rena Feri Wijayanti Rena Feri Wijayanti Rochman, Fajar Samboro, Joko Sanita Dhakirah Sari, Miranda Ferwita Satwika, Fikri Razak Sembiring, Rinawati Septiawan, Fransiskus Dicky Simbolon, Novita Dong Mariris Sri Sulistyawati, Upik Subarjo Sugiri, Sherin Qothrunnadaa Suwardani, Achmad Deni Syahputri, Wineke Ardhila Unarto, Tirto Utami, Alia Senja Utari, Amilia Ayu Jen Wahyu Widyananda Widyastuti, R.A Diana Wijayanti, Rena Fery Wulandari, Chofifah Laila Yulisa, Delma Yuriansyah Zubaidi Zubaidi