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All Journal Jurnal Mirai Management NUSANTARA : Jurnal Ilmu Pengetahuan Sosial IJoASER (International Journal on Advanced Science, Education, and Religion) PINISI Discretion Review Journal of Economic, Business and Engineering (JEBE) Jurnal Al-Qiyam Jurnal Tana Mana Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Kompeten: Jurnal Ilmiah Ekonomi dan Bisnis Economics and Business Journal Jurnal Manajemen Innovative: Journal Of Social Science Research (JIMBE) (JUMPER) MAXIMAL IJHABS Jurnal Pengabdian Negeri Journal of Studies in Academic, Humanities, Research, and Innovation META - JOURNAL KATALIS : Jurnal Inovasi Pengabdian Masyarakat
Hery Maulana Arif
Universitas Negeri Makassar
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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Diferensiasi Kualitas Keterlibatan dalam Social Commerce: Analisis Sistematis Trust-Based Engagement terhadap Perilaku Pembelian Berulang Windarsari, Wiwin Riski; Arif, Hery Maulana
Kompeten: Jurnal Ilmiah Ekonomi dan Bisnis Vol. 4 No. 6 (2026): Mei 2026
Publisher : PT Seval Literindo Kreasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57141/kompeten.v4i6.261

Abstract

Studi ini menantang pandangan dominan bahwa keterlibatan media sosial secara seragam mendorong loyalitas pelanggan dengan membedakan antara kuantitas dan kualitas keterlibatan dalam perdagangan sosial. Penelitian sebelumnya sebagian besar bergantung pada metrik berbasis paparan (misalnya, tayangan, suka, dan waktu yang dihabiskan), mengabaikan peran interaksi yang didasari kepercayaan. Untuk mengatasi kesenjangan ini, studi ini menempatkan keterlibatan berbasis kepercayaan sebagai mekanisme kunci yang mendasari perilaku pembelian berulang. Tinjauan Literatur Sistematis (SLR) yang mengikuti kerangka kerja PRISMA dilakukan, mensintesis 11 studi empiris yang dipilih dari kumpulan awal 1.000 catatan. Analisis menggabungkan sintesis kualitatif dengan perbandingan kuantitatif dari hubungan yang dilaporkan di seluruh studi yang berfokus pada TikTok dan Instagram. Temuan tersebut mengkonfirmasi asosiasi positif antara keterlibatan dan perilaku pembelian; namun, kekuatan hubungan ini bervariasi secara signifikan berdasarkan jenis keterlibatan. Keterlibatan pasif menunjukkan efek yang terbatas dan tidak langsung, sedangkan keterlibatan berbasis kepercayaan menunjukkan pengaruh yang lebih kuat melalui mediasi kepercayaan pelanggan dan nilai yang dirasakan. Studi ini juga mengidentifikasi kesenjangan kritis dalam literatur, yaitu ketergantungan yang berlebihan pada niat pembelian daripada data pembelian berulang yang sebenarnya. Secara teoritis, studi ini memperluas kerangka Stimulus–Organisme–Respons dengan menekankan kualitas keterlibatan sebagai konstruk sentral. Secara praktis, studi ini menyoroti kebutuhan akan strategi pemasaran digital yang berpusat pada kepercayaan.
Dari Adopsi Teknologi ke Pembangunan Kapabilitas: Tinjauan Literatur Sistematis tentang CRM pada UKM Ritel Arif, Hery Maulana; Windarsari, Wiwin Riski
Kompeten: Jurnal Ilmiah Ekonomi dan Bisnis Vol. 4 No. 6 (2026): Mei 2026
Publisher : PT Seval Literindo Kreasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57141/kompeten.v4i6.262

Abstract

Penelitian ini bertujuan untuk mengidentifikasi dan mensintesis faktor penghambat (barriers) dan pendorong (enablers) dalam adopsi Customer Relationship Management (CRM) pada sektor ritel dan usaha kecil menengah (UKM). Pendekatan yang digunakan adalah Systematic Literature Review (SLR) dengan mengikuti kerangka PRISMA 2020 terhadap artikel jurnal bereputasi periode 2015–2025 yang diperoleh dari Scopus, Web of Science, dan ScienceDirect. Dari proses seleksi, sebanyak 32 artikel dianalisis menggunakan teknik thematic synthesis dan conceptual mapping berbasis kerangka Technology–Organization–Environment (TOE) yang diperluas dengan perspektif kapabilitas. Hasil penelitian menunjukkan bahwa adopsi CRM dipengaruhi oleh interaksi multidimensional antara faktor teknologi, organisasi, dan lingkungan. Hambatan utama meliputi keterbatasan finansial, kompleksitas teknologi, infrastruktur yang tidak memadai, rendahnya literasi digital, serta resistensi organisasi. Sementara itu, faktor pendorong mencakup dukungan manajemen, pelatihan sumber daya manusia, solusi berbasis cloud, pendekatan implementasi bertahap, serta tekanan kompetitif dan dukungan eksternal. Studi ini juga menegaskan peran penting digital readiness dan dynamic capabilities sebagai mediator dalam menghubungkan determinan dengan keberhasilan adopsi CRM. Implikasi penelitian ini menekankan bahwa keberhasilan implementasi CRM tidak hanya bergantung pada teknologi, tetapi juga kesiapan organisasi dan kemampuan adaptasi strategis.
Consumer Trust In Influencer-Based Digital Marketing: A Qualitative Study Among Beauty Product Consumers In Makassar City Riu, Isma Azis; Radjab, Irsan; Arif, Hery Maulana; Haeruddin, M. Ilham Wardhana; Aswar, Nurul Fadilah
Economics and Business Journal (ECBIS) Vol. 4 No. 2 (2026): January
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i2.378

Abstract

Influencer marketing has emerged as a dominant strategy within the digital marketing landscape, particularly in the Indonesian beauty industry. This study investigates how consumers in Makassar City develop and sustain trust in influencer-based marketing content on social media platforms. Employing a qualitative descriptive approach, in-depth semi-structured interviews were conducted with 20 purposively selected participants who actively consume beauty content on Instagram, TikTok, and YouTube. Data were analyzed using thematic analysis encompassing open coding, axial coding, and selective coding procedures. The findings reveal five core themes: (1) authenticity as the primary driver of trust formation; (2) the negative impact of excessive commercialization on perceived credibility; (3) the role of influencer expertise and product knowledge in legitimizing recommendations; (4) parasocial relationships as amplifiers of emotional attachment and brand loyalty; and (5) consumer skepticism as an emerging critical evaluation strategy. The study demonstrates that trust remains the central mediating variable linking influencer characteristics to purchase intentions. Consumers exhibit nuanced evaluation behaviors, distinguishing between genuine advocacy and sponsored content. The research contributes theoretically by integrating Source Credibility Theory, Parasocial Interaction Theory, and the Trust-Commitment Theory within the influencer marketing context. Managerially, the findings suggest that brands should prioritize authentic, transparent, and expertise-driven influencer collaborations rather than high-volume promotional campaigns.
Employee Adaptation To Artificial Intelligence In The Workplace: A Phenomenological Study In South Sulawesi Companies Dipoatmodjo, Tenri Sayu Puspitaningsih; Burhanuddin; Arif, Hery Maulana
Economics and Business Journal (ECBIS) Vol. 4 No. 2 (2026): January
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i2.379

Abstract

The rapid integration of Artificial Intelligence (AI) into organizational systems has transformed workplace dynamics, employee responsibilities, and patterns of human labor. Although AI implementation improves operational efficiency and productivity, it also creates psychological and professional challenges for employees adapting to technological change. This study aims to explore the lived experiences, emotional responses, and adaptation strategies of employees in South Sulawesi companies undergoing AI-driven digital transformation. This research employed a qualitative phenomenological approach. Data were collected through in-depth semi-structured interviews with 20 participants from the banking, manufacturing, retail, technology, and service sectors in South Sulawesi, Indonesia. Participants were selected using purposive sampling based on direct exposure to AI systems and a minimum of 1.5 years of work experience. The data were analyzed using thematic analysis to identify recurring patterns and meanings related to employee adaptation. The findings revealed six major themes: AI as a tool for improving efficiency and productivity, fear of job displacement and career uncertainty, the importance of continuous learning and digital skill development, the role of organizational support and leadership communication, the emergence of human–AI collaboration, and varied psychological responses to technological change. Employees who received organizational support and training demonstrated greater adaptability and confidence in responding to AI implementation. The study emphasizes the importance of human-centered change management strategies that prioritize psychological safety, transparent communication, and continuous digital training. This research contributes to the limited phenomenological literature on AI adaptation in Indonesia and provides practical implications for human resource management and organizational behavior in the era of digital transformation.
Behavioral Nudging And Citizen Adoption Of E-Government Services: A Systematic Review Of Local Government Marketing Strategies Wiwin Riski Windarsari; Hery Maulana Arif; Kong Chantha
Journal of Studies in Academic, Humanities, Research, and Innovation Vol. 3 No. 1 (2026): Vol 3 No 1 June 2026
Publisher : Ponpes As-Salafiyyah Asy-Syafi'iyyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71305/sahri.v3i1.587

Abstract

The increasing implementation of e-government services has transformed how local governments deliver public services and engage with citizens. However, despite significant investments in digital infrastructure, citizen adoption of digital government services remains inconsistent. This study systematically reviews the most effective marketing strategies for increasing citizen adoption of e-government services in local government contexts. Using a systematic literature review (SLR) approach based on PRISMA guidelines, this study synthesized evidence from 24 empirical studies retrieved through the Elicit academic search platform. The findings reveal that behavioral nudging is the most consistently effective strategy for promoting e-government adoption. Interventions involving simplification, default settings, social influence, facilitating conditions, and collective-benefit framing generated stronger adoption outcomes than passive mass-media campaigns and conventional promotional approaches. The review further indicates that trust, digital literacy, demographic characteristics, and service complexity significantly moderate the effectiveness of marketing interventions. In low-trust and digitally marginalized communities, community-based facilitation and peer mentoring approaches proved more effective than purely informational campaigns. Meanwhile, targeted digital communication and multichannel engagement strategies demonstrated positive outcomes among digitally literate populations. This study contributes to the e-government literature by integrating behavioral governance and public sector marketing perspectives into citizen adoption research. The findings suggest that successful digital governance depends not only on technological quality, but also on citizen-centered communication, trust-building mechanisms, and behavioral intervention strategies.
The Influence of Service Quality on Brimo User Satisfaction with Convenience as an Intervening Variable on Management Students of Makassar State University Romansyah Sahabuddin; Hery Maulana Arif; Nirma Ulfiyanah; Shofia Ghaisani Mahrip; Muhammad Fathul Khaliq; Baharuddin Baharuddin
International Journal on Advanced Science, Education, and Religion Vol 7 No 3 (2024): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v7i3.685

Abstract

This study aims to examine the impact of service quality on BRImo user satisfaction, with convenience as an intervening variable, both partially and simultaneously. The research sample consisted of 125 management students of Makassar State University, and the analysis was conducted using the Partial Least Square (PLS) method with the help of SmartPLS4 software. The results of the study indicate that partially, service quality has a positive and significant effect on user satisfaction. In addition, service quality also has a positive and significant effect on convenience. This convenience, in turn, has a positive and significant effect on user satisfaction. Service quality also has a positive and significant effect on user satisfaction through convenience as an intervening variable in the use of BRImo.
Co-Authors A, Hilda Nur. A, Nur Jamilah. Achmad Ridha Adriansyah Afifah, Rifqah Agung Widhi Kurniawan Akbar, Muh Irsyad Abror Putra Raja Akil, Alief Triyanto Alfian Adriyansyah Ali, Muhammad Galib Alviolin, Elin Amalia, Rezki Yunika Amsa, Reni Andi Mustika Amin Andi Yusril Yasmun Angreyani, Andi Dewi Anira Sila, Nur Aprilia, Rizky Asmaul Husnah Aswat, M Nizar Asysyahid, Alfiansyah Atirah , Rezky Aulia, Insyirach Azilah, A.Nur Baharuddin Baharuddin Baharuddin Baharuddin Burhanuddin Deddy Ibrahim Rauf Deddy Ibrahim Rauf Dewi Hasrina Dg Manai, Sulfadillah Dhaniarta, Nabila Dirafathi, Maryam Drajat, Muhammad Surya Toti Dwi Reskianto Dwi Utami Ruppa, Anisya Dzaky, Muhammad Nur Efendy, Arifai Sosila Eka Astria Erwin Erwin Farid, Andi Muhammad Fariski, Muh fatur Rahman, fatur Haeruddin, M. Ilham Wardhana Hasrina, Dewi Husnah, Asmaul Irfan, Muhammad Akram Zaki Irwan, Shabrina Nurfadhilah Isma Azis Riu Jaya, Erdhini Dewi Kasim, Amalia Khadija, Sitti Khaliq, Muhammad Fathul Kong Chantha Latif, Abdul Halid Lestari, Wanda Ayu lestari, winda Lisa Astina Mahrip, Shofia Ghaisani Muh Irsyad Abror Putra Raja Akbar Muhammad Fathul Khaliq Muhridho Mukrima Mustafa, Zhahra Nurazifa Nabila Salsabila Suparman Natasya, Putri Aliyah Nazirah, Ayu Nengsia, Suci Nengsih, Nur Suka Nirma Ulfiyanah Nur Afliza Nur Anira Sila Nur Fadila Nuraeni Nuraeni Nuraeni Nuraeni Nurain, Ahmad Zun Nuralisa Nurfadillah Nurfadillah Nurfatimah, Indira Nurhaerat, Putri Nurul Fadilah Aswar Oktoviani, Andi Kartika Alvina P, Ananda Ayudyah. Pratama, Febriansyah Yoga Putri Nurhaerat Putri, Alya Fadiyah Dwi Putri, Firla Amaria Radjab, Irsan Rahmayani, Sitti Nuralifah Ramadhan, Andi Mahesa Gibran Ramli, Muhammad Fajrul Ray, Aidan Resky Amalia Hamka Rezky Amalia Hamka Rezky, Muh. Alif Riana, Eva Romansyah Sahabuddin Romansyah Sahabuddin Ruma, Zainal Sabirin, Aulia Saleh, Reyna Eka Saputri Sandini, Selvina Sari, Evi Puspita Sari, Nabiilah Atiqah Selamanda, Amalia Reviska Selvianti Pasang Selvina Sandini Shofia Ghaisani Mahrip Sintia Anafani Sitti Mutmadania Sofyan, Safira Ainun Nadira Sri Natalia Suryani, Dila Syahrani, Aulia Taufik Yahya Taufik, Finta Anindhita Tenri Sayu Puspitaningsih Dipoatmodjo Ulfiyanah, Nirma Umama, Nur Unde, Juliet Triani Wilyah, Widyanti Windarsari, Wiwin Riski Yuniarti, Iin Zakira, Nur Amni