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Journal : Bandar: Journal of Civil Engineering

Analisis Tingkat Kepuasan Penumpang terhadap Kualitas Layanan di Pelabuhan Feri Kendari- Wawonii Satyadharma, Maudhy
BANDAR: JOURNAL OF CIVIL ENGINEERING Vol 6 No 1 (2024): Bandar: Journal of Civil Engineering
Publisher : Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/bjce.v6i1.3369

Abstract

Indonesia as an archipelagic country requires reliable sea transportation. One of the means of sea transportation is the port. One of the roles of the port is the main gateway for the flow of goods, both exports and imports, and the transfer of cargo between modes of transportation and plays an important role in the country's economy to create economic growth. This research aims to analyze passenger satisfaction with the quality of services provided at the Kendari-Wawonii Ferry Port. The implementation method is quantitative descriptive. The research sample was 384 passengers who referred to Permenpan RB Number 14 of 2017 concerning Guidelines for Preparing Community Surveys for Public Service Organizing Units. The research results found that public satisfaction at the Kendari-Wawonii Ferry Port in 2023, which is mandated by Law Number 25 of 2008 concerning Public Services, by assessing 9 elements resulted in a figure of 76,824 (not good). The elements that received the highest scores were the system elements, mechanisms and procedures, while the elements that received the lowest scores by the research respondents were the complaint handling elements and the facilities and infrastructure elements.
Co-Authors Abu Yasid, Satriyawan Adris Ade Putra Aldinoman Almaliki, Muhamad Faza Andi Bahrun Arifin, Muh Arsyad, La Ode Muhamad Nurrakhmad Asana, Annur Ramadhani Asis, Patta Hindi Asriyati Asriyati, Asriyati Assegaf, Muhammad Baladin, La Ode Bana, Sahindomi Dahlan Sabar, Anwar Djiddin, Muh. Alwaliy EKO WAHYU PRASETYO Elwan, La Ode Fasikin, La Ode Ferima, Ferima Fidmasari, Rezki Hado Hado Hasina Hado, Hado Hasanuddin, Siti Namira Hasina, Hado Hawa, Sitti Herya, Bony Hidayat, Ahid Ichwan Sjachraw, La Ode Muhammad Ikhsan, Zanuar Ilham, Vickky Anggara Isnawaty Isnawaty, Isnawaty Jaya Saputra, Yusuf Karamani, Dinar Dina Kasim, Syaifudin Suhri L. Musa, Indrawati La Ode Wahiyuddin, La Ode Lakawa, Irwan Laode, Ringo Taufan Mahdar Mahdar, Mahdar Marlany Rachman, Ranno Mattalitti, Muhammad Ihsan Maya Sari Muhamad Faza Almaliki Murdiansyah, Eko Bambang Nasiru, Asfa Neni Susanti, Neni Nuhun, Ridwansyah Nurrakhmad Arsyad, La Ode Muhamad Ode Abdul Harlan, La Ode Aliatin Wuga, La Ode Fasikin, La Ode Muhammad Ichwan Sjachrawy, La Ode Rusli, Alfasari Puspitafuri, Cindy Putera, Zulfikar Rachman, Ranno Marlany Rajulan, Muhammad Razinati, Siti Sabara, Ronald Safitri, Triana Nur Sahupala, Rahmawati Sanur, Muhammad Saputra, Yusuf Jaya Silondae, Tina Trisarana Andriani Siolimbona, Indra Sirait, Adjaran Sjachrawy, La Ode Muhammad Ichwan Sufrianto, Sufrianto Suhri Kasim, Syaifudin Sulistyo, Galih Adi Sumiyadi Sumiyadi Surya Idrus, Shinta Taufik, Yani Taziruddin Thasman, Thasman Try Sugiyarto Ulfah Attamimi, Ulfah Wuga, La Zulfikar Putra