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All Journal Jurnal Mirai Management Swabumi (Suara Wawasan Sukabumi) : Ilmu Komputer, Manajemen, dan Sosial JURNAL PENDIDIKAN TAMBUSAI Ihsan: Jurnal Pengabdian Masyarakat Khazanah Intelektual International Journal of Environmental, Sustainability, and Social Science Jurnal Manajemen JELAJAH: Journal of Tourism and Hospitality Salam (Islamic Economics Journal) Jurnal Teknologi dan Manajemen Industri Terapan Journal of Public Health Concerns Multidisciplinary Journal of Education, Economic and Culture Indonesian Journal of Community Empowerment Welfare: Jurnal Pengabdian Masyarakat
Pratama, Reza Hardian
Universitas Malahayati, Bandar Lampung
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences

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Journal : Khazanah Intelektual

 1 
Pengaruh Program Kualitas Pelayanan Online Terhadap Kepuasan Masyarakat Dinas Pencatatan dan Kependudukan Sipil Kota Bandar Lampung.: Keywords: Online Service Quality Program, Community Satisfaction hardianpratama, reza; manan, mohammad athian
Jurnal Khazanah Intelektual Vol. 8 No. 1 (2024): Khazanah Intelektual
Publisher : Balitbangda Provinsi Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37250/khazanah.v8i1.250

Abstract

Abstract The problem of public satisfaction with civil population registration administration agencies has the impact of inefficiency in making KTP, Family Cards, Birth Certificates and updating data on civil registration in the city of Bandar Lampung. There is an online service program to provide convenience and efficiency from the presence of a third party in civil registration administration, Researcher want to know the purpose of the program, namely the chocolate program, namely. online system without queues, and get the order of community management and candysweet programs, namely. an online management program that can be managed anywhere online via websites and applications. Population and Civil Registration Service as an administrative service agency for population registration. This research using SEM-PLS is quantitative research with a sample size of 100 people using the structural equation model method. The empirical conclusions obtained show that the chocolate program's online service quality has a positive and significant effect on community satisfaction, the Permenmanis program's online service quality has a positive and significant influence on community satisfaction. People who do not understand technology well will have an impact of dissatisfaction, while there are often problems with website maintenance and management, giving rise to public complaints demanding better system improvements, so that the efficiency of updating data in the population system is easier, and the data available to the public is up to date. .. Keywords: Online Service Quality Program, Community Satisfaction
Pengaruh Program Kualitas Pelayanan Online Terhadap Kepuasan Masyarakat Dinas Pencatatan dan Kependudukan Sipil Kota Bandar Lampung.: Keywords: Online Service Quality Program, Community Satisfaction hardianpratama, reza; manan, mohammad athian
Jurnal Khazanah Intelektual Vol. 8 No. 1 (2024): Khazanah Intelektual
Publisher : Brida Provinsi Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37250/khazanah.v8i1.250

Abstract

Abstract The problem of public satisfaction with civil population registration administration agencies has the impact of inefficiency in making KTP, Family Cards, Birth Certificates and updating data on civil registration in the city of Bandar Lampung. There is an online service program to provide convenience and efficiency from the presence of a third party in civil registration administration, Researcher want to know the purpose of the program, namely the chocolate program, namely. online system without queues, and get the order of community management and candysweet programs, namely. an online management program that can be managed anywhere online via websites and applications. Population and Civil Registration Service as an administrative service agency for population registration. This research using SEM-PLS is quantitative research with a sample size of 100 people using the structural equation model method. The empirical conclusions obtained show that the chocolate program's online service quality has a positive and significant effect on community satisfaction, the Permenmanis program's online service quality has a positive and significant influence on community satisfaction. People who do not understand technology well will have an impact of dissatisfaction, while there are often problems with website maintenance and management, giving rise to public complaints demanding better system improvements, so that the efficiency of updating data in the population system is easier, and the data available to the public is up to date. .. Keywords: Online Service Quality Program, Community Satisfaction
Co-Authors Afredo, Harold Kevin Agus Nurofik Anita Anita Anjelika, Desti Ayu Nursari Bunga Aditi Darajat, Ulfah Alfiyah Dwi Cahyani Eka Gustinasari Elita Yuni Setiyarini Farros, M.Dzaki Febywasila, Aulia Firmansyah, Dio Dwi Gunawan, Prima Sahih Harold Kevin Alfredo Ida Ayu Debora Indriani, Ida Ayu Debora Ilham Setyo Wibowo, Sastya Putri, Denny Kurniawan, Indradewa, Rhian Jimad, Habibullah Julian, Aqlifa Hanif Kaloko, Dwi Endah Khotimah, Ayyumi Khusnul Koiriyah, Koiriyah Kurniawan Kurniawan Kurniawan, Harits Mia Selvina Mohammad Athian Manan Monalysa, Lita Muhammad Iqbal Muhammad Irfan Pratama Mutiasari Nur Wulan Nurhayati, Andini Nurul Husna Oktaviani, Dona Purwoko, Eko Raditya, Muhammad Ragil Rahmawati, Hamida Nur Rahyono Rahyono Ramadani, M Devon Mikhael Ramadhan, Raihan Ridwansyah Ridwansyah Rizki Agung Wibowo Rosdyanti, Titin Rr ERLINA Ruray, Titiek Arafiani Salsabila, Nala Sari, Andini Sifa Oktiana Sejati, Hiro Septiani Septiani Sesilia, Dita Ayunda Setiyarini, Elita Yuni Sri Asmirani Titin Rosdyanti Wati, Atika Wuryanti, Lestari Yopita, Yopita Yunita Sari