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Electronic Medical Record Implementation in Puskesmas Registration Units: User-Perceived Success and Operational Challenges from a Health Service Management Perspective Titin Wahyuni; Diah Wijayanti Sutha; Mohammad Yusuf Setiawan; Anita Dahliana; Krisnita Dwi Jayanti
Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Vol. 12 No. 2 (2026): JMK Yayasan RS.Dr.Soetomo, Oktober 2026
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29241/jmk.v12i2.2725

Abstract

This study aimed to describe registration officers’ perceptions of electronic medical record (EMR) implementation, reported operational barriers, and feature-development needs in the registration units of community health centers (Puskesmas) in Surabaya. A descriptive cross-sectional study was conducted in July 2023. Nine medical record and health information officers were recruited through incidental sampling, with one officer from each of nine different Puskesmas. Data were collected using a 24-item questionnaire covering system quality, information quality, service quality, use, user satisfaction, and perceived net benefit and were analyzed using frequencies and percentages. All respondents rated the six dimensions as good or very good. Information quality, use, and perceived net benefit were each rated very good by six respondents (66.7%), whereas user satisfaction was rated good by eight respondents (88.9%). All respondents reported slow or unstable internet connectivity, patients arriving without an identity card by five (55.6%), and power outages by four (44.4%). Integration of general consent into the registration module was the most frequently requested feature, reported by five respondents (55.6%). These findings indicate generally favorable perceptions across nine institutional settings, while the reported connectivity barriers and feature needs may inform managerial assessment of infrastructure reliability and workflow fit. However, the findings do not constitute an objective assessment of institutional performance or establish causal relationships. They should be interpreted as an initial cross-institutional description based on one respondent from each Puskesmas.
Co-Authors Abdullah, Putri Miranti Agustin Dwi Syalfina Ahmad Asharudin Aida Patirony, Dinda Alfina Aisatus Saadah Alfina Aisatus Saadah Alfina Aisatus Saadah Ali, Amir Amanda, Ayu Carissa Ambag, Silvia Catalan Ananda Desinta Wahuningtyas Anderson, Achmad Satria Yudhistira Andopa, Yosiandi Andriyana, Alma Anif Prasetyorini Anif Prasetyorini Anif Prasetyorini Anita Dahliana Annisa Damayanti Afandi Aprilia, Britney Rindu Arianti, Kencana Indah Arie, Della Ananda Lutfiah Ariko Sitepu Arsa Agung Pratama Arta, I Gusti Aryo Kuncoro Asri Handayani Solihin Aulia Sulthan Hidayatullah Ayu Nazira Azundha Rahmadani Caesarianty, Intan Agung Pratiwi Cahyani, Mustika Bagus Christine Christine Christine Christine Christine Christine Christine Dhiya Nabilla Aifa' Zahra Djamaludin, Rachmad Drastyana, Serlly Frida Dwi Oktavia, Sandra Dwi Prasetyo Eka Fitri Candra Kirana, Aulia Eka Wilda Faida Elyas, Mochammad Emilya Indahyati Faidlotin Hayati Fardhan Falah Fardhan Imani Fatikah Sari, Rima Vindi Fauzi Saputra Firdaus, Abidatu Zahrotul Haryono, Hendri Hassannah, Adila Hendrawan, Oky Hidayatullah, Aulia Sulthan Ian Rahmadhani Januarika, Satria Kadar Ramadhan Kamil, Syifa' Salma Aulia Kartika, Ria Chandra Khair, Yudi Jamiatul Krisna Tri Ardiyanto Krisnita Dwi Jayanti Lembayun, Dita Aulia Putri Lestari, Dania Puji Lilis Masyfufah Listiawan, Nadhila Magda Iftitah Khusful Laila Mahdali, Yahya Masyfufah, Lilis Maulina, Shinta Maylina Surya Wirawati Pribadi Mega, Adhella Eria miranti, putri Mohammad Yusuf Setiawan Mohammad Yusuf Setiawan Mohammad Yusuf Setiawan Mohammad Yusuf Setiawan Muhadi Muhadi, Muhadi Muhammad Ravanza Nayara Mukharama, Kusnul Aula Munasri, Eka Nathratul Ayeshah Binti Zulkifli Nathratul Ayeshah Binti Zulkifli Nathratul Ayeshah Binti Zulkifli Niken Grah Prihartanti Nikmah, Nur Hidayatul Ningrum, Listiana Dewi Widya Novana, Firnalia Ellen Novianti, Siti Nudji, Bambang Nugraha, Dendy Bachtiar Nur Hidayatul Nikmah Nur lina Nurfadilla, Destiani Irma Ody Mustafa Prawiryanto Ohoiwutun, Tracy Cathleen Okky Sandi Ariyanto Pribadi, Maylina Surya Wirawati Prihartanti, Niken Grah Priscilia Nanda Yunita Puryanti Puspadewi, Intan Putra, Aji Wahyu Putra, Yunior Bimasekti Putri Aulia, Farady Qamariyah, Selviatuul Qurrotu Aini, Dwi Rafidzal, Muhammad Aqila Rafky Prasetya Hariono Rahmawati, Andini Yunita Rahmawati, Ayu Isnaini RB. Mochammad Tahta Pangestu Reynaldo Prasetyawan Rifa, Muhammad Fadkhan Rin Marini Rizky, M.Risya Robiatul Adhawiyah Romadhon, Mohammad Syaifullah Anam Roslinawati, Natasya Safara, Dian Safrudin, M. Salshabilla Fitri Saptya, Shavira Sari, Ayu Nofita Serlly Frida Drastyana Serlly Frida Drastyana Setiawan, Mohammad Yusuf Setyawijaya, Laudya Aurel Shella Nanda Tri Rahayu Silvia Catalan Ambag Siti Novianti Siti Novianti Siti Novianti Solihin, Asri Handayani Sulistyoadi Sulistyoadi, Sulistyoadi Susilarti Susilarti Syafanny, Lutfiah Dwi Amanda Syafira Nulia Ta’adi Ta’adi Titin Wahyuni Titin Wahyuni Triesnawati, Dina Alriani Trijulianto, Andri Waffa Kesa Andin Pujanggi Wahyuni, Titin Widi Astuti Yanuarika, Satria Yulianita, Novi Eka Zawza Firdausi Ramadhani, Azzrinita