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All Journal MIX : Jurnal Ilmiah Manajemen Jurnal Dimensi International Journal of Artificial Intelligence Research Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Jurnal Organisasi Dan Manajemen Jurnal Pendidikan Terbuka Dan Jarak Jauh Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA) SEIKO : Journal of Management & Business Alignment: Journal of Administration and Educational Management JOURNAL OF APPLIED BUSINESS ADMINISTRATION PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Journal of Economics, Business, and Government Challenges Jurnal Manajemen Enrichment : Journal of Management Jurnal Trias Politika Coopetition : Jurnal Ilmiah Manajemen Jurnal Ekonomi Moestopo International Review on Social, Humanities, and Sciences (MIRSHuS) Unram Journal of Community Service (UJCS) Journal of Economics Review (JOER) Paradoks : Jurnal Ilmu Ekonomi Majapahit Journal of Islamic Finance dan Management Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Majapahit Journal of Islamic Finance dan Management JER Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Joko Rizkie Widokarti
Universitas Terbuka
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Work Talenta DNA as A Catalyzer Employee Performance Catur Priyadi; Emiliana Sri Pudjiarti; Joko Rizkie Widokarti; Syahrial Shaddiq
International Journal of Artificial Intelligence Research Vol 9, No 1.1 (2025)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v9i1.1.1587

Abstract

Based on the identification of the problems explained above, this research proposal will focus on two research problems that can be formulated, namely: How is the individual behavior model based on a dynamic attitude to always follow the work culture to improve performance and. Is the proposed new concept of Work DNA Talent (WDT) able to bridge the relationship between leadership transformation and employee performance The three basic theoretical approaches that have been described previously, namely Talent Management theory, DNA theory, and Work Culture theory, are the basis for developing a new concept called Work Talent DNA (WTD). statistical analysis using structural equation models (SEM) through Analysis Moment of Structural (AMOS) software. 24.00. probability sampling with the Proportionate Stratified Random Sampling method. The population is 270 Millennial Generation ASN. The research findings prove that this concept has a significant effect on improving Employee Performance. Thus, Work Talent DNA acts as a mediating variable that links Transformational Leadership with Employee Performance, thus providing a new contribution to the development of modern human resource management theory
Integrasi Strategi Pemasaran Konten Berbasis Web dan Instagram dalam Membangun Keintiman Pelanggan: Studi Kasus pada Wisatawan Generasi Z Joko Rizkie Widokarti; Shine Pintor Siolemba Patiro; Donni Juni Priansa
Kaganga:Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora Vol. 9 No. 3 (2026): Kaganga: Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/68yz5s10

Abstract

This study aims to analyze web-based marketing mechanisms integrated with content marketing strategies and social media to enhance customer intimacy at the Gunung Puntang tourist destination. The research method uses an applied qualitative approach based on literature review, a designed web and Instagram platform, and three informants. The results illustrate the importance of integrating content customization (tailoring), informative coaching, and interactive partnerships, which have created an inclusive digital marketing ecosystem at Gunung Puntang. This research contributes to the discourse of smart tourism by demonstrating how digital marketing can be optimized to preserve and promote hybrid historical-natural destinations through enhancing customer intimacy. The study's conclusion illustrates that the integration of website-based content strategies and Instagram has proven effective in building customer intimacy among Generation Z tourists at Gunung Puntang. Keywords: Content Marketing, Customer Intimacy, Mount Puntang.
The Effect of Incentives and Work Facilities on Job Loyalty with Employee Satisfaction as a Mediation Variable at PT. Samudera Indonesia Jambi Nila Putria; Arthur Sitaniapessy; Joko Rizkie Widokarti
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.991

Abstract

This study aims to analyze the effect of incentives and work facilities on job loyalty with employee satisfaction as a mediating variable at PT. X. This research employed a quantitative approach using the SEM-PLS method. Data were collected through questionnaires involving 92 employees selected using Total Population Sampling techniques. The research instrument used a Likert scale. The results showed that incentives and work facilities have a positive and significant effect on employee satisfaction and job loyalty. Employee satisfaction also has a positive effect on job loyalty and mediates the influence of incentives and work facilities on job loyalty. This study concludes that providing proper incentives and adequate work facilities can improve employee satisfaction and strengthen employee job loyalty within the organization.
The Effect of E-Service Quality and User Interface of PLN Mobile Application on Customer Satisfaction with Customer Trust as an Intervening Variable Muhamad Sovian Ilham; Arthur Sitaniapessy; Joko Rizkie Widokarti
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.888

Abstract

The utilization of information technology through the PLN Mobile application is crucial for improving service quality and customer satisfaction. However, a thorough evaluation of the influence of e-service quality and user interface on customer satisfaction, especially in the UP3 Ambon region, is still needed. This study aims to analyze the direct effect of e-service quality and user interface on customer satisfaction, as well as the role of customer trust as an intervening variable. The research uses a quantitative approach, with data collected via a questionnaire from 60 respondents who are users of the PLN Mobile application. Data analysis was carried out using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS-SEM) approach. The results of the study indicate that e-service quality has a positive and significant effect on customer satisfaction as well as on customer trust. The user interface also has a positive and significant effect on both customer satisfaction and customer trust. Moreover, customer trust has been proven to have a positive and significant effect on customer satisfaction. The customer trust variable also acts as a significant mediating variable in the relationship between e-service quality and customer satisfaction, as well as between user interface and customer satisfaction. Thus, all research hypotheses (Ha1–Ha7) are accepted. These findings emphasize the importance of e-service quality and user interface in enhancing customer satisfaction and trust toward PLN’s digital services.
The Effect of Incentives and Work Facilities on Job Loyalty with Employee Satisfaction as a Mediation Variable at PT. Samudera Indonesia Jambi Nila Putria; Arthur Sitaniapessy; Joko Rizkie Widokarti
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.991

Abstract

This study aims to analyze the effect of incentives and work facilities on job loyalty with employee satisfaction as a mediating variable at PT. X. This research employed a quantitative approach using the SEM-PLS method. Data were collected through questionnaires involving 92 employees selected using Total Population Sampling techniques. The research instrument used a Likert scale. The results showed that incentives and work facilities have a positive and significant effect on employee satisfaction and job loyalty. Employee satisfaction also has a positive effect on job loyalty and mediates the influence of incentives and work facilities on job loyalty. This study concludes that providing proper incentives and adequate work facilities can improve employee satisfaction and strengthen employee job loyalty within the organization.
Dampak E-Service Quality, Kepercayaan dan Kepuasaan Terhadap Niat Pembelian Ulang Joko Rizkie Widokarti; Arthur Sitaniapessy; Harry Anthony Pierre Sitaniapessy
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 4 No. 2 (2023): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v4.i2.p379-390

Abstract

Nowadays, consumer purchasing behavior is increasingly shifting to online purchases which promise a lot of convenience. This study aims to examine the effect of E- Service Quality, Trust, and Customer Satisfaction on repurchase intentions in the context of online purchases on e-commerce sites in Indonesia. The sample size in this study was 177 respondents. Hypothesis testing was carried out using multiple regression analysis. The results showed that e-service quality, customer trust as well as customer satisfaction had a positive impact on repurchase intention.
Small Business Performance Drivers; Market Orientation and Business Capabilities Perspectives Helman Fachri; Joko Rizkie Widokarti; Harry A.P. Sitaniapessy
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 5 No. 1 (2024): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v5.i1.p610-625

Abstract

This research, focusing on Sambas Regency, investigates how Market Orientation and Business Capabilities influence small business performance in the West Kalimantan - Sarawak border area. Through a survey of 50 small business owners operating via the Aruk Border Post, the study found that both Market Orientation and Business Capabilities significantly impact business performance. Market orientation, requiring significant resources and focus, business capabilities, and support for performance improvement are crucial factors. The study recommends prioritizing innovation and adaptation to market needs, enhancing collaboration and resource optimization, and utilizing cross- border cooperation and digital technology for broader market access to develop business strategies sustainably.
The Impact of Workload, Burnout, and Organizational Commitment on Cyberloafing Actions Maya Sri Anindita; Arthur Sitaniapessy; Joko Rizkie Widokarti
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 5 No. 2 (2024): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v5.i2.p786-800

Abstract

This study analyzes the influence of workload, burnout, and organizational commitment on cyberloafing actions. The rapid advancement of technology has led to significant changes in work patterns. A negative effect of internet technology is the indication that internet usage has no relation to work-related interests (cyberloafing). Increasing workloads have caused burnout and impacted organizational commitment. The method used in this research is quantitative. The test results show that, of the three hypotheses tested, one hypothesis was not supported, namely the effect of workload on cyberloafing." This study concludes that organizations need clear regulations and internet usage monitoring. Development and training are also necessary to build a culture of innovation and creativity.
Pengaruh Perkembangan Teknologi dan Pengembangan Kompetensi Sumber Daya Manusia melalui Motivasi Kerja terhadap Kualitas Pelayanan pada Kantor Kelurahan di Kota Ambon Levian Levian; Sri Langgeng Ratnasari; Joko Rizkie Widokarti
JURNAL DIMENSI Vol 15, No 2 (2026): Jurnal Dimensi (July 2026)
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/dms.v15i2.9307

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh perkembangan teknologi dan pengembangan sumber daya manusia (SDM) berbasis kompetensi terhadap kualitas pelayanan publik, baik secara langsung maupun melalui motivasi kerja sebagai variabel mediasi, pada kantor-kantor kelurahan di Kota Ambon. Penelitian ini dilatarbelakangi oleh masih rendahnya pemanfaatan teknologi digital dalam pelayanan publik serta belum optimalnya pengembangan kompetensi dan motivasi kerja aparatur kelurahan. Penelitian menggunakan pendekatan kuantitatif dengan jenis penelitian verifikatif. Populasi penelitian berjumlah 100 pegawai kelurahan, dan seluruhnya dijadikan sampel menggunakan teknik sensus (saturated sampling). Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling berbasis Partial Least Squares (SEM-PLS). Hasil penelitian menunjukkan bahwa perkembangan teknologi berpengaruh positif dan signifikan terhadap motivasi kerja (koefisien 0,318) dan terhadap kualitas pelayanan (koefisien 0,426). Pengembangan kompetensi SDM juga berpengaruh positif dan signifikan terhadap motivasi kerja (koefisien 0,398) dan kualitas pelayanan (koefisien 0,352). Motivasi kerja berpengaruh positif dan signifikan terhadap kualitas pelayanan (koefisien 0,516). Hasil uji mediasi membuktikan bahwa motivasi kerja secara signifikan memediasi pengaruh perkembangan teknologi (indirect effect 0,220) maupun pengembangan kompetensi SDM (indirect effect 0,130) terhadap kualitas pelayanan. Penelitian ini menyimpulkan bahwa peningkatan kualitas pelayanan publik di kelurahan Kota Ambon dapat dicapai melalui investasi berkelanjutan pada infrastruktur teknologi, penyusunan program pengembangan kompetensi berbasis kebutuhan jabatan, serta penguatan motivasi kerja pegawai melalui sistem penghargaan dan lingkungan kerja yang suportif.
Co-Authors Agnes Marisca Dian Sari Agus Sudarya Albert Gamot Malau Andy Ismail Anggaraeni, Ni Made Anindita, Maya Sri Arthur Sitaniapessy Arthur Sitaniapessy Arthur Sitaniapessy Ayati, Syari Bayu Bastian Jumena Catur Priyadi Charisma Pamungkas Damayanti, Prisila Donni Junipriansa Dwinto Martri Aji Buana Eduard Yohannis Tamaela Eliaki Gulo Emiliana Sri Pudjiarti Endi Rekarti, Endi Faizal Madya Faizul Mubarok Ginanjar Aji Satya Graha Ginta Ginting Gulo, Eliaki Hadisun, Hadisun Hamsani Hamsani, Hamsani Harry A. P. Sitaniapessy Helman Fachri Hendrian Hendrian, Hendrian Hety Budiyanti Ida Ayu Elma Putri Wulandari Kabul Wahyu Utomo Kardiman Kardiman Levian Levian Lumbangaol, Lasando Martino Wibowo Maulana Mukhlis Maya Sri Anindita Meliala, Janita S Milcha Handayani Tammubua Muhamad Sovian Ilham Muji Gunarto Mustikoaji, Daru Natalia, Ribka Nila Putria Novalien Carolina Lewaherilla Paken Pandiangan Putranto, Johan Tri Riswidiantoro Riswidiantoro Sakina Nusarifa Tantri Selfi Budi Helpiastuti Shine Pintor Siolemba Patiro Siaila, Steven Sri Langgeng Ratnasari St. Siaila St. Siaila Sucik Puji Utami Sucik Puji Utami SULTAN, ZULKIFLI Syahrial Shaddiq Taufik Kurrohman Triana, Mika Turmudi Yenny Maya Dora Yoke Levana Hartono Yudha Budi Abadi Zakki Galib