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All Journal MIX : Jurnal Ilmiah Manajemen International Journal of Artificial Intelligence Research Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Jurnal Organisasi Dan Manajemen Jurnal Pendidikan Terbuka Dan Jarak Jauh SEIKO : Journal of Management & Business Alignment: Journal of Administration and Educational Management JOURNAL OF APPLIED BUSINESS ADMINISTRATION PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Journal of Economics, Business, and Government Challenges Jurnal Manajemen Enrichment : Journal of Management Jurnal Trias Politika Coopetition : Jurnal Ilmiah Manajemen Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Jurnal Ekonomi Moestopo International Review on Social, Humanities, and Sciences (MIRSHuS) Unram Journal of Community Service (UJCS) Journal of Economics Review (JOER) Paradoks : Jurnal Ilmu Ekonomi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Majapahit Journal of Islamic Finance dan Management JER
Joko Rizkie Widokarti
Universitas Terbuka
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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IMPACT OF FLEXIBLE WORK, TECHNOSTRESS ON PERFORMANCE WITH SUPERVISOR SUPPORT AS A MODERATING VARIABLE Turmudi; Meliala, Janita S; Widokarti, Joko Rizkie
Moestopo International Review on Social, Humanities, and Sciences Vol. 5 No. 1 (2025)
Publisher : Universitas prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/mirshus.v5i1.87

Abstract

After the COVID-19 pandemic, many organizations asked employees to return to conventional work arrangements. However, the worsening air quality in DKI Jakarta led the government to implement a work from home policy for civil servants. Concerns have arisen about the performance of civil servants if work from home a form of flexible working arrangement, is implemented permanently. Thus, this research is performed to investigate the influence of flexible working arrangement on performance, incorporating technostress as an independent variable and supervisor support as a moderating variable. Using a quantitative method, 507 civil servants in DKI Jakarta who experienced flexible working arrangement for at least six months participated in the study. Data were collected via an online questionnaire and analyzed using multiple regression and moderation regression methods. The results revealed that flexible working arrangement positively and significantly influences employee performance. Technostress negatively and significantly affects performance. Supervisor support strengthens the positive impact of flexible working arrangement on performance, but its moderating effect on technostress is non-significant. Thus, while flexible working arrangement improves performance, and technostress hinders it, the negative impact of technostress can be mitigated by supervisor support, reducing its significance. This research underscores the importance of balancing flexible work arrangements with adequate supervisor support to enhance civil servants' performance.
Analisis Perencanaan Sumber Daya Manusia Kesehatan dengan Metode WISN di IGD dan Instalasi Hemodialisa RSUD Dr. Darsono Kabupaten Pacitan Putranto, Johan Tri; Agus Sudarya; Joko Rizkie Widokarti
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 4 (2025): Alignment: Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/v9513y22

Abstract

The Workload Indicator Staff Need (WISN) method is a resource management tool used to calculate workforce needs based on the workload for certain types of workers, especially in the health sector. This study aims to analyze health human resources in the Emergency Installation and Hemodialysis Room of dr. Darsono Hospital, Pacitan Regency in 2024. The research design used was to conduct direct observation of health workers and document review to obtain the amount of time spent on each activity pattern of implementing staff in the Emergency Installation and Hemodialysis Room of dr. Darsono Hospital. Observations used work sampling techniques. The population and sample in this study were 30 health workers who worked in the Emergency Installation and Hemodialysis Room. Data analysis in this study used WISN analysis. The results of the study show that in the Emergency Installation there is still a shortage of health workers of 12 people, while in the Hemodialysis Room there is a shortage of health workers of 34 people. This study can be concluded that there is an influence between available working time, health worker activities, workload standards, slack factors, and calculations of health workers in the Emergency Installation and Hemodialysis Room, so that the hospital that oversees both services is advised to make improvements in terms of the division of health worker tasks.   Keywords: WISN, Health Human Resources, Hospital
Pengaruh Kepemimpinan dan Kedisiplinan Terhadap Kinerja Karyawan Kantor Dinas Kesehatan Kab. Pacitan dengan Budaya Organisasi Sebagai Variabel Moderasi Mustikoaji, Daru; Agus Sudarya; Joko Rizkie Widokarti
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 4 (2025): Alignment: Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/47562y79

Abstract

Tujuan Penelitian ini adalah menganalisa pengaruh kepemimpinan dan kedisiplinan terhadap kinerja karyawan di Dinas Kesehatan Kabupaten Pacitan dengan variabel budaya organisasi sebagai variabel moderasi. Penelitian ini merupakan penelitian kuantitatif. Penelitian ini dilakukan pada Karyawan Kantor Dinas kesehatan Kabupaten Pacitan dengan populasi sebanyak 109 responden. Sampel yang digunakan adalah Total Sampling yaitu 109 responden. Variabel independen pada penelitian ini adalah kepemimpinan (X­1), Kedisiplinan (X2) variabel moderasi adalah budaya organisasi (M), dan variabel dependen adalah kinerja karyawan (Y). Pengukuran variabel dilakukan dengan menggunakan skala Likert. Analisis data dilakukan dengan menggunakan analisa statistic dengan software SPSS 26. Hasil analisis menunjukkan bahwa ada pengaruh kepemimpinan terhadap kinerja karyawan di Kantor Dinas Kesehatan Kabupaten Pacitan dengan nilai Sig. 0,006, ada pengaruh kedisiplinan terhadap kinerja dengan nilai Sig 0,019 dan pengaruh budaya organisasi terhadap kinerja karyawan di Kantor Dinas Kesehatan Kabupaten Pacitan Sig. 0,016. Variabel kepemimpinan dan budaya organisasi secara simultan mepengaruhi kinerja karyawan dengan nilai Sig. 0,009. Budaya Organisasi sebagai variabel moderasi dapat memperkuat pengaruh kepemimpinan dan kedisiplinan terhadap kinerja karyawan kantor Dinas Kesehatan Kabupaten Pacitan. Dalam meningkatkan kepemimpinan dapat dilakukan dengan selalu memberikan bimbingan, masukan-masukan terhadap bawahan, mampu mengatasi setiap masalah dalam pekerjaan, dan juga harus mempunyai sikap dan tanggung jawab di dalam perusahaan. Kata Kunci : Kepemimpinan, Kedisiplinan, Budaya Organisasi, Kinerja Karyawan
Pengaruh Kepemimpinan Transformasional dan Tingkat Pendidikan terhadap Perilaku Inovatif Karyawan PT MP dengan Budaya Organisasi sebagai Mediator Natalia, Ribka; Agus Sudarya; Joko Rizkie Widokarti
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 5 (2025): Journal Of Administration and Educational Management (ALIGNMENT)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/aky4y139

Abstract

This study aims to analyze the influence of transformational leadership and education level on the innovative behavior of employees at PT MP, with organizational culture as a mediating variable. The research method used a quantitative approach with a survey design on the entire employee population of 107 employees. Data analysis was conducted using Structural Equation Modeling with Partial Least Squares (SEM-PLS) through evaluation of the measurement model and structural model to assess the direct and indirect relationships between variables. The results show that transformational leadership and education level do not have a significant direct effect on employee innovative behavior. However, both have a significant influence on organizational culture. Organizational culture was shown to act as a full mediator in the relationship between transformational leadership and innovative behavior, while mediation in the relationship between education level and innovative behavior was insignificant. The conclusion of this study is that organizational culture plays a significant role in encouraging employee innovative behavior, while work experience and intrinsic motivation are aspects that need to be strengthened to increase innovation within PT MP.   Keywords: Transformational Leadership, Education Level, Organizational Culture
Penguatan Ekonomi Berkelanjutan Berbasis Manajemen Administrasi Usaha Budidaya Ikan Nila: Strengthening a Sustainable Economy Based on Administrative Management of Tilapia Cultivation Businesses Rekarti, Endi; Mubarok, Faizul; Wibowo, Martino; Sultan, Zulkifli; Widokarti, Joko Rizkie
PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 9 No. 10 (2024): PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tilapia is a popular type of fish in the global aquaculture industry, with the advantage of genetically enhanced strains for fast growth and feed efficiency. However, cultivators often need help with administrative management, suboptimal productivity, and limited knowledge about the latest cultivation technology. The community service program, which involves the Berkah Jaya tilapia cultivator group in Pandeglang, aims to increase understanding and overcome these challenges through assistance focusing on locally based solutions. Strategies include disease control, water quality management, and infrastructure improvements. Adopting appropriate technology and improving group administrative management are the main strategies for achieving sustainability and increasing productivity in tilapia farming.
Dampak E-Service Quality, Kepercayaan dan Kepuasan Terhadap Niat Pembelian Ulang Widokarti, Joko Rizkie; Sitaniapessy, Arthur; Sitaniapessy, Harry Anthony Pierre
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v4.i2.p379-390

Abstract

Nowdays, consumer purchasing behavior is increasingly shifting to online purchases which promise a lot of convenience. This study aims to examine the effect of E-Service Quality, Trust, and Customer Satisfaction on repurchase intentions in the context of online purchases on e-commerce sites in Indonesia. The sample size in this study was 177 respondents. Hypothesis testing was carried out using multiple regression analysis. The results showed that e-service quality, customer trust as well as customer satisfaction had a positive impact on repurchase intention.
Small Business Performance Drivers; Market Orientation and Business Capabilities Perspectives Fachri, Helman; Widokarti, Joko Rizkie; Sitaniapessy, Harry A. P.
Public Policy Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Lembaga Penelitian & Pengabdian Masyarakat (LPPM) STIA Said Perintah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v5.i1.p610-625

Abstract

This research, focusing on Sambas Regency, investigates how Market Orientation and Business Capabilities influence small business performance in the West Kalimantan - Sarawak border area. Through a survey of 50 small business owners operating via the Aruk Border Post, the study found that both Market Orientation and Business Capabilities significantly impact business performance. Market orientation, requiring significant resources and focus, business capabilities, and support for performance improvement are crucial factors. The study recommends prioritizing innovation and adaptation to market needs, enhancing collaboration and resource optimization, and utilizing cross-border cooperation and digital technology for broader market access to develop business strategies sustainably.
Socialization of Benefits and Management Training in Village-Owned Enterprises as an Effort to Improve Community Welfare in Pamijahan District, Bogor Regency Patiro, Shine Pintor Siolemba; Damayanti, Prisila; Hendrian, Hendrian; Rekarti, Endi; Mubarok, Faizul; Widokarti, Joko Rizkie; Lumbangaol, Lasando
Unram Journal of Community Service Vol. 6 No. 1 (2025): March
Publisher : Pascasarjana Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/ujcs.v6i1.852

Abstract

This Community Service (PkM) activity was carried out in Paminjahan District, Bogor Regency, with the target of RT/RW, Hamlet Head, Village BPD, village government officials, and Village-Owned Enterprises (BUMDes) Management. The business actors involved are those who have businesses in the field of trade and services. This PkM activity was carried out to provide public and business actors with an understanding of the legality, goals, and benefits of BUMDes for increasing development and improving the welfare and prosperity of the community fairly and equitably. Through an increase in Village Original Income (PADes) income, business activities are expected to continue to develop by paying attention to and implementing supporting factors for business activities. Thus, the PkM activities held include socializing about the legality, goals, and benefits of BUMDes and socializing about professional human resource management in managing BUMDes in the village. The socialization was adjusted to the problems and needs faced by BUMdes administrators in Paminjahan District, Bogor Regency. The method of implementing the activity consists of three stages. First, the preparation stage includes pre-survey, team formation, making and submitting proposals, coordinating teams and partners, and preparing training tools and materials. The second stage is the program implementation stage in the form of socialization. Socialization is carried out through counseling (material presentation) and discussion. The third stage is the evaluation and reporting stage. The evaluation was carried out by comparing the conditions of partners before and after the program's implementation with interview and observation methods. After that, a report was prepared for further publication. The material presented in the socialization was in the form of the Legality of BUMDes, as well as the benefits and goals of BUMDes towards increasing development and prosperity for all communities in the village. Based on the results of the implementation, the objectives of this implementation can be broadly achieved, which is shown through the improvement of the value order of society in the field of education, especially in economics.
Formulasi Kebijakan Pelestarian Kebudayaan dalam Pengembangan Pariwisata di Kabupaten Natuna Hadisun, Hadisun; Mukhlis, Maulana; Widokarti, Joko Rizkie
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v9i6.15454

Abstract

Tantangan terbesar dalam mengembangkan pariwisata di Kabupaten Natuna adalah bagaimana mempertahankan dan melestarikan kebudayaan lokal. Saat ini, penurunan kelestarian budaya masih terus berlangsung sebagai akibat dari kebijakan pembangunan daerah yang belum memprioritaskan pelestarian kebudayaan. Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis faktor-faktor penyebab menurunnya kelestarian kebudayaan dan memformulasikan kebijakan yang efektif dalam melestarikan kebudayaan di Kabupaten Natuna agar dapat di manfaatkan dalam pengembangan pariwisata di Kabupaten Natuna. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan teknik wawancara mendalam, studi dokumentasi dan diskusi terpumpun (FGD) untuk mengumpulkan data dari berbagai pemangku kepentingan termasuk pemerintah daerah, komunitas dan pelaku budaya. Hasil penelitian menunjukkan bahwa minimnya Sumber Daya Manusia dan sumberdaya finansial yang tidak berimbang dengan luasnya urusan kebudayaan serta seringnya perpindahan urusan kebudayaan dari satu dinas ke dinas lainnya dengan struktur organisasi bidang kebudayaan yang sempit menjadi faktor utama penyebab menurunnya kelestarian kebudayaan di Kabupaten Natuna Kajian ini menghasilkan rekomendasi kebijakan berupa peningkatan sumber daya manusia dan sumber daya finansial; penguatan kelembagaan kebudayaan; peningkatan edukasi budaya; dan pengembangan pariwisata budaya.
The Effect of E-Service Quality and User Interface of PLN Mobile Application on Customer Satisfaction with Customer Trust as an Intervening Variable Muhamad Sovian Ilham; Arthur Sitaniapessy; Joko Rizkie Widokarti
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 1 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i1.888

Abstract

The utilization of information technology through the PLN Mobile application is crucial for improving service quality and customer satisfaction. However, a thorough evaluation of the influence of e-service quality and user interface on customer satisfaction, especially in the UP3 Ambon region, is still needed. This study aims to analyze the direct effect of e-service quality and user interface on customer satisfaction, as well as the role of customer trust as an intervening variable. The research uses a quantitative approach, with data collected via a questionnaire from 60 respondents who are users of the PLN Mobile application. Data analysis was carried out using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS-SEM) approach. The results of the study indicate that e-service quality has a positive and significant effect on customer satisfaction as well as on customer trust. The user interface also has a positive and significant effect on both customer satisfaction and customer trust. Moreover, customer trust has been proven to have a positive and significant effect on customer satisfaction. The customer trust variable also acts as a significant mediating variable in the relationship between e-service quality and customer satisfaction, as well as between user interface and customer satisfaction. Thus, all research hypotheses (Ha1–Ha7) are accepted. These findings emphasize the importance of e-service quality and user interface in enhancing customer satisfaction and trust toward PLN’s digital services.
Co-Authors Agnes Marisca Dian Sari Agus Sudarya Albert Gamot Malau Andy Ismail Anggaraeni, Ni Made Anindita, Maya Sri Arthur Sitaniapessy Arthur Sitaniapessy Ayati, Syari Bayu Bastian Jumena Catur Priyadi Charisma Pamungkas Damayanti, Prisila Dwinto Martri Aji Buana Eduard Yohannis Tamaela Eliaki Gulo Emiliana Sri Pudjiarti Endi Rekarti, Endi Faizal Madya Faizul Mubarok Ginanjar Aji Satya Graha Ginta Ginting Gulo, Eliaki Hadisun, Hadisun Hamsani Hamsani, Hamsani Harry A. P. Sitaniapessy Helman Fachri Hendrian Hendrian, Hendrian Hety Budiyanti Ida Ayu Elma Putri Wulandari Kabul Wahyu Utomo Kardiman Kardiman Lumbangaol, Lasando Martino Wibowo Maulana Mukhlis Meliala, Janita S Milcha Handayani Tammubua Muhamad Sovian Ilham Muji Gunarto Mustikoaji, Daru Natalia, Ribka Novalien Carolina Lewaherilla Paken Pandiangan Putranto, Johan Tri Riswidiantoro Riswidiantoro Sakina Nusarifa Tantri Selfi Budi Helpiastuti Shine Pintor Siolemba Patiro Siaila, Steven St. Siaila St. Siaila Sucik Puji Utami Sucik Puji Utami SULTAN, ZULKIFLI Syahrial Shaddiq Taufik Kurrohman Triana, Mika Turmudi Yenny Maya Dora Yoke Levana Hartono Yudha Budi Abadi Zakki Galib