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All Journal GANEC SWARA SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] Madaniya Journal of Innovation Research and Knowledge Jurnal Bisnis dan Kewirausahaan Media Bina Ilmiah Jurnal Ekbis (Ekonomi & Bisnis) Journal of Education, Social & Communication Studies Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan Jurnal Akademisi Vokasi Jurnal Penelitian Terapan Mahasiswa
Putra Yudistira, Cokorda Gede
Politeknik Negeri Bali
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PENINGKATAN PENJUALAN MAIN COURSE MENU PADA PREGO RESTAURANT THE WESTIN RESORT NUSA DUA – BALI (PENDEKATAN MENU ENGINEERING) KADEK MARTINADEVIE KUSUMA WARDANI; COKORDA GEDE PUTRA YUDISTIRA; NI KETUT SUCIANI; KASIANI KASIANI
GANEC SWARA Vol 17, No 1 (2023): Maret 2023
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v17i1.406

Abstract

Along with the development of the number of tourist visits, also grows various stars hotels in Bali which causes room revenue is no longer the only large income for the hotel so that there is a need for additional sources of income for the hotel, which is restaurants. This research aims to determine the menu mix and contribution margin, and to find out the menu classification also the efforts made to increase sales volume. This research used analysis method with menu engineering approach. This analysis approach used to assess the popularity and profit of a menu item. The results of this research show 32% of the menu included in the “stars” category, 36% of the menu included in the “plowhorses” category, 4% of the menu included in the “puzzles” category, and 28% of the menu included in the “dogs” category. So, the efforts that should be made such as: maintaining the quality, reducing the portion of the menu, menu placement, up to the menu name change.
IMPLEMENTASI KEBIJAKAN PELATIHAN DALAM UPAYA MENINGKATKAN KINERJA KARYAWAN PADA HUMAN RESOURCES DEPARTMENT DI THE APURVA KEMPINSKI BALI Nyoman Omy Trisna Dewi; I Ketut Pasek; Kasiani Kasiani; I Made Sarjana; Cokorda Gede Putra Yudistira; AA Ayu Mirah Kencanawati; Lily Marheni
Media Bina Ilmiah Vol. 17 No. 9: April 2023
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33578/mbi.v17i9.361

Abstract

The purpose of this research is to determine the implementation of training policies in an effort to improve employee performance in the human resources department at The Apurva Kempinski Bali, along with the obstacles that occur. This research uses descriptive qualitative method with technique of collecting data such as observation, interviews, and documentation. The Apurva Kempinski Bali focuses on the training policy program as one of the right policies to instill a work spirit that is in line with company values. Training is not only given to new employees as an orientation step, but also given to old employees as long as there is a gap between the abilities or expertise of the employees concerned by the needs of the organization. The process of implementation training policies in an effort to improve employee performance starts from analyzing training needs and, this becomes the basis for determining the material and duration of time to be provided. Then determine the training objectives, followed by determining the training methods, namely Role Playing, Case Study Method, and Job Rotation. After determine the methods, the implementation of the training policy is in accordance with the predetermined schedule, and the final process is the evaluating of the training policy program. Obstacles in implementing training policies in an effort to improve employee performance are the absence of a Training and Development Manager who focuses on supervising, coaching and reporting on any developments that occur during the implementation of the training policy program, and limited funds provided to conduct training.
ANALISIS KNOWLEDGE MANAGEMENT DAN TALENT MANAGEMENT TERHADAP EMPLOYEE ENGAGEMENT KATARINA PINGKAN; COKORDA GEDE PUTRA YUDISTIRA; UPAYANA WIGUNA EKA SAPUTRA
GANEC SWARA Vol 17, No 3 (2023): September 2023
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v17i3.533

Abstract

Employees who feel engaged to the company will work optimally and are committed. Therefore, the company must optimize the available human resources. The purpose of this research is to analyze and explain the partial and simultaneous effect of knowledge management and talent management on employee engagement at the Holiday Inn Resort Bali Nusa Dua and to find out the efforts to increase employee engagement. The population of this study is 115 employees (contract and permanent). The sample used is 90 people using the Isaac and Michael formula. This study used a quantitative approach with multiple linear regression analysis methods. The results of this study indicate that knowledge management and talent management, has a significant positive effect on employee engagement at the Holiday Inn Resort Bali Nusa Dua. Knowledge management and talent management simultaneously have a significant positive effect on employee engagement at the Holiday Inn Resort Bali Nusa Dua. Knowledge management has a dominant influence on employee engagement. Knowledge management contributes 32.6% to employee engagement while talent management contributes 19.8% to employee engagement. Employee engagement can be explained by 38.8% knowledge management and talent management variables, the rest is explained by other factors or variables outside of this research
Pelatihan Digital Marketing, Budgeting, dan Pelayanan Prima pada Desa Wisata Ekologis Nyambu Gede Sedana Wibawa Yasa; Ni Ketut Vini Elfarosa; Ni Putu Rita Sintadevi; Cokorda Gede Putra Yudistira
Madaniya Vol. 4 No. 4 (2023)
Publisher : Pusat Studi Bahasa dan Publikasi Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53696/27214834.606

Abstract

Desa Wisata Ekologis (DWE) Nyambu, yang terletak di Desa Nyambu, kec. Kediri, kab. Tabanan memiliki perbatasan yang bersebelahan dengan Kabupaten Badung, Pengelolaan echo tourism atau wisata budaya di desa ini dikelola oleh BUMDes Desa Nyambu. Permasalahan yang dialami BUMDes Desa nyambu sendiri terletak pada sepinya kunjungan wisatawan karena kurangnya informasi yang terpublish, selain itu desa memiliki unit pengelolaan sampah yang mandet karena penganggaran yang keliru. Selain itu desa memiliki unit simpan pinjam dimana pegawai unit simpan pinjam yang belum maksimal dalam melakukan pelayanan terhadap nasabah. Dalam memecahkan persoalan yang ada maka dilakukan pelatihan dan pendampingan dimana Metode pelatihan dirancang untuk menyampaikan informasi tentang Digital Marketing, Budgeting, serta Pelayanan Prima. Selain materi pelatihan juga dilakukan dengan metode praktik langsung agar peserta dapat mengaplikasikan secara langsung ilmu yang diperoleh. Peserta pelatihan sebanyak 30 orang yang merupakan anggota BUMDes serta masyarakat yang ikut andil dalam kegiatan usaha yang dilakukan di Desa Nyambu. Adapun hasil pelatihan ini yaitu konten media social untuk menaikkan engagement, selain itu dari pelatihan anggaran diperoleh perumusan anggaran yang diharapkan mampu mengcover kegiatan pada BUMDes dan dari pelatihan pelayanan prima diharapkan pegawai BUMDes dapat memberikan pelayanan yang baik kepada nasabah dan pelanggan.
Chapter review of "Fundamental techniques in handling people" from Dale Carnegie's "How to win friends and influence people" Silma, Nazula; Yudistira, Cokorda Gede Putra; Kasiani, Kasiani; Waelan, Waelan; Abdurrahim, Abdurrahim; Sari, Rahma B
Journal of Education, Social & Communication Studies Vol. 1 No. 1 (2024): January 2024
Publisher : PT. MAWAMEDIA JAYAMUSTA BUANASIHA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine Dale Carnegie's "Fundamental Techniques in Handling People," the first chapter of his seminal work "How to Win Friends and Influence People", Through document analysis, we will closely read the chapter, identifying key arguments, practical strategies, and underlying assumptions about human behaviour. We also review relevant secondary literature that provides context and critical analysis of Carnegie's work. We explore Carnegie's three core principles: avoiding criticism, expressing genuine appreciation, and arousing a "deep yearning desire" in others. We analyse the effectiveness of each principle, explore potential limitations, and consider cultural or historical specificities that might influence their application. Conclusion: We synthesize our analysis to evaluate the overall effectiveness of Carnegie's techniques in building positive relationships and achieving personal goals. We also consider the enduring relevance of his advice in the contemporary world. Pedagogical Impact: Finally, we explore the chapter's potential application in educational settings. We consider how its principles can be adapted to enhance interpersonal communication, conflict resolution, and leadership skills in students.
Konsep Tri Hita Karana dan sapta pesona pada desa wisata Penglipuran Budiarta, I Putu; Meirejeki, I Nyoman; Putra Yudistira, Cokorda Gede; Kanca, I Nyoman; Arjana, I Wayan Basi
Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan Vol. 1 No. 1 (2024): March 2024
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/kpsbsl.v1i1.5

Abstract

The aim of this research is to review the tourist village of Penglipuran based on the theory of tourist destination. Penglipuran village is famous as one of the tourist destinations in Bali because of its society, which still preserves its traditional culture in its daily lives. The architecture of buildings and land processing still follows the concept of Tri Hita Karana, the philosophy of Balinese society regarding the balance of relations between God, humans, and their environment. Penglipuran Village succeeded in building tourism that benefited all of their communities without losing their culture and traditions. Penglipuran Village is one of the traditional villages in Bali that still maintains local wisdom until now. One of the local wisdom in Penglipuran village is the arrangement of a community spatial pattern that takes the Tri Mandala concept by dividing the roots into three zones. They are the main zone, middle, and Nista. Customs, values of mutual cooperation and kinship, as well as the local wisdom of the local community are based on the concept of Tri Hita Karana. The research method that we use is a qualitative method and a quantitative method to find bright spots from the papers that we made. The findings show that the tourist village of Penglipuran has already met the criteria as a tourist village destination and also meets the concept of Tri Hita Karana.
EVALUASI KUALITAS PELAYANAN PRIMA CARGO HANDLING TERHADAP KEPUASAN PELANGGAN PADA PT. GAPURA ANGKASA CABANG DENPASAR RACHMA, SHANIA AULIA; KASIANI, KASIANI; KENCANAWATI, AA. AYU MIRAH; YUDISTIRA, COKORDA GEDE PUTRA; MARHENI, LILY; SARJANA, I MADE
GANEC SWARA Vol 17, No 4 (2023): Desember 2023
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v17i4.616

Abstract

This study aims to determine the quality of excellent service to cargo handling service officers at PT. Gapura Angkasa Denpasar Branch to find out the service attributes that require top priority in improvement in order to formulate a strategy for improvement. The population in this study was customer cargo of 2911 people, determining the sample size using the Slovin formula and obtained a sample of 96.7 rounded up to 97 people. The data analysis method used is descriptive statistics, Importance Performance Analysis (IPA), and Customer SatisfAction Index (CSI) with quantitative data types. The results of this study indicate that the quality of service is not entirely satisfactory with the value of the level of conformity 84%, the average value of performance and expectations of 3.92 and 4.67 then the value of the gap is -0.75 and the level of customer satisfAction with the services provided is 78.63% meaning quite satisfied. Service attributes that need improvement are the dimensions of Attitude (Attitude), Attention (Attention) and Appearance (Appearance). The formulated strategy includes, conducting training programs in accordance with standard operating procedures (SOP), implementing 3S procedures (Greetings, Smiles, and Greetings), a new service procedure was made in accordance with the company's standard operating procedures (SOP) and the company held training programs on excellent service quality in proper communication techniques. And provide socialization or counseling, especially about physical and non-physical Appearance, such as dressing, how to convey information in good words, and not offensive
ANALISIS HUBUNGAN MARKETING MIX TERHADAP LOYALITAS KONSUMEN PADA KOFFIELOTS COFFEE & EATERY AGNES MONICA BR SEMBIRING; COKORDA GEDE PUTRA YUDISTIRA; LILY MARHENI
GANEC SWARA Vol 18, No 3 (2024): September 2024
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v18i3.1012

Abstract

Marketing mix is one of the marketing strategies to convey information widely, introduce a product of goods and services, stimulate consumers to give and even create personal preferences for the image of a product. It can be seen that Koffielots Coffee & Eatery experienced a significant decline in sales from January to December. In January, sales were recorded at Rp 17,134,500 with a sales percentage reaching 12%. However, in December, sales dropped drastically to Rp 7,814,500 with a sales percentage of only 5%. The type of research data uses a quantitative approach. The data analysis method uses multiple linear regression. The study shows that the variables Product (X1), Price (X2), Promotion (X3), and Location (X4) have a significant positive effect on Consumer Loyalty (Y). This is evidenced by the positive and significant regression coefficient, as well as the high Adjusted R Square value (80.9%). The high correlation value (ranging from 0.804 to 0.868) indicates that an increase in each variable will tend to increase consumer loyalty in one direction
ANALISIS DAMPAK HARGA DAN KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN BENGKEL TOYOTA AUTO2000 SANUR NI PUTU SYAHDA ADENIA; I WAYAN SUKARTA; COKORDA GEDE PUTRA YUDISTIRA
GANEC SWARA Vol 18, No 3 (2024): September 2024
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v18i3.928

Abstract

Development of automotive industry in Indonesian market opens up opportunities for automotive companies to enter it. This phenomenon has caused intense competition in the automotive sector, including in the workshop industry. To build a sustainable business, it is crucial for workshop industry to develop a long term relationships with customers to enhance their customer loyalty and competitive advantage. Therefore, study was conducted regarding the impact of price and service quality to customer loyalty. Population of this research is customers who use car maintenance services at the Auto2000 Sanur workshop in 2023. Sampling was conducted using purposive sampling method, concentrating on customers who do not use certain service packages. Primary data was gathered by giving questionnaires to 389 participants via social media. The data collected was studied with multiple regression using SPSS software. Findings of the research indicate that both price and service quality have a positive and significant influence to customer loyalty, both partially and simultaneously with a large influence of 86.7%, where the rest is affected by other factors that are not addressed in this study.
ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA BANK BPD BALI CABANG BANGLI A. A. Istri Yunita Pramesti Dewi; Cokorda Gede Putra Yudistira; Ini Wayan Sumetri
EKBIS (Ekonomi & Bisnis) Vol 12 No 2 (2024): Desember 2024
Publisher : POLITEKNIK PIKSI GANESHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/ekbis.v12i2.1499

Abstract

Penelitian ini bertujuan untuk menganalisis dan menjelaskan pengaruh kualitas pelayanan terhadap kepuasan nasabah pada Bank BPD Bali Cabang Bangli. Jenis Data yang digunakan dalam penelitian ini adalah data Kuantitatif. Pengumpulan data dalam penelitian ini dilakukan dengan satu teknik pengumpulan data yaitu Kuesioner. Uji instrumen penelitian ini menggunkan analisis validitas dan reliabilitas. Uji asumsi klasik yang digunakan yaitu uji normalitas, uji heteroskedastisitas, uji linieritas dan Uji Multikolinieritas. Teknik analisis yang digunakan dalam penelitian ini adalah Analisis Regresi Linier Sederhana. Hasil pengolahan data dapat diketahui bahwa kualitas pelayanan berpengaruh terhadap kepuasan nasabah secara signifikan. hal ini dibuktikan berdasarkan nilai t hitung sebesar 6,446 dan nilai signifikan 0,000 dengan nilai t tabel sebesar 1,649 dan nilai a = 0,05, maka dapat disimpulkan bahwa nilai t hitung lebih besar dari nilai t tabel dan nilai signifikan lebih kecil dari nilai a, maka Ho ditolak dan H1 diterima, ini berarti bahwa ada pengaruh yang nyata (signifikan) kualitas pelayanan terhadap kepuasan nasabah. artinya semakin baik kualitas pelayanan yang diberikan maka akan meningkatkan kepuasan nasabah. Dalam uji koefisien determinasi didapatkan hasil data kualitas pelayanan mempengaruhi 95% kepuasan nasabah sisanya 5% dari faktor lain. Kata kunci: Kualitas Pelayanan dan Kepuasan Nasabah
Co-Authors A. A. Istri Yunita Pramesti Dewi AA Ayu Mirah Kencanawati Acharya, Chet Narayan Adisanti Bhaskara Agastya, I Kadek Widhi AGNES MONICA BR SEMBIRING Della Ayuni Fransiska Palma Desak Made Dian Nisa Paramesti Dessy Hariyanti, NK Dewa Ayu Putu Dea Novelia Drs. I Wayan Mudana,M.Si. . Gede Sedana Wibawa Yasa I Gede Iwan Suryadi I Ketut Pasek I Ketut Pasek I Ketut Santra I KOMANG MAHAYANA PUTRA I Made Sarjana I Made Sarjana I Made Widiantara I MADE WIDIANTARA I Nyoman Kanca I Nyoman Meirejeki I Nyoman Sukayasa I Putu Budiarta I Putu Okta Priyana I Wayan Basi Arjana, I Wayan Basi I Wayan Sukarta Ibrahim, Auwal Ahmed Ida Ayu Putu Sri Widnyani IDA BAGUS SANJAYA Ini Wayan Sumetri KADEK ENI MARHAENI KADEK MARTINADEVIE KUSUMA WARDANI Kasiani Kasiani Kasiani Kasiani KASIANI KASIANI KASIANI KASIANI KASIANI KASIANI KASIANI KASIANI Kasiani, Kasiani KATARINA PINGKAN KENCANAWATI, AA. AYU MIRAH Kencanawati, Anak Agung Ayu Mirah Ketut Vini Elfarosa Lily Marheni Maheswari, Made Triana Marheni, Lily Maulida, Ikrima Mazher, Muhammad Ahmad Moh Agus Sutiarso Muh. Nasihin NI KETUT SUCIANI Ni Ketut Vini Elfarosa NI PUTU ASTARI KIRANA NI PUTU MIRA DWI ASTUTI NI PUTU RISHNA KUMALA SAPUTRI Ni Putu Rita Sintadevi NI PUTU SYAHDA ADENIA Ni Wayan Sumetri Nyoman Indah Kusuma Dewi Nyoman Omy Trisna Dewi RACHMA, SHANIA AULIA RESTU DWI ROSALINA Rumini , Ni Luh Putu Inten Sagung Mas Suryaniadi Saputra, I Wayan Andika Saputra, Upayana Wiguna Eka Sari, Rahma B Sharmin, Fatema Silma, Nazula Tjokorda Rania Pratami Waelan Waelan, Waelan