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All Journal JAM : Jurnal Aplikasi Manajemen International Journal of Artificial Intelligence Research JURNAL PENDIDIKAN TAMBUSAI International Journal of Social Science and Business Business Innovation and Entrepreneurship Journal Jurnal Ekonomi Jurnal Marketing Quantitative Economics and Management Studies Jurnal Pengabdian dan Edukasi Sekolah (Jubaedah) Jurnal Pengabdian Masyarakat Akademisi Jurnal Administrasi Sosial dan Humaniora (JASIORA) Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS PMSDU Jurnal Penelitian Pendidikan Indonesia Jurnal Penelitian Multidisiplin Bangsa Jurnal Ilmu Manajemen Dan Pendidikan Greenation International Journal of Economics and Accounting International Journal of Applied Management and Business JKOMED
Susriyanti, Susriyanti
Manajemen, Universitas Putra Indonesia YPTK Padang
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Pengaruh Work Life Balance Dan Pemberian Kompensasi Terhadap Kinerja Dengan Kepuasan Kerja Sebagai Intervening Sarah Rahmiati Meha; Ramdani Bayu Putra; Susriyanti; Hasmaynelis Fitri
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 1 No. 4 (2025): Januari - Maret
Publisher : CV. ITTC INDONESIA

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Abstract

This research aims to determine and analyze whether there is an influence from work-life balance and compensation on employee performance with job satisfaction as an intervention variable for PT Hayati Pratama Mandiri employees, Padang, West Sumatra. This research is a quantitative research with descriptive and explanatory research methods. The population in this study is employees of PT Hayati Pratama Mandiri, Padang, West Sumatra with a total of 54 employees with a research sample of 54 people. Data collection techniques in this research are questionnaires, interviews, and observations. This research model is structural equation modelings (SEM), with analysis tools using SmartPLS 3. The results obtained that work-life balance has a negative and insignificant effect on employee performance. Compensation has a negative and insignificant effect on employee performance. Work-life balance has a positive and significant effect on employee job satisfaction. Compensation has a negative and insignificant effect on employee job satisfaction. Job satisfaction has a negative and insignificant effect on employee performance. Work life balance indirectly through job satisfaction as an intervention variable has a negative and insignificant effect on employee performance. Indirect compensation through job satisfaction as an intervention variable has a negative and insignificant effect on employee performance.
Peran Persepsi,Kognisi Dan Emosi Terhadap Efektivitas Komunikasi Dan Negosiasi Pegawai Di Cafe Naya Ariel Dohan; Fahri Ardiansyah; Muthia Firstry Mayhapdi; Ayunita Fitri; Susriyanti, Susriyanti
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 2 No. 3 (2025): Oktober - Desember
Publisher : CV. ITTC INDONESIA

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The effectiveness of communication and negotiation is not solely determined by logical reasoning and factual information, but is also strongly influenced by psychological factors. This article examines the influence of perception, cognition, and emotion on the effectiveness of communication and negotiation processes. Perception affects how messages and intentions are interpreted, cognition shapes information processing and decision-making, while emotion influences attitudes, behaviors, and negotiation strategies. Using a qualitative approach through literature review, this study analyzes how perceptual differences, cognitive biases, and emotional conditions impact mutual understanding and negotiation outcomes. The results indicate that positive perception, accurate cognitive processing, and effective emotional management significantly enhance communication effectiveness and increase the likelihood of successful negotiations. This study emphasizes the importance of psychological awareness in developing effective communication and negotiation strategies.
Efektivitas Konten Edukatif Tiktok Pada Penjualan Produk Skincare Facetology Melalui Kampanye Pemasaran Juanarti, Anggi; Mila Kurnia Ramadhani; Naimatul Mardiah; Nurfadhila Ikhwani; Susriyanti, Susriyanti
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 2 No. 3 (2025): Oktober - Desember
Publisher : CV. ITTC INDONESIA

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Abstract

Perkembangan media sosial telah mendorong perubahan strategi pemasaran produk skincare, khususnya melalui pemanfaatan platform TikTok. Penelitian ini bertujuan untuk menganalisis efektivitas konten edukatif TikTok terhadap penjualan produk skincare Facetology melalui kampanye pemasaran. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Teknik pengumpulan data dilakukan melalui observasi daring terhadap konten edukatif TikTok Facetology, meliputi karakteristik konten, gaya penyampaian pesan, konsistensi kampanye, serta interaksi audiens. Analisis data dilakukan menggunakan model analisis interaktif Miles, Huberman, dan Saldaña. Hasil penelitian menunjukkan bahwa konten edukatif TikTok berperan penting dalam membangun pemahaman dan kepercayaan konsumen terhadap produk Facetology. Penyampaian informasi yang informatif, kredibel, dan konsisten mendorong keterlibatan audiens serta membantu konsumen dalam proses evaluasi sebelum melakukan pembelian. Dengan demikian, konten edukatif terbukti efektif sebagai strategi kampanye pemasaran yang mendukung penjualan produk skincare di media social.
Analisis Persepsi, Kognisi, dan Emosi dalam Komunikasi Interpersonal pada Pegawai Budiman Cabang Sawahan Farhan Alpha Rindika; Nitya Nirmalasari; Rafli Pratama Putra; Reval Febriadi; Susriyanti, Susriyanti
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 2 No. 3 (2025): Oktober - Desember
Publisher : CV. ITTC INDONESIA

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Interpersonal communication is an important factor in supporting work activities and relationships among employees within an organization. Differences in perception, cognitive processes, and emotional conditions can influence how employees communicate with one another. This study aims to analyze perception, cognition, and emotion in interpersonal communication among employees at Budiman Sawahan Branch. This research uses a qualitative method with a descriptive approach. Data were collected through in-depth interviews and observations of employees at Budiman Sawahan Branch. Informants were selected using purposive sampling based on the needs of the study. The collected data were analyzed through data reduction, data display, and conclusion drawing. The results show that employees’ perceptions of coworkers and supervisors, their cognitive understanding of messages, and their emotional conditions during communication play an important role in shaping the quality of interpersonal communication. Differences in perception and poorly managed emotions can lead to misunderstandings, while good cognitive understanding helps create more effective communication. This study is expected to provide insights and input for organizations in improving interpersonal communication among employees.
Analisis Pengaruh Komunikasi Bisnis Digital terhadap Kepercayaan Konsumen di Waroeng Doloe Desvika Anggraini Adrialno; Nadia Septiasa; Siti Nursima Arora; M. Naufal Muzakhi; Susriyanti, Susriyanti
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 2 No. 4 (2026): Januari - Maret
Publisher : CV. ITTC INDONESIA

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The development of digital technology has transformed the way companies interact with their customers, making digital business communication a key factor in building trust. This study aims to analyze the effect of digital business communication on consumer trust at Waroeng Doeloe. A quantitative approach was employed, with data collected through questionnaires distributed to consumers who interact via digital channels. The data were analyzed using simple linear regression. The results indicate that digital business communication has a positive and significant effect on consumer trust, particularly through efficient, transparent, and responsive communication.
Pengaruh Pola dan Saluran Komunikasi Organisasi terhadap Kinerja Karyawan pada Toko Sarana Smartphone di Kota Padang Mendrofa, Valennicia; Susriyanti, Susriyanti
Jurnal Penelitian Multidisiplin Bangsa Vol. 2 No. 7 (2025): Desember
Publisher : Amirul Bangun Bangsa Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpnmb.v2i7.676

Abstract

Penelitian ini bertujuan menginvestigasi dampak penerapan pola dan saluran komunikasi organisasi terhadap kualitas kinerja pegawai di Toko Sarana Smartphone, Kota Padang. Studi ini menerapkan metode kualitatif deskriptif, di mana pengumpulan data dilakukan melalui observasi lapangan, wawancara mendalam, serta penelusuran dokumen. Lingkup analisis mencakup berbagai model komunikasi yakni roda, lingkaran, rantai, pola Y, dan bintang serta penggunaan saluran komunikasi formal maupun informal. Temuan riset mengindikasikan bahwa implementasi strategi komunikasi yang tepat guna mampu mendongkrak kinerja karyawan melalui distribusi informasi yang presisi, kolaborasi tim yang solid, serta iklim kerja yang kondusif. Sebaliknya, kegagalan dalam membangun komunikasi yang efektif berpotensi memicu kesalahpahaman dan mereduksi produktivitas kerja. Oleh sebab itu, pemilihan pola dan saluran komunikasi yang relevan menjadi elemen krusial dalam optimalisasi kinerja sumber daya manusia di lingkungan organisasi.
Pengaruh kualitas interaksi dari pengembangan model Brady Cronin terhadap loyalitas nasabah Susriyanti Susriyanti; Nanik Istianianingsih
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243924

Abstract

Loyalitas nasabah merupakan salah satu kunci untuk menjaga kelangsungan operasional perbankan. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas interaksi terhadap loyalitas nasabah secara langsung dan tidak langsung melalui komitmen nasabah. Penelitian ini menggunakan model persamaan struktural berbasis Partial Least Square (PLS). Sampel penelitian adalah nasabah Bank Nagari Kota Padang. Sampel dalam penelitian ini sebanyak 200 responden, teknik pengambilan sampel dengan menggunakan metode Joreskog dan Sorbom. Hasil penelitian menemukan bahwa loyalitas nasabah dipengaruhi oleh kualitas interaksi baik secara langsung maupun tidak langsung. Kualitas interaksi model Brady Cronin berpengaruh positif dan signifikan terhadap loyalitas nasabah secara langsung maupun tidak langsung melalui komitmen. Hal ini dapat menjadi acuan bagi dunia perbankan untuk menjaga loyalitas nasabah dengan berkomitmen menjaga pelayanan.
Peran Komunikasi Intrapersonal Dalam Meningkatkan Kinerja Perusahaan Afifah Syukriyah; Indah Mulia; Maharani; Nabila Agustin; Susriyanti
Jurnal Komunikasi dan Media (JKOMED) Vol. 1 No. 2 (2026): Edisi Januari
Publisher : Jurnal Komunikasi dan Media (JKOMED)

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Abstract

Penelitian ini menelaah peran komunikasi intrapersonal, termasuk dialog batin, refleksi diri, dan regulasi emosi dalam meningkatkan kinerja perusahaan melalui pendekatan studi literatur kualitatif. Sintesis dari berbagai studi menunjukkan bahwa kemampuan intrapersonal meningkatkan kesadaran diri, self-efficacy, dan kualitas pengambilan keputusan karyawan, yang pada gilirannya memperkuat efektivitas komunikasi interpersonal, motivasi kerja, produktivitas, serta kualitas layanan. Interaksi antara proses intrapersonal dan praktik manajerial seperti saluran komunikasi terbuka dan kepemimpinan yang mendukung memperbesar dampak positif terhadap kinerja organisasi. Meskipun bukti empiris langsung masih terbatas, temuan ini merekomendasikan integrasi pelatihan refleksi diri dan regulasi emosi dalam program pengembangan sumber daya manusia serta penelitian lapangan lanjutan untuk menguji efektivitas intervensi pada berbagai konteks perusahaan.
Customer Loyalty Model Through Customer Commitment With Quality Results and E-Sq at Padang Nagari Bank Susriyanti Susriyanti; Nandan Lima Krisna; Lusiana Lusiana
Greenation International Journal of Economics and Accounting Vol. 1 No. 3 (2023): (GIJEA) Greenation International Journal of Economics and Accounting (September
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v1i3.89

Abstract

This study aims to identify and analyze the direct and indirect effects of Quality Results, and Electronic Service Quality on customer loyalty through customer commitment to Bank Nagari. Bank Nagari is one of the regional assets as an embodiment of local wisdom aimed at the development of the West Sumatera region, and it should receive support from the entire community. However, the trend shows fluctuations in customer loyalty. This type of research is associative with a sample of 200 customers drawn through the accidental sampling method. The data analysis model uses SEM PLS. The results of this study are from the seven hypotheses proposed; both direct and indirect effects are overall acceptable. This means that the Quality of Results and Electronic Service Quality have a direct or indirect effect on customer loyalty through customer commitment to Bank Nagari Kota Padang. To get customer loyalty, it can be done by improving the quality of results such as timeliness in services as a customer evaluation of the results of their service activities. In addition, e-service quality banks need to continue to improve quickly, keep pace with technological developments, educate customers smartly and continuously for the use of these electronic services.
Co-Authors Achmad Gibran Khalifa Adya Hermawati Afifah Syukriyah Ali, Shujahat Ananda, Minda Aulyani Angeli Tri Natalia Ariel Dohan Arozi Arozi Asrai Maros Ayunita Fitri Cintia Cinta Redila Desvika Anggraini Adrialno Elfiswandi, Elfiswandi Erwin H Harahap Fahri Ardiansyah Faradila Elzahara Farel Surya Ramadhan Farhan Alpha Rindika Fatimah Mulia Fheza Olivia Firdaus Basbeth Fitri Yeni Fitri Yeni, Fitri Hasdani, Hasdani Hasmaynelis Fitri Helia, Suhelmi Hidayat, Nanang Al Husin Husin, Husin Indah Mulia Istianianingsih, Nanik Istianingsih, Nanik Iswahyu Pranawukir Juanarti, Anggi Krisna, Nandan Lima Lusiana Lusiana Lusiana Lusiana Lusiana M. Naufal Muzakhi Maharani Mardhiah Masril Mendrofa, Valennicia Mery Trianita Mila Kurnia Ramadhani Muhammad Arif Abdul Hakim Mulyani, Sitti Rizki Muthia Firstry Mayhapdi Nabila Agustin Nabila Azzahra Nadia Septiasa Naimatul Mardiah Nandan Lima Krisna Nandan Lima Krisna Nanik Istianianingsih Nanik Istianingsih Nanik istianingsih Nanik Istianingsih NARDO, RIO Nitya Nirmalasari Nur Fitriyani Sahamony Nurfadhila Ikhwani Purbaningsih, Yuli Rafli Pratama Putra Ramdani Bayu Putra Ratnasartika Aprilyani Rengga Wana Putra Reval Febriadi Rianto Rianto Riche Fermayani Sarah Rahmiati Meha Sari, Marta Widian Sarjon Defit Siti Nursima Arora Sitti Rizki Mulyani Sitti Rizki Mulyani Sylvia Fettry E.M Tara Ayu Afrodita Vimo Fandreski W Wijaya3, Roni Andri Yerismal , Yerismal Yulasmi Yuni Aswinda Yusvi Diana