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Hartatik, Nurani
Universitas 17 Agustus 1945 Surabaya
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Journal : Student Scientific Creativity Journal

 1 
Analisis Layanan Transportasi Online Sebagai Pilihan Moda Transportasi Mahasiswa Universitas 17 Agustus 1945 Surabaya Rizky Ilham Ramadhan Prayogi; Nurani Hartatik
Student Scientific Creativity Journal Vol. 1 No. 4 (2023): Juli : Student Scientific Creativity Journal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sscj-amik.v1i4.1551

Abstract

Technological advancements will eventually have an impact on all parts of society's environment, including transportation. Based on application technology, online transportation is a means of transportation that allows its consumers to employ the services of motor vehicles or cars at any time. The study's goal is to collect data on the efficacy of online transportation services by assessing the level of efficiency of online transportation. The questionnaire distribution approach was used to reach 388 University 17 Agustus 1945 Surabaya, utilizing online transportation services. A descriptive quantitative method approach is used in this study with statistical analysis of weighting based on the level of user satisfaction. As a result of this study, the online transportation service has met the expectations of its use where in achieving its effectiveness has already been very good with a service efficiency rate of 82%, but not optimal on the pick-up point precision service. The highest level of efficiency on the safe service variable is applied to the means of transport with an efficiency rate of 84.02%, followed by the safe and easy service variables with the efficiency level value of 83.08%, while the speed variable with the effectiveness level value is 81.08%, on the cost variable charged with the efficacy level of 80.14%, and on the accuracy variable that has the efficiencies level of 77.68%.
Analisis Kepuasan Pelanggan Kereta Api Penataran Dhio Rahmadiansyah; Nurani Hartatik
Student Scientific Creativity Journal Vol. 1 No. 4 (2023): Juli : Student Scientific Creativity Journal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sscj-amik.v1i4.1606

Abstract

Kereta api Penataran merupakan salah satu moda transportasi ekonomi yang disediakan oleh PT. Kereta Api Indonesia untuk melayani penumpang dari Kota Surabaya hingga Kota Blitar. Penelitian ini bertujuan untuk mengetahui seberapa besar kepuasan pelanggan kereta api Penataran. Pengumpulan data dilakukan dengan menggunakan metode survei pengisian kuesioner kepada 342 responden dan dilakukan pada hari kerja dan hari libur. Responden terbagi atas 49% Pria dan 51% Wanita. Analisis yang digunakan yaitu analisis regresi linear berganda untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pelanggan. Hasil Penelitian menunjukkan lima variabel yang digunakan berpengaruh terhadap kepuasan pelanggan dan memiliki kontribusi sebesar 70.8% terhadap kepuasan pelanggan.
Co-Authors abrian amirullah Achmad Restu Ilham Aditya Eka Abdi Susanto Aditya Rizkiardi Agustya, Muhammad Maulana Akbar, Zulva Aulia Atiarani Alivto, Trisna Amar Ardiansyah Andaryati, Andaryati Andi Hendrawan Anggi Aprillia Mandasari ardi, radut Ardiansyah, Surya lham Arviandi, Rachmansyah Bagas Axel Regina Bagas pramana, Dimas Bayu Betty Yuliana Bintang, Audito D. Prasetyo, Yudi Dana, Ari Widia Darurrizqi, Muhammad Deka Maheswara Delvira Hasna Kharima Deva Yudha Pradana Devi Novianti, Rissa Andriana Devi Novianti Dhio Rahmadiansyah Dika Ayu Safitri Ditya, Hagai Yodika Pratama Eka Dhamayanti Eriansyah, Ferdho Ervitasari, Siska Yovina Fadel Ibrahim fadhel muhammad, reza Fahmi, Muhammad Harisul Fahrur Rozi Fanany, Mohammad Iqblal Fatmawati, Laily Endah Fauzi, Aditio Achmad Firmansyah , Mochammad Fitra, Gebby Ramdhan Rizky Fitriyati, Elfin Nur Frediansyah, Maulana Liandika Galih Sukmo Utomo Gede Sarya, Gede Gondoarum, Siti Sekar Haliza, Nadya Nur Hanie Teki Tjendani Hariani Hariani, Hariani Hariza, Sakhwal Herry Widhiarto Hery Murnawan Hery Murnawan, Hery Idris Albawavi Ika Wahyuning Ratri Imam Kharisma Hidayatullah Isfak Ibnu Ahmad Ismoyo, Alif Setyo Khoiruddin Khoiruddin Kusmaryati Kusmaryati Laily Endah Fatmawati laily endah fatmawati Lesmana, Yudha Linda Winiasri M. Choirudin Afandi M. Nilam Wildan Kafi Mahdavikia Pahlevi Ahmad Mawariz, Putri Suci Mawariza, Putri Mestuni, Welsi Buy Mochamad Aldinata Sholeh Moh. Rifki Alamsyah Mohammad Rafii Tiara Manggala Mufidah Rahmawati Muhammad Isradi Muhammad Zahirul Alim Muttaqin, Alfian Febriansyah Nuril Fikri Oetomo, Wateno Pradana, Mochamad Aldinata Pramanda, Firzi Abi Pramu, Yusuf Fredrik Prasetyo, Yudi D Prasetyo, Yudi D. Prasetyo, Yudi Dwi Punarta, I Gede Agus Putra, Letfrizal Rana Putra, Yudhistira Ananto Putranto, Vyonita Putri Suci Mawariza Putu Eka Dewi Karunia Wati Raihan Bryne Firdaus Al Machrus Rajab, Moch Syahrul Ramadhan, Dennys Rafi Ratri, Ika Wahyuning Rayono, Dino Reva Ayundasari Ayundasari Rivanda, Yoga Vernandika Rizkiardi, Aditiya Rizkiardi, Aditya Rizky Ilham Ramadhan Prayogi Rochman, Ahmad Ainur Rohmania, Novi Romadhon, Adam Sadewa, Ferderiko Khova Safitri, Dika Ayu Sani, Naufal Yafi Satria Pradana Satria Pratama, Asrul Saves, Faradlillah Sekar Gondoarum, Siti Setyo Hariyadi Shafiul Oktavian Siska Yovina Ervitasari Siska Yovina Ervitasari Siti Sekar Gondoarum supriadi supriadi Supriadi Supriadi Syafi, Ilham Maulana Syahrizal Abdullah Razak Syaiful Fajar Tanarubun, Nanda Thirafi Ramadhan Wardana Trimurtiningrum, Retno Trio Dimas Pebrianto Ukhti Sukma Azhari Utami, Gati Sri Vyonita Putranto Wahyu Agung Prihartanto Wahyu Dimas Nur Mahendra Wateno Oetomo Wateno Oetomo Wildan Ali Syahbana Yoga Vernandika Rivanda Yudha Lesmana yudhana, Galuh Catur Yudi D. Prasetyo Yudi D. Prasetyo Yudi D. Prasetyo Yudi Dwi Prasetyo Zeinvonda Ihza Yudho Bramantio