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Supriatna, Agus
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Journal : Journal of Regional Public Administration

 1 
KUALITAS PELAYANAN UPTD PENERANGAN JALAN UMUM DALAM MENERAPKAN APLIKASI SIPUJAAN DI KABUPATEN SUMEDANG Supriatna, Agus
JRPA - Journal of Regional Public Administration Vol. 9 No. 2 (2024): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

This study aims to determine the Quality of Service of UPTD Public Street Lighting in Implementing the SIPUJAAN Application in Sumedang Regency. The research method used in this research is qualitative research method. The technique of determining research informants is purposive sampling, with research informants, namely the Head of the Sumedang Regency Public Street Lighting UPTD, SIPPUJAAN Application Program Administrator, Street Lighting Maintenance Technician. Data collection techniques used, namely literature study and field studies consisting of observation, interviews, and documentation. While the data processing procedures in this study, namely data reduction, data display, data conclusion drawing / verification and triangulation Service Mechanism, the service process through the SIPUJAAN application has provided convenience for the community in reporting PJU damage. This mechanism replaces manual methods with a more effective digital system. Service Suitability, the services provided are in accordance with the needs of the community. Incoming complaints are handled based on the level of damage and availability of resources. Technical Capability and Competence, the service manager has competence in accordance with their duties, from administrators to technicians, so that damage, especially of a technical nature, can be handled professionally. Ability Feasibility, the technical capabilities possessed, especially in the electrical field, are sufficient to handle various levels of damage, both minor and severe. However, although the service quality of the SIPUJAAN application is quite good, continuous improvement is still needed to optimize the service. This improvement will have an impact on public satisfaction as the main indicator of public organization performance. With maximum service, it is expected that the quality and public trust in public services in Sumedang Regency will increase.
Co-Authors Aan Hasanah Abdul Halim, Nurfadhlina Abdullah, Nurwiyana Abubakar, Syamsuddin Adrian Tawai Agus Suhartono Ahmad, Farah Aulia Akhmad Marhadi Alfian, Atabik Ali Mustopa, Ali Ali, Akbar Apriliani, Isnul Aprilla Adawiyah Ariansyah, Noval Arif, Anugrah asriawal, asriawal Asridiana Awal, Muhammad Azis Hakim Bilqis, Kinanti Andhita Burhan, Faika Dewi Ratnasari Diningsih, Cinde Adia Durahim, Darwis Duwila, Iwan Ediyanto Ermanto, Conrita Fazriah, Siti Sarah Febryana, Fakhirah Mentari Godlif Sianipar Hasfat, Hamsar Hidayat, Muhamad Insan, Siti Rahma Irayani, Surya Iryadi, Firdhayanti Iwan Kurniawan Subagja Jumriani Kalsum, Rahma Sari Kawai, Norimune Lesmana , Hans Lesmana, Hans Liasari, Ira Lilik Rita Lindayani Ms. Rasiah, Ms. Muhammad Saleh Mukmin, Nurhidayah Mulyadi, Agus Musni, Mohammad Jailani Muhammad Nazillah, Avriyani Nugraha, Shafwan Nur Aida, Wanda Nuraziziah, Nuraziziah Nursari, et.al, Hasni Nursari, Hasni Pradani, Tia Prasetyo, Adhy Priyambodo, Ardian Putra, Mochamad Aditya Dwi Putri Candia, Hijrah Putri, Nadya Anggara Rachman, Hardina Arisa Alvia Rahim, Eka Rahmah, Nur Aulia Rasiah Rasiah, Rasiah Ristiani, Ida Yunari Ritonga, Apri Wardan Sainuddin Santoso, Ervina Noviyanti Sasadara Hayunira Septa, Badai Sitanaya, Rini SITI MARYAM Sofian, Nur Israfyan Suriati, Nurmin Syamsuddin Syamsuddin Trianti Nugraheni Wahju Purwaningsih, Roosi Wahyudadi, Badai Septa Wardana, Adhitya Widyastuti, Nugraheni Wulandari, Nurfadila Zainuddin, Zainuddin