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Consumer Behaviour, Marketing Strategy, Customer Satisfaction, and Business Performance I Ketut Kanten; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (263.102 KB) | DOI: 10.38043/jmb.v14i2.348

Abstract

ABSTRACTThe purpose of this research is to examines the influence of consumer behariour on marketing strategy, customer satisfaction and business performance, the influence of marketing strategy on customer satisfaction and business performance, and the influence of customer satisfaction on business performanceThe population used in this study were guests who stayed in a Villa unit sand Hotels under the management of Alpha Hotel Management, Bali – Indonesia, with a total of 171 respondents. Data were collected by using questionnaire, where the sampling method in this study using combination of purposive and accidental sampling.Technical analysis used is a quantitative analysis with SEM (Structural Equation Model) analysis method using AMOS. The results showed that consumer behavior has a positive and significant impacts on marketing strategy and customer satisfaction, positively insignificant impact on business performance. Marketing strategy has a positive significant impacts on customer satisfaction, but negative insignificants impact on business performance. While customer satisfaction has a positive and significant impact on business performance. Research also figure out that marketing strategy and customer satisfaction strengthen the impact of consumer behavior on business performance. Reseracher conclude that in order to gain better business performance, the marketer of a company has to combining all variables (Consumer Behaviour, Marketing Strategy, and Customer Satisfaction) rather than just focusing their efforts only on Marketing Strategy, where ensuring the highest level of Customer Satisfaction should become the most essential efforts to gain the highest Business Performance. Researcher suggest that future study be carried out using the same methodology but encompassing bigger areas of population and sampling, and uses more variables and indicators.
Non Performing Loan, Loan to Deposit Ratio, Net Interest Margin, BOPO, Capital Adequacy Ratio, Return on Asset and Return on Equity Suarmi Sri Patni; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 14 No 2 (2017)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (23.732 KB) | DOI: 10.38043/jmb.v14i2.349

Abstract

ABSTRACTThis research is conducted to know the influence of Non Performing Loan (NPL), Loan to Deposit Ratio (LDR), Net Interest Margin (NIM), BOPO, Capital Adequacy Ratio (CAR) to Return on Asset (ROA) and Return on Equity (ROE ) listed on the Indonesia Stock Exchange (IDX) since 2012 until 2016.The data used in this study is obtained from the Financial Statements of Banking Companies Listed on the Stock Exchange for the period of 2012-2016 issued by Bank Indonesia (BI) and the Financial Services Authority (OJK). After passing through the purposive sample stage, then the data is worthy of use as many as 28 Banking Companies taken in the observation of 5 years with the number of 140 samples. To answer the hypothesis proposed in this research, data is analyzed using Path Analysis with AMOS program.The result of research indicate that Non Performing Loan have negative and significant effect to Return on Asset and Return on Equity, Loan to Deposit Ratio have positive and significant effect to Return on Asset and Return on Equity, Net Interest Margin have positive and significant effect to Return on Asset and Return on Equity, BOPO have a negative and significant effect on Return on Asset and Return on Equity, and Capital Adequacy Ratio have positive and significant effect on Return on Asset and Return on Equity.Banking is expected to reduce the level of Non Performing Loan (NPL), optimize the level of Loan to Deposit Ratio (LDR), calculate the cost of funds carefully so as to obtain Net Interest Margin (NIM) optimal, able to suppress the amount of BOPO and pay attention to the provisions given Bank Indonesia related capital adequacy ratio (CAR), so as to increase Return on Asset (ROA0 and Return on Equity (ROE).
Menakar Implementasi Green Marketing Pada Usaha Kecil Menengah Dewi Shintawati Kusnadi; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 15 No 1 (2018)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (351.356 KB) | DOI: 10.38043/jmb.v15i1.361

Abstract

ABSTRACTThis research was conducted at Bali Tangi which aims to know, analyze, and interpret from the implementation of green marketing, also to identify the factors that affect the implementation of green marketing. This research was a qualitative descriptive research using phenomenological approach and rationalistic approach. The data process started from reviewing all the data collected from various sources that were interviews, observations already written in field notes, personal documents, official documents, and photographs, resulting in a broad, general and detail analysis.From the research result, it could be concluded that Bali Tangi had commitment of green marketing implementation through “back to nature” concept which used natural and organic ingredients in the manufactured of the products that were in demand to foreign countries. Hopefully, in the future the government can cooperate with Bali Tangi in terms of facilities, infrastructure and even funds to help “Usaha Kecil Menengah” (UKM) or small medium business (SMB) implement green marketing so more SMB can produce environmentally friendly products.
Aplikasi Mobile Trading Monex Guna Mendukung Customer Relationship Management Hans Andre Martinus Supit; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 15 No 1 (2018)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (353.697 KB) | DOI: 10.38043/jmb.v15i1.363

Abstract

ABSTRACT            The growth of smartphone users in Indonesia is increasing every year. With the present era of disruption and digitalization also infrastructure development is increasingly sophisticated, causing consumer behavior to also experience shifts or changes. In conducting online trading transactions, informative, innovative and secure online trading applications will provide more benefits and help the company not only to survive in competition but also grow to be better companies. The needs of accurate information system and faster news should be adjusted with the growth of the information technology. Innovative Customer Relationship Management (CRM) strategy is increasingly needed by companies to grow. Applications are one way that companies can use as part of CRM.             This research will examine the usefulness and convenience of MIFX Mobile trading applications for customers and as part of CRM applications that can help the company grow for the long term. This research uses qualitative descriptive and uses purposive sampling technique by interviewing three types of informants directly related to the application in their daily life. The results of the interviews and the data that have been obtained will be processed and verified by using triangulation system of data sources, methods and theories. The results of this study are expected to assist customers in transacting and useful for companies in taking holistic CRM application approach and development strategy for future growth.
Efektifkah Experiential Marketing di Sebuah Rumah Sakit ? Tiwik Setyawati; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 15 No 1 (2018)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (190.658 KB) | DOI: 10.38043/jmb.v15i1.369

Abstract

ABSTRACT               The success of a business are depends on ideas, opportunities and stakeholders. Businesses must be able to create new ideas in order to provide value to consumers. In addition, business people must be able to see the business opportunities that grow. The actions taken by management must be in reaching opportunities and overcoming challenges to provide customer service in line with experiential marketing. One of the business that is developing at this time is the health business that is the hospital so that researchers choose the hospital as one of the object of research.                The research conducted at Surya Husadha Hospital Nusa Dua has the objective to know, analyze and interpret the effectiveness of experiential marketing implementation. This research is a qualitative descriptive by using phenomenological approach and rationalistic approach. The data process begins by reviewing all the data collected from various sources,  from interviews, observations already written in field records, personal documents, official documents, drawings, photographs, etc., resulting in a broad, general and detailed analysis.               From the research result, it can be concluded that the management of Surya Husadha Nusa Dua has been effective in applying experiential marketing, but there are still things that need to be improved in experiential marketing enforcement that is from the sense dimension need the response of officer to avoid complaints and improvement of service facility; from the Feel dimension purlu an increase in human resource competence; from the Think side of a comfortable layout and providing parking area.
Branding Denpasar Smart City Guna Meningkatkan Kunjungan Wisatawan I Wayan Widana; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 15 No 1 (2018)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (359.264 KB) | DOI: 10.38043/jmb.v15i1.370

Abstract

ABSTRACTThis study concerning about the branding of smart city was conducted in Denpasar. The aim of present study was to: (1) describe the branding of Denpasar Smart City as an effort to increase the tourists’ visit, (2) identity challenges and obstacles to conduct the branding of Denpasar Smart City, and (3) describe the role of stakeholders to support the branding of Denpasar Smart City. This paper uses qualitative technique and collecting data was conducted through observation, interview and document study. Data analysis was carried out through data reduction, data display and conclusion and verification. The result suggest that it is required systematically, strategically and directionally branding study and branding framework of Denpasar Smart City involving various stakeholders. Some elements that need to be consider are how to build brand identity, brand positioning and brand image of Denpasar Smart City. It is required to strengthen promotion and campaign of Denpasar Smart City branding through three step of communication including primary communication, secondary communication and tertiary communication and also maximize the support of information and communication technology (ICT) and mobile application to share information with citizens and tourism and increase management of tourism destination. It was identified ten challenges and obstacles causing the branding of Denpasar Smart City was not optimal. Those need to be solved soon. The role of stakeholders are essential to support, promote and campaign the branding of Denpasar Smart City. Those stakeholders are the government, the academicians, the businessmen in tourism industry, the developers of smart city technology and application, communities or citizens, press and tourists.
Firm Size, Business Risk, Asset Structure, Profitability, and Capital Structure Komang Ayu Tri Handayani; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 15 No 2 (2018)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (132.775 KB) | DOI: 10.38043/jmb.v15i2.591

Abstract

ABSTRACTThe aim of this study is to determine the effect of firm size, business risk, asset structure,  and  profitability  as  well  as  its  impact  on  capital  structure.  This  study  uses secondary data in the form of corporate financial statements. The population in this study are all manufacturing companies listed on the Indonesia Stock Exchange period 2015-2016. By using purposive sampling method, then obtained amount of sampel counted 69 companies. The analysis technique used is path analysis. The results showed that firm size and business risk have a significant positive effect on profitability, while asset structure has no effect on profitability. Company size have significant positive effect to capital structure, profitability have significant negative effect to capital structure, while business risk and asset structure have no effect to capital structure.
Kerja Sama Tim Perawat Dalam Meningkatkan Keselamatan Pasien Berbasis Tri Hita Karana Ida Ayu Desy Utami Pidada; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 15 No 2 (2018)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (186.132 KB) | DOI: 10.38043/jmb.v15i2.598

Abstract

ABSTRACT               This study examined about the cooperation of nurse team in improving patient safety based on tri hita karana. Informant determination method of this research using purposive sampling approach, by determining key informant.               Selection of informants by determining inclusion and exclusion criteria ie informants aged 20-30 years, users of hospital health facilities, in hospital for more than 5 days, personal of hospital management, and not physically and mentally disabled. The method of data collection through interviews, observation, and documentation. Data analysis techniques used with data reduction, presentation and conclusion, and verification of data validity by using data triangulation.               The results of this study on teamwork of nurses are, among others, lack of coordination among nurses in implementing SPO and lack of communicative attitude of nurses in explaining matters relating to patient safety to patient and family, lack of facilities and infrastructure that support the implementation of patient safety, and discipline in carrying out a joint prayer, procurement for religious facilities and infrastructure.               Efforts in dealing with this issue include the procurement of procedures and forms relating to communications, making communication forms that must be signed by nurses and verified by the head of the room or team leader, list of facilities and infrastructure preparations that support the improvement of the patient's determination in a SPO and socialized on a regular basis, to evaluate the work done by supervision method to see the level of nurse discipline in running the SPO. Procedures for praying in the Hospital, complementing facilities and infrastructure for worship purposes for patients and families and providing spiritual services
Strategi Pemasaran Bisnis Kuliner Menggunakan Influencer Melalui Media Sosial Instagram Made Resta Handika; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 15 No 2 (2018)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (506.458 KB) | DOI: 10.38043/jmb.v15i2.601

Abstract

ABSTRACTCulinary Marketing Strategy Using Influencer Through Social Media Instagram (Case Study In Café Night Market & Co-Working Space). This type of research uses primary data and secondary data using Qualitative research design. The number of informants in this study is 9 people (3 Owners and 6 Visitors). The sample will be obtained by using purposive sampling technique. Data collection techniques can be done by interview (interview), questionnaire (questionnaire), observation (watch), and a combination of the three, in general from the respondents selected as a sample, which includes the identity data of respondents. Based on the results obtained by using qualitative analysis, it can be criticized in this research that the reason why the Night Market Café & Co-working Space Project is moving from conventional way to Instagram marketing that is, firstly because of technological progress, consumers are more inclined to use social media Instagram, second by using social media marketing especially Instagram can cost more in marketing financing, using more influence in Instagram, and give positive impact to progress of The Night Market Café & Co-working Space, last role variable of place / place in marketing mix can make visitors to come to Night Market Café & Co-working Space because Night Market Café & Co-working This space provides and presents the interior and atmosphere of the place that appeals to the consumer and also according to the bag of konaumen. Places that use less strategic researchers but with the advancement of technology and promotional strategies that Night Market Café & Co-working Space can be directly entrusted to the hearts of consumers
Consumer Purchasing Behavior Analysis on Impulse Buying I.G.A Prita Dewi Maharani; Gede Sri Darma
Jurnal Manajemen dan Bisnis Vol 15 No 3 (2018)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (620.197 KB) | DOI: 10.38043/jmb.v15i3.603

Abstract

ABSTRACT               Retail business actors are required to be able to keep up with the times that aim to innovate in the field of product availability, know customer needs, services provided and also see the behavior of current consumers. Currently there are many modern shopping places in the urban community, namely lisfestyle center. In accordance with the formulation of the problem proposed, the purpose of this research is to find out Hedonic Shopping Motivation, Visual Merchandising, positive emotion, price discount affect Impulse Buying at Mall Bali Galeria.               In this study using quantitative methods. The number of samples used was 120 people determined by purposive sampling. Hypothesis testing is carried out with Structural Equation Modeling. Data collection techniques using research instruments in the form of questionnaires / questionnaires and analysis of the data used is quantitative / statistical with the aim to test the hypothesis that has been set.               The results showed that Hedonic Shopping Motivation had no significant effect on Impulse Buying. Hedonic Shopping Motivation has a positive and significant effect on positive emotion. The higher the consumer shopping motivation, the higher the emotional positive consumers will be the opposite. Visual Merchandising has a positive and significant effect on Positive Emotion. The higher visual consumer merchandising, the higher the positive emotion of consumers is the opposite. Visual Merchandising has no significant effect on Impulse Buying. Positive Emotion has a positive and significant effect on Impulse Buying. The higher the positive emotional consumers, the higher the impulse buying of consumers is the opposite. Shopping Lifestyle has a positive and significant effect on Impulse Buying. The higher the shopping lifestyle of consumers, the higher the impulse buying of consumers is the opposite. Hedonic Shopping Motivation has a positive and significant effect on Lifestyle Shopping. The higher the consumer shopping motivation, the higher the consumer shopping lifestyle is the opposite. Price Discount has a positive and significant effect on Impulse Buying. The higher the consumer's Discount Price, the higher the consumer's impulse buying is the opposite.               The conclusion from the study that Hedonic Shopping Motivation and visual merchandising do not significantly influence Impulse buying but through positive emotion as a moderating variable. This shows that a person's hedonism does not directly affect his desire to shop impulsively, but is also influenced by his positive emotional nature, so that hedonic shopping motivation and visual merchandising affect impulse buying through positive emotion. But the price discount can have a significant effect on impulse buying.                The findings of the research and analysis of this study can contribute to the development of knowledge in the field of management regarding consumer valuation of Hedonic Shopping Motivation, visual merchandising, positive emotion, shopping lifestyle, discount prices, Impulse Buying. Thus it is expected that further research can explore a matter or problem related to impulse buying. In addition, this research can also use different model specifications, explore new variables that have not been examined in this study, and can see phenomena that can influence the increase in impulsive purchases of consumers. Subsequent research can also be done in different places or by taking respondents and using different characteristics.
Co-Authors A.A. Inten Suastika Dewi Agung Indradinata Agung Nova Mahendra Agus Budi Priono Agus Fredy Maradona Agus Gunadi Agus Putu Abiyasa Agustiari, Ni Putu Nova Alin Nesia Anak Agung Intan Pramesti Anak Agung Ngurah Eddy Supriyadinata Gorda Anggraeni, Ni Putu Novi Angka, Andi Tenri Ary Puspitasari, Made Astuti, Kadek Ayu Astuty, Ni Made Ria Kurniasih Ayu Anggi Puspitadewi, Made Beggie, Eudoxia Hosiyana Brany Ferushita Dewi Chintia Rosdiana Dewi Cokorda Istri Inten Purwaningsih Cuwanditha, I Putu Dava Deden Acep Saefulloh Delinda Shisma Praswary Desak Made Wahyuni Desriana Dewi, Ni Putu Desyanta, I Gede Putu Rahman Devi Farela Devi, Dewa Ayu Yunia Dewa Ayu Etika Pertiwi Dewa Ayu Ketut Bintang Arbina Swari Dewi Prajayanti, Made Dewi Shintawati Kusnadi Dewi, Ayu Alit Cita Dewi, Ni Made Rosita Dewi, Ni Putu Tara Damayanti Diandini, Christine Dwipayani, Ni Gusti Ayu Kadek Eva Eka Widyastuti Fatima Hirawaty Ganaki Pusparani, Luh Made Diah Handayani, Luh Putu Dian Shavitri Handayani, Made Hans Andre Martinus Supit Hendhana, Sandra I Gede Ariguna Wijaya I Gede Sanica I Gusti Agung Ayu Surya Andanari I Gusti Ayu Suta Premawati I Gusti Putu Anom Artawijaya I Ketut Kanten I Ketut Widiastra I Made Adi Pranata I Made Gita Rivaldo I Made Hadi Purnantara I Nyoman Agus Suta Wijaya I Nyoman Andy Putra Bali I Nyoman Cakra Wibawa I Nyoman Doananda Samadiartha I Nyoman Subanda I Nyoman Sulistiana I Putu Gde Sukerta I Putu Kresna Saniscara Dewanta I Putu Teddy Noviana I Wayan Govinda Gotama Putra I Wayan Sukariana I Wayan Widana I.G.A Prita Dewi Maharani Ida Ayu Adi Cintya Dewi Kemenuh Ida Ayu Andini Wiandari Ida Ayu Desy Utami Pidada Ida Ayu Inten Arsriani Ida Ayu Oka Martini Ida Ayu Rat Widiari Ida Ayu Rat Widiari, Ida Ayu Rat Ida Ayu Rusmahadewi Ida Ayu Santi Permanasari Ida Bagus Nyoman Dwisuardinata Ida Bagus Raka Suardana Ii Lidyaningsih Indira, Indira Chintya Nik Arsana Putri Indra de Yong Irvan Khairil Solin Istikhomah Istikhomah Jayadi Putra, I Made Ngurah Bangun Jayanti, Dewa Ayu Novi Jayendra, Anak Agung Ngurah Juzer Juzer Kadek Ayu Astuti Kadek Ayu Saraswati Winarta Kadek Bobo Sanjaya Kadek Dina Yuliastari Kadek Wahyuni Andhityawati Kartini, I Gusti Ayu Intan Kemala, Gusti Ayu Diah Chandra Komang Adhi Restudana Komang Arie Putri Triyandani Komang Ayu Tri Handayani Komang Gita Krishna Murti Krismajayanti, Ni Putu Ari LA Sylvia Chandradevi Widana Leo Agung Puri Bowo Laksono Luh Asri Martani Luh Gde Intan Pradnyamita Luh Nidiacitra Luh Putu Ayu Wulandari Luh Putu Dian Shavitri Luh Putu Mahyuni Luh Putu Mahyuni Made Adi Guna Mertawan Made Ayu Anggi Puspitadewi Made Bayu Krisnamurti Made Resta Handika Made Vera Kristanti Dewi Mahadewi, Desak Tri Mahyuni, Luh Putu Melianthi, Ni Kadek Indah Miranda Devi Sonnya Lomi Muhammad Miftahudin Zein Murti, Komang Gita Krishna Nadira, Sofia Naomi Theresia Setiawan Ni Kadek Mita Ayu Wandari Ni Kadek Mita Ayu Wandari Ni Ketut Yunita Wulan Dewi Ni Komang Meita Sari Ni Luh Novi Arianti Ni Luh Putu Ari Dharma Laksmi Ni Luh Putu Desi Riadevi Ni Luh Putu Manasaputri Indrasawarni Ni Luh Putu Suarmi Sri Patni Ni Made Ari Anggita Pradnyawati Ni Made Ayu Trisna Dewi Ni Made Puriati Ni Made Vivi Cintya Dewi Ni Made Widani Ni Nyoman Citasti Ni Nyoman Triningsih Ni Putu Ayu Indira Yuni Ni Putu Desriana Dewi Ni Putu Nina Eka Lestari Ni Putu Novia Periantini Ni Putu Santhi Widiasih Ni Putu Sintha Devi Yogandhi Ni Putu Sri Utami Dewi Ni Wayan Duarsih Kusumadewi Ni Wayan Ika Widyastuti Ni Wayan Novi Budiasni . Ni Wayan Sinta Wahyuni Nidiacitra, Luh Nila Febrianti, Ni Made Nuke Paulin Sinungan Pande Devi Monica Parwati, Ni Luh Heka Permana, Fauzia Putri Wahyu Prananta, Putu Resta Wira Prasetiyo, Heri Priskila, Selvy Puriati, Ni Made Putri Devi Febryanti, Ayu Putu Agus Ray Karunia Putu Ayu Sinthia Adnyasuari Putu Bagus Adi Wibawa Putu Bella Cytnhia Dian Utami Putu Dian Restiana Dewi Putu Han Widiatmika Putu Sri Maharini Putu Vera Wulandari Ramia Adnyana Reditiya, I Dewa Dalem Siwa Reinhard Habonaran Nainggolan Retnowati, Putu Ayu Ricky Setiawan Samin Sandra Hendhana Sanjaya, I Gede Wira Saputra, Upayana Wiguna Eka Selvy Priskila Setiawan, Epan Shuka Oyagi Silviana Melda Kolo Sinniati Sinniati Sinniati, Sinniati Sri Artini, Ni Made Sri Pujarini, Ni Gusti Ayu Made Sutrisna, I Putu Belly Taufan Halim Taufan Yudhistira Theresia Setiawan, Naomi Tiwik Setyawati Tjokorda Gde Agung Wijaya Kesuma Suryawan Umarsihad Said Utami, Ketut Aryati Utami, Putu Bella Cytnhia Dian Wicaksono, Katon Widana, LA Sylvia Chandradevi Widhi Nugraha Wardana Widhiawati, Ni Luh Cindy Widiasih, Ni Putu Santhi Widnyasari, Ni Wayan Diah Wulandari, Luh Putu Ayu Wulandari, Nyoman Trisna Wulansari, Ida Ayu Komang Yudiastra, Putu Pande Yuniartha, I Putu Ngurah Bagus Yurika Santika Dewi Zakiya Umami