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Slamet
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Journal : Japanology

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Politeness Strategies for Criticizing in the Japanese Workplace: A Pragmatic Study Santoso, Teguh; Slamet; Miftah Nugroho
Japanology: The Journal of Japanese Studies Vol. 11 No. 2 (2024): Japanese Culture in the Field of Working and Entertainment
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jjs.v11i2.64131

Abstract

Criticism plays a crucial role in improving individual and team performance and addressing shortcomings in workplace processes. However, the way criticism is delivered significantly impacts how it is received. This study examines politeness strategies in delivering criticism in Japanese workplaces, drawing on Nguyen's (2005) politeness theory. Using the Discourse Completion Test (DCT) method, the study involved 25 students from the Japanese Literature Program at Universitas Ngudi Waluyo who work in Japan. The findings reveal that direct criticism is rarely used in Japanese workplaces as it risks disrupting wa (harmony) and causing embarrassment, particularly in formal or peer relationships. Direct criticism is employed only in urgent situations or within hierarchical relationships, characterized by explicit, firm language aimed at immediate correction. Conversely, indirect criticism is more prevalent, utilizing linguistic strategies such as suggestions, invitations, or questions to maintain politeness and relational stability. From a sociopragmatic perspective, cultural norms, status hierarchies, and social contexts influence the choice of criticism strategies. From a pragmalinguistic perspective, subtle and implicit linguistic elements are effective in preserving harmony and avoiding confrontation. The study concludes that the success of delivering criticism relies on balancing communicative effectiveness with maintaining harmonious workplace relationships.
Co-Authors Agus Sulastio Agus Wiranata Agustinus Tamo Bapa Ahmad Muhibbin Ainun Fitri Mughiroh Al-Farisi, Nizar Ahmad Alfanda, Dea Alif Muhammad Wiken Alamsyah Putra Angelina Anggraini, Maya Lestari Anik Gufron Anita Dewi U Anwari Ari Nuswantoro Arif Setia Sandi A. Asyifa Urohmah, Isma As’ady, Mustofa Atingul Chusna Budi Suhendro Dani Ramdani, Dani Denni Lesmana Dinasti Aprillia Eka Syahrul Afrian Elfrida Ratnawati Eniya Listiani Dewi Erlin Melani Ety TDC Fadilah Putri, Najah Faizal Rizky Yuttama Fikri Farhan Fitrah Yuliawati Fitri Puji Rahmawati Grace Maria Fitricia Panggabean Hamdani Hana Salsabila Hendriana, Benny Hery Susanto Indrayati Indrayati Ismil Mubarok Isnan Murdiansyah Istanto, Iwan Jamaliatul B Juhan Syah, Fahmi Kamarza Mulia, Kamarza Karima KHOIRUNNISA Kurnia Al Fandi Lesmana, Denni Lianti Putri, Puspita Lucy Nancy Lukman Sholeh M Wildan Purnama M. Makruf Al Arif Manshur, Fauzan Al Mariana Matsuri Maulidiyah Salim miftah nugroho Miswan Ramdani Mochammad Arifin Mohammad Jusak Mohammad Nurul Huda Muhammad Irfan muhammad irfan Muis, Ahmad Munajat Munajat, Munajat Nadifa Ariya Maulinda Ningrum, Eva Veronika Cahya Nisa, Dea Izatin Nuniek Nizmah Fajriyah Nur Husna Afandi, Alia Nurul amin, Nurul Nuryanti Oktarina, Yetti Oktaviani Adhi Suciptaningsih Pahlewi, Reza Mina Pajri, Ari Purwati Latifah, Linatri Putra, Galih Rangga Ramadhan, Genta RATNAWATI Ria Ester Riky, Moh. Rio Natanael Wijaya Riska Pristiani Rita Arbianti Rokhmat Arifianto Rosidi, Mohammad Rustamadji, Ryan Rafi Rustanto R Saddam Husein, Saddam Samsul Rosadi Santoso, Calvin Sartika, Farahiyah Sartika Setiani Sianipar, Ronald Sigit Adi Setiawan sigit prasojo Siti Aisyah Soekorini, Noenik Subekti Suhari Sulaiman , Robi Suryapranata, Bryan Tamo Bapa, Agustinus Tania Surya Utami Teguh Santoso Teguh Sutanto Tiur Elysabeth Trianingsih Eni Lestari Triwibowo, Deny Nugroho Tsamara Bunga Maulida Tutut Wurijanto Uus Ruswandi Widana, Alit Widiastuti, Eko H Wildan Mahmudin Yanto Maulana Restu Yati, Mirta Dwi Yuswan Muharam