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Slamet
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Journal : Japanology

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Politeness Strategies for Criticizing in the Japanese Workplace: A Pragmatic Study Santoso, Teguh; Slamet; Miftah Nugroho
Japanology: The Journal of Japanese Studies Vol. 11 No. 2 (2024): Japanese Culture in the Field of Working and Entertainment
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jjs.v11i2.64131

Abstract

Criticism plays a crucial role in improving individual and team performance and addressing shortcomings in workplace processes. However, the way criticism is delivered significantly impacts how it is received. This study examines politeness strategies in delivering criticism in Japanese workplaces, drawing on Nguyen's (2005) politeness theory. Using the Discourse Completion Test (DCT) method, the study involved 25 students from the Japanese Literature Program at Universitas Ngudi Waluyo who work in Japan. The findings reveal that direct criticism is rarely used in Japanese workplaces as it risks disrupting wa (harmony) and causing embarrassment, particularly in formal or peer relationships. Direct criticism is employed only in urgent situations or within hierarchical relationships, characterized by explicit, firm language aimed at immediate correction. Conversely, indirect criticism is more prevalent, utilizing linguistic strategies such as suggestions, invitations, or questions to maintain politeness and relational stability. From a sociopragmatic perspective, cultural norms, status hierarchies, and social contexts influence the choice of criticism strategies. From a pragmalinguistic perspective, subtle and implicit linguistic elements are effective in preserving harmony and avoiding confrontation. The study concludes that the success of delivering criticism relies on balancing communicative effectiveness with maintaining harmonious workplace relationships.
Co-Authors Agus Sulastio Agus Wiranata Agustinus Tamo Bapa Ahmad Muhibbin Ahmad Syauqy Mubarok Ainun Fitri Mughiroh Al-Farisi, Nizar Ahmad Alfanda, Dea Ali Mandan Angelina Anggraini, Maya Lestari Anik Gufron Anita Dewi U Anwari Ari Nuswantoro Arif Setia Sandi A. Asyifa Urohmah, Isma As’ady, Mustofa Atingul Chusna Budi Suhendro Dani Ramdani, Dani Denni Lesmana Dinasti Aprillia Edward Ngii Eka Syahrul Afrian Elfrida Ratnawati Eniya Listiani Dewi Erlin Melani Ety TDC Fadilah Putri, Najah Faizal Rizky Yuttama Fikri Aris Munandar Fitrah Yuliawati Fitri Puji Rahmawati Fitria, Lailatul Grace Maria Fitricia Panggabean Hamdani Hana Salsabila Hanan Izza Hanafi Hendriana, Benny Hery Susanto Indrayati Indrayati Ismil Mubarok Isnan Murdiansyah Istanto, Iwan Jamaliatul B Juhan Syah, Fahmi Kamarza Mulia, Kamarza Karima KHOIRUNNISA Kurnia Al Fandi La Welendo Laili, Afrohatul Lesmana, Denni Lianti Putri, Puspita Lucy Nancy Simatupang Lukman Sholeh M Wildan Purnama M. Makruf Al Arif Manshur, Fauzan Al Mardhatillah Mariana Matsuri Maulidiyah Salim miftah nugroho Miswan Ramdani Mochammad Arifin Mohammad Jusak Mohammad Nurul Huda Muammar Makmur muhammad irfan Muhammad Irfan Muhammad Nufail Yaskur Muis, Ahmad Munajat Munajat, Munajat Nadifa Ariya Maulinda Nailul Falah, Nailul Nina Oktarina Ningrum, Eva Veronika Cahya Nisa, Dea Izatin Nisa, Irma Naza ‘Aina Nu'man, Moh. Nuniek Nizmah Fajriyah Nur Husna Afandi, Alia Nurwijayanti Nuryanti Oktarina, Yetti Oktaviani Adhi Suciptaningsih Pahlewi, Reza Mina Pajri, Ari Purwati Latifah, Linatri Putra, Galih Rangga Ramadhan, Genta RATNAWATI Ria Ester Ridwan Syah Nuhun Riky, Moh. Rini Sriyani Rio Natanael Wijaya Riska Pristiani Rita Arbianti Rokhmat Arifianto Rosidi, Mohammad Rustamadji, Ryan Rafi Rustanto R Saddam Husein, Saddam Samsul Rosadi Santoso, Calvin Sartika, Farahiyah Sartika Setiani Shirly Rizki Kusumaningrum Sianipar, Ronald Sigit Adi Setiawan sigit prasojo Siti Aisyah Soekorini, Noenik Subekti Sudrajat, Umar Suhari Sulaiman , Robi Suryapranata, Bryan Tamo Bapa, Agustinus Tania Surya Utami Teguh Santoso Teguh Sutanto Tiur Elysabeth Tri Gunawan Trianingsih Eni Lestari Triwibowo, Deny Nugroho Tsamara Bunga Maulida Tutut Wurijanto Uus Ruswandi wicaksono, Samsiar Widana, Alit Widiastuti, Eko H Wildan Mahmudin Yanto Maulana Restu Yati, Mirta Dwi Yuswan Muharam