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The Effect of Satısfactıon Medıatıon on the Motıvatıon Relatıonshıp Cıtızenshıp Behavıor Work and Organızatıonal Landra, Nengah; Budiyasa, I Gede Putu Eka; Widyawati, Sapta Rini
APMBA (Asia Pacific Management and Business Application) Vol. 11 No. 2 (2022)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2022.011.02.8

Abstract

The purpose of this study was to examine the mediating effect of job satisfaction on the relationship between work motivation and organizational citizenship behavior (OCB). Using as many as 106 employees working in several occupations in one of the largest city in Indonesia as respondents and using a path analysis model, the results showed that work motivation had a positive and significant relationship with job satisfaction and OCB, and also found a positive and significant relationship between job satisfaction and OCB. In general, job satisfaction has been shown to mediate the relationship, but the specifics differ, which is caused by the different characteristics among employees. The mediating effect was evident in male employees, older employees and employees with high tenure while female employees, younger employees (< 5 years), the mediating effect was not proven. As for the characteristics of education, it cannot be concluded with certainty, because the explanatory variance is very low.
HR COMPETENCY USING THE MODEL OF PEOPLE CAPABILITY MATURITY AND ITS IMPACT ON HR COMPETITIVE ADVANTAGE Widyawati, Sapta; Landra, Nengah; Novarini, Ni Nyoman Ari
Jurnal Riset Bisnis dan Manajemen Vol. 19 No. 1 (2026): February Edition
Publisher : Faculty of Economic and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jrbm.v19i1.35526

Abstract

The purpose of establishing a company is to operate over an extended period, so company should have ability in competing. The competitiveness of a company can be captured by prioritizing the competitive advantage of human resources (HR), because HR is a key resource in a company. However, in reality the competitive advantage of HR is still relatively weak. This study aims to analyze human resource (HR) competency using the Model of People Capability Maturity (PCM) to determine its impact on HR competitive advantage. The research sample was 426 respondents who were taken using a quota sampling technique from a population of employees at three networked companies in Bali. The analysis technique uses linear regression analysis with SPSS v.23 application. Human resource competencies based on the model of Model of PCM significantly influence the competitive advantage of human resources, with four components, namely: strategic partner, administrative expert, employee champion, and change agent.
The Mediating Role of Trust in the Relationship Between Information Quality, Corporate Image, and Loyalty I Kadek Budi Astawan; Pande Ketut Ribek; I Gusti Ayu Imbayani; Nengah Landra
International Journal of Applied Business and International Management Vol 10, No 3 (2025): December 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijabim.v10i3.4099

Abstract

Continuous engagement in long-term healthcare programs such as the Back-Referral Program (Program Rujuk Balik or PRB) depends on sustained participant loyalty, which is shaped by service-related perceptions and psychological factors. Previous studies have highlighted the roles of information quality and corporate image in influencing participant behavior; however, inconsistencies remain regarding their direct effects on loyalty. This study examines the influence of information quality and corporate image on customer loyalty, with trust considered as a mediating variable. Using a quantitative approach, data were collected from 271 PRB participants and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that information quality does not have a direct effect on loyalty (? = 0.082; p 0.05) but contributes positively to trust (? = 0.463; p 0.001). Corporate image shows a significant direct effect on loyalty (? = 0.209; p 0.05) and also enhances trust (? = 0.488; p 0.001). Trust demonstrates a strong positive effect on loyalty (? = 0.521; p 0.001) and serves as a mediating mechanism linking information quality and corporate image to loyalty outcomes. These findings highlight the importance of trust in maintaining long-term engagement in public healthcare programs and suggest that clear communication, reliable service delivery, and a credible institutional image are central to fostering participant loyalty.
Job Satisfaction’s Role in Mediating the Influence of Workload and Work Culture on Employee Performance of Community Health Center at Klungkung Ketut Trisnayani; I Gusti Ngurah Bagus Gunadi; Nengah Landra; I Gede Cahyadi Putra
Asia Pacific Journal of Management and Education (APJME) Vol 7, No 1 (2024): March 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v7i1.2536

Abstract

Community health center is a community that has a vital role in the growth of human resources. If health services are low, it will greatly affect all sectors of community growth, including the economy in the area. The aim of this research is to determine and analyze the influence of psychological workload and work culture on performance with job satisfaction as a mediator. The population is all employees of the UPTD Puskesmas Banjarangkan I Klungkung with total of 78 people. The analysis technique used is SEM–PLS. The research results show that psychological workload has no significant effect on employee performance, work culture has a significant effect on employee performance, job satisfaction has a significant effect on employee performance, psychological workload has no significant effect on job satisfaction, and work culture has a significant effect on job satisfaction. The implication of this research is that community health centers must continue to improve the performance and satisfaction of their employees so that employees can provide excellent service to the community.
STRATEGI DALAM PENGEMBANGAN DAN KEPERCAYAAN KONSUMEN TOKO CEMPAKA UDENG BALI MELALUI PENGELOLAAN GOOGLE MAPS DAN SISTEM ULASAN DIGITAL Nengah Landra; I Gede Pande Septiawan; Ida Ayu Sintha Agustina; I Nyoman Sender
PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA) Vol 5 No 1 (2026): PROSIDING SEMINAR NASIONAL PENGABDIAN MASYARAKAT (SENEMA)
Publisher : Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pesatnya transformasi digital telah mengubah pola perilaku konsumen yang kini mengandalkan platform berbasis lokasi seperti Google Maps sebagai rujukan utama sebelum melakukan transaksi. Toko Cempaka Udeng Bali, sebuah UMKM busana adat Bali yang berdiri sejak 2015, menghadapi kendala rendahnya visibilitas digital dan kurangnya kepercayaan konsumen akibat pengelolaan akun Google Maps yang belum optimal. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan aksesibilitas dan kredibilitas toko melalui tiga program utama: optimalisasi profil bisnis, implementasi strategi Review for Reward, dan pelatihan manajemen ulasan pelanggan. Metode yang digunakan meliputi sosialisasi, pelatihan langsung (on the job training), serta pendampingan teknis kepada pemilik dan staf toko. Hasil kegiatan menunjukkan keberhasilan realisasi program sebesar 100%, di mana profil toko kini terverifikasi dengan informasi yang akurat dan estetik. Strategi Review for Reward berhasil meningkatkan interaksi digital secara signifikan dengan perolehan 30-40 ulasan baru dalam waktu satu bulan, yang sekaligus memperkuat social proof bagi calon pelanggan. Selain itu, staf toko kini memiliki kemampuan profesional dalam menanggapi ulasan positif maupun negatif secara solutif. Secara keseluruhan, program ini telah membangun ekosistem pemasaran digital yang mandiri dan kompetitif bagi Toko Cempaka Udeng Bali di era modern.
Co-Authors A.A.Made Alit Putra Adnyana, I Putu Gede Putra Anak Agung Intan Anak Agung Istri Cinta Dewi Anak Agung Putu Agung Anak Agung Putu Agung Anak Agung Wedana Putra Pemayun Andika, Ary Wira Anik Yuesti Ardianti, Ni Putu Indah Ade Arimbawa, Anak Agung Gede Alit Artha, Didik Rabuana Ary Wira Andika Desak Made Nong Hamami Dewa Gede Artha Ariasa Dewi Purnama Sari Dewi, Ni Putu Seftiana Didik Rabuana Artha Gde Bayu Surya Parwita Gde Bayu Surya Parwita Gede Bayu Surya Parwita Gregorius Paulus Tahu I Gede Aria Kusuma Putra I Gede Cahyadi Putra I Gede Pande Septiawan I Gede Putu Eka Budiyasa I Gede Satrya Ariwibawa I Gede Tri Suryawan I Gusti Agung Teja Kusuma I Gusti Ayu Imbayani I Gusti Ngurah Bagus Gunadi I Kadek Budi Astawan I Ketut Setia Sapta I Ketut Wiartha I Komang Agus Septian Adi Cahya I Komang Oka Permadi I Made Agus Budiana I Made Gede Manik Dharma Mahaputra I Made Purba Astakoni I Made Sony Indrawan I Made Yuda Prasetia I Nengah Aristana I Nengah Suardhika I Nengah Suardika I Nengah Sudja I Nyoman Sender I Putu Andri Permana I Putu Krisna Candra Oka Diputra I Wayan Juniartha I Wayan Widnyana Ida Ayu Made Pebryanti Ida Ayu Sintha Agustina Ida Bagus Made Widiadnya Ida Bagus Made Widiadnyana Ida Bagus Widiadnya Ida Ketut Oka Imbayani , I Gusti Ayu Kadek Alan Pranata Kadek Dwi Rista Rini Kadek Rista Ananda Putra Ketut Setia Sapta Ketut Trisnayani Kusuma, I Gusti Agung Teja Kusuma, I Gusti Ngurah Agung Eka Teja Kusuma, I Gusti Ngurah Agung Gede Eka Teja Mahayani, Ni Made Dita Ayu Mudinillah, Adam Muliani, Ni Nengah Mulyati, Ni Kadek Dwi Ni Kadek Ani Widiani Ni Kadek Mita Ayulia Pramesti Ni Kadek Reza Pramudya Dewi Ni Kadek Sinta Oktaviana Prana Dewi Ni Kadek Sutya Dewi Ni Kadek Windy Pramesti Ni Ketut Eni Ni Ketut Istha Lestari Ni Ketut Ratna Parmitha Dewi Ni Komang Tri Hapsari Ni Luh Made Yuni Pradnyawati Ni Luh Nikmawati Dewi Ni Luh Putriyani Ni Luh Putriyani Ni Luh Suastini Ni Made Ari Trisnayanti Ni Made Ariani Ni Made Dwi Puspitawati Ni Made Puspitawati Ni Made Satya Utami Ni Made Septiantari Ni Made Widiari Rahayu Ni Made, Adhe Sugi Windarini Ni Nengah Wida Yasmari Ni Nyoman Ari Novarini Ni Putu Dian Riani Ni Putu Diana Erawati Ni Putu Indah Ade Ardianti Ni Putu Irmayanti Ni Putu Lina Astuti Wijaya Ni Putu Lindya Dewi Ni Putu Mira Suciani Ni Putu Natasya Ni Putu Novi Widyasari Ni Putu Viranitha Dewi Pertiwi Ni Wayan Ita Arma Dewi Nyoman Surya Wijaya Pande Ketut Ribek Prayoga, I Gusti Ngurah Tresna Diva Putu Aditya Parodya Putu Armitha Widiyanthi Putu Kepramareni Putu Venny Sri Rahayu Putu Yusi Pramandari Sang Ayu Putu Andina Pryanti Sang Ayu Setya Nusani Sapta Rini Widyawati SAPTA WIDYAWATI Seri Adi Utari Sri Indriani, Ida Ayu Suryantha, I Kadek Adi Syahnur Said Trandani, Ni Made Reva Trisnayani, Ketut Usadi, Made Pradnyan Permana Wijana, I Made Dauh Winarsih Winarsih Yanti, Ni Ketut Erix Kristina Yasmari, Ni Nengah Wida