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Indah Purnama Sari
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Sistem dan Prosedur Administrasi Persuratan di Bagian Pelelangan PT Bank Tabungan Negara (Persero) Tbk KC Palembang Indah Purnama Sari; Diana Widhi Rahmawati; Hendri Gunawan
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 4 No. 1 (2026): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v4i1.1311

Abstract

This study aims to analyze the system and procedures of administrative correspondence in the auction department of PT Bank Tabungan Negara (Persero) Tbk KC Palembang. The research uses a descriptive qualitative approach, with data collection through field observation during a three-month internship, documentation review of auction-related letters, and interviews with administrative staff and unit heads. The results indicate that the correspondence system at BTN KC Palembang is well-structured but still faces several obstacles, including bureaucratic bottlenecks in the letter disposition process, reliance on manual archiving systems, human errors in data entry, and logistical challenges in external communication with institutions such as KPKNL Palembang. These obstacles affect the efficiency and timeliness of the auction process, which in turn impacts asset recovery (recovery) and bank cash flow. The study concludes that digital transformation—such as implementing e-filing, digital tracking systems, and standard templates—is the most effective solution to improve administrative efficiency and legal certainty in the auction process.
Co-Authors A Gaffar Hidayat Adek Nilasari Harahap Ahmad Riady Hasibuan Ahmad Zaldi Al Khowarizmi Andy Satria Annisa Putri Ridhanty Ayu Trisna Dewi Cahyani, Febi Ananta Indah Christy Heny Tripena Dahmiri Darmawati Darmawati Dea Puspita Dewi, Siska Miga Diana Widhi Rahmawati Dicky Apdilah Dwi Kurniawan Eka Fitri Amir Eliya Astuti Elvi Muniarsih Elvi Murniasih Endang Supraptiah Evi Junita Manurung Faizah Hamzah3 Fanny Ramadhani Farrah Azzahra Fathhanah Kemimaro Fathra Annis Nauli Febriana Sabrian Fifi Trinita Fikri Ahmadi Pasaribu Fitriany Suangga Hayatul Sarah Hema Malini, Hema Hendri Gunawan Khairunnas Jamal Manurung, Asrar Aspia Martha Aznury Melania Eka Putri Mochammad Novendri S Muhammad Apriliansyah Rahmadhani Nenda Jestiliana Nova Christina Dewi Nur Fadhilah Nurlita Oris Krianto Sulaiman Pramadhani, Wulan Putri Febrianti Putri Rizki Syafrayani Putu Suparna Qeysha Alea Febrinani Rahmayunita Syahputri Siregar Reza Luvvi Mahendra Rifqi Maulana Riki Adriant Rima Daniar Rizki Sari Utami Rizki Sari Utami Muchtar Sahkina Purba Septi Wijayanti Surya Wisada Dachi SYAFRIDA YANTI Tengku Aldy Hatta Tiara Amanda Try Syalsabila Tua Halomoan Harahap Vonny Setiaries Johan Wardhani, Utari Christya Wulan Pramadhani Yola Abdila Sianipar Yulia Yasman Yulianti Wulandari Zaeni Miftah Zainal Azis Zanuba Bilqis