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The Influence of Organizational Culture on Service Quality with Compensation as a Moderate Variable Jibrail Mado, Yohanes; Irwansyah, Rudy; Kasnowo, Kasnowo; Irdhayanti, Efa; Khairunnisa, Khairunnisa
Innovative: Journal Of Social Science Research Vol. 4 No. 2 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i2.9620

Abstract

Budaya organisasi yang baik pada suatu perusahaan diyakini dapat mempengaruhi kualitas pelayanan karena karyawan dalam perusahaan tersebut terbiasa berperilaku baik, sopan, dan pada akhirnya hal ini dapat berimplikasi baik terhadap kualitas pelayanan. Oleh karena itu, penelitian ini bertujuan untuk menganalisis pengaruh budaya organisasi terhadap kualitas pelayanan. Berbeda dengan penelitian sebelumnya, penelitian ini menambahkan variabel Kompensasi sebagai variabel moderasi. Objek penelitian ini adalah 300 pegawai Bank Malaysia yang tersebar di seluruh Indonesia. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan eksplanatori yang menggunakan penelitian terdahulu sebagai acuan, melakukan perbandingan khususnya mengenai respon karyawan k300 Bank Malaysia. Data yang diperoleh dalam penelitian ini diperoleh melalui penyebaran kuesioner online dengan 5 jenis pernyataan yaitu pernyataan sangat setuju, pernyataan setuju, pernyataan acuh tak acuh, pernyataan tidak setuju, dan pernyataan tidak setuju. Peneliti menganalisis data tersebut menggunakan alat analisis smart PLS 4.0. Hasil pada artikel ini menunjukkan variabel Budaya Organisasi dapat mempunyai hubungan positif dan pengaruh signifikan terhadap Kualitas Pelayanan karena nilai P-Values ​​berada di bawah tingkat signifikansi 0,05 yaitu 0,029. Berbanding lurus dengan hasil keyakinan pertama dan menjadi hipotesis pertama dalam penelitian ini, maka keyakinan kedua juga merupakan hipotesis kedua yaitu kompensasi dapat membuat karyawan bekerja tanpa diganggu oleh hal-hal lain yang dapat membuat karyawan kurang fokus sehingga menimbulkan rasa tidak nyaman. lingkungan yang damai yang dapat mendukung berkembangnya budaya organisasi. Bagus dan kualitas pelayanan semakin baik. Kompensasi juga dinilai mampu memperkuat pengaruh kedua hubungan tersebut. Sejalan dengan pernyataan di atas, keyakinan yang juga menjadi hipotesis kedua dalam penelitian ini menunjukkan hasil yang serupa jika variabel Kompensasi dapat memoderasi pengaruh variabel Budaya Organisasi terhadap Kualitas Pelayanan karena nilai P-Values ​​berada dibawah tingkat signifikansi 0,05, yaitu 0,000 lebih besar dari uji langsung sebesar 0,029. . Dengan demikian hipotesis kedua dalam penelitian ini dapat diterima.
The influence of psychological factors on investment decision making Utari, Della; Wendy, Wendy; Azazi, Anwar; Giriati, Giriati; Irdhayanti, Efa
Junal Ilmu Manajemen Vol 7 No 1 (2024): January: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v7i1.379

Abstract

Income from investments is an issue of great interest for investors; consequently, there are a great number of individuals who are interested in investing, and it is critical to investigate factors that can influence investment decision-making to maximize profits. The investment decision-making process determines how steadfast, focused, and persistent a person is in achieving their goals. It encourages individuals to communicate their decisions by presenting various information through social media, thus influencing investor psychology in making diverse analytical decisions. This research analyses investment decisions influenced by demographic potential and psychological factors such as Social Influence, Fear of Missing Out (FOMO), Herding Behavior, and Overconfidence in investment decision-making to individuals or groups. Population data was collected in the research using a sampling method using a non-probability sampling approach to several individuals based on investment experience and a tendency to use social media related to investment through an online survey involving 200 respondents scattered across Indonesia, analysis of the research data using SPSS software. The study reveals that psychological factors, specifically Social Influence, Fear of Missing Out (FOMO), Herding Behavior, and Overconfidence, have a significantly and positively impact on investment decision-making. These findings underscore the crucial role of psychological aspects in investment decisions, providing a deeper understanding of investor behavior in an investment environment increasingly digitized by social media.
The Influence of Personality Traits and Job Characteristics on Work Motivation and Job Performance in the Hospitality Industry in Indonesia Irdhayanti, Efa; Marditama, Theresia; Syafri, Muhammad; Mokodenseho, Sabil; Purwoko , Bambang
The Eastasouth Journal of Social Science and Humanities Vol. 1 No. 02 (2024): The Eastasouth Journal of Social Science and Humanities (ESSSH)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esssh.v1i02.215

Abstract

This research investigates the intricate relationships among personality traits, job characteristics, work motivation, and job performance within the context of the Indonesian hospitality industry. Utilizing a sample of 220 participants, a robust structural equation model was developed and tested. The model demonstrated excellent fit indices, reinforcing its effectiveness in capturing the complexities of the variables under scrutiny. Hypothesis testing revealed significant positive relationships between job characteristics and both job performance and work motivation, as well as between personality traits and job performance and work motivation. The model's high explanatory power (R²) and predictive relevance (Q²) underscore its utility in understanding and forecasting outcomes in the studied industry. The findings offer valuable insights for organizational practitioners aiming to optimize employee performance and motivation in the dynamic landscape of the Indonesian hospitality sector.
Firm value and its antecedents: testing the interaction effect of dividend policy Phengdrawan, Jonassen; Kalis, Maria Christiana Iman; Wendy, Wendy; Fitriana, Ana; Irdhayanti, Efa
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The firm value represents investors' expectations of management's success in managing the firm, thereby enhancing the prosperity of investors. Firm value is crucial as it can shape perspectives and influence investor decision-making when investing in a firm. This research questions the effect of capital structure, profitability, and firm size on firm value in firms listed on the HIDIV20 index. This research also tests the dividend policy variable as a moderator. The research population includes firms listed on the HIDIV20 index of Bursa Efek Indonesia during 2018-2022. The sampling process is conducted through purposive sampling. Data analysis uses Moderate Regression Analysis (MRA) with panel data. The outcomes of the research reveal that capital structure and profitability have a positive impact on firm value, whereas firm size has a negative impact on firm value. Furthermore, dividend policy can moderate and strengthen the aftermath of profitability on firm value. This interaction effect is not observed in the outcome of capital structure and firm size on firm value.
THE INFLUENCE OF LIVE STREAMING ENGAGEMENT ON CONTINUOUS WATCHING INTENTION WITH ELECTRONIC-WORD OF MOUTH AS A MODERATING VARIABLE Irwansyah, Rudy; Nggandung, Yeheskial; Maulina, Evaf; Adi Nugroho, Cahyo; Irdhayanti, Efa
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13157

Abstract

This research is quantitative research with an exploratory approach which uses a number of previous studies as a reflection of the old to form an element of novelty in future research . The data that researchers used was obtained from 300 Muhammadiyah students spread throughout Indonesia who already had smartphones. The data obtained was distributed through an online questionnaire containing 5 choices of statements for questions, namely statements of strongly agree, agree, disagree, strongly disagree, and normal/so-so. The data used was analyzed using the Samrt PLS 4.0 analysis tool. The result in this article show the Live Streaming Engagement variable can have a positive relationship and a significant influence on Continuous Watching Intention. This can be proven because the P-Values value is positive and is below the 0.05 significance level, namely 0.006. . This is because Live Streaming's collaboration can make live creativity continue to increase with new innovations and new objects that can make live streaming viewers not bored and decide to watch live continuously. Apart from the results of the first hypothesis above, in the second row of the third table the path coefficients in this study show similar results if the Electronic-Word of WOuth variable can moderate the influence of the Live Streaming Engagement variable on Continuous Watching Intention because the P-Values value is positive and is at below the significance level of 0.05, which is 0.000, is more significant than the direct assessment of 0.006. Thus the first and second hypotheses in this research can be accepted. Keywords: Live Streaming Engagement, Continuous Watching , Electronic-Word Of Mouth
THE EFFECT OF BURNOUT ON EMPLOYEE PERFORMANCE WITH WORKLOAD AS A MODERATING VARIABLE Idrus, Syech; Pulungan, Delyana Rahmawany; Muliany, Febriyan; Irdhayanti, Efa
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 3 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i3.14896

Abstract

ABSTRACT This research is a quantitative study with an explanatory approach. The data used in this study use primary data that researchers obtained from 500 MDP Store employees spread throughout Indonesia obtained by means of an online questionnaire and sent via the respondents' WhatsApp accounts. The questionnaire contains 5 statements, namely strongly agree statements, agree statements, normal/so-so statements, disagree statements, and strongly disagree statements on the 10 questionnaires submitted. The data were analyzed using the smart PLS 4.0 analysis tool. The result in this article show that each hypothesis used in this article can be accepted and proven, namely that the Job Saturation variable can affect Employee Performance and the Workload variable can strengthen the influence of the Job Satisfaction variable on Employee Performance. Based on the results of the third table of the Path Coefficient above, it shows that the Burn Out variable can have an influence on Employee Performance, but it is negative because the T-Statistic value is above 1,960 but negative, namely -6,782 and the P-Values are below the significance level of 0.05, namely 0.036. From these results, it can be concluded that the more bored employees are at work, the more employee performance will decrease or erode.. In addition, in the next row, the Workload variable can strengthen the influence of Job Saturation on Employee Performance in a negative direction because the T-Statistic value is above 1.960, which is -10.232 and the P-Values are below the significance level of 0.05, which is 0.000. This means that the more Employee Workload can make employees more bored in working so that Employee Performance can decrease. Thus, the first and second hypotheses in this article can be accepted. Keywords: Burnout, Employee Performance. Workload