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Rusmalia Dewi
Universitas Semarang
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Emotional Support and Work Motivation as Drivers of Job Satisfaction: The Mediating Role of Quality of Work Life Rifqohhul Husna; Arum Wardani Nusandani; Rusmalia Dewi
Journal of Educational Management Research Vol. 5 No. 5 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i5.3210

Abstract

Job satisfaction is a critical factor in sustaining employee well-being and organizational effectiveness in the banking sector, where Account Officers (AOs) face demanding targets and heavy workloads. This study examines the effects of emotional support and work motivation on job satisfaction, both directly and indirectly through Quality of Work Life (QWL). A quantitative explanatory approach with a cross-sectional design was employed. Data were collected through online questionnaires from 82 AOs working in 17 banking institutions. The data were analyzed using partial least squares structural equation modeling (PLS-SEM) with SmartPLS. The results indicate that emotional support and work motivation positively affect job satisfaction and QWL, while QWL also positively affects job satisfaction. All seven hypotheses were supported. QWL partially mediates the relationships between emotional support and job satisfaction and between work motivation and job satisfaction. The model explains 78.6% of the variance in job satisfaction and 52.4% in QWL. These findings contribute to the literature by integrating emotional support, work motivation, and QWL into a single explanatory model. Practically, banking institutions should strengthen empathetic supervision, employee motivation, competency development, and working conditions to improve job satisfaction.
Efektivitas “Senam Gokil” terhadap Peningkatan Kesejahteraan Psikologis (Psychological Well-Being) Lansia yang Mengalami Nyeri Lutut di Wilayah Tlogosari Rusmalia Dewi; Gusti Yuli Asih; Yudi Kurniawan; Metta Christanti
Observasi : Jurnal Publikasi Ilmu Psikologi Vol. 4 No. 4 (2026): November : Observasi: Jurnal Publikasi Ilmu Psikologi
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/observasi.v4i4.2754

Abstract

This study aimed to evaluate the effectiveness of the "Senam Gokil" program incorporating a positive reinforcement strategy on improving the psychological well-being of elderly individuals with knee pain (osteoarthritis) in the Tlogosari area. A quasi-experimental design with a pretest-posttest control group model was employed. The sample consisted of 60 elderly participants meeting the inclusion criteria, divided into an experimental group that participated in the "Senam Gokil" program for four weeks and a control group that did not receive the intervention. A standardized psychological well-being scale served as the research instrument. Data analysis was conducted using paired t-tests and independent t-tests. The results showed a p-value of 0.000 (p < 0.05), indicating a significant improvement in psychological well-being in the experimental group compared to the control group. The positive reinforcement provided during the exercise sessions contributed to enhanced feelings of self-worth, optimism, and social connectedness among the elderly participants. These findings indicate that "Senam Gokil" is an effective, simple, and practical intervention for improving the psychological well-being of the elderly, particularly those with physical limitations such as knee pain.
Co-Authors Abri Aditya Dwi Pradana Albert Andy Kridasusila Annisa Sabila ARISTIYANI, ANA Arrizki Fadlillah Arsyad Artiawati, - Arum Wardani Nusandani Arumwardani Nusandari Arumwardhani Nusandari Assyifa Salsabila Azhar, Muhammad Farich Christiana, Metta Dhita Fadhillah Azza Diah Putri Ningrum Endri Mustofa Erlangga, Erwin Erwin Erlangga Eunike Bunga Egnatia Fahria Az Zahra Fajar Nugraha Fery Riyanto Fitria Khoirun Nisa&#039; Gita Setyo Nugraheni Gusti Y. Asih Gusti Yuli Asih Hardani - - Hardani Widhiastuti Hardhani Widhiastuti Hardhani Widiastuti Irviana, Lala Jarot Budi Purnomo Jemmy Nova Euis Safutri Joniarto Parung Kumalasari, Nila Lita Widyo Hastuti, Lita Widyo Margaretha Maria Shinta Pratiwi Maria Niasty, Titi Maria Yuliana Wangge Metta Christanti Muhammad Amin Muhammad Girindra Syahdi Mustika Dwi Dinarsih nawangsih, sri kandariyah NINGTYAS, GALUH SEKARSUCI WAHYU NUSANDARI, Arum Wardhani One Syarafina Mawarid PRATIWI, AUDY RATIH Putri, Dila Ayu Rahmini Ariyanti Rebecca Maquilling Rendi Saputra Ridadamai Setianingrum Rifqohhul Husna Rini Sugiarti Rosalia T Gabronino Safitri, Nur Indah Dwi Salsa Bela Rahmi Shanti Maya Sri Kandariyah Nawangsih Sugiarti, Rini Surana, Muhammad Arif Syarifatul Wahidah Tatas Transinata Titi Maria Niasty Ully Crenilia Winta, Mulya Virgonita Iswindari Y. Bagus Wismanto, Y. Bagus Yudi Kurniawan Yudi Kurniawan