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All Journal Jurnal Hurriah: Jurnal Evaluasi Pendidikan dan Penelitian Jurnal Vokasi Informatika (JAVIT) Al-Ubudiyah: Jurnal Pendidikan dan Studi Islam Jurnal Kolaboratif Sains Jutek JAGO TAKSONOMI International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) JOURNAL OF ICT APLICATIONS AND SYSTEM Jurnal Mitrasehat JEAT : Journal of Electrical and Automation Technology Lentera Ininnawa: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat dan Riset Pendidikan Tepak Sirih : Jurnal Pengabdian Kepada Masyarakat Madani Ecovision: Journal of Environmental Solutions Tamilis Synex: Multidimensional Collaboration AIQU: Journal Multidiscipliner of Science
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The Effectiveness of the SISKA Application's One-Stop Service Management in New Student Admissions at UM Buton Basri; Muhamad Ridwan; Jufri; Raju; Alimudin; Tarno
AIQU: Journal Multidiscipliner of Science Vol. 3 No. 2 (2025): JUNE, AIQU: Journal Multidiscipliner of Science
Publisher : Institute Journal and Publication Muhammadiyah University of Buton

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Abstract

This study aims to analyze the management of the Campus One-Stop Service Information System (SISKA) application in supporting the admission services for new students (PMB) at Universitas Muhammadiyah Buton. The background of this research is based on the importance of digitalizing higher education services to improve efficiency, transparency, and convenience for prospective students. This research employs a qualitative approach with data collection techniques including direct observation, in-depth interviews, and documentation. The study was conducted at the PMB Unit of UM Buton. The results indicate that the SISKA application has significantly simplified the new student admission process online, from uploading documents and filling out personal data to selecting study programs. However, its implementation still faces several challenges, such as low digital literacy among some applicants, the absence of a user guidance feature, and technical difficulties in uploading documents. The discussion is based on public service management theory and is supported by previous studies emphasizing the role of digital literacy in utilizing online-based service systems. The conclusion of this study is that the SISKA application has significantly supported the one-stop service management system, although improvements in user education and feature enhancement are needed to make the system more inclusive and effective in future implementation.
Co-Authors Agung Setiawan Fauzan Ahmad Fikri Aisyah Ma'awiyah Alfin Fauzan Alfriyanto, Mochammad Bimo ALIMUDIN Ambo Dalle AMINULLAH Amiruddin arika amalia Aulia Rahman Basri Chandra, Detri Amelia Delviani Peruge Dhea Setyaningsih Putri Esse Puji Pawenrusi Fajrul Islam Sabti, La Ode Fresya Mouw Habibuddin, Julianti Hamzah Hasan Hasriah Ilham Syam Indriani Irwan Iwan Purnama Kasmira Khidir Kurniati Laelah Azizah Lenni Agus Lubis , Adyanata Madi Marilang Matasik, Marchel Ekin Miftahul Akbar Misnah Mannahali Muh. Farid Muh. Hatta Muh. Sahlan Zamaa Muhamad Ridwan Muhammad Hatta Muhammad Sahlan Zamaa Muhammad Shuhufi Muklas Ardiansyah Mulyawan, Rizka Muslim Nur Qalbi Sukri Nurrahmawati Raju Renaldi M S .Y, Hasrif Sabti, La Ode Fajrul Islam Said Syaripuddin Sanghati Satriawan, Muh. Serliyani Sri Wahyudi Sulaiman TARNO Usti Syah Putri Wahyu Kurniati Asri Wahyuddin Hafid Wahyudi, Sri Zufina, Rezki