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ANALISIS KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN DI KLINIK KEPOLISIAN RESOR (POLRES) Aditia Warman; Nani Sari Murni; Gema Asiani
Jurnal 'Aisyiyah Medika Vol 10, No 2: Agustus 2025 Jurnal 'Aisyiyah Medika
Publisher : stikes 'aisyiyah palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36729/jam.v10i2.1449

Abstract

Latar Belakang: Kepuasan pasien tujuan peningkatan mutu pelayanan kesehatan. Klinik Polres Pali sebagai pusat pelayanan kesehatan strata pertama menyelenggarakan kegiatan pelayanan kesehatan secara menyeluruh, terpadu, dan berkesinambungan perorang dan pelayanan kesehatan masyarakat. Angka penurunan jumlah kunjungan di Klinik Polres Pali menjadi indikator ketidakpuasan pasien terhadap pelayanan kesehatan.Tujuan: Mengetahui kepuasan pasien terhadap pelayanan kesehatan di Klinik Polres Pali. Metode: Penelitian studi kuantitatif pendekatan cross sectional. Populasi 386 pasien yang menerima layanan di Klinik Polres Pali selama tahun 2024. Sampel diambil menggunakan teknik purposive sampling. Data dikumpulkan melalui wawancara menggunakan kuesioner sebagai data primer, data sekunder dari Klinik Polres Pali untuk mendukung gambaran umum klinik. Analisis data menggunakan uji Chi-Square. Hasil: Tidak terdapat hubungan signifikan antara umur (nilai p 0.62), jenis kelamin (nilai p 0.31), tingkat pendidikan (nilai p 1.00), tangibility (nilai p 0,88), dan emphaty (nilai p) dengan kepuasan pasien. Namun, reliability (nilai p 0.01), responsiveness (nilai p 0.02), dan assurance (nilai p 0.01) memiliki hubungan signifikan dengan kepuasan pasien. Pada analisis multivariat diperoleh variabel Paling dominan pada penelitian ini adalah reliability (nilai p 0.01, OR 3.99). Saran: Manajemen klinik Polres PALI agar dapat meningkatkan keandalan dan responsivitas melalui pelatihan, penambahan SDM, dan evaluasi berbasis umpan balik sehingga pasien dapat merasa puas pelayanan diberikan secara maksimal. Kata Kunci: Kepuasan Pasien, Kualitas Pelayanan Kesehatan, Klinik Polres Pali
ANALISIS ISTITHO’AH KESEHATAN JEMAAH HAJI DI WILAYAH KERJA DINAS KESEHATAN KOTA PALEMBANG Nyayu Ela Eliza; Nani Sari Murni; Gema Asiani
Jurnal 'Aisyiyah Medika Vol 10, No 2: Agustus 2025 Jurnal 'Aisyiyah Medika
Publisher : stikes 'aisyiyah palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36729/jam.v10i2.1441

Abstract

Latar Belakang: Penyelenggaraan kesehatan haji di Kota Palembang dilaksanakan di 10 Puskemas yang ditunjuk melalui penerbitan surat keputusan Walikota setiap tahunnya. Jemaah haji dengan risiko tinggi dilakukan pemeriksaan dan pengobatan lebih lanjut dalam masa tunggu keberangkatan oleh dokter spesialis (penyakit dalam dan obstetri ginekologi) yang didatangkan khusus ke Puskesmas penyelenggara kesehatan haji. Tujuan: Mengetahui analisis istitho’ah Kesehatan Jemaah haji di wilayah kerja Dinas Kesehatan Kota Palembang Tahun 2025. Metode: Desain penelitian ini adalah kuantitatif dengan pendekatan crossectional.  Populasi penelitian adalah Jemaah haji yang berangkat ibadah haji sampai bulan Juni 2025 di Wilayah Kerja Dinas Kesehatan Kota Palembang tahun 2025. Sampel dalam penelitian ini berjumlah 353 responden. Cara pengambilan sampel menggunakan Purposive sampling. Penelitian ini telah di laksanakan pada sampai batas bulan Juni 2025. Pengumpulan data dengan menggunakan kuisioner. Analisis data bivariat menggunakan uji Chi-Square.Hasil: Ada hubungan umur, tingkat kebugaran serta tidak ada hubungan umur, Tingkat kebugaran, perilaku hidup sehat, penyakit penyerta dengan istitho’ah kesehatan jemaah haji di wilayah kerja Dinas Kesehatan Kota Palembang tahun 2025. Tingkat kebugaran merupakan variabel yang paling dominan dengan istitho’ah kesehatan jemaah haji di wilayah kerja Dinas Kesehatan Kota Palembang Saran: Agar dapat melakukan Peningkatan koordinasi dengan Dinas Kesehatan dan fasilitas pelayanan kesehatan lainnya sangat penting untuk memastikan tersedianya layanan kesehatan secara maksimal pra keberangkatan jemaah haji yang memadai dan terintegrasi. Kata Kunci: Istitho’ah Kesehatan, Jemaah Haji
Analysis of Musculoskeletal Disorders (MSDS) Incidence in Employees at The Ogan Komering Ulu Timur District Health Office : A Cross-sectional Study Yusi Marlioka; Muhammad Prima Cakra Randana; Nani Sari Murni
Lentera Perawat Vol. 6 No. 2 (2025): April - June
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i2.477

Abstract

Musculoskeletal disorders (MSDs) are a collection of symptoms or conditions related to muscle tissue, cartilage, tendons, the nervous system, ligaments, bone structure, and blood vessels. MSDs can cause pain, soreness, numbness, swelling, stiffness, and disrupt sleep quality. A preliminary study conducted by the author using the Nordic Body Map (NBM) method on employees of the Ogan Komering Ulu Timur District Health Office showed that 51.2% of employees experienced mild ergonomic risks and 48.8% experienced moderate ergonomic risks. This study aims to analyze the incidence of Musculoskeletal Disorders (MSDs) in employees at the Ogan Komering Ulu Timur District Health Office in 2025. The design of this study is quantitative with a cross-sectional approach. The sample in this study was the total population, namely all employees at the Health Office of Ogan Komering Ulu Timur Regency totaling 86 respondents. Bivariate analysis using the Chi-square test, and multivariate analysis using multiple logistic regression tests with prediction methods. In this study, of the 86 respondents who were at risk and not at risk of MSDs, the proportions were not much different, namely 42 respondents (48.8%) were at risk of MSDs, and 44 respondents (51.2%) were not at risk of MSDs. Bivariate analysis showed that there were 4 variables related to the incidence of MSDs, namely age (p value 0.000), BMI (p value 0.016), length of service (p value 0.000), and work posture (p value 0.000). The dominant factor related to the incidence of MSDs was work posture (p value 0.014; OR 0.197. It is recommended to carry out administrative controls and prepare standard operating procedures in accordance with ergonomic principles that focus on work posture, optimize work station facilities, maintain a balanced nutritional diet, and exercise regularly.
Analysis of Dental Health Service Satisfaction in Dental Polyclinic Patients : A Cross-sectional Study Peniza Suliati; Nani Sari Murni; Chairil Zaman; Yusnilasari Yusnilasari; Bebbi Arisya Kesumaputri
Lentera Perawat Vol. 6 No. 2 (2025): April - June
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i2.484

Abstract

Patient satisfaction is an important indicator in assessing the quality of healthcare services, including dental care services. Tugu Jaya Hospital in OKI Regency has not yet obtained evaluative data regarding patient satisfaction in its dental outpatient services. This study aims to determine the relationship between respondent characteristics and service quality dimensions with patient satisfaction. The study employed a quantitative design with a cross-sectional approach and involved 70 respondents selected through purposive sampling. Data were analyzed using chi-square tests and multiple logistic regression. The results showed significant relationships between education (p = 0.001; PR = 0.281), tangible (p = 0.000; PR = 7.059), empathy (p = 0.006; PR = 2.819), assurance (p = 0.010; PR = 2.596), and reliability (p = 0.022; PR = 2.338) with patient satisfaction. Meanwhile, no significant relationships were found between age (p = 1.00), gender (p = 0.495), and responsiveness (p = 0.070) and satisfaction. Among all the variables, the empathy dimension was the most dominant factor influencing satisfaction (OR = 0.208). Patient satisfaction with dental health services is influenced by education and service quality dimensions, particularly staff empathy. Enhancing service quality through empathy and interpersonal communication is the primary recommendation.
Analysis of factors affecting employee performance at Tugu Mulyo Community Health Center: A cross-sectional study Ayu Anggia Trida; Nani Sari Murni; M Prima Cakra Randana
Lentera Perawat Vol. 6 No. 3 (2025): July - September
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i3.486

Abstract

Background Employee performance at primary healthcare facilities is crucial for meeting the Minimum Service Standards. At Tugu Mulyo Health Center, several programs failed to meet national targets, allegedly due to poor staff performance. Objective This study aimed to analyze the factors influencing employee performance at Tugu Mulyo Health Center, Ogan Komering Ilir Regency. Methods A quantitative analytic study with a cross-sectional design was conducted involving all 74 health workers using total sampling. Data were collected via validated structured questionnaires covering variables such as competence, motivation, work experience, compensation, workload, and performance. Bivariate analysis was performed using Chi-square tests, and multivariate analysis applied logistic regression to identify dominant factors. Results Bivariate analysis found that only the competency variable had a statistically significant relationship with performance (p = 0.030). Multivariate logistic regression confirmed competency as the dominant factor (OR = 0.311; 95% CI: 0.118–0.819; p = 0.018), explaining 10.2% of the variance in employee performance (pseudo R² = 0.102). Other variables such as motivation, compensation, work experience, and workload were not significantly associated with performance. Conclusion Competency is the dominant factor affecting health worker performance at Tugu Mulyo Health Center. Improving employee competency is critical for achieving optimal performance.
A phenomenological study on factors influencing women of childbearing age in the use of intrauterine devices at Gumawang Community Health Center Bella Putri Lanida; Nani Sari Murni; Lilis Suryani; Yusnilasari Yusnilasari
Lentera Perawat Vol. 6 No. 3 (2025): July - September
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i3.521

Abstract

Background: The Intrauterine Device (IUD) is one of the most effective long-acting reversible contraceptives, yet its utilization remains low in Indonesia, including at Gumawang Community Health Center, Ogan Komering Ulu Timur District. Predisposing factors such as knowledge, beliefs, and cultural perceptions are believed to contribute to the low uptake of IUDs. Objective: This study aimed to analyze the factors influencing IUD use among women of reproductive age. Methods: A qualitative study with a phenomenological approach was conducted to explore participants’ experiences and perceptions. Data were collected through in-depth interviews and focus group discussions (FGDs) involving 17 informants, including IUD acceptors, non-IUD acceptors, unmet need groups, health workers, and family planning program officers. Data analysis employed reduction, data presentation, and conclusion drawing, supported by source triangulation to ensure trustworthiness. Results: Three major themes emerged: (1) knowledge—variations in understanding IUD definition, duration, benefits, and side effects; (2) beliefs—dominated by fear, shame, and mixed religious views; and (3) culture—community myths and narratives surrounding IUD safety that shape perceptions negatively. These findings demonstrate that misinformation and limited exposure strongly influence decision-making regarding IUD adoption. Conclusion: Knowledge, beliefs, and cultural perceptions significantly affect women’s decisions to use IUDs. Strengthening health education, counseling, and partnerships with community and religious leaders is essential to counter misinformation and improve IUD acceptance.
Analysis of patient satisfaction with electronic medical record services at general hospital: A cross-sectional study Muhamad Tito Aristian; Nani Sari Murni; Chairil Zaman
Lentera Perawat Vol. 6 No. 3 (2025): July - September
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i3.536

Abstract

Background Patient satisfaction is a critical indicator for evaluating the quality of healthcare services, including electronic medical record (EMR) services in hospitals. As one of the main healthcare providers in Ogan Komering Ilir Regency, Tugu Jaya Regional General Hospital has not yet provided specific data regarding patient satisfaction in its registration unit. Objective This study aimed to analyze factors associated with patient satisfaction with electronic medical record services in the registration unit. Methods A quantitative study with a cross-sectional design was conducted. The study population consisted of all patients registered at the hospital registration unit between January and April 2025. A total of 93 respondents were selected using purposive sampling based on inclusion and exclusion criteria. Data were collected through a structured questionnaire that had been tested for validity and reliability. Data analysis was performed using univariate analysis, bivariate analysis with Chi-square test, and multivariate analysis with multiple logistic regression. Results The findings indicated that education, tangibles, empathy, and assurance were significantly associated with patient satisfaction (p<0.05). Multivariate analysis revealed that tangibles (OR=3.93; 95% CI: 1.44–10.74) and assurance (OR=3.61; 95% CI: 1.15–11.31) were the dominant predictors of patient dissatisfaction. Conclusion Patient satisfaction with electronic medical record services in the registration unit of general hospital was significantly influenced by the dimensions of tangibles, empathy, and assurance, with tangibles identified as the dominant factor. Efforts to improve patient satisfaction should prioritize enhancing physical facilities, fostering empathetic attitudes, and strengthening trust through professional and reliable services.
Risk factor analysis of falls in elderly patients at the geriatric and internal medicine clinics of a general hospital: A cross-sectional study Riana Puspa; Nani Sari Murni; Chairil Zaman
Lentera Perawat Vol. 6 No. 3 (2025): July - September
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i3.540

Abstract

Background: Increasing life expectancy has led to a larger elderly population vulnerable to health problems, particularly fall risk. Falls in older adults can result in injury, disability, and death, thus requiring comprehensive risk analysis. Objective: This study aimed to analyze risk factors associated with falls among elderly patients in the Geriatric and Internal Medicine Clinics of a General Hospital. Methods: A cross-sectional quantitative study was conducted among 85 elderly respondents at Dr. Rivai Abdullah General Hospital, Banyuasin. Data were collected using structured questionnaires, environmental observation, and medical records. Data analysis consisted of univariate, bivariate using Chi-Square test, and multivariate logistic regression. Results: Multivariate analysis revealed that independence level was the most dominant factor significantly associated with fall risk (p=0.000; OR=0.176; 95% CI=0.069–0.450). Non-independent elderly had a 73.9% probability of experiencing falls. Other factors such as age, gender, education, comorbidities, environment, and polypharmacy showed no significant association (p>0.05). Conclusion: Independence level is the main determinant influencing fall risk in elderly patients. Fall prevention strategies should focus on promoting independence through physical exercise, occupational therapy, family support, and interprofessional interventions. Further studies should explore psychosocial, lifestyle, and nutritional factors.
Correlation of various risk management factors for risk control at general hospital: A cross-sectional study Retno Marlangen; Nani Sari Murni; Erma Gustina
Lentera Perawat Vol. 6 No. 3 (2025): July - September
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i3.541

Abstract

Background: Hospitals are high-risk workplaces requiring effective risk management to protect healthcare workers, patients, and the environment. In Indonesia, implementing Hospital Occupational Health and Safety (K3RS) remains challenging, particularly in identifying factors that influence successful risk control. Objective: To determine the factors associated with risk management at Dr. Rivai Abdullah General Hospital in Banyuasin and to identify the most dominant factor. Methods: A quantitative study with a cross-sectional design involved 77 healthcare workers and managerial staff. Data were collected using a structured questionnaire and secondary documents, then analyzed with Spearman’s rho correlation and multiple logistic regression. Results: Significant factors associated with risk management included occupational health training (p=0.02), attitude (p=0.006), human resources availability (p=0.007), budget (p=0.010), facilities and infrastructure (p<0.001), effective communication (p<0.001), environment (p<0.001), and hospital occupational health and safety implementation (p=0.003). The most dominant factor was the environment (OR=0.016; 95%CI 0.002–0.130), explaining 35.1–48.1% of risk management variation. Conclusion: Risk management is influenced by both individual and organizational factors, with the environment as the key determinant. Hospitals should prioritize improving the work environment, strengthening K3RS programs through monitoring and evaluation, enhancing inter-unit communication, and ensuring adequate support in human resources, budget, and training.
Implementation of the quality family village program in East Ogan Komering Ulu regency: A qualitative study Nanik Lestari; Nani Sari Murni; Muhammad Prima Cakra Randana
Lentera Perawat Vol. 6 No. 4 (2025): October - December
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i4.583

Abstract

Background: The Quality Family Village Program (Kampung KB) is a strategic initiative of the Indonesian government aimed at improving family welfare at the village level through the integration of population, family planning, and family development programs. However, in East Ogan Komering Ulu (OKU) Regency, the program faces several challenges, including limited resources, suboptimal sustainability, and inconsistent implementation across administrative levels. Objective: This study aimed to explore the implementation of the Kampung KB program in Kerujon Village, Semendawai Suku III District, East OKU Regency in 2025. Methods: A qualitative case study design was employed. Data were collected through in-depth interviews, field observations, and document review involving 16 informants representing village, sub-district, and district stakeholders. Data were analyzed using the Miles and Huberman interactive model, which includes data reduction, data display, and conclusion drawing/verification. Results: Four major themes were identified: (1) communication, (2) resources, (3) implementer disposition, and (4) bureaucratic structure. Although implementers demonstrated strong commitment to the program, several barriers persisted, such as ineffective communication flow between administrative levels, inadequate human and material resources, weak intersectoral coordination, and low community participation. These issues hinder program optimization at the local level. Conclusion: The implementation of the Kampung KB program in Kerujon Village has progressed but remains suboptimal due to communication barriers, resource constraints, and limited organizational support. Strengthening strategic communication, enhancing resource capacity, and improving bureaucratic responsiveness are essential to advance program effectiveness. Local government should prioritize cadre training, establish structured communication mechanisms across levels, and increase community engagement in all phases of program planning, implementation, and evaluation.
Co-Authors Abdillah, Novandra Aditia Warman Akhmad Dwi Priyatno Amalia, Dike Rizky Anif Budiyanto Arie Wahyudi Atma Deviliawati Atma Deviliawati Ayu Anggia Trida Ayyuhumah Amalia Baharudin, Kemas Bebbi Arisya Kesumaputri Bella Putri Lanida Chairil Zaman Chairil Zaman Debby Utami Siska Ariani Dewi Sayati Dewi Sayati Dewi Suryanti Dian Eka Anggreny Dian Eka Anggreny Dianita Ekawati Elvira Noviany Elyana, Wina Enggar Prasetyo, Enggar Erlina Febriyanti Erma Gustina Esti Yulianty Fitratul Harits Fitri, Lisa Fitrianti, Tri Gema Asiani Gema Asiani Hamyatri Rawalilah Hamyatri Rawalillah Harokan, Ali Herlina Herlina Hermanto Hermanto Hermanto Iche Andriyani Liberty, Iche Andriyani Ichramsyah A. Rahman Ihsan Firmansyah Indra Gusti Mansur Indriany Laniessa Rinarthani Liana, Yunita Lilis Suryani Lilis Suryani Lilis Suryani Lilis Suryani Lilis Suryani Lilis Suryani Linda Marni M Prima Cakra Randana Mardianita, Mardianita Marina Dwi Putri Marlina Marlina Mewikha Renni Misdiana, Misdiana Mohamad Sadikin Monita Septidwina Muhamad Tito Aristian Muhammad Amin Muhammad Prima Cakra Randana Muhammad Prima Cakra Randana Muhammad Prima Cakra Randana Nanik Lestari Ni Putu Yanti Nova Heroine Novika, Novika Nyayu Ela Eliza Pangestika, Hanggayu Peniza Suliati Pepti Herlin Prima Cakra Rendana Putri Aulia Salsabila Rahutami, Syntia Retno Marlangen Riana Puspa Rica Ratna Sari Rikasari, Dian Rina Seftiana Rinaningsih Rinaningsih Rosnita Rosnita Santi Rosalina Santi Rosalina Sarah Maya Monalisa Siti Zumiati SRI RAHAYU Sumadi, Alan Suwandi, Welly Swara Abdi N Syafriati, Nyayu Eka Syahril Efendi Syntia Rahutami Tania Ovelina Tri Sartika Wahyudi, Arie Welly Suwandi Winda Sari Kesuma Wulan Agustin Wulandari, Fitri Wahyuni Yuniartina Yunita Liana Yusi Marlioka Yusnilasari Yusnilasari Yusnilasari Yusnilasari Yusnilasari