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All Journal JURNAL PENDIDIKAN TAMBUSAI Al-Ta'lim El-kahfi : Journal of Islamic economics JOLLT Journal of Languages and Language Teaching ELP (Journal of English Language Pedagogy) Continuous Education : Journal of Science and Research Journal of English Language and Education Education Achievement: Journal of Science and Research Jurnal Dedikasia : Jurnal Pengabdian Masyarakat ANWARUL: Jurnal Pendidikan dan Dakwah El-Rusyd Jurnal Masyarakat Madani Indonesia Journal of Educational Management and Strategy INTERNATIONAL JOURNAL OF LANGUAGE PEDAGOGY Ahlussunnah: Journal of Islamic Education Langua: Journal of Linguistics, Literature, and Language Education
Syafitri, Widya
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : Al-Ta'lim

 1 
Thai Students’ Satisfaction with Academic Services at Universities Supriadi, Supriadi; Syafitri, Widya; Kosim, Muhammad; Aldri, Aldri
AT-TA'LIM Vol 32, No 2 (2025)
Publisher : Institut Agama Islam Negeri Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/jt.v32i1.1008

Abstract

This study investigates the satisfaction levels of Thai students from Pattani enrolled in four public universities in West Sumatra, Indonesia. Using a quantitative descriptive method, the research evaluates perceptions of academic service quality across five key dimensions: tangibles, reliability, empathy, responsiveness, and assurance. Data were collected from all 29 Thai students actively enrolled at Andalas University, UIN Padang, UIN Batusangkar, and UIN Bukittinggi through an online Likert-scale questionnaire. The findings reveal overall high satisfaction levels, with variations across institutions: Andalas University scored the highest (4.14), followed by UIN Bukittinggi (3.98), UIN Padang (3.97), and UIN Batusangkar (3.74). While most students expressed positive perceptions, areas such as service convenience, speed, and infrastructure emerged as needing improvement. The study highlights the importance of continuous service evaluation and culturally responsive practices to enhance the academic experiences of international students in Indonesian higher education institutions. 
Co-Authors Adriansyah Adriansyah Alber Aldri, Aldri Alfayazi, Mhd Iqbal Alimir, Immatul Jannah Amiza, Elsi Amna, Lailal Ardila, Lia Azkiyah, Hayatul Bayu, Eka Pasca Surya Cendikia, Annisa Dewi, Merry Prima Eliza Eliza Eliza Eliza, E Ella Jeniro Jambak Fadhillah, Nur Fahira, Hasra Farhania, Farhania Fatimah, Leni Febria Sri Artika Febriani, Lidya Febrina, Reni fitria ningsih Fitriyana, Ledya Hafiza, Maqsuratun Harbi, Malta Yana Havid Ardi Indah Wulandari Irwandi Irwandi Irwandi Istrada, Erik Jasman, Yulia Oktafia Junaidi Junaidi Laila, Yulia M. Yogi Riyantama Isjoni Melani, Melyann MUHAMMAD KOSIM, MUHAMMAD Natalia, Melisa Nawir, Erna Nofrianti, Monika Nurhalijah, Siti Nurhalimatussakdiah, Nurhalimatussakdiah Putri, Hilma Pami Rahman, Muthia Raihani, Nurul Ramanda, Dani Reflinda, Reflinda Rika Widianita Rizki, Imelda Roza, Veni RR. Ella Evrita Hestiandari Safitri, Loli sakti, genta Suhendra, Ade Susanti, Mimi Syafitri, Poppy Fauziah Syahmiarni, Syahmiarni Syahrul Syahrul Syahrul Syam, Hidayani Syukran, Rahmat Triana, Devi Utami, Mega Tri Utari, Zeli Yovi, Febri Yonanda Zaim, M Zulfahmi, Ali Mal Zulfani Sesmiarni Zulmen, Nurhadia Binti