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Journal : Al-Ta'lim

Thai Students’ Satisfaction with Academic Services at Universities Supriadi, Supriadi; Syafitri, Widya; Kosim, Muhammad; Aldri, Aldri
AT-TA'LIM Vol 32, No 2 (2025)
Publisher : Institut Agama Islam Negeri Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/jt.v32i1.1008

Abstract

This study investigates the satisfaction levels of Thai students from Pattani enrolled in four public universities in West Sumatra, Indonesia. Using a quantitative descriptive method, the research evaluates perceptions of academic service quality across five key dimensions: tangibles, reliability, empathy, responsiveness, and assurance. Data were collected from all 29 Thai students actively enrolled at Andalas University, UIN Padang, UIN Batusangkar, and UIN Bukittinggi through an online Likert-scale questionnaire. The findings reveal overall high satisfaction levels, with variations across institutions: Andalas University scored the highest (4.14), followed by UIN Bukittinggi (3.98), UIN Padang (3.97), and UIN Batusangkar (3.74). While most students expressed positive perceptions, areas such as service convenience, speed, and infrastructure emerged as needing improvement. The study highlights the importance of continuous service evaluation and culturally responsive practices to enhance the academic experiences of international students in Indonesian higher education institutions. 
Developing Life Skill Based English Instructional Material in Bilingual Pesantren Artika, Febria Sri; Syafitri, Widya; Risdaneva, Risdaneva
AT-TA'LIM Vol 27, No 3 (2020)
Publisher : Institut Agama Islam Negeri Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/jt.v27i3.645

Abstract

This study is aimed at developing life skill based English instructional material in bilingual pesantren by using 4D Model (Define, Design, Develop, and Disseminate). To achieve this aim, this study was conducted using the Research Development (R d) method. As parts of this method, a series of data collecting techniques involving pre-experimental teaching, interviews, observations, and tests of effectiveness, practicality and validity, were carried out to gather both quantitative and qualitative data. The participants of this study were one English language teacher and students of Class XI Timur Tengah, Insan Cendikia Boarding School (ICBS) Payakumbuh. The findings of this research reveal that the life skill based instructional material is valid and practical. Consequently, the life skill-based materials development can positively give the effective result as the innovation in English instructional material