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All Journal Jurnal Pendidikan Sosiologi dan Humaniora Jurnal CoreIT JTAM (Jurnal Teori dan Aplikasi Matematika) JURNAL EDUCATION AND DEVELOPMENT JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Informatika dan Rekayasa Perangkat Lunak Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Kepariwisataan: Jurnal Ilmiah International Journal of Educational Research Excellence (IJERE) Innovative: Journal Of Social Science Research Jurnal Teknologi Cerdas Ulil Albab Jurnal Teknokes Socious Journal
Nugroho, Agung Yuliyanto
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Evaluasi Kepuasan Mahasiswa terhadap Fasilitas Kampus Menggunakan Metode Simple Additive Weighting (SAW) Nugroho, Agung Yuliyanto; Tundo, Tundo; Saidah, Andi
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 10 No 2 (2026): APRIL 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v10i2.5324

Abstract

Evaluation of student satisfaction with campus facilities is one important aspect in improving the quality of college services and infrastructure. However, this satisfaction evaluation process has a gap between student expectations of the facilities provided by the campus. This research aims to design a Decision Support System (DSS) that can help the campus in assessing student satisfaction levels using the Simple Additive Weighting (SAW) method. This method was chosen because of its ability to conduct an assessment based on criteria that have certain weights so as to produce the best alternative ranking. The criteria used in this study include cleanliness, maintenance, comfort, completeness, condition, service, and level of satisfaction. Data was obtained through questionnaires distributed to students in various study programs, focusing on various aspects of campus facilities such as classrooms, laboratories, libraries, hall areas, and podcast studios. It was then processed using SAW steps, including matrix normalization and final score calculation. The result showed that the final results of the evaluation of student satisfaction with campus facilitiesf from 100 respodents obtained a fairly high score of 44 which was said to be quite good. This SAW method is able to provide a clear ranking of the level of student satisfaction, as well as identify areas that require improvement or enchancement at the college.
Co-Authors Abdul Malik Akbar, Riolandi Albadri, Albadri Apriyanto, Apriyanto Betty Yel, Mesra Dina Destari Firdaus, M. Surya Maulana Herryani, Herra Hidayat, Noura Rizqyaannisa Ignatius Septo Pramesworo Joko Triyono Kristanto, Ferat Larisu, Zulfiah Liyan, Sur Musa Hefer Smas Nasim, Abu Sahman Nugroho, Dwi Yoso Nur Rohman Raule, Jean Henry Saidah, Andi Sanjaya, Lalu Rudi Shimbun, Annisa Fikria Sisca Cletus Lamatokan Sitti Hasnah Sri Yulianto Fajar Pradapa Sudiro, Syawal Suswanto Suswanto, Suswanto Sutopo, Joko Syamsu, Moch. Nur Titik Haryanti Tundo, Tundo Waahib, Achmad Nashrul Wajnah, Wajnah Widiyanto, Nur Wulandari, Lastiani Warih Yulianto, Dwi Hery Yuniati, Nining