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Khuzaini
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PENGARUH KUALITAS PELAYANAN GANTI METER PASCABAYAR DAN CITRA PERUSAHAAN TERHADAP KEPUASAN PELANGGAN PADA ULP PULANG PISAU KALIMANTAN TENGAH Sadikin; Syahrial Shaddiq; Khuzaini; Zakky Zamrudi
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1885

Abstract

Service is a crucial element in efforts to increase customer satisfaction. Essentially, this service position is a supporting factor for PT. PLN (Persero)'s marketing activities. In order to improve the electricity supply services provided by PT. PLN (Persero) to the public in general and customers in particular. The purpose of this study is to test and analyze: 1. The influence of postpaid meter replacement service quality on customer satisfaction at ULP Pulang Pisau, Central Kalimantan. 2. The influence of company image on customer satisfaction at ULP Pulang Pisau, Central Kalimantan. 3. The influence of postpaid meter replacement service quality and company image on customer satisfaction at ULP Pulang Pisau, Central Kalimantan. This study employed a quantitative descriptive method. The population consisted of 280 customers who replaced postpaid meters at the Pulang Pisau ULP in Central Kalimantan. The sample size was determined using the Slovin formula, resulting in 74 customers. The sampling technique used was accidental sampling. Simple linear regression was used for data analysis. Based on the research results, the results of this study indicate that: 1. The quality of postpaid meter replacement services partially has a significant effect on customer satisfaction at the Pulang Pisau Central Kalimantan ULP. 2. Company image partially has a significant effect on customer satisfaction at the Pulang Pisau Central Kalimantan ULP. 3. The quality of postpaid meter replacement services and company image simultaneously have a significant effect on customer satisfaction at the Pulang Pisau Central Kalimantan ULP.
Faktor-Faktor yang Mempengaruhi Kinerja Pegawai: Kajian Literatur tentang Pengembangan SDM, Keterlibatan Kerja, dan Etos Kerja Aris Nurmansah; Khuzaini; Zakky Zambrudi; Syahrial Shaddiq
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1886

Abstract

This study aims to examine the factors influencing employee performance from the perspectives of human resource development, work engagement, and work ethic using a literature review approach. The study is based on the analysis of eleven empirical articles obtained from open-access scientific journals, selected based on their relevance to the research variables. Data were analyzed using a descriptive method to identify patterns, relationships, and inconsistencies among previous studies. The findings indicate that human resource development does not consistently have a direct effect on employee performance, but rather influences performance through mediating variables such as organizational commitment and work ethic. Work ethic is identified as the most consistent and dominant factor affecting employee performance, as it reflects individual values, discipline, and work motivation. In addition, leadership and human resource management strategies play an important role in shaping a positive work ethic. Meanwhile, work engagement is conceptually significant in enhancing employee performance, although empirical evidence remains limited. These results suggest that employee performance is influenced by a complex interaction of structural, psychological, and behavioral factors, highlighting the importance of an integrative approach in human resource management to achieve sustainable performance improvement
PENGARUH SISTEM KERJA DAN KOMPENSASI TERHADAP KINERJA KARYAWAN DI GRAHA MANDIRI TASPEN BARABAI Putri Sri Noor Rezeki; Syahrial Shaddiq; Khuzaini; Zakky Zamrudi
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1892

Abstract

The objectives of this study are to examine and analyze: 1) to determine the influence of work systems on employee performance at Graha Mandiri Taspen Barabai. 2) to determine the influence of compensation on employee performance at Graha Mandiri Taspen Barabai. This study used a quantitative descriptive research method. The population in this study were 28 Bank Mandiri Barabai employees. The sample in this study consisted of 28 employees, using total sampling. The data analysis technique used multiple linear regression. Based on the results of this study, the results indicate that 1) the work system influences employee performance at Graha Mandiri Taspen Barabai. 2) Compensation influences employee performance at Graha Mandiri Taspen Barabai. 3) Work systems and compensation influence employee performance at Graha Mandiri Taspen Barabai
Determinasi Kinerja Pegawai: Tinjauan Literatur tentang Kompetensi, Keterlibatan Kerja, Komitmen Organisasi, dan Self-Efficacy Miranti; Khuzaini; Zakky Zambrudi; Syahrial Shaddiq; Prasetyo Yuli Usaid
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1893

Abstract

This study aims to examine the determinants of employee performance through a literature review approach by integrating competence, work engagement, organizational commitment, and self-efficacy. This research employs a qualitative method using a literature review of 13 relevant journal articles selected based on their relevance to the research variables. Data were collected through documentation techniques and analyzed using descriptive qualitative analysis by comparing, classifying, and synthesizing findings from previous studies. The results indicate that competence, work engagement, organizational commitment, and self-efficacy are key factors influencing employee performance. Competence has a direct effect on performance and also contributes to the development of self-efficacy and work engagement. Work engagement consistently shows a positive impact on performance, while organizational commitment emerges as the most stable variable, acting both as a direct determinant and as a mediator. However, the influence of self-efficacy shows inconsistent results, as it may affect performance either directly or indirectly through mediating variables such as organizational commitment or organizational citizenship behavior. This study highlights the need for a more integrated model to better understand the complex relationships among these variables. The findings are expected to contribute theoretically to the development of employee performance models and provide practical implications for organizations in improving human resource performance
Kinerja Pegawai dalam Perspektif Work Environment dan Work-Life Balance: Kajian Literatur tentang Peran Kepuasan Kerja Yulia Fitriana; Khuzaini; Zakky Zambrudi; Syahrial Shaddiq; Prasetyo Yuli Usaid
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1894

Abstract

This study aims to analyze employee performance from the perspectives of work environment and work-life balance, with job satisfaction as an intervening variable through a literature review approach. The study is based on ten empirical articles obtained from open-access scientific journals, which were selected based on their relevance to the research variables. Data were analyzed using a descriptive method to identify patterns of relationships and inconsistencies among previous studies. The findings indicate that work-life balance consistently has a positive and significant effect on job satisfaction, which in turn contributes to improved employee performance. Meanwhile, the work environment generally influences job satisfaction positively, but its direct effect on employee performance shows inconsistent results. Job satisfaction plays a mediating role, although its effect is not always significant across studies. These findings suggest that employee performance is influenced by a complex interaction of organizational and psychological factors, and organizations are encouraged to enhance both work-life balance and a supportive work environment to improve job satisfaction and performance
IMPLEMENTASI ELECTRONIC HUMAN RESOURCE MANAGEMENT (E-HRM) DALAM MENINGKATKAN EFEKTIVITAS KINERJA SDM PADA UMKM DI ERA INDUSTRY 4.0 Wahyunah Febi Pratama; Syahrial Shaddiq; Khuzaini; Zakky Zamrudi
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1896

Abstract

This study aims to analyze the implementation of Electronic Human Resource Management (E-HRM) in improving the effectiveness of human resource performance in Micro, Small, and Medium Enterprises (MSMEs) in the Industry 4.0 era. The research method used is a qualitative approach with a descriptive method through a literature study. The data used are secondary data obtained from scientific journals, books, and previous studies relevant to the research topic. The results show that the implementation of E-HRM plays an important role in improving the effectiveness of human resource performance, particularly in terms of time efficiency, productivity, work quality, and accuracy in decision- making. However, the implementation of E-HRM in MSMEs still faces several challenges, such as limited resources, low digital literacy, and inadequate technological infrastructure. Therefore, efforts are needed to enhance understanding and support from various parties to optimize the implementation of E-HRM in MSMEs.
Pengaruh Human Resource Information System (HRIS) terhadap Efisiensi Kerja Karyawan di Era Industry 4.0: A Literature Review Septiani Damaiyanti; Syahrial Shaddiq; Khuzaini; Zakky Zamrudi
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1898

Abstract

This study aims to comprehensively examine the effect of Human Resource Information System (HRIS) on employee work efficiency in the Industry 4.0 era using a literature review approach. The rapid development of information technology encourages organizations to adopt digital systems in human resource management to improve operational effectiveness and efficiency. The research method employed is a literature study by analyzing relevant scientific articles published between 2015 and 2025 from various academic databases. The analysis technique involves identification, selection, evaluation, and synthesis of the literature.The findings indicate that HRIS has a positive impact on employee work efficiency through the automation of administrative processes, improved data accuracy, and real-time access to information. HRIS implementation also enhances employee productivity and supports more effective decision-making. However, its effectiveness depends on employees’ digital competencies, system quality, and organizational support. This study provides theoretical contributions to the development of technology-based human resource management and practical implications for organizations in optimizing HRIS to improve work efficiency in the Industry 4.0 era.
Peran Efektivitas Program Pelatihan, Kompetensi, dan Self-Efficacy dalam Meningkatkan Kinerja Pegawai: Kajian Literatur Norwati; Khuzaini; Zakky Zambrudi; Syahrial Shaddiq
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1904

Abstract

Penelitian ini bertujuan untuk mengkaji peran efektivitas program pelatihan, kompetensi, dan self-efficacy dalam meningkatkan kinerja pegawai melalui pendekatan kajian literatur. Data penelitian diperoleh dari berbagai artikel ilmiah yang relevan dan dianalisis menggunakan metode deskriptif kualitatif untuk mengidentifikasi pola hubungan, kesamaan, serta inkonsistensi hasil penelitian sebelumnya. Hasil kajian menunjukkan bahwa kompetensi merupakan faktor yang paling konsisten dan dominan dalam mempengaruhi kinerja pegawai secara langsung. Sementara itu, efektivitas program pelatihan dan self-efficacy menunjukkan hasil yang tidak konsisten terhadap kinerja apabila diuji secara langsung. Namun demikian, kedua variabel tersebut memiliki peran penting melalui mekanisme tidak langsung, seperti peningkatan kepuasan kerja dan pengembangan karir. Temuan ini menunjukkan bahwa kinerja pegawai tidak hanya ditentukan oleh faktor struktural, tetapi juga oleh faktor psikologis dan perilaku yang saling berinteraksi. Oleh karena itu, pendekatan yang integratif antara peningkatan kompetensi dan penguatan self-efficacy diperlukan untuk mencapai kinerja pegawai yang optimal dan berkelanjutan.
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPATUHAN KESELAMATAN DAN KESEHATAN KERJA (K3): TINJAUAN LITERATUR Jaka Swara; Khuzaini; Zakky Zambrudi; Syahrial Shaddiq; Prasetyo Yuli Usaid
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1926

Abstract

Keselamatan dan Kesehatan Kerja (K3) merupakan aspek penting dalam menciptakan lingkungan kerja yang aman, sehat, dan produktif, khususnya pada sektor industri yang memiliki tingkat risiko kerja tinggi. Tingginya angka kecelakaan kerja menunjukkan bahwa kepatuhan terhadap prosedur K3 masih menjadi tantangan dalam implementasi keselamatan kerja di berbagai organisasi. Penelitian ini bertujuan untuk mengkaji berbagai faktor yang mempengaruhi kepatuhan Keselamatan dan Kesehatan Kerja (K3) melalui pendekatan tinjauan literatur. Metode penelitian menggunakan pendekatan kualitatif dengan metode literature review terhadap 11 artikel ilmiah nasional dan internasional yang relevan dengan topik penelitian. Teknik analisis data dilakukan secara deskriptif kualitatif melalui proses identifikasi, pengelompokan, perbandingan, dan sintesis hasil penelitian terdahulu. Hasil kajian menunjukkan bahwa kepatuhan K3 dipengaruhi oleh berbagai faktor organisasi dan perilaku kerja, seperti kepemimpinan transformasional, pengawasan, budaya keselamatan, pelatihan, lingkungan kerja, dan partisipasi pekerja. Kepemimpinan yang adaptif dan partisipatif terbukti mampu meningkatkan kesadaran dan komitmen pekerja terhadap keselamatan kerja, sementara pengawasan dan pelatihan berperan dalam memastikan implementasi prosedur keselamatan berjalan secara konsisten. Selain itu, budaya keselamatan yang kuat menjadi fondasi penting dalam membangun perilaku kerja aman dan meningkatkan efektivitas penerapan K3. Penelitian ini menyimpulkan bahwa kepatuhan K3 tidak hanya dipengaruhi oleh aspek teknis keselamatan, tetapi juga oleh kualitas manajemen organisasi dan perilaku individu di lingkungan kerja. Oleh karena itu, organisasi perlu membangun sistem keselamatan kerja yang lebih komprehensif melalui penguatan budaya keselamatan, kepemimpinan, pengawasan, dan pelatihan berkelanjutan.
Model Konseptual Kinerja Pegawai: Kajian Literatur tentang Flexible Working Space, Employee Engagement, dan Organizational Citizenship Behavior Dadang Syahputra; Khuzaini; Zakky Zambrudi; Syahrial Shaddiq; Prasetyo Yuli Usaid
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1932

Abstract

This study aims to examine the determinants of employee performance through a literature review approach by integrating competence, work engagement, organizational commitment, and self-efficacy. This research employs a qualitative method using a literature review of 13 relevant journal articles selected based on their relevance to the research variables. Data were collected through documentation techniques and analyzed using descriptive qualitative analysis by comparing, classifying, and synthesizing findings from previous studies. The results indicate that competence, work engagement, organizational commitment, and self-efficacy are key factors influencing employee performance. Competence has a direct effect on performance and also contributes to the development of self-efficacy and work engagement. Work engagement consistently shows a positive impact on performance, while organizational commitment emerges as the most stable variable, acting both as a direct determinant and as a mediator. However, the influence of self-efficacy shows inconsistent results, as it may affect performance either directly or indirectly through mediating variables such as organizational commitment or organizational citizenship behavior. This study highlights the need for a more integrated model to better understand the complex relationships among these variables. The findings are expected to contribute theoretically to the development of employee performance models and provide practical implications for organizations in improving human resource performance.
Co-Authors Adelia Febrianti Adelia Wahyu Tri Utami Adlina Amni Ana Sofia Herawati Aris Nurmansah AYU WULANDARI Azwar Maulana Chairunnisa Dadang Syahputra Dewi Handayani Dewi Safitri Dwi Wahyu Artiningsih Eka Noor Farida Fahmanadie, Daddy Faizati, Ayu Niken Fansha Tio Anugrah Fastha Aulia Pradhani Fauzi, Muhammad Rizal Fransiska Galuh Nashrulloh Kartika Mayangsari Rofam Hadenan Towpek Hermansyah Hernani Husnul Madihah Idaayupebrina Ikhsan Budi Riharjo Irpan, M Jackson Yumame Jaka Swara Khairun Nikmah Khairunnisa Rahmi Lisdayanti Aulia Putri M. Alfis Nor Abdi M. Fikri Darussalam M. Firman Ar Rasyid Masniah Melky Retno Pasnijulita Br Hutapea Miranti Muhammad Gajali Muhammad Raili Muttaqin, Idzani Navis Sri Handayani Norwati Nur Fadjrih Asyik Nurohmat, Siska Maulina Pramuja, Alvin Dian Putri Sri Noor Rezeki Rabiatul Munawarah Raihanah Rika Cahaya Risyatul Azkiya Rosdiana, Aida Rusdinor S. Siregar, Thurman Sadikin Septiani Damaiyanti Siti Fajrianti Siti Patimah Soewitho Supandi Syahputra Supiati SUTRISNO Syafriansyah, Rony Syahrial Shaddiq Syahrial Syaddiq Triyonowati Wahyunah Febi Pratama Wicaksono , Wahyu Widhi Yani, Prawita Yetty Indrawati Yuli Usaid, Prasetyo Yulia Fitriana Yulia Rahmi Zainal Abidin Zainal Abidin Zainul, M. Zakky Zambrudi Zakky Zamrudi Zamrudi, Zaky Zuana, Muhammad Mujtaba Mitra