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Journal : Jurnal Keolahragaan JUARA

Analisis Mutu Pelayanan Rawat Jalan Berdasarkan Waktu Tunggu Pemeriksaan Di Poli Umum Puskesmas Bontomarannu Istiqamah, Nurul Fajriah; Dian Anggraeni Rachman; Andi Atssam Mappanyukki; Wahyudin
Jurnal Keolahragaan JUARA Vol. 4 No. 2 (2024): Jurnal Keolahragaan Juara
Publisher : Pendidikan Jasmani, Kesehatan, dan Rekreasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37304/juara.v4i2.17039

Abstract

According to Law of the Republic of Indonesia No. 36 of 2009, article 1 paragraph 11 means that health services are a form of activities that have become a unit and have a relationship and are carried out continuously. The purpose of this study is to find out the analysis of service quality based on the waiting time for examinations at the Bontomarannu Health Center general poly. The research method used observation with a cross-sectional research design with a quantitative approach. The population in this study is the average number of outpatients at the Bontomarannu Health Center every year in the last three years as many as 9,375 people. The sample in this study was 95 people using the Axial Sampling technique. Based on the results of the study, it is known that the average length of outpatient examination at the general polyclinic of the Bontomarannu Health Center for new patients is 6.95 minutes and 5.23 minutes for old patients, the service at the public poly is of high quality and is in accordance with the service standards set by the Ministry of Health regarding the length of examination at the general polyclinic for both new and old patients, which is 10 minutes  
Co-Authors Abdul Alim Abdul Rahman Abdul Rahman Abdul Rahman Akkase, Arfandi Aksir, Muh Ilham Aksir, Muh. Ilham Alimin Hamzah Amin, Andi Nurzakiah Aminuddin Amriana Hafiza Anas Qurniawan Andi Adhayana Akbar Andi Nurzakiah Amin Andi Nurzakiah Amin Andi Pangeran Rahmat Andi Pirmansyah Andi Saparia Andi Supriman Andi Ulfiana Fitri Anwar , Nur Indah Atifah Ardiansyah Natsir Arfanda, Poppy Elisano Arfandi Akkase arif budi darmawan Arimbi Asriati Asriati Atifah Anwar, Nur Indah Awal, Asri Azniah Syam Beny Badaru Bustang Bustang Christina Fajar Sriwahyuniati Dian Anggraeni Rachman Dian Anggraeni Rachman DIDIK PURWANTO Dina Agustina, Dina Erwin Setyo Kriwanto Etno Setyagraha Faizal Erlangga Makawi Fajri Yuga Fatkurahman Arjuna Fatmawati Chaerunnisa Fitri, Andi Ulfiana Fitriani Fitriani G Hasriani H, Haeril Haeril Haeril Haeril, Haeril Hamzah, Alimin Hasmawaty Hasmawaty Hasmyati, Hasmyati hasyim, hasyim Herni Herni Ians Aprilo Ichsani Ichsani Ichsani Ichsani Ichsani Ichsani Ichsani, Ichsani Ilyas, Muslim Bin Irwandi Rachman, Irwandi Iskandar ISKANDAR Iskandar Iskandar Jasmin Ambas Jayadilaga, Yadi Johanis Juhanis Juhanis Kasman Kasman Kasmauati Kasmauati M. Adam Mappaompo M. Adam Mappaompo M. Adam Mappompo M. Sahib Saleh Maemunah Mappompo, M. Adam Mardiyanah Nasta Mawar Wulandari Muh Ilham Aksir Muh. Ilham Aksir Muh. Rizky Agung Ramadhan muhammad Ilyas Muhammad Nur Muhammad Nurafandi Muhammad Zulfikar Muhammad Zulfikar Muhammad Zulkarnain Zainuddin Muhammadong Muhammadong Muhammadong Mutmainnah Mutmainnah Nur Inayah Ismaniar Nur Indah Atifah Anwar Nurl Fajriah Istiqamah Nurul Fadilah Aswar Nurzakiah Amin, Andi Poppy Elisano Arfanda Rachman, Dian Anggraeni Rahmad Risan Randi Apandi Resky Pangestu Rusli Rusli Saharullah Saharullah Saharullah Saharullah Samsiana . Samsiana, Samsiana Sarifin G Sarifin G Sarifin, Sarifin Sonyman Jaya Sri Rezkiani Kas St Maudy Mardani Suharjana . Sulaeman Sulaeman Sulastri Sulastri Sumaryanto Sumaryanto Sunarti Sunarti Syahruddin Syahruddin Syamsu Arif Syamsuddin Hasan Szczepocki, Matthew Wahid, Wahyana Mujari Wahyudin Wahyudin Wahyudin Wahyudin Wahyudin Wahyudin Warfahmi Arif Wawan Sundawan Suherman Yadi Jayadilaga Yasriuddin Yulita Sirinti Pongtambing zulnadila, zulnadila