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Journal : Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan

Pengaruh Strategi Harga dan Kualitas Layanan dengan Preferensi Pembelian Pelanggan di Platform E-commerce Shopee Henri Yawan; Akmal Ramadhan Putra Setiawan; Muhammad Naufal Nurfirmansyah; Muhammad Fadli Al-Multazim; Noor Kholis Budiman; Adi Prehanto; Asep Nuryadin
Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan Vol. 2 No. 1 (2024): Februari : Maeswara
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/maeswara.v2i1.585

Abstract

This study examines the impact of pricing strategy and service quality on customer preferences on the Shopee e-commerce platform. This study's methodology, which included a quantitative approach and primary data from a questionnaire, identified 33 Shopee users in Tasikmalaya. An analysis using SPSS confirms that the two factors mentioned above—price strategy and service quality—contribute about 40.5% to consumers' preferences for fashion products on Shopee. Even though price strategy has a significant relationship, service quality has a stronger and more positive impact on customer preferences. Implicitly, it is crucial for e-commerce businesses to improve the quality of their services while meticulously developing price phase strategy to make it more in line with customer preferences. All of this offers advantages for the e-commerce business in developing strategies to meet customer needs in an increasingly competitive market.
Co-Authors Adam Hermawan Adam Hermawan Adisubagja, Balebat Dwi Ahmad Gunawan, Syahrul Akmal Ramadhan Putra Setiawan Ali Akbar Alkatili Ali Akbar Alkatili Alifia Fatimatun Nazya Alifia Fatimatun Nazya Ana Ratnasari Anggit Merliana Anisa Sekar Ningrum Aprily, Nuraly Masum Ar-Ridlo, Muhammad Dzikri Arafah, Namira Arya Budi Saputra Arya Budi Saputra Asep Herry Hernawan Asep Nuryadin Asep Nuyadin Assalam, Muhammad Nabil Aulia Zahra Aulia Zahra Azhar, Azizah Azizah Azhar Azizah Azhar Balebat Dwi Adisubagja Btari Mariska Purwaamijaya Conquero, Hilzi Maulana Devina Fauziyah Dhea Febrianti Dindin Abdul Muiz Lidinillah Djogi Banyu Adem Donny Karunia Pratama Fauziyah, Devina Febrianti, Dhea Fiqriansyah, Yogi Ilham Gieldy Akhyat Affandi Utama Guntara, Rangga Gelar Gupi Rohman Nurmansyah Hakim, Muhamad Akil Haryono Haryono Henri Yawan Herdiana, Oding Heryadi, Herdi I Wayan Putra Aditya Iftia Nur Azizah Indra Satria Nugraha Kova, Stella Lanina Astrid Chrysant Vrij Maesaroh, Syti Sarah Maharani, Melani Defina Manjilati Nurhazah Mohammad Ali Muhammad Dito Marcelino Muhammad Dzikri Ar Ridlo Muhammad Fadli Al-Multazim Muhammad Naufal Nurfirmansyah Muhammad Rizky Ginanjar Mutia, Marsya Mutiara Putri Utami Namira Arafah Nandang Rusmana Nazya, Alifia Fatimatun Ni Made Ayu Natih Widhiarini Ni Wayan Mega Sari Apri Yani, Ni Wayan Mega Nizza Nadya Rachmani Noor Kholis Budiman Nugraha, Muhammad Rizki Nugroho, Firna Shizuka Nuraly Masum Aprily Octapiana Aulia Oktapiana Aula Pratama, Donny Karunia Purwaamijaya, Btari Mariska Ramadansyah, Erif Ramadhani, Raja Almas Ramasiah, Suci rangga gelar Rangga Gelar Guntara Rasyid Nata Mulyana Reyhan Arya Nugraha Reyhan Arya Nugraha Reyhan Qatrunada Usulu Rizka Wahyudi Ruth, Joy Noeliona Salamah, Risa Ardila Sitepu, Kris Adam Gunanta Soni Santana Sri Ariyani Desmawati Stella Kova Suci Ramasiah Syifa Azkia Purwanti Syifa Nurul Aulia Taofik Hidayat Taofik Hidayat, Taofik Tri Joko Raharjo Usulu, Reyhan Qatrunada Utami, Mutiara Putri Wahyudi, Rizka Wulansari Wulansari Wulansari Wulansari Yasin, Muhammad Yahya yogi prasetyo