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Journal : Jurnal Ilmu Administrasi Negara (JUAN)

Behavioral Intention of the Use of COVID-19 Governance Application: A Literature Review Yoserizal, Yoserizal; Tovalini, Krismena; Hanoselina, Yulia
Jurnal Ilmu Administrasi Negara (JUAN) Vol 12 No 2 (2024): November, 2024
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v12i2.6955

Abstract

The COVID-19 pandemic has had a profound impact on Indonesia, affecting not only public health but also socio-economic aspects of life. As part of its response to mitigate the spread of the virus, the Indonesian government introduced the PeduliLindungi application, which enables contact tracing and monitoring of COVID-19 cases through public participation. Despite its effectiveness in supporting policy decisions and reducing transmission rates, the application has faced criticism, particularly regarding potential privacy and human rights concerns. This study aims to analyze the behavioral intention of users to adopt the PeduliLindungi application using the Technology Acceptance Model (TAM) as a framework. The research employs a literature review approach, synthesizing findings from existing studies to identify key factors influencing user attitudes and intentions. Results indicate that perceived usefulness, perceived ease of use, and perceived risk are critical determinants of user attitudes. Furthermore, the study hypothesizes that user attitudes significantly influence behavioral intention, with trust in the application playing a reciprocal role. The findings highlight the importance of addressing user concerns, particularly regarding data security and privacy, to enhance adoption rates. This research contributes to the understanding of user behavior in adopting COVID-19 governance applications and provides a theoretical basis for future empirical studies. It concludes with recommendations for policymakers to ensure both the efficacy and ethical implementation of such technologies in public health crises.
Why Do People Adopt Mobile Passports? An Extension of Technology Acceptance Model Yoserizal, Yoserizal; Tovalini, Krismena; Hanoselina, Yulia
Jurnal Ilmu Administrasi Negara (JUAN) Vol 13 No 1 (2025): June, 2025
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v13i1.7510

Abstract

The increasing demand for efficient public services in the immigration sector has driven the Directorate General of Immigration of Indonesia to innovate through the Mobile Passport (M-Passport) application. This digital platform enables the public to apply for new passports and renew expired ones online, aligning with national e-government policies to enhance service quality and operational efficiency. This study aims to examine factors influencing the adoption of M-Passport using an extended Technology Acceptance Model (TAM) by incorporating the variable of individual attractiveness. Specifically, it investigates the effects of individual attractiveness, perceived usefulness, and perceived ease of use on attitude, as well as their indirect influence on behavioral intention. A quantitative approach was applied, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) on data from 400 respondents who accessed M-Passport services at the Class I TPI Immigration Office in Padang. Non-probability convenience sampling was employed, and data were analyzed for validity, reliability, and hypothesis testing. Results reveal that three of six hypotheses were supported: individual attractiveness positively and significantly affects perceived usefulness; perceived ease of use positively and significantly affects perceived usefulness; and attitude positively and significantly affects behavioral intention. Conversely, individual attractiveness, perceived usefulness, and perceived ease of use showed no significant direct effects on attitude. The findings underscore the importance of enhancing the application’s visual appeal and ease of use to improve perceived usefulness and ultimately drive adoption. This research contributes both theoretically, by extending TAM in the context of public service innovation, and practically, by offering recommendations to immigration authorities for improving M-Passport uptake.