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All Journal Jurnal Akuntansi & Auditing Indonesia Jurnal Ekonomi : Journal of Economic Kompak : Jurnal Ilmiah Komputerisasi Akuntansi Jurnal Riset Mahasiswa Akuntansi (JRMA) Journal of Economics, Business, & Accountancy Ventura AKRUAL: Jurnal Akuntansi JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Jurnal Pengabdian Masyarakat AbdiMas Journals of Ners Community International Journal of Nursing and Health Services (IJNHS) GEMA EKONOMI Journal of Multidisciplinary Academic Jurnal Bisnis dan Akuntansi Jurnal Ekonomi Manajemen Sistem Informasi JASF (Journal of Accounting and Strategic Finance) PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Akademi Akuntansi (JAA) The Indonesian Journal of Accounting Research Journal of Nursing and Public Health (JNPH) Jurnal Health Sains GUYUB: Journal of Community Engagement Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Jurnal Cahaya Mandalika Abdimisi Interdisciplinary Social Studies Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Jurnal Kelola : Jurnal Ilmu Sosial Golden Ratio of Finance Management AKADEMIK: Jurnal Mahasiswa Humanis Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Formosa Journal of Science and Technology (FJST) Journal of Hospital Management Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika (MANEKIN) BULLET : Jurnal Multidisiplin Ilmu JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vitalitas Medis : Jurnal Kesehatan Dan Kedokteran Inovasi Kesehatan Global International Journal of Economics and Management Sciences International Journal of Health and Medicine Management Dynamics: International Journal of Management and Digital Sciences Global Management: International Journal of Management Science and Entrepreneurship Jurnal Cinta Nusantara
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IPTEKS PELATIHAN STRUCTURAL EQUATION MODELING PADA MAHASISWA MAGISTER PERGURUAN TINGGI SWASTA DI JAKARTA BARAT Adhikara, Muhammad Fachruddin Arrozi; Lucius, Christophera R; Handayani, Sri; Sugiyanto, Sugiyanto; Endah, Nur Jannah
Jurnal Pengabdian Masyarakat AbdiMas Vol 12, No 2 (2025): Jurnal Pengabdian Masyarakat Abdimas
Publisher : Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/abd.v12i2.10377

Abstract

Abstract This report identifies competency gaps for postgraduate students in social sciences, education, and management in applying Structural Equation Modeling (SEM) with AMOS software, which stems from weak statistical foundations—including understanding confirmatory factor analysis (CFA), pathway analysis, and goodness-of-fit index interpretation—as well as limited access to formal training and academic mentoring. This condition has implications for the inability to overcome technical problems such as multicollinearity, model imitation without conceptual understanding, and delay in completing studies. As a solution, training based on an integrative approach was implemented through lecture-based learning, hands-on workshops, and project clinics for three days which were designed applicatively using scaffolded learning and problem-based learning methods. The evaluation of the program showed significant success with a 35% increase in participants' understanding based on a comparison of pre-test and post-test, as well as 85% active participation, despite the technical constraints of AMOS licensing. The sustainability of the program is ensured through online discussion forums and monthly follow-up sessions. Development recommendations include training level stratification and implementation of blended learning, provision of pre-training modules, and institutional collaboration for licensing access, which collectively expect to improve participants' academic quality and career prospects on an ongoing basis. Keywords: training, problem based learning, think-aloud protocol AbstrakLaporan ini mengidentifikasi kesenjangan kompetensi mahasiswa pascasarjana ilmu sosial, pendidikan, dan manajemen dalam mengaplikasikan Structural Equation Modeling (SEM) dengan software AMOS, yang bersumber dari lemahnya fondasi statistik—meliputi pemahaman confirmatory factor analysis (CFA), analisis jalur, dan interpretasi indeks goodness-of-fit—serta terbatasnya akses pelatihan formal dan pendampingan akademik. Kondisi ini berimplikasi pada ketidakmampuan mengatasi masalah teknis seperti multikolinearitas, peniruan model tanpa pemahaman konseptual, serta keterlambatan penyelesaian studi. Sebagai solusi, diimplementasikan pelatihan berbasis pendekatan integratif melalui lecture-based learning, hands-on workshop, dan project clinic selama tiga hari yang dirancang secara aplikatif dengan metode scaffolded learning dan problem-based learning. Evaluasi program menunjukkan keberhasilan signifikan dengan peningkatan pemahaman peserta sebesar 35% berdasarkan perbandingan pre-test dan post-test, serta partisipasi aktif 85%, meskipun menghadapi kendala teknis lisensi AMOS. Keberlanjutan program dijamin melalui forum diskusi online dan sesi follow-up bulanan. Rekomendasi pengembangan mencakup stratifikasi level pelatihan, implementasi blended learning, penyediaan modul pra-pelatihan, dan kolaborasi institusional untuk akses lisensi, yang secara kolektif diharapkan dapat meningkatkan kualitas akademik dan prospek karir peserta secara berkelanjutan. Kata Kunci: pelatihan,  problem based learning, think-aloud protocol
The Role of Patient Experience in Improving the Quality of Hospital Services in DKI Jakarta Alfira Ulfa; MF. Arrozi Adhikara; Erry Yudhya Mulyani
Management Dynamics: International Journal of Management and Digital Sciences Vol. 2 No. 4 (2025): International Journal of Management and Digital Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/managementdynamics.v2i4.473

Abstract

Hospitals in DKI Jakarta continue to face service quality challenges, including long waiting times, fragmented information systems, and limited patient access to digital health technologies. Although digital transformation and digital literacy are expected to enhance service quality, the mediating role of patient experience remains insufficiently explored. This study investigates the effects of digital transformation and digital literacy on service quality, with patient experience as a mediating variable. A quantitative explanatory design was applied using data from 200 outpatients. Measurements were based on validated indicators of digital transformation, digital literacy, patient experience, and service quality. Structural Equation Modeling (SEM) with AMOS was employed for analysis. The findings show that digital transformation significantly improves patient experience and service quality. Digital literacy positively affects patient experience but does not directly influence service quality. Patient experience fully mediates the relationship between digital literacy and service quality and partially mediates the effect of digital transformation. These results highlight the critical role of patient experience in translating digital capabilities into perceived service improvements. Hospitals are encouraged to strengthen digital transformation initiatives, enhance digital literacy support—especially for older adults—and design user-friendly digital services that facilitate communication and access. This study integrates the Technology Acceptance Model and Customer Experience Theory to provide empirical evidence on how digital-based interventions can advance hospital service quality.
Determinants of Experiential Marketing on the Intention to Use Outpatient Services in Class C Hospital Lucki Lucki; MF. Arrozi Adhikara; Rokiah Kusumapradja
Management Dynamics: International Journal of Management and Digital Sciences Vol. 2 No. 4 (2025): International Journal of Management and Digital Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/managementdynamics.v2i4.486

Abstract

Introduction: Experiential marketing has become a growing trend in promotional activities by emphasizing personalization and active customer involvement. Preliminary observations indicate a decline in outpatient visits among patients with general insurance and non-JKN coverage in 2023, which may be influenced by a decrease in their intention to use outpatient services. This condition highlights the need for hospitals to implement experiential marketing strategies to enhance patient interest and experience. Objective: This study aims to empirically examine the influence of patient experience and service perception on the intention to use outpatient services, with Strategic Experiential Modules (SEMs) as an intervening variable. Methods: This quantitative research employs a causal design involving outpatient service users as the population. A non-probability sampling technique was used, yielding 249 respondents. Data were collected using a questionnaire and analyzed using Structural Equation Modeling (SEM) with AMOS software. Results: The findings reveal that patient experience and service perception simultaneously have a significant positive influence on the intention to use outpatient services through SEMs. Service perception directly shows a significant positive effect on both SEMs and intention to use outpatient services, while SEMs also significantly enhance usage intention. Service perception emerges as the dominant variable in increasing SEMs and usage intention, whereas patient experience has the weakest effect. Conclusion: Patient experience and service perception collectively influence the intention to use outpatient services with SEMs as an intervening variable. Strengthening Customer Relationship Management is essential by improving human resources and optimizing service asset.
Work Fatigue as a Mediator in the Influence of Communication and Assertivity on Nurses' Productivity Rosida Siboro; Andry Andry; MF Arrozi Adhikara
Management Dynamics: International Journal of Management and Digital Sciences Vol. 3 No. 1 (2026): January :International Journal of Management and Digital Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/managementdynamics.v3i1.510

Abstract

Rapid global environmental changes, especially due to advances in technology and information, have had a significant impact on various sectors of life, including the health sector. In the context of modern health services, hospitals are no longer just places of healing, but also institutions that are required to provide high-quality services, based on patient safety, and are able to adapt to the dynamics of community needs. This change requires a transformation in human resource management, especially related to the interpersonal and psychosocial competencies of nurses as the spearhead of medical services.Purposes:​ to analyze the effect of effective communication and Assertive Attitude on Nurses' Work Productivity in hospitals, with Work Fatigue as a mediating variable.Methods: This type of research is quantitative, using statistical figures to measure the influence of independent variables on dependent variables. The research design is a cross-sectional study.Results: The results of this study indicate that effective communication, assertiveness, and job fatigue collectively significantly influence nurses' work productivity. Communication and assertiveness positively contribute to job fatigue, which in turn affects productivity. Job fatigue is also shown to be a significant mediator in the relationship between communication and assertiveness on work productivity .Conclusion : The importance of strengthening effective communication as a strategy to increase productivity. Organizations need to design communication systems that support openness, transparency, and clarity of information and culture-based assertiveness training, so that employees can express their opinions appropriately without causing resistance in the team.
Community Empowerment through Training on Determining Fish Production Costs for Strengthening the Marine Resource-Based Economy MF Arrozi Adhikara; Sugiyanto Sugiyanto; Sri Handayani; Jatmiko Jatmiko; Fachmi Tamzil; Adrie Putra
GUYUB: Journal of Community Engagement Vol 7, No 2 (2026): Juni
Publisher : Universitas Nurul Jadid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/guyub.v7i2.14421

Abstract

. This community service program was conducted to address inaccuracies in the calculation of the Cost of Production (COP) among Cuwe fish cracker home industries on Tidung Island, Thousand Islands, Jakarta. Most business actors calculated production costs conventionally and often excluded maintenance, electricity, and packaging expenses from factory overhead costs, resulting in underestimated production costs and less accurate pricing decisions. Therefore, the program aimed to improve participants’ understanding of COP calculation and equip them with practical skills to determine production costs systematically in order to strengthen business competitiveness. The program adopted a Participatory Action Research (PAR) approach involving 18 home-industry actors and was implemented through four stages: preliminary understanding, socialization and education, knowledge strengthening, and implementation with post-training assistance. Activities included training on cost accounting concepts, identification of production cost components, application of the full-costing process method, and simple bookkeeping practices. Evaluation results showed a substantial increase in participants’ competencies, with average pre-test and post-test scores improving from 42 to 86. Cost-recording consistency also increased from 20% to 80%, while participants became capable of identifying all cost components involved in COP calculations.The program contributed to improved production management capacity, a transition from trial-and-error costing practices to a systematic full-costing approach, and greater business resilience in responding to market fluctuations. The findings revealed a healthy cost structure, with direct raw materials accounting for 47% and direct labor for 31%. Although challenges remain, particularly weather dependency and high logistics costs, the program successfully transformed informal business practices into a more structured and professional cost management system.
Peran Kualitas Informasi dan Pemasaran Digital Dalam Mendorong Citra dan Kesadaran Merek Guntur Desar Dwiputra; Sandra Dewi; Muhammad Fachruddin Arrozi Adhikara
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7854

Abstract

Mayoritas pasien masih mengenal rumah sakit ini terbatas hanya sebagai penyedia layanan ibu dan anak konvensional. Dominasi citra layanan persalinan tersebut mengakibatkan sebagian besar calon pasien tidak menyadari eksistensi layanan sub-spesialis seperti terapi hormon pertumbuhan dan layanan-layanan lainnya di center of excellence. Penelitian ini bertujuan menganalisis pengaruh pemasaran digital dan kualitas informasi terhadap kesadaran merek melalui mediasi citra merek. Penelitian dilakukan pada pasien di poliklinik center of excellence rumah sakit Edelweiss. Penelitian bersifat kuantatif sebab akibat dan dilakukan dalam suatu kurun waktu tertentu. Metode analisis data menggunakan PLS SEM. Hasil penelitian menemukan bahwa pemasaran digital, kualitas informasi, citra merek berpengaruh simultan terhadap kesadaran merek. Pemasaran digital, kualitas informasi, citra merek masing-masing berpengaruh positif terhadap kesadaran merek. Pemasaran digital dan kualitas informasi masing-masing berpengaruh positif terhadap citra merek. Citra merek mampu memediasi pengaruh pemasaran digital dan juga kualitas informasi terhadap kesadaran merek. Implikasi manajerial akan dibahas lebih lanjut dalam penelitian ini.
Peran Mediasi Kepercayaan Pasien Pada Pengaruh Perilaku Relasional dan Integritas Agen Asuransi Terhadap Utilitasi Layanan Rumah Sakit Kelas B Jakarta Chooky Novalino; Muhammad Fachruddin Arrozi Adhikara; Mohamad Reza Hilmy
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7891

Abstract

Pemanfaatan layanan rumah sakit pada pasien asuransi kesehatan komersial tidak hanya ditentukan oleh kebutuhan klinis, tetapi juga oleh kualitas interaksi dengan agen asuransi. Penelitian ini bertujuan menganalisis pengaruh perilaku relasional dan integritas agen asuransi terhadap utilisasi layanan rumah sakit melalui kepercayaan pasien pada pasien asuransi kesehatan komersial di Rumah Sakit Kelas B Jakarta. Penelitian menggunakan desain kuantitatif survei dengan pengumpulan data melalui kuesioner pada pasien yang memanfaatkan layanan dalam 12 bulan terakhir. Variabel perilaku relasional, integritas agen, kepercayaan pasien, dan utilisasi layanan (rawat jalan, rawat inap, IGD) dianalisis menggunakan Structural Equation Modeling. Hasil analisis menunjukkan bahwa perilaku relasional dan integritas agen berpengaruh signifikan terhadap kepercayaan pasien. Kepercayaan pasien juga berpengaruh signifikan terhadap utilisasi layanan rumah sakit serta memediasi pengaruh perilaku relasional dan integritas agen terhadap utilisasi. Temuan ini menegaskan bahwa penguatan perilaku relasional dan integritas agen penting untuk membangun kepercayaan dan mendukung utilisasi layanan yang lebih konsisten pada segmen asuransi komersial.
Qualitative characteristics of accounting information in the belief revision of the users for the securities prospects in Indonesia Stock Exchange (IDX) MF. Arrozi Adhikara; Maslichah Maslichah; Nur Diana
Journal of Economics, Business, and Accountancy Ventura Vol. 17 No. 1 (2014): April 2014
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v17i1.269

Abstract

The research attempts to reveal, in explanatory causality, the effect of the use of ac- counting information on the belief revision of stock selection for the security prospects in Indonesia Stock Exchange. The data were collected using survey on investment managers with individual unit analysis, through simple random sampling. They were analyzed using structural equation model (SEM). The result shows that there is posi- tive effect of the usefulness of accounting information on belief revision and return preferences; there is positive effect of the usefull of price information on belief revision and return preferences; there is positive effect of systematis risk on the usefulness of price information, and there is positive effect of belief revision on return preferences. This result also indicates negative effect of the usefulness of accounting information on the unsystematic risk; the negative effect of systematic risk on belief revision, as well as the negative effect of unsystematic risk on belief revision. Variables of unsystematic risk and belief revision are a mediating variable because it is increasing the effect and the relationships among variables. Yet, the use of price information is as a mediating because it lowers the effect between variables.The study also shows that accounting information is very useful because it contains value, relevan, reliabel, comparative information and has prospect in the future in decision making. Investment managers shlod be sophisticated, rational, prudent, and have risk preferences that can make a positive contribution in the advisory to investors.
Individual investors’ behavior in decision making on securities investment in Indonesia Stock Exchange (ISE) Dihin Septyanto; MF. Arrozi Adhikara
Journal of Economics, Business, and Accountancy Ventura Vol. 17 No. 2 (2014): August 2014
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v17i2.302

Abstract

This study tests the benefits of investment in financial information, sophisticated and rational attitude, and risk preferences of investors on utility maximization in investment decision-making process. This study is clear causality with the survey on the opinions, attitudes, experiences, or characteristics of the study individual subjects. Time dimension is one shot study on 182 investors. Data analysis was done using Structural Equation Modeling (SEM) with AMOS program. It shows that the benefits of financial information does not affect the investment intentions; Subjective norms positively affect the investment intentions; Subjective norms have positiveinfluence on belief revision; usefulness of accounting information has  positive influence on the perception of systemic risk; positive belief revision affects investment intentions, and systematic risk perception negatively affect the investment intentions. They become sophisticated investors and irrational because it does not utilize the information in the financial statements of the stock investment decisions. They risk averter because when they have a positive attitude towards risk stocks, investors avoid acting in investment intentions.
The Effect of System Quality, Information Quality, and Service Quality on the Net Benefits of Hospital Management Information Systems, With System Use and User Satisfaction as Mediating Variables at Hospital X, Tangerang City Irzanto Yunda; Sandra Dewi; MF. Arrozi Adhikara
Interdisciplinary Social Studies Vol. 5 No. 2 (2026): Interdisciplinary Social Studies
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v5i2.1063

Abstract

This paper is to evaluate the use of the Hospital Information System (SIMRS) at Hospital X which has been used so far. The aim of this research is to examine the influence of system quality, information quality, service quality, usage and user satisfaction on net benefits. Researchers use the DeLone and McLean method because this model is known as a simple model but is considered quite valid by researchers in measuring an information system. This research was conducted on the population of Hospital X staff who used SIMRS using a questionnaire. The research results show that system quality has no effect on usage. Then system quality affects user satisfaction. The results of this research also show that information quality and service quality jointly influence user usage and satisfaction. Additionally, usage and user satisfaction influence net benefits. As a mediator of use and user satisfaction, it also influences system quality, information quality and service quality on net benefits. It is hoped that the results of this research can be a reference for developing the potential of SIMRS to be even better and provide information regarding the factors that influence the quality of SIMRS at Hospital X.
Co-Authors Adityarini, Danuta Adrie Putra Agus Munandar Agus Munandar Alfadli Santowijaya Alfira Ulfa Anastina Tahjoo Andiko Tongga Andry Andry Andry Andry ANDRY, ANDRY Anugrah, Faisal Arham Irzan Bella Alfitri Bella Savira Chooky Novalino Christophera R Lucius CSP Wekadigunawan Danuta Adityarini Deny Erfin Dihin Septyanto Dini Handayani Dwinijanti, Lenny Ediansyah Ediansyah Elizabet Novrianthi Mahdalena Ellya Niken Prastiwi Elvina. R. M Endah, Nur Jannah Endang Ruswanti Erish Harry Angkat Erry Yudhya Mulyani Fachmi Tamzil Fachturohman, Mochamad Arfan Fahad Fahad Fannysa Astika Prihardini Febriarukmini, Rumbita Feni Endah Trisnawati Ferry Ferdian Nugraha Fredy Rizaldi Fredy Rizaldi Guntur Desar Dwiputra Handayani, Herlina Handayani, Sri Handayani, Sri Harahap, Riska Anjla Hardiyati Indah Nurpala, Siti Indah Nurpala, Siti Hardiyati Irianto, Sugeng Eko Irzanto Yunda ISMA PRASETYA WARDANI Jatmiko Jatmiko Jatmiko, Jatmiko Kemala Rita Ketut Yuliani Wijaya Krisintiya Riyana Kristanti M., Novera Kristanti M., Novera Kurnia Ramadhan Kusumapradja, Rokiah Lenny Dwinijanti Luciana Indah Permatasari Lucki Lucki Luluk Larasati Maslichah Maslichah Maslichah, Maslichah Mochammad Adam Eldi Mohamad Reza Hilmy Mohamad Reza Hilmy Mulyanah Mulyanah Mulyanah, Mulyanah Musaida, Musaida Namira Azzahra Nofiarni, Nofiarni Nofierni, Nofierni Novadiana, Novadiana Nur Diana Nur Diana Permatasari, Luciana Indah R. Fresley Hutapea R. M, Elvina. Rahmawati, Wawah Reza Fadhilla Rian Adi Pamungkas Rian Adi Pamungkas Rina Mutiara Rina Wahyuni Rini Handayani ROKIAH KUSMAPRADJA Rosida Siboro Royhisar Martahan Simanungkalit Royhisar Martahan Simanungkalit Rumbita Febriarukmini Sandra Dewi sandra dewi Sandra Dewi Sapto Jumono Sapto Jumono Saputra, Sugiyono Selfie, Selfie Setyati, Ritta Setyati, Ritta Silviana Mustikawati, Intan Sri Handayani Sudarwan, Sudarwan Sugiyanto - Sugiyanto, Sugiyanto Suharna, Jaka Supriyantoro Supriyantoro Suriadi Suriadi Susanthy, Adhita Taufiq Tirtayasa, Charli Otman Ummanah Ummanah, Ummanah Victor Livinus Victor Livinus, Victor Wahidi, Kemala Rita Wahyuni Dian Wahyuni, Yulia Wardani, Isma Prasetya WD Purwati Wekadigunawan, CSP Wenny Widodo, Agung Mulyo Wigianto, Welly Yusup Setiawan