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Journal : JURNAL MATEMATIKA STATISTIKA DAN KOMPUTASI

Service Waiting Time Behavior of Express Maintenance (EM) Program of PT. Dunia Barusa Banda Aceh Samsul Anwar; Tri Wahyudi; Mutia Andriani; Dinda Maulina; Juraida Fitri; Raihan Nora; Zulfazli Zulfazli
Jurnal Matematika, Statistika dan Komputasi Vol. 16 No. 3 (2020): JMSK, MAY, 2020
Publisher : Department of Mathematics, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (513.783 KB) | DOI: 10.20956/jmsk.v16i3.4927

Abstract

Survival analysis is a statistical method that can be used to analyze duration time data of an event occurrence. This research uses secondary data from PT. Dunia Barusa branch Banda Aceh that collected from January to March 2017 which amounted to 107 data. The data is service waiting time (in minutes) of Express Maintenance (EM) program on sub section receptionist, service, final inspection, confirmation, technical complete, invoicing, customer notification and delivery. There are 4 functions analyzed, namely density probability function (PDF), cumulative distribution function (CDF), survival and hazard function. The study shows that the probability of a customer being in the waiting process of service tends to become smaller as the service waiting time become longer on each sub section of the EM program, as well as the probability to remain in the waiting process after the customer has been there within a certain period of time indicated by the survival function. The hazard function shows that the rate of a customer will be served instantaneously in the sub section receptionist, service, invoicing, customer notification and delivery changing over the time, while in the sub section of final inspection, technical complete and confirmation, the rates are constant over the time as high as 0.757, 0.794, and 3.336 respectively.
Co-Authors Aan Juhana Senjaya, Aan Juhana Abbas, Kirellos Said Abdalla, Rashed YA. Abdul Malik Abdul Malik Setiawan Abiodun Durosinmi Abram L. Wagner Aburto, José TO. Adam, Rashed Y. Adejumo, Esther N. Aditya Pranata Afriyani Afriyani Afriyani Afriyani Afriyani, Afriyani Agung Pranata Agus Yudianto Ahya, Desfira Aida Fitri Aja Fatimah Zohra Akel, Kaitlyn B. Akele R. Yomi Akele R. Yomi Akhyar Wijaya Aksa, Rahmad Al Khoiry, Harisah Haquel Aloui , Khaoula Alzahira, Ratu Rahil Amaliyah, Shofie Amanda Yufika Amanda Yufika Anak Agung Dewi Megawati, Anak Agung Dewi Anandu, Sunil Andriani, Mutia Andriani, Mutia Arab-Zozani, Morteza Ardesfira, Gelbi Ariska, Reza Asma Y. Ismail Assakhiy, Rasyada Ayulinda, Arianisah P. Azlinda Azman, Azlinda Babadi, Elham Bakhtiar Bakhtiar Bakhtiar Bakhtiar Balogun, Emmanuel O. Castillo-Briones, María F. Dababseh, Deema Dahman, Nesrine Ben Hadj Dahman, Nesrine BH. Dalia Deeb DARYONO Deeb, Dalia Deema Dababseh Desfira Ahya Dewi Megawati Dina Emad Dinda Maulina Dott F. Rosiello Durosinmi, Abiodun Durrah, Fara Inka Edris Kakemam Elfrida Ratnawati Elham Babadi Elham Babadi Elly Wardani Emad , Dina Emmanuel O. Balogun Emran, Talha B. Enitan , Seyi S. Enitan, Seyi S. Enitan, Seyi Samson Erni Lusiani Esther N. Adejumo Eyiuche D. Ezigbo Eyiuche D. Ezigbo Ezigbo, Eyiuche D. Fahriani, Marhami Fajar, Jonny Karunia Fanny Oktavani Farah S. Sami Fathima, Raisha Fatma A Monib Fatma A. Monib Fauzi Farchan, Fauzi Fazana, Iin Febrina, Ilza Ferjani, Manel Ferreto, Lirane ED. Firzan Firzan Firzan Nainu Firzan, Firzan Fitri, Aida Fitriana AR Fitriana, A.R. Francesco Rosiello Fredinan Yulianda Friyanti, Ita Gachabayov, Mahir Gani, Azhar Abdul Garjito , Triwibowo Ambar Guilherme W. Wendt Hafsi , Montacer Hafsi, Montacer Haque , Md A. Haque, Md Ariful Harapan Harapan Harapan Harapan Haypheng Te Hendrix I. 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Enitan Seyi Samson Enitan Sharun, Khan Shinta Lestari Siregar, Latifah Rahayu Siregar, Silvy Amelia Sirinam, Salin Sofyan, Rahmadaini Sofyan, Sarwo E. Subramaniam R Subramaniam R Sudarmanto, Eko Sudarso, Aden Prawiro Suhrud Panchawagh Sunil Anandu Surianti Surianti, Surianti Syahraini, Aigia Syarifah Feramuhawan Talha B. Emran Tasyant, Deva Jhuandra Te, Haypheng Teuku Akhdansyah Teyeb, Zeineb Tri Wahyudi Tri Wahyudi Triwibowo Ambar Garjito Troncoso-Rojas, Jorge E. Tundu, Astrid Kristiana Ullah, Irfan Utomo, Prattama S. Viza Fitria Wagner, Abram L. Wahyudi, Rudi Wajdi Kacem Wendt, Guilherme W. Winny Dian Safitri Wira Winardi Wira Winardi, Wira Wiwik Handayani Yesi Astri Yomi, Akele R. Yufika, Amanda Yundari, Yundari Zannah, Miftakhul Zaujatul Amna, Zaujatul Zedha, Hazulil Fitriah Zeineb Teyeb Zohra, Aja Fatimah Zuhdi Nasution , M Arief Zulfazli Zulfazli