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All Journal Jurnal Paradigma Ekonomika Jurnal Ilmiah Akuntansi dan Bisnis Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) ASAS : Jurnal Hukum Ekonomi Syariah Ekonomikawan : Jurnal Ilmu Ekonomi dan Studi Pembangunan EQUILIBRIUM Islamic Ecomonics Journal el-Jizya: Jurnal Ekonomi Islam Jurnal Ekonomi dan Bisnis Islam Al-Amwal : Jurnal Ekonomi dan Perbankan Syari\'ah Jurnal Ilmiah Ekonomi Islam Jurnal Perspektif Ekonomi Darussalam IJBE (Integrated Journal of Business and Economics) Jurnal Akuntansi Aktual Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Jati: Jurnal Akuntansi Terapan Indonesia Jurnal Ilmiah Manajemen "E M O R" Jurnal Ekonomi Islam Al-Muzara'ah Jurnal Ekonomi & Keuangan Islam J-MAS (Jurnal Manajemen dan Sains) Shirkah: Journal of Economics and Business International Journal of Applied Business Research Ad-Deenar: Jurnal Ekonomi dan Bisnis Islam Iqtishoduna: Jurnal Ekonomi Islam Jurnal Abdimas Mahakam EKSISBANK (Ekonomi Syariah dan Bisnis Perbankan) Jurnal Informatika Ekonomi Bisnis Al-Muqayyad Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Mabsya : Jurnal Manajemen Bisnis Syariah Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) Jurnal Ilmu Ekonomi dan Bisnis Islam AL-FALAH : Journal of Islamic Economics Jurnal Abdimas Bina Bangsa Jurnal Kolaboratif Sains Jurnal Ekonomi dan Bisnis Islam (JEBI) EKSYA: Jurnal Ekonomi Syariah International Business and Accounting Research Journal el-Jizya: Jurnal Ekonomi Islam Mabsya: Jurnal Manajemen Bisnis Syariah Economic Reviews Journal Al-Tijary : Jurnal Ekonomi dan Bisnis Islam Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Islamic Economics Lariba Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce KENDALI: Economics and Social Humanities Jurnal Ekonomi Islam Paradoks : Jurnal Ilmu Ekonomi Jurnal Informatika Ekonomi Bisnis Jurnal Media Akademik (JMA) El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam RESLAJ: Religion Education Social Laa Roiba Journal Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) Journal of Ekonomics, Finance, and Management Studies Jurnal Kajian Ekonomi dan Perbankan Syariah Jurnal Ekonomi, Manajemen, Akuntansi Balance: Jurnal Ekonomi
Erike Anggraeni
Universitas Islam Negeri Raden Intan Lampung
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Islamic Ecomonics Journal

 1 
Analisis Penanganan Keluhan Terhadap Loyalitas Nasabah Pada PT. BPRS Se-Provinsi Lampung Ditta Nurhidayanti; Heni Noviarita; Erike Anggraeni
Islamic Economics Journal Vol 6, No 1 (2020)
Publisher : University of Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (356.843 KB) | DOI: 10.21111/iej.v6i1.4303

Abstract

The purpose of this research is to find and analyze the handling of complaints against customer loyalty at PT. BPRS in the Province of Lampung. This research is a quantitative study with a questionnaire data collection tool that is distributed to customers of PT. SRBs in the Province of Lampung. The sample used in this study was 100 customers, with a purposive sampling data collection technique. Analysis of the data used in this study is a simple linear regression data analysis. The results found that the handling of complaints can affect customer loyalty of PT. SRBs in the Province of Lampung. The magnitude of the effect of handling complaints on loyalty is 49.3%. Therefore, to maintain customer loyalty PT. BPRS in Lampung Province can make various options such as improving service quality, increasing satisfaction, perceived value, E-Servqual and using mobile banking.
Analisis Penanganan Keluhan Terhadap Loyalitas Nasabah Pada PT. BPRS Se-Provinsi Lampung Ditta Nurhidayanti; Heni Noviarita; Erike Anggraeni
Islamic Economics Journal Vol. 6 No. 1 (2020)
Publisher : University of Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (356.843 KB) | DOI: 10.21111/iej.v6i1.4303

Abstract

The purpose of this research is to find and analyze the handling of complaints against customer loyalty at PT. BPRS in the Province of Lampung. This research is a quantitative study with a questionnaire data collection tool that is distributed to customers of PT. SRBs in the Province of Lampung. The sample used in this study was 100 customers, with a purposive sampling data collection technique. Analysis of the data used in this study is a simple linear regression data analysis. The results found that the handling of complaints can affect customer loyalty of PT. SRBs in the Province of Lampung. The magnitude of the effect of handling complaints on loyalty is 49.3%. Therefore, to maintain customer loyalty PT. BPRS in Lampung Province can make various options such as improving service quality, increasing satisfaction, perceived value, E-Servqual and using mobile banking.
Co-Authors Abdulloh Majid ahmad habibi Ahmad Habibi Akbar, Estelee Elora Al Farid, Leonard Jiro Aminah Nur Habibah Anas Malik Andri Andri Andriansyah Bastian Ansori Yahya Aprinita, Nurul Aula Nurul Ma'rifah AULA NURUL MA'RIFAH Aula Nurul Ma'rifah Aula Nurul Ma'rifah Aziz Hanif Mahfud Aziz Qoirullah Basrowi Basrowi Basrowi Basrowi Basrowi Basrowi, Basrowi Bramtheo, Fernandes Tesar Danuarta, Aginda Dedi Satriawan Dewi Tradena Ditta Nurhidayanti Dwitami, Yuska Supra Ersi Sisdianto Evi Ekawati Farhat Al Dura, Fati Fauzi Fauzi Fauziyah, Asfiatul Fitria, Sela Nur Gustika Nurmalia Hanif Hanif Heni Noviarita Hervin Yoki Pradikta Ika Wahyuningsih Imam Shoffan Hasyim Indico Yudha Ardhana Indico Yudha Ardhana Iqbal, Muhammad Is Susanto Is Susanto Istiar Purnomo Khavid Normasyhuri Khavid Normasyhuri Khavid Normasyhuri Khavid Normasyhuri Khavid Normasyhuri Khoirul Abror Kusuma, Tri Atmaja Pramudita Wisnu M Nasor M NASOR M. Yusuf Bahtiar, M. Yusuf MA'RIFAH, AULA NURUL Madnasir Mayang Saskia Anggraini Melati Istiani Muhammad Kurniawan Muhammad Kurniawan Muhammad Nasor Muhammad Nasor Muhammad Nasor, Muhammad Nanang Defri Wahyu Pratama Nasor Nasor Nasor, M Nasor, Nasor Nasruddin Nasruddin Nelsa Ummi Saputi Normasyhuri, Khavid Nurhayati Nurhayati Nurhayati Nurohmah, Siti Nurul Hida Yati Nurul Ma'rifah, Aula Okta Supriyaningsih Ovaliani Anna Sasmita Peby Selviona Pertiwi Utami Pitaloka, Winda Pramudita Wisnu Kusuma, Tri Atmaja Pratiwi, Dwi Indah Purnomo, Istiar Qoirullah, Aziz Rela Setia Relit Nur Edi Restie Utamie, Zathu Reza, Aditya Okta Ridwansyah Ridwansyah Ridwansyah Ridwansyah Rohmah, Rifka Nazilatur Ruslan Abdul Ghafur Ruslan Abdul Ghofur Ruslan Abdul Ghofur Noor Salma, Aulia Mutiara Saputra, Adli Rikanda Sari, Yuniar Siti Nurohmah Sri Nenden Ayu F Susanto, Is Syamsul Hilal Syamsul Hilal Syauki, Ahmad Todi, Dhiya' Salsabila Triamalia, Riska Tulus Suryanto Utami, pertiwi Utamie , Zathu Restie Weny Rosilawati Wisnu Kusuma, Tri Atmaja Pramudita Wiwin Yustina Yessi Avita Sari Yuli Dahlia Saputri Yulistia Devi Yuniar Sari Zathu Restie Utamie Zuliandika, Muhammad Rizki